야외 수영장, 10:30 ~ 20:30 오픈, 일광욕 의자

데이즈 인 바이 윈덤 아탈라 여행 후기

2.5 out of 5
데이즈 인 바이 윈덤 아탈라
801 Cleveland Ave, Attalla, AL

이용 후기

6.2
평점 10 - 훌륭해요. 550개 이용 후기 중 107개" "
평점 8 - 좋아요. 550개 이용 후기 중 124개" "
평점 6 - 괜찮아요. 550개 이용 후기 중 104개" "
평점 4 - 별로예요. 550개 이용 후기 중 109개" "
평점 2 - 너무 별로예요. 550개 이용 후기 중 106개" "

6.4/10

청결 상태

7.2/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Lorrine

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What is the purpose of reserving a certain room just for you to arrive and it is gone
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello Lorrine, We apologize for any inconvenience you experienced regarding your room reservation. We strive to provide the best accommodation for our guests and regret that this was not the case during your stay. Please contact our management team directly so we can address this matter and ensure it does not happen in the future.

8/10 - 좋아요

Charlotte

가족 여행
좋아요: 청결 상태
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Charlotte, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 - 괜찮아요

rong

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I slept on top of the bedding. I have my own blankets, it doesn’t look safe for my skin. But the staff was nice.
답변 제공: Manager 님, 2024년 1월 22일
Hello rong, Thank you for staying with us and for your kind words about our staff. We appreciate your feedback regarding the bedding. Our team takes hygiene and guest comfort seriously, and we apologize if you felt it wasn't up to your expectations. We will share your comments with our housekeeping department for further improvement. If you have any further concerns, please feel free to reach out to our management team directly.

8/10 - 좋아요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous avions réservé une chambre non-fumeur et avons eu une chambre fumeur. Nous avons dû demandé d’être changé de chambre et la réceptionniste nous en a donné une autre. Que de temps perdu…
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Danielle,Nous sommes ravis que vous ayez finalement obtenu une autre chambre qui correspondait à vos attentes. Nous nous excusons sincèrement pour le souci initial et pour le temps que vous avez perdu. Nous prenons note de votre commentaire et ferons en sorte d'améliorer nos procédures pour éviter de tels incidents à l'avenir. Nous espérons avoir la chance de vous accueillir à nouveau dans des circonstances plus agréables.

10/10 - 훌륭해요

Russell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
THEY MADE WE HAD EVERYTHING THAT WAS NEEDED AND CAME ON TIME TO CHECK FOR CLEAN OR DIRTY TOWEL AND TOILET PAPER. THE SERVICE WAS GREAT
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Russell,Thank you for your positive feedback regarding our prompt service and ensuring you had everything you needed during your stay. We appreciate your kind words and hope to welcome you back soon.

10/10 - 훌륭해요

Shiru

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Jojo was really helpful and it was quite nice. People smoked in the non-smoking rooms though.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
Hello Shiru,Thank you for sharing your feedback with us. We appreciate your kind words about Jojo's assistance. We apologize for the inconvenience you experienced regarding smoking in the non-smoking rooms. We have taken note of your concerns and will ensure that our team addresses this issue to provide a better experience for our future guests.

10/10 - 훌륭해요

DAVID

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fine
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello DAVID,Thank you for taking the time to share your feedback with us. We appreciate your input and we apologize for any inconvenience you may have experienced during your stay. We strive to provide excellent service to all of our guests and we will use your comments to further improve our operations. If there is anything else we can assist you with, please do not hesitate to reach out to our management team.

8/10 - 좋아요

Pierrette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to highways
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello Pierrette,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding our convenient location near highways. We understand that proximity to major roadways can be advantageous for travelers like yourself. Please let us know if there is anything else we can assist you with in the future.

4/10 - 별로예요

elizabeth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Para pasar la noche esta bien, no mas que eso.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello elizabeth,Gracias por compartir tu experiencia con nosotros. Lamentamos que nuestro hotel no haya cumplido todas tus expectativas. Nos encantaría conocer más detalles sobre tu estancia para poder mejorar en el futuro. Apreciamos tus comentarios y esperamos tener la oportunidad de brindarte una experiencia mejor en el futuro.

2/10 - 너무 별로예요

Sheila

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I did this like anything about this place. I reserved a room with 2 beds for 4 travelers and they were putting us in a king size bed. I'm a travel agent i had all my paperwork and got this straightened out but it took 45 minutes to fix it. The reservation was booked a month in advance. Check in was at 2pm but it was 3:45 before the room was ready. Very disappointed in this Days Inn, consider another hotel before staying there.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Sheila, Thank you for sharing your experience with us. We are sorry to hear about the inconvenience you encountered during check-in. We understand the importance of a smooth and timely process, and your feedback will be used to improve our services. We apologize for any frustration caused, and appreciate your patience in resolving the bedding issue. We value your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.

6/10 - 괜찮아요

gw

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
look on
reservations not right. but was fixed. rude foreigners run it. 1 nice lady fixed the reservation. small bathrooms. needs paint. broken hair drier wiring hanging out. coffee pot missing parts. good in a pinch but look at others first
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 26일
Hello gw, We apologize for any inconvenience you experienced with reservations. We appreciate your feedback and will address the issues mentioned. Thank you for considering us, and we hope you'll give us another chance to exceed your expectations.

8/10 - 좋아요

Todd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
Hello Todd,Thank you for your review! We appreciate your positive feedback and are thrilled that you had such a great experience at our hotel. We hope to welcome you back again soon!

10/10 - 훌륭해요

Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Marie,Thank you for taking the time to share your excellent review! We're thrilled to hear that you had such a fantastic stay with us. It's always our goal to exceed our guests' expectations, and we're delighted that we were able to do so for you. We hope to have the pleasure of welcoming you back in the future for another outstanding experience.

8/10 - 좋아요

Robie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Across the street from Waffle House. Very convenient.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Robie,We're glad to hear that you found our hotel's location convenient. We strive to provide easy access to nearby amenities for our guests.

2/10 - 너무 별로예요

James

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello James, Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent stay did not meet your expectations. We strive to ensure all guests have a comfortable experience and regret any inconvenience caused. We appreciate your input and will take it into consideration for future improvements to enhance our guest's satisfaction.

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Christina,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Towels were dirty. Room was ok but could use update.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 6일
Hello Guest, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

4/10 - 별로예요

Guy 님, Midway

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a older property, needs complete renovation or tear down
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Guy ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 - 별로예요

Clearisse

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Clearisse,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 - 너무 별로예요

Stephanie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was run down and the room was absolutely disgusting. Sheets were stained. Towels were stained. Floors look like they have never been mopped. The worst part is the owner. We went to the front office to ask to change rooms. The attendent called the owner on speaker and he literally said, "Tell that MFer that he messed up the room." The only good thing I have to say is that the lady at the front office was nice and refunded our money. If you're looking for a pet friendly place, spend the extra $20 and stay at Red Roof Inn. I wouldn't even reccomend this hotel to the strippers across the steet.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Stephanie, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 - 별로예요

Robert

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
filthy
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Robert, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 - 너무 별로예요

Heather

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disgusting room. Smelled terrible. Carpet was grody and looked like it came from the 70s. Comforters we’re from great great grandmothers house and rm was nothing like pictures described. The only thing that looked as described was the pool and the lobby was decent. I wouldn’t rather spent a night in jail to sleep than stay n sleep there again is how disgusting it was but I was tired from travel and it was my last resort as everywhere was booked elsewhere.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Heather, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 - 너무 별로예요

Ashley

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It smelled like urine(human and dog)
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 5일
Hello Ashley, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Derrick l

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms look nothing like the images on their website. We booked through Expedia and decided to go to another hotel the second we stepped in our rooms after being greeted by roaches, foul odors, and the unsanitary condition in the rooms. The woman at the desk said we'd be able to receive discounts if we contact Expedia. I've been told by Expedia they've been unable to reach Days Inn so we will not receive refunds. This has been an unpleasant experience and I'll never book through Expedia or stay at another Days Inn in the future.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Derrick l, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

2/10 - 너무 별로예요

Jason

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The mattress was hard. The bathroom had mildew everywhere. Room smelled bad.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 30일
Hello Jason,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 29일
Hello Patricia,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The owner and all the staff are super helpful and friend! Me and my son love Days Inn
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello Samantha,We appreciate the comments, especially with regards to your opinion of our staff. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 - 별로예요

Glenn

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Everything painted in dark colors made it look unappealing. Musty smell.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 9일
Hello Glenn, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
highway access, well lighted
답변 제공: Manager 님, 2023년 6월 30일
Hello Mark,Thank you for sharing this experience with us. We truly value you feedback with regards to our access. Please do consider us again on your next visit to the area.

8/10 - 좋아요

Patrick

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Patrick,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 - 좋아요

Charisse

2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 18일
Hi Charisse,Looks like the review was blank but still thank you for giving us your high rating!

2/10 - 너무 별로예요

Marianne

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
As a mother of 3 young girls, I did not feel safe with this property. There was a man hovering outside of our door the first couple of hours that we were there. We ended up packing up and getting another hotel not long after we arrived.
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 20일
Hello Marianne, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

4/10 - 별로예요

Paul

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
This is a nice property - outside of the room. Was clean, pleasing to look at, had a nice pool area and nice common room for breakfast. Staff was nice. On the negative side, it seemed like there wasn't an opportunity missed to penny pinch. Mattress was awful. Comforter had stains. Towels had stains. The cups left in the room were unwrapped styrofoam cups they probably bought in a 500 pack at Costco. (who knows where they have been) The hot water in the shower lasted about 3 minutes. Breakfast was individually bagged (in Ziploc bags!) dinner rolls and pieces of bread. There were 2 bulk cereal choices. Orange juice and milk was in a gallon jug in the fridge that you opened and poured yourself and put back in the fridge. The fruit choices were ---- 1 green banana! LOL. There was a hot waffle maker, but the batter was watered down (but the manager corrected after our complaint that the batter didn't work). Even though the hotel was sold out, there was NO ONE else eating breakfast at 9am - which was odd. The property has good bones, but the cheapness was over the top and I wouldn't go near this place again.
답변 제공: Manager 님, 2023년 6월 14일
Hello Paul, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

8/10 - 좋아요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 7일
Hello Charles,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 - 별로예요

michael

좋아요: 청결 상태
The room was fine, however at about 9:30 pm Someone who i guess had a key opened our door i had the top lock locked so they opened and shook it but couldnt get in so they left, didnt feel safe there at all
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 13일
Hello michael, Thank you for taking the time to share your comments regarding our room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 - 좋아요

Milton Y.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overnight. Good stop.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 6일
Hi Milton Y,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 - 너무 별로예요

Antoine

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Hello Antoine,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The landscaping was nice around the motel, and the room was comfortable.
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 2일
Hi John,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 - 괜찮아요

Mickey

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bring your own towels and washcloths
The room was very aged but clean. The white towels were so stained that we used our own beach towels for our morning shower. One hand towel was white. The second hand towel was white with gray stains. Neither washcloth was clean enough to use. We travel frequently and we’re just stopping for the night en route to our destination. The twel experience was by far the worst we have experienced. The staff was polite and friendly.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 27일
Hello Mickey,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 - 너무 별로예요

Kimberly

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 13일
Hello Kimberly, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 - 너무 별로예요

Lorri

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Felt unsafe on back of location. Appeared to have permanent residents and was a playground area of facility. Asked for first floor room due to inability/difficulty with steps and there was no elevator. Sheets has.cigarette burn holes. hair dryer only worked if you held the on button. Stayed that one night and moved on. Would never stay again. Stay in Gadsden instead. Top O the River in Gadsden was great dinner and we skipped offerings from hotel for breakfast.. something that was option but afraid to try.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 23일
Hello Lorri, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

10/10 - 훌륭해요

Lane

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff. Always enjoy stay
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 18일
Hi Lane,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff membe

2/10 - 너무 별로예요

Timya

가족 여행
별로예요: 청결 상태, 직원 및 서비스
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Timya, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Tracey

2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 6일
Hello Tracey,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was just plum horrible room nasty area was not safe.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 8일
Hello Guest, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 - 훌륭해요

barth abel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 9일
Hello barth abel,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 - 별로예요

Daniel

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom was dirty and toilet seat was loose sliding side to side and with the door closed you could see through the door seem.
2023년 4월에 3박 숙박함
답변 제공: Manager 님, 2023년 5월 4일
Hello Daniel, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 - 좋아요

Kimberly

가족 여행
Place was OK. Old and the bathroom door didn't shut all the way. Orange juice at breakfast tasted rotten and there were no spoons to eat our yogurt or cereal. A passable experience since we were just there for a quick one night stay.
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 5일
Hi Kimberly,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Jennifer

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 20일
Hello Jennifer,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

Beth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is very friendly and helpful. Good stay, will be back next year.
2023년 4월에 3박 숙박함
답변 제공: Manager 님, 2023년 4월 30일
Hello Beth,Thank you for taking the time to share your comments regarding our staff. We hope you'll return to see how we continue to improve our service and hospitality.