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컴포트 스위트 니어 텍사스 스테이트 유니버시티 여행 후기

2.5 out of 5
컴포트 스위트 니어 텍사스 스테이트 유니버시티
104 Ih 35 N, San Marcos, TX

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 344개" "
평점 8 - 좋아요. 1000개 이용 후기 중 286개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 177개" "
평점 4 - 별로예요. 1000개 이용 후기 중 112개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 81개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

2/10 - 너무 별로예요

Patricia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room wasn’t ready when we got there at 5:00. Check in is at 4. They said it would be ready in 30 min. I waited in my car. Put me on hold when I called to see if ready. Then went in: still not ready. Finally ready at 5:45. Went in room and beds are messed up. The rest of the room seemed clean. Went down and Told them just give me the sheets and I’ll change the beds. They said previous people refused the room and messed up the beds on purpose. We were so tired and needed to be somewhere. Finally the front desk staff came and changed the beds. They said they were short oncleaning staff. Ok, but they didn’t take action unless I went and stood in front of them. But at least they finally made up my beds. The hotel can use a good sprucing up. The elevator floor was very dirty because it had been raining, and was still the same the next day. Had fantastic water pressure though. Will not stay here again.
2024년 4월에 1박 숙박함
답변 제공: jen 님, 2024년 4월 24일
Looks like your stay did not go as planned. Thank you for your feedback we will share this information with the staff at Comfort Suites. We hope you have a great day!

10/10 - 훌륭해요

Joey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was excellent & the room was quiet. Also, good breakfast & convenient location
2024년 4월에 1박 숙박함
답변 제공: jen 님, 2024년 4월 24일
Thank you for your feedback. We will share this with the staff

2/10 - 너무 별로예요

Cotishea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: jen 님, 2024년 4월 21일
Thank you for your feedback

10/10 - 훌륭해요

shaar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 4월에 2박 숙박함
답변 제공: jen 님, 2024년 4월 12일
Thank you for staying at Comfort Suites

6/10 - 괜찮아요

David 님, Brownsville

단체 여행, 아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Location of property was good. Building looked like it was half remodeled. Elevator smelled old and dingy. Bathtub faucet was broken. Room looked like it needed some painting done and some outlets didn’t work. Felt like an old hotel that was remodeled and halfway through just gave up and figured it would be ok. Only positive thing was the staff, they were very friendly and helpful.
2024년 3월에 1박 숙박함
답변 제공: jen 님, 2024년 3월 21일
Sorry to hear about your experience at Comfort Suites. We will share your concerns with the staff. Hope you have a great rest of your week.

6/10 - 괜찮아요

Stephanie M.

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
THE ROOM WAS NOT VERY CLEAN, THE BEDS WERE MADE VERY SLOPPY AND THE LINENS WERE WRINKLED. WOULD NOT RECOMMEND
2024년 2월에 1박 숙박함
답변 제공: jen 님, 2024년 2월 26일
Thank you for your feedback. We will share this with the staff

10/10 - 훌륭해요

Sheryl

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location
2024년 2월에 1박 숙박함
답변 제공: jen 님, 2024년 2월 26일
Thank you for staying at Comfort Suites

10/10 - 훌륭해요

Shawn

2024년 2월에 1박 숙박함
답변 제공: jen 님, 2024년 3월 21일
Thank you for staying at Comfort Suites. We hope to see you again soon

10/10 - 훌륭해요

Crystal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
For the price, it was great! Front desk staff were nice and friendly.
2024년 2월에 1박 숙박함
답변 제공: jen 님, 2024년 2월 15일
Thank you for staying at Comfort Suites. We hope to see you again soon!

6/10 - 괜찮아요

Zazel AKA Zeeann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
No hot water, only lukewarm showers. Paint peeling on walls. Clean.
2024년 1월에 2박 숙박함
답변 제공: jen 님, 2024년 2월 3일
Thank you for staying at Comfort Suites. We will pass along your feedback to the staff. Hope you have a great day.

8/10 - 좋아요

Leah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beds were really comfortable!! the room i got was big!! Everything was clean.. the staff was great.. the only thing was the musty smell in the room.. but other than that everything was great!!
2024년 1월에 2박 숙박함
답변 제공: jen 님, 2024년 1월 20일
Glad to hear you had a great stay! We will share your feedback about the smell to our team. We hope to see you again soon!

2/10 - 너무 별로예요

raul

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The property is extremely outdated and needs renovation. The back door to the parking lot was unlocked all night. The room itself was comfortable and had excellent pillows. It was noisy throughout the night being so close to the highway.
2024년 1월에 1박 숙박함
답변 제공: jen 님, 2024년 1월 20일
Thank you for staying at Comfort Suites. We will pass your feedback to the hotel so they can address your concerns. We hope to see you again in the future.

2/10 - 너무 별로예요

Jamey

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is one of the worst hotels I’ve stayed in, and will never stay again. It started with the paint pealing off the walls in some places all over the room, and some spots were clearly painted over with the wrong color. There was a patched door handle that a two year old could’ve done better. However the icing on the cake was that we had little to NO HOT WATER. My daughter took a shower that night and got 5 minutes of luke warm water before it turned cold and after waiting an hour I still had none. The next morning I tried again and I still only had luke warm water for about 3 minutes. To make matters worse the walls are paper thin and I could hear ever step the people above took, and they sounded like elephants. Additionally, anytime someone walked down the halls, I heard it. When I complained to the desk clerk, she barely gave me an apology and acted like she’d heard it before..
2024년 1월에 1박 숙박함
답변 제공: jen 님, 2024년 1월 17일
Thank you for your feedback we will pass this along to the staff.

2/10 - 너무 별로예요

Oscar

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t Stay there
The room smell awful. Musty n old. Then no hot water in the shower. The tub was nasty n unclean. I asked For a refund of the second night. Nothing yet. It was a two night stay that quickly became one due to the no hot water n musky smell dirty tub n phone not working either. The traffic noise is awful all night
2024년 1월에 2박 숙박함
답변 제공: jen 님, 2024년 1월 13일
Thank you for your feedback. 1. guest did not let our Front Desk enter the room to check the water. 2. when the guest left the Front Desk went up to the room to check the water and there was not water. 3. phone did work in the room due to the guest used to to call the front desk to ask for a phone number. 4. with the hotel being next to the highway yes some guest may experience hearing the vehicles passing by. 5. refund for the second night you will need to call hotel engine and inquire about it. since the room was not booked through us we are not sure of hotels engine policy. Thank you and have a great day!

4/10 - 별로예요

Joshua

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room had unfinished Sheetrock, usb and other plugs were either missing or didn’t work. Giant wood roaches come out of ring around shower head. I took pictures of all described above and manager was supposed to call me, and no one has attempted to make right.
2024년 1월에 1박 숙박함
답변 제공: jen 님, 2024년 1월 13일
Thank you for your feedback. We will share this with the hotel staff.

2/10 - 너무 별로예요

Rolando

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: jen 님, 2024년 1월 9일
Thank you for staying at Comfort Suites

8/10 - 좋아요

lunliang

2024년 1월에 1박 숙박함
답변 제공: jen 님, 2024년 1월 9일
Thank you for staying at Comfort Suites

8/10 - 좋아요

Kiyoko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: jen 님, 2024년 1월 9일
Thank you for staying at Comfort Suites

10/10 - 훌륭해요

Joe

2023년 12월에 1박 숙박함
답변 제공: jen 님, 2024년 1월 1일
Thank you for staying with us at Comfort Suites Have a great day

10/10 - 훌륭해요

Mario

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: jen 님, 2024년 1월 1일
Thank you for staying with us at Comfort Suites. Have a great day

8/10 - 좋아요

Rachelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: jen 님, 2024년 2월 15일
Thank you for staying at Comfort Suites

2/10 - 너무 별로예요

Kelly

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here
Do not stay here. The room had severe water damage that hasn’t been fixed properly. It looked like someone just painted over it. Lights flickered a lot. It smelled musty and it was infested with ants.
2023년 12월에 3박 숙박함
답변 제공: jen 님, 2023년 12월 11일
Thank you for your feedback. We will pass this along our staff. We hope you can give us a second chance to make it right.

8/10 - 좋아요

Daymon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: jen 님, 2023년 12월 11일
Thank you for staying with us at Comfort Suites. We hope to see you again soon!

6/10 - 괜찮아요

Luis

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Property in my opinion looked a little outdated. Elevator looked old and outdated. Elevator was small and can only fit about 3-4 people at the most. I think property is old and outdated. Time for a renovation in my opinion.
2023년 12월에 2박 숙박함
답변 제공: jen 님, 2023년 12월 11일
Thank you for staying at Comfort Suites, Thank you for sharing your feedback with us and we hope to host you again in the future

2/10 - 너무 별로예요

Elizabeth

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here ever! Not close to 3stars
We were greeted with a tub full of water at midnight and no other rooms available. My son and I fixed the problem without so much as an “I am sorry” from the front desk. We also encountered ants, shower leaking, filthy black stuff on the comforter and boardlike surfaces on which to sleep with the smallest pillows I have ever seen in a hotel room. Additionally the key cards needed to be demagnetized 4 times in two days. Again without an “I am sorry”. Instead it was explained that we may have them too close to our phone or other cards in our wallet. Where would you expect to put these cards? Perhaps you should replace the cards and the beds and the window treatments that are not hung correctly There is much more to say but I have a life
2023년 12월에 2박 숙박함
답변 제공: jen 님, 2023년 12월 11일
Thank you for sharing your feedback about your recent stay. We will share this with the hotel staff. We hope you have a great day.

8/10 - 좋아요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: jen 님, 2023년 12월 11일
Thank you for staying at Comfort Suites! Have a wonderful day.

4/10 - 별로예요

jsoe

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We reserved two nights and had to switch rooms because one night was reserved for a handicapped room. Second night we were on the first floor 2 rooms from the dining area and I had to call the front desk to quiet the mob of people laughing and yelling. The rooms are dingy, the hotel has recently taken a nose dive in cleaning and overall appearance. We have stayed here several times and this will be the last time we stay here!
2023년 12월에 1박 숙박함
답변 제공: jen 님, 2023년 12월 5일
Thank you for your feedback. We will share this with the staff. Have a great day!

6/10 - 괜찮아요

Joseph

좋아요: 청결 상태, 직원 및 서비스
Freeway service road location and construction on service road mad the property difficult to egress, very dangerous. Basic budget acommodations, noting remarkable.
2023년 11월에 3박 숙박함
답변 제공: jen 님, 2023년 12월 1일
Thank you for staying at Comfort Suites

10/10 - 훌륭해요

Alan

2023년 11월에 1박 숙박함
답변 제공: jen 님, 2024년 1월 1일
thank you for staying with us at comfort suites. have a great day

10/10 - 훌륭해요

Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always a pleasure staying here
2023년 11월에 1박 숙박함
답변 제공: jen 님, 2023년 12월 1일
Thank you for staying with us at Comfort Suites! We hope to see you again soon and Happy Holidays!

2/10 - 너무 별로예요

Christopher

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was charged for four rooms when I was only supposed to be charged for one. Was told it would take 14 days for my card to be credited back. Unacceptable! Will never stay at a Comfort Suites again.
2023년 11월에 3박 숙박함
답변 제공: jen 님, 2023년 11월 28일
Thank you for your feed back. The credit back to the cards take any where from 7-14 business days. All incoming reservation for the day cards are run first thing in the morning. When checking in the new credit card should have been presented and the front desk could of made the switch. Thank you and have a bless day.

8/10 - 좋아요

Jesse

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Shower mishaps
Clogged drain in shower/tub. Remnants of clog (ball of hair) left in toilet for me to see. Disgusting! Shower head needs replacement. Water seeping out of shower area on to floor. Shower curtain not able to stay in tub area because curtain in too short.
2023년 11월에 1박 숙박함
답변 제공: jen 님, 2023년 11월 19일
Thank you for your feedback. We will share this with the staff

10/10 - 훌륭해요

Danilo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: jen 님, 2023년 11월 18일
Than you for staying with us. Hope to see you again soon.

2/10 - 너무 별로예요

debi

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Everything broken in the room
2023년 11월에 1박 숙박함
답변 제공: jen 님, 2023년 11월 18일
Sorry to hear that. Can you give more details on what was broken

6/10 - 괜찮아요

ottis

별로예요: 편의 시설/서비스
Opened door to room and smelled musky. Property very dated and run down.
2023년 11월에 1박 숙박함
답변 제공: jen 님, 2023년 11월 18일
Thank you for your feedback. We will pass this along to the staff to make some improvements

6/10 - 괜찮아요

Claudia

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was rude, did not even greet when walked in. I had to say hi I’m here to check in she was just staring at me like if i was a bother?! The room was decent. Besides there was patches of paint guess a hole covered? Could atleast match the paint with what’s on the wall already.. hair on the bed… & only a half roll of toilet paper on restroom??
2023년 11월에 1박 숙박함
답변 제공: jen 님, 2023년 11월 18일
Thank you for your feedback. We will share this information with the staff.,

6/10 - 괜찮아요

Danny

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Disappointing
The room smells like mildew and the carpet was warned and smell like mildew. The lobby was clean, but the elevator was not well maintained. It smells as soon as you get in the elevator
2023년 11월에 2박 숙박함
답변 제공: jen 님, 2023년 11월 18일
Thank you for your feedback. We will share this information with the staff to make some improvements

4/10 - 별로예요

Angie

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very outdated. The room was musty smelling. The AC box was unattached. The tub was cracked, rusted, the faucet and shower head was barely attached. The overall property was very outdated. Would not stay at this location again. One positive, the beds were comfortable.
2023년 11월에 2박 숙박함
답변 제공: jen 님, 2023년 11월 18일
Thank you for your feedback. Have a great day!

4/10 - 별로예요

Rudy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No good
2023년 10월에 1박 숙박함
답변 제공: jen 님, 2023년 11월 18일
Thank you for your feedback.,

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Room smelled like mildew. Sheets did not appear clean
2023년 10월에 1박 숙박함
답변 제공: jen 님, 2023년 11월 18일
Thank you for your feedback

10/10 - 훌륭해요

Mandy

2023년 10월에 2박 숙박함
답변 제공: jen 님, 2023년 11월 19일
Thank you for staying with us at Comfort Suites

10/10 - 훌륭해요

Sarah

2023년 10월에 1박 숙박함
답변 제공: jen 님, 2023년 11월 18일
Have a great day

4/10 - 별로예요

Larry

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The halls, and elevator smelled and not clean. Bathroom shower was dirty.
2023년 10월에 2박 숙박함
답변 제공: jen 님, 2023년 11월 19일
Thank you for your feedback.

4/10 - 별로예요

Amy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff didn’t seem to know what was going on. The elevator was very dirty. The workout room had no clips so couldn’t use the facility. Broken glass throughout the parking lot. No one emptied the outdoor trash by the main doors in the 3 days we were there. Our TV didn’t work. Rust in bathtub was gross. Curtains would not close.
2023년 10월에 3박 숙박함
답변 제공: jen 님, 2023년 11월 19일
Thank you for your feedback.

2/10 - 너무 별로예요

Alian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mala atención del la mujer al llegar a la instalación
2023년 10월에 1박 숙박함
답변 제공: jen 님, 2023년 11월 19일
Thank you for your feedback.

2/10 - 너무 별로예요

Kelly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in is at 4:00 now not 3:00 like stated on expedia. Staff was not even trying to let in is any earlier. Lots of construction by the hotel. The pool was filled with alge. Staff looked like tgey had just walked in off streets, hoodies and backward . We ended up just driving back hime and not staying there.
2023년 10월에 1박 숙박함
답변 제공: jen 님, 2023년 11월 19일
Thank you for your feedback.

6/10 - 괜찮아요

alan

연인과의 여행
The room was ok. It looks nicer in the pictures on line. Bed was lumpy. Not enough pillows. Carpet made my feet dirty. Room had a musty smell. Smelled like cigarettes. I had to go to the desk to get an air freshener. They had no other rooms available.
2023년 10월에 1박 숙박함
답변 제공: jen 님, 2023년 11월 19일
Thank you for your feedback.

4/10 - 별로예요

Kelly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front window/sliding glass doors to the front were smashed out by an angry customer and the police were called. There was a Giant black cricket waiting for me in my room when I got there and the items in the breaksfast bar were all sticky. Do not recommend!!
2023년 10월에 3박 숙박함
답변 제공: jen 님, 2023년 11월 19일
Thank you for your feedback.

8/10 - 좋아요

Cristina

좋아요: 직원 및 서비스, 편의 시설/서비스
Front desk are nice. Carpet smells. Bathtub water does not drain well
2023년 9월에 2박 숙박함
답변 제공: jen 님, 2023년 11월 18일
Thank you for your feedback. Have a great day!