Casita Jungle Rooftop Pool | 객실 내 금고, 각각 다른 스타일의 인테리어, 각각 다르게 가구 비치, 다리미/다리미판

파파야 플라야 프로젝트 여행 후기

4 out of 5
파파야 플라야 프로젝트
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 309개 이용 후기 중 166개" "
평점 8 - 좋아요. 309개 이용 후기 중 55개" "
평점 6 - 괜찮아요. 309개 이용 후기 중 29개" "
평점 4 - 별로예요. 309개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 309개 이용 후기 중 32개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

alain

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함

2/10 - 너무 별로예요

Vanessa 님, Blue island

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely unwelcoming. You pay for. $750 dollar room, and they treat you like your nothing. The staff was stuck up, rude, unwelcoming, unhelpful, and they expected a top for just looking at them after you spend a fortune to even stay there. They never asked us if we needed anything by the “serviced pool” which was only about 7 by 5 feet pool for the public.the second pool was small and unserviced. 1 drink at their supposedly EDM party was $38 usd plus a tip. You need to add money to a bracelet and if you don’t use it you loose it. We felt robbed the whole time. We travel a min of 5 times a year for the past 7 years and this was by far the worst experience ever. The beach is very dirty and they have money to clean it but they didn’t.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Mar Y Sol 님, Cupertino

연인과의 여행
좋아요: 청결 상태
The property is run down by time. The staff takes time to deliver service request average between 20-30 minutes. The beach are is dirty and some staff at the beach club will cater to whites and not nationals.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Roberta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would definitely stay again
2024년 3월에 1박 숙박함

8/10 - 좋아요

Shammi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for couples and the staff are nice.
2024년 2월에 4박 숙박함

8/10 - 좋아요

Miranda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
beautiful place, very nice vibe. i had breakfast included ,Buffey was only for weakens, other days menu was very limited.
2024년 2월에 6박 숙박함

2/10 - 너무 별로예요

Christopher

단체 여행
Rooms had bugs in it, no shampoo or conditioner in the shower. Lock jammed and got locked in my hut. Had to crawl out window to get out. Employees are incredibly slow to do anything. Many don’t understand what you want. The parties on Saturday are a total inconvenience for the hotel guests. Priorities given to party guest.
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Shelley

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort is supposedly secure, with security guards at the entrances, and a private beach, but our credit cards and cash were stolen from our room on the first night of our honeymoon by housekeeping, WHILE we were sitting right outside the room on the deck. Luckily our passports and ID and one of our cards and our electronics were locked in the safe at the time. Management did nothing about it. Didn't respond for days, didn't apologize, basically blew us off, and said it was our fault for not having our stuff locked up. We just didn't think in a secure resort where we're paying $500 a night we needed to worry about being robbed by the staff. Especially while we're sitting a few feet away. To top it off, we had wild animals that got into our room at night trying to get to the food we had in the room. A shower that didn't drain, and stopped working intermittently, chipped and broken dishware we were served on daily, incorrect orders that they basically refused to correct and were like "just eat this ok?" So I did...I mean...at that point we'd sort of given up. They say they have a lot of amenities they don't actually have...things are kind of run down and looking shabby. The beach and the scenery are gorgeous though. The staff was very nice. The management, not so much. I don't think they really care about customer service, or repeat business. We certainly won't return, and I wouldn't recommend it to anyone. Which is sad because it has the potential to be great.
2024년 2월에 7박 숙박함

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Morgan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Magical
2023년 9월에 9박 숙박함
답변 제공: Guest Experience Team 님, 2023년 9월 25일
Thank you, Morgan, for your magical review of the Papaya Playa Project. We look forward to welcoming you back for another memorable stay.

4/10 - 별로예요

Felix

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2023년 9월 14일
Dear Felix, thank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully, when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 - 훌륭해요

Elad

2023년 8월에 3박 숙박함

10/10 - 훌륭해요

susan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good for nature people lovers .
2023년 8월에 4박 숙박함
답변 제공: Papaya Playa Project 님, 2023년 9월 14일
Thank you, Susan, for your review of the Papaya Playa Project. We're glad to hear that it's a good choice for nature lovers. We appreciate your kind feedback.

6/10 - 괜찮아요

Robert

2023년 7월에 3박 숙박함
답변 제공: Papaya Playa Project 님, 2023년 9월 14일
Dear Robert, thank you for choosing Papaya Playa Project and for taking the time to rate your recent stay. I would like to take this opportunity to apologize for creating the wrong impression of our service. Once again thank you for your time, and hopefully, when you come back to Tulum you will give us the opportunity to change and exceed your expectations.

10/10 - 훌륭해요

arnaud

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Call Center PPP 님, 2023년 7월 25일
Dear ArnaudWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
PPP
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
2023년 7월에 1박 숙박함
답변 제공: Call Center PPP 님, 2023년 7월 25일
Dear DanielleThank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

4/10 - 별로예요

Mark

연인과의 여행
A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.
2023년 7월에 3박 숙박함
답변 제공: Call Center PPP 님, 2023년 7월 8일
Dear MarkThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully, when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 - 훌륭해요

MARISLEIDYS

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really enjoyed staying at papaya playa. It was amazing. The hotel is beautiful and the rooms are beautiful as well. We stayed at a roof top pool and it was well worth the upgrade. I am so glad I upgraded. The cabanas a beautiful but too small and simple for my taste but also very beautiful & Cozy. The food is great. Drinks and food are a little pricy. Coming from Miami I expect this type of price from Miami but coming from tulum it was a little pricy. Overall great stay the food amazing the service Amazing. Javier was the person that helped us through our entire stay and he was always available & he even recommended so many amazing places to eat and to go. He made us a little guide. He also helped up get some scooters to go around town and we enjoyed that as well. Overall again great stay & I would recommended it everyone to have the tulum experience this is the place to go.
2023년 6월에 4박 숙박함
답변 제공: Call Center PPP 님, 2023년 6월 17일
Dear MARISLEIDYSA million thanks for your excellent, detailed review. Your thoughts are significant, and confirming you have enjoyed your stay makes us feel so proud of the continuous work we do to create Papaya Playa Project's magic. I already shared your compliments with all the team. I must say we are pleased to know that everything went above and beyond your expectations.Thank you for recommending us. I hope that we will have the pleasure of having you back soon! We will make sure you will have a wonderful experience once again.

2/10 - 너무 별로예요

George

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don’t ever stay here!!! first they put us on a lower category room, they didn’t want to refund for their mistake, in addition there’s was no running water … stank all nite, for an overpriced hotel I rather stay elsewhere where the service is right.. so bad I checkout out early and didn’t care about refunds for my second room
답변 제공: Call Center PPP 님, 2023년 6월 17일
Dear GeorgeThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 - 훌륭해요

Karolina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente! 20/10
2023년 6월에 1박 숙박함
답변 제공: Call Center PPP 님, 2023년 6월 12일
Dear KarolinaWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

2/10 - 너무 별로예요

George

They checked me into a lower category room, not what I paid for, no running water on the room
2023년 5월에 7박 숙박함
답변 제공: Call Center PPP 님, 2023년 6월 8일
Dear GeorgeThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

2/10 - 너무 별로예요

zainab

별로예요: 청결 상태
2023년 5월에 5박 숙박함
답변 제공: Call Center PPP 님, 2023년 6월 2일
Dear zainabThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

8/10 - 좋아요

Sergey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel with private beach club, total property size is huge. The restaurants in the hotel are extremely overpriced.
2023년 5월에 3박 숙박함
답변 제공: Call Center PPP 님, 2023년 5월 20일
Dear SergeyThank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

10/10 - 훌륭해요

thabata

2023년 5월에 4박 숙박함
답변 제공: Call Center PPP 님, 2023년 5월 29일
Dear thabataWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

6/10 - 괜찮아요

Ahmad

좋아요: 직원 및 서비스
2023년 4월에 4박 숙박함
답변 제공: Call Center PPP 님, 2023년 5월 29일
Dear AhmadWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful
2023년 5월에 1박 숙박함
답변 제공: Call Center PPP 님, 2023년 5월 4일
Dear …We are so glad to receive your warm review. Thank you for choosing us to disconnect from the rush of daily life! Traveling solo is always a fantastic adventure, an opportunity to recharge, clear the mind and work on life's essential relationship with one-self.My team and I are pleased you allowed us to take care of you and make you feel at home. Now you will have a lovely experience to remember while you come back to visit us, which hopefully will be soon. Please let me know whenever you plan to return to our paradise. I will be happy to personally welcome you and make sure your stay is memorable once again.

6/10 - 괜찮아요

Paige

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
enjoyed our first night here, nice staff and great beach party. We didn’t mind the noise even though it was extremely loud. What we did mind was coming back to our room with raccoon pee everywhere and our second night spent trying to get a raccoon out of our roof. The resort did nothing to compensate our last night or our bad experience l- not even an offer to move to a new casita! the whole night I was staring up at a raccoon looking down at us-trying to burry his way through the roof. The room had a very small light so I could hardly see where the raccoon was moving which made it even more terrifying. The property says this is what to expect on a property with animals- I understand, but not inside the villa! I was scared to go to the bathroom or take a shower as the raccoon had buried a hole fully through the roof to access the bathroom. Super disappointed by how this was handled.
답변 제공: Call Center PPP 님, 2023년 5월 1일
Dear PaigeThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 - 훌륭해요

Melissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 4박 숙박함
답변 제공: Call Center PPP 님, 2023년 4월 25일
Dear MelissaThank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

10/10 - 훌륭해요

Lydia 님, Brooklyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel .
2023년 4월에 2박 숙박함
답변 제공: Call Center PPP 님, 2023년 4월 16일
Dear Lydia:Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you are enjoying your stay and had a wonderful time with our great staff. Once again, thank you very much.

10/10 - 훌륭해요

Abel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful. Staff was so friendly and helpful with everything. It seemed as though we were in a whole new world. Room was so beautiful also, just great. We would definitely come back again
2023년 3월에 3박 숙박함
답변 제공: Esteban L 님, 2023년 4월 4일
Dear AbelA million thanks for your excellent, detailed review. Your thoughts are significant, and confirming you have enjoyed your stay makes us feel so proud of the continuous work we do to create Papaya Playa Project's magic. I already shared your compliments with all the team. I must say we are pleased to know that everything went above and beyond your expectations.Thank you for recommending us. I hope that we will have the pleasure of having you back soon! We will make sure you will have a wonderful experience once again

10/10 - 훌륭해요

Jeff

2023년 3월에 3박 숙박함
답변 제공: Call Center PPP 님, 2023년 3월 31일
Dear JeffMy team and I would like to thank you for sharing your kind review. It is a pleasure to know you had a great time during your stay with us. Hope to have you back soon!

10/10 - 훌륭해요

gali

2023년 3월에 3박 숙박함
답변 제공: Esteban L 님, 2023년 4월 19일
Dear galiWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating

10/10 - 훌륭해요

NAVID

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Diego B 님, 2023년 3월 22일
Estimado DavidMuchas gracias por tu review, nos complace saber que todo fue perfecto durante tu estancia, esperamos tenerte pronto de vuelta.

6/10 - 괜찮아요

Adriano

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel But is overcharge" too much money for everything ....
2023년 3월에 3박 숙박함
답변 제공: Diego B 님, 2023년 3월 5일
Dear AdrianoThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. . You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

2/10 - 너무 별로예요

Karena

2023년 3월에 2박 숙박함
답변 제공: Call Center PPP 님, 2023년 3월 27일
Dear KarenaThank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to take this opportunity to apologize for creating for you the wrong impression of our service. You can be assured that I am revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your time, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 - 훌륭해요

Shakeia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Call Center PPP 님, 2023년 3월 18일
Dear ShakeiaWe are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 - 훌륭해요

Viral

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big shout out to Papaya playa to make our honeymoon super memorable! They were so warm and welcoming. Shout out to there crew: Peronica / Alexandre / Miralda and vanessa! Will definitely reccomend to families and couples!
답변 제공: Sales Manager 님, 2023년 2월 17일
Viral, Many thanks for taking the time and sending your coments. Your opinion is really important in Papaya Playa Project.We hope to see you soon in this beautiful Caribe

8/10 - 좋아요

Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Man muss damit rechnen, dass im Januar einige Raves stattfinden die bis tief in die Nacht gehen.
답변 제공: Guest Experience Team. 님, 2023년 2월 2일
Dear Patrick. Thank you so much for taking the time to write us your review, we work very hard to give you the best experience. I would love to apologize for the noise that you may have in your room during your stay, I invite you to visit us during December! Its a perfect and very quiet season to enoy out beautiful property!

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함
답변 제공: Diego B 님, 2023년 3월 6일
Dear danielThank you for the review! My team and I are delighted you had a fantastic time staying at Papaya Playa Project, enjoying our beautiful paradise and the warm service we love to provide, creating a connection from our soul to yours.

8/10 - 좋아요

Yehor

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing eco hotel!
답변 제공: Guest Experience Team. 님, 2023년 1월 19일
Dear Yehor.Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you enjoyed your stay and had a wonderful time with our great staff. Once again, thank you very much. We hope to have you back soon.

10/10 - 훌륭해요

ERENDIRA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
EL LUGAR ES COMODO, EXCELENTE WIFI EN LA HABITACION, MUY BUENA COMIDA, HAY ESTACIONAMIENTO, PERO LO MEJOR, ES EL STAFF; TODOS ESTÁN ATENTOS HASTA A LAS MÍNIMAS NECESIDADES Y LAS ATIENDEN PRONTO. MUERO POR REGRESAR EN LA SIGUIENTE VISITA A TULUM
답변 제공: Guest Experience Team. 님, 2023년 1월 12일
Querido Erendira.Gracias por sus cálidos comentarios. Mi equipo y yo creemos que la hospitalidad es un camino para conectar el alma y estamos muy emocionados de superar sus expectativas y hacer que su estadía sea memorable.En Papaya Playa Project, nuestro objetivo es brindar experiencias únicas a nuestros huéspedes, y recibir reseñas como la suya nos hace sentir muy orgullosos del trabajo continuo que hacemos para crear esta magia.Nuestro proyecto está en constante evolución y vienen cosas nuevas y emocionantes, espero que puedas volver pronto. ¡Será un placer atenderte!

8/10 - 좋아요

Sherry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall good experience
답변 제공: Guest Experience Team. 님, 2023년 1월 12일
Dear Sherry.Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you enjoyed your stay and had a wonderful time with our great staff. Once again, thank you very much. We hope to have you back soon.

8/10 - 좋아요

hongjun

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place full of nature. Nice people. Expensive.
답변 제공: Guest Experience Team 님, 2023년 1월 12일
Dear Hongjun.Thank you for your kind comments. At Papaya Playa Project, we aim to deliver a unique experience where music, food, nature, and service will merge to exceed our guests' expectations. My team and I are so pleased to know you enjoyed your stay and had a wonderful time with our great staff. Once again, thank you very much. We hope to have you back soon.

10/10 - 훌륭해요

Svetlana Adrielle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First of all, even before arriving, Papaya Playa Project has already contacted me through my email and whatsapp to give me more details about their resort and also other excursions my husband and I might be interested in. We arrived past 8PM and everyone were just helpful and very friendly from the get go. Veronica toured us around the property and lend us an umbrella since it was raining that night. She was very nice and explained all the small details about our hotel room. Our room was prepared with petals and a fruit platter since it is our honeymoon. It was a very thoughtful touch. :) Our place was the Casita with rooftop pool and it was amazing! The view from the room is like a jungle with beautiful plants, and from the rooftop, we can see both the jungle and the sea. It was a spectacular view. The access to the beach is very easy . The beach here is immaculate in cleanliness and no seaweed since people clean it every morning. There are a lot of cabanas and they prepare it for you with a blanket and towels. The infinity pool by the bar was our favorite hang out place. The food were gorgeous to look at and delicious especially if you order something more familiar to your tastebuds I guess :)) Overall, our stay here was wonderful and next time we come back to Tulum. We’ll ditch staying in an AirBnB and just stay here for the whole time. :)
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

AJ 님, Los Angeles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Get a villa, it's worth the extra cost.
2022년 11월에 4박 숙박함
답변 제공: Carolina P. 님, 2022년 11월 14일
Dear AJ, we are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 - 훌륭해요

Ian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone was so nice
답변 제공: Carolina P. 님, 2022년 11월 9일
Dear Ian, we are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.

10/10 - 훌륭해요

Joseph 님, Dublin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 2월에 5박 숙박함

10/10 - 훌륭해요

Brayan Antonio Rodriguez

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio. Desde la llegada, la asistencia a dudas y cualquier necesidad y la salida. En fin todo es una grandiosa experiencia. No dudaría en regresar. Gracias a todos por su hospitalidad y ganas de servir!!
2022년 9월에 1박 숙박함
답변 제공: Carolina P. 님, 2022년 9월 30일
Estimado Brayan Antonio, ¡Muchas gracias por su reseña! Estamos encantados de recibir comentarios como el suyo que confirman que nuestros huéspedes tuvieron una experiencia maravillosa al alojarse con nosotros. ¡Esperamos que vuelva pronto! Nuestro proyecto en constante evolución, siempre tiene algo nuevo que ofrecer. Estaremos encantados de recibirle de nuevo, para que disfrute de más tiempo en nuestro pedazo de paraíso.

6/10 - 괜찮아요

Talma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is beautiful - the hotel management were really nice but most of the servers were not so pleasant to deal with it. I stayed for 3 nights and paid over $3000 for room with a private pool. it was nice but the door to get to pool was really old and hard to open and there was no Iron or bathrobe or even a mirror in the bathroom so getting ready was time consuming. I didn’t have hot water for most of my showers and the toilet seat was too small. The place was beautiful but sadly I can’t say it was worth more the amount of money I paid.
2022년 9월에 3박 숙박함
답변 제공: Carolina P. 님, 2022년 9월 15일
Dear Talma, thank you for choosing Papaya Playa Project and for taking the time to write a review regarding your recent stay. I would like to apologize for creating for you the wrong impression of our service. You can be assured that we are revising all the points that you mentioned to avoid these same issues in the future. Once again thank you for your feedback, and hopefully when you come back to Tulum you would give us the opportunity to change and exceed your expectations.

10/10 - 훌륭해요

james

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
superb all round
2022년 9월에 2박 숙박함
답변 제공: Carolina P. 님, 2022년 9월 6일
Dear James, we are delighted you had a fantastic time with us. On behalf of the team, thank you for your rating.