바(숙박 시설 내)

이비스 리딩 센터 여행 후기

3 out of 5
이비스 리딩 센터
25A Friar Street, Reading, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 396개" "
평점 8 - 좋아요. 1003개 이용 후기 중 412개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 121개" "
평점 4 - 별로예요. 1003개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 35개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good location, close to train station, good value of price
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

wonheung

2022년 9월에 5박 숙박함

8/10 - 좋아요

Da young

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
reasonable price, good location, but do not expect the meal
2021년 1월에 1박 숙박함
답변 제공: Andras 님, 2021년 1월 20일
Dear Guest, Thank you for your review. I am delighted that you enjoyed your stay and find the hotel value for money with great location. Hope to see you back again soon and we will work harder to get even a better score next time. Kind regards, Andras Koczur General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 7박 숙박함
답변 제공: Andras 님, 2021년 1월 20일
Dear Guest, Thank you for rating the hotel and appreciate the great score. Hope to see you back again very soon. Kind regards, Andras Koczur General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 6월에 1박 숙박함

6/10 - 괜찮아요

Portia Y

좋아요: 청결 상태, 직원 및 서비스
The property is located in prime are of Reading but there are homeless around the area, unsafe location
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Averil

Comfortable room. Pleasant friendly staff
2024년 4월에 5박 숙박함
답변 제공: Dzhulia Ashik 님, 2024년 4월 24일
Dear Averil, thank you for your positive feedback on the comfortable room and our friendly staff. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon. Best regards,Dzhulia AshikFront Office Team Member

8/10 - 좋아요

Ershad

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Dzhulia Ashik 님, 2024년 4월 18일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Dzhulia AshikFront Office Team Member

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went for a drink to find bars locally closed at 10pm. Parking information inaccurate and got over charged due to the member of staff messing up our parking ticket.
2024년 4월에 2박 숙박함
답변 제공: Dzhulia Ashik 님, 2024년 4월 13일
Dear Thomas, Thank you for taking the time to provide feedback on your recent stay with us. We apologize for the inconvenience you experienced with the early closures of local bars and the parking ticket issue. We will address this issue with our team to improve our services. Your input is valuable, and we hope to welcome you back for a better experience in the future.Warm regards, Dzhulia AshikFront Office Team Member

10/10 - 훌륭해요

Yuk Wan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
完美
2024년 4월에 5박 숙박함
답변 제공: Tamas 님, 2024년 4월 8일
Dear Yuk Wan,Thank you for your kind words. We are delighted to hear that your stay was perfect. We look forward to welcoming you back soon.Tamas Racz, Front Office Manager

6/10 - 괜찮아요

Mavis 님, Cruz Bay

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The showers never got properly hot. Not one of the staff ever asked whether things were okay. They were basically polite but nothing more. The hotel probably can’t help it but in the evenings that area is very sketchy.
2024년 4월에 3박 숙박함
답변 제공: Tamas Racz 님, 2024년 4월 7일
Dear Mavis, We apologize for the inconvenience with the water temperature. Guest feedback is crucial for us to improve. Regarding the area, your safety is our priority, and we have security measures in place. We hope to welcome you back soon. Kind regards, Tamas RaczFront Office Manager

8/10 - 좋아요

Chun Kong Ricky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall is good.
2024년 3월에 1박 숙박함
답변 제공: Tamas 님, 2024년 3월 29일
Dear Ricky, Thank you for your positive feedback. We are delighted to hear that you had a good experience with us. We hope to welcome you back soon. Tamas Racz, Front Office Manager

8/10 - 좋아요

Ezra 님, Pinellas Park

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 8박 숙박함
답변 제공: Tamas 님, 2024년 3월 31일
Dear Ezra, Thank you for your review. We hope to see you again soon. Sincerely,Tamas RaczFront Office Manager

6/10 - 괜찮아요

Gee

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Easy acess to everywhere, and the mug in the room was dirt
2024년 3월에 1박 숙박함
답변 제공: Ibis Reading 님, 2024년 3월 29일
Dear Gee, We appreciate your feedback. We apologize for the inconvenience caused by the cleanliness issue. We will ensure our housekeeping team pays more attention to detail. Thank you for bringing this to our attention. Best regards,Ibis Reading Centre

8/10 - 좋아요

debbie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Its the usual standard for ibis. Clean, tidy, central.
2024년 2월에 1박 숙박함
답변 제공: Dzhulia Ashik 님, 2024년 3월 16일
Dear Debbie, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and that our services met your expectations! We work harder everyday to make everyone feel home and comfortable. We hope to see you soon again very soon! Kind regards,Dzhulia AshikFront Office Team Member

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean corporate image, great staff, easy check in. Overall a very pleasant experience ☺️
2024년 3월에 1박 숙박함
답변 제공: Dzhulia Ashik 님, 2024년 3월 16일
Dear Kevin,We very much appreciate your comments regarding your stay at the ibis Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Dzhulia AshikFront Office Team Member

8/10 - 좋아요

Andy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Standard ibis. Good stay - quiet, clean and decent facilities.
2024년 3월에 1박 숙박함
답변 제공: Dzhulia Ashik 님, 2024년 3월 16일
Dear Andy, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and that our services met your expectations! We work harder everyday to make everyone feel home and comfortable. We hope to see you again very soon! Kind regards,Dzhulia AshikFront Office Team Member

6/10 - 괜찮아요

Clarisse Ann

좋아요: 직원 및 서비스
Sound proofing is not adequate considering the location is central to nightlife ie bars and pubs.
2024년 2월에 1박 숙박함
답변 제공: Tamas 님, 2024년 3월 29일
Dear Clarisse Ann, We appreciate your feedback regarding the soundproofing. Please note that our hotel is centrally located for guests to enjoy the nearby nightlife. Your comments will be shared with our team for improvements. Best regards, Tamas RaczFront Office Manager

6/10 - 괜찮아요

Nathan

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The check in was easy with pleasant team members. The room unfortunately was not great, the bed sheets were clean at least but the bathroom had a constant smell of the drains coming through. There's 1 iron to cover the entire hotel which was so filthy it stained and ruined my shirt. Won't be booking another ibis hotel after this.
2024년 2월에 1박 숙박함
답변 제공: Tamas 님, 2024년 3월 31일
Dear Nathan, Thank you for taking the time to tell us about your experience at the ibis Reading Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tamas RaczFront Office Manager

6/10 - 괜찮아요

A-LA

출장 여행
Internet speed was too slow to watch even a 10 minute youtube clip. Couldnt watch smoothely. Stoped again again..It would be good to have an option to choose for speedy internet even if it should be paid more fir the faster internet connection.
2024년 2월에 1박 숙박함
답변 제공: Tamas 님, 2024년 3월 31일
Dear A-LA, We apologize for the inconvenience you experienced with the slow internet speed. Thank you for sharing your feedback. Tamas Racz, Front Office Manager

4/10 - 별로예요

Alicia

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Tamas 님, 2024년 3월 31일
Dear Alicia, We’re so sorry that your experience did not match your expectations. We hope to welcome you back soon for a better experience. Regards, Tamas RaczFront Office Manager

10/10 - 훌륭해요

William

2024년 2월에 1박 숙박함
답변 제공: Dzhulia Ashik 님, 2024년 2월 8일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind regards,Dzhulia AshikFront Office Team Member

8/10 - 좋아요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Tamas 님, 2024년 3월 31일
Dear Janet,We are happy to hear you had a positive experience at Ibis Reading centre!We hope to see you again soon. Best regards, Tamas RaczFront Office Manager

2/10 - 너무 별로예요

Rupinder

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Tamas 님, 2024년 3월 29일
Hi Rupinder, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Kind regards, Tamas Racz, Front Office manager

6/10 - 괜찮아요

Deborah

좋아요: 청결 상태, 직원 및 서비스
I stayed for 2 nights. After the first night I asked reception to get someone to look at air con in room as it was very stuffy and the thermostat did not seem to work. Not sure if it was looked at or not but no difference for the 2nd night.
2024년 1월에 1박 숙박함
답변 제공: Tamas 님, 2024년 3월 31일
Dear Deborah, We apologize for the inconvenience you experienced with the air conditioning in your room, we have forwarded your feedback to our maintenance team to ensure the matter is addressed promptly. Your comfort is our top priority, and we appreciate your valuable feedback. Kind regards, Tamas Racz, Front Office Manager

6/10 - 괜찮아요

Laura

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Ok, not amazing
Ok - building and rooms a bit tired, and the water pressure was almost non existent, however bed comfortable and clean.
2024년 1월에 1박 숙박함
답변 제공: Tamas 님, 2024년 3월 31일
Dear Laura,Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tamas RaczFront Office Manager

8/10 - 좋아요

Yasushi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Tamas 님, 2024년 3월 31일
Dear Yasushi, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!Tamas RaczFront Office Manager

10/10 - 훌륭해요

SUE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
Handy location for the station and rail-air bus (only 5 minute walk), as well as shopping. Friendly reception staff, lovely clean room and shower and comfortable bed. Exactly what I wanted! Thank you.
2024년 1월에 1박 숙박함
답변 제공: Tamas 님, 2024년 3월 31일
Dear Sue, We are delighted to hear that you enjoyed our convenient location, friendly reception staff, and comfortable room. We are pleased to have met your expectations. Thank you for your kind words. Tamas Racz, Front Office Manager

6/10 - 괜찮아요

Hilary

좋아요: 청결 상태, 직원 및 서비스
convenient for station
2024년 1월에 5박 숙박함
답변 제공: Tamas 님, 2024년 3월 31일
Dear Hilary, Thank you for your feedback. We are glad to hear that you found our hotel convenient for the station. Your comfort is our top priority. We hope to welcome you back soon. Tamas Racz, Front Office Manager

10/10 - 훌륭해요

DAVID

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Tamas 님, 2024년 3월 31일
Dear DavidWe’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!Tamas RaczFront Office Manager

10/10 - 훌륭해요

Tanaka

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It smells amazing and everything was clean and nice placed.
답변 제공: Tamas 님, 2024년 3월 31일
Dear Tanaka, Thank you for the 5-stars! Hope to see you again soon!Tamas RaczFront Office Manager

8/10 - 좋아요

Marianne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and functional. Personally not that keen on the style of decor in the room of drawn on books and ornaments. Also there was no toilet brush. Also better not to include an offer of free drink on the room card if the person does not qualify.
2023년 12월에 1박 숙박함
답변 제공: Tamas 님, 2024년 3월 31일
Dear Marianne, Thank you for your feedback. We appreciate your comments on the room cleanliness and functionality. We have duly noted your preferences .Rest assured, we will review the offer process mentioned. Tamas Racz, Front Office Manager

4/10 - 별로예요

실제 이용하신 고객

No parking. RIP OFF.
Although the hotel its self was as you would expect from a 3 star hotel, the lack of parking cost me an extra £43 that I had not expected to pay. Staying in a hotel, generally come with bags and belongings which are not ideal to carry 0.7 miles in the dark, wind and rain, trying to following a route on google maps on my phone. After getting lost, freezing and my belongings getting wet, I ended up paying for an uber from their nearest carpark, to the hotel. Knowing how difficult this was to navigate the evening before, I then used another Uber to get myself back to carpark... to then be faced with a £23 fee for the pleasurse of using this carpark (which the hotel reccomended) I was parked for around 12 hours. I am now unexpectedly £43 out of pocket. Not to mention I did not sleep because of the amount of noise from other guests until 5am and the paper thin walls.
2023년 12월에 1박 숙박함
답변 제공: Tamas 님, 2024년 3월 31일
Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We regret to learn about the inconvenience you faced due to the lack of parking facilities. Please note that while our hotel does not have its own parking, we do offer guidance on nearby parking options as a common practice. We apologize for any challenges you encountered in this regard and the disturbances caused by noise during your stay. Your comments are valuable to us, and we will address them internally to enhance our services. Should you choose to stay with us again, we will strive to make your experience more comfortable. Warm regards, Tamas Racz, Front Office Manager

10/10 - 훌륭해요

Lex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Tamas 님, 2024년 3월 31일
Dear Lex, Thank you for the wonderful review and for taking the time to share your feedback with [Ibis Reading Centre. Our priority is customer service and we are ecstatic that we met that mark! Best regards, Tamas Racz, Front office Manager

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
In The Dark
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay at Christmas
Amazing reception staff
2023년 12월에 1박 숙박함

8/10 - 좋아요

Grant

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Nina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hidden gem
No parking on site but the walk from the carpark was pleasant via the town centre. Car park was not expensive. Staff helped me over the phone before arrival and when on site with various questions. They were polite and welcoming at all times. Room was clean and comfortable. Great location and I would use this hotel again.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Rachel

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was pretty average. Dust all over the place. Blocked sink and when removing the plug hole saw a large amount of hair!! The room was very hot and stuffy. The biggest thing was the hotel advertises free parking but there isn’t on onsite car park!
2023년 12월에 1박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

Adrian

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Go somewhere else.
Awful location, when I called to get info about parking the receptionist was not at all helpful, had to park almost 1 mile away and carry suitcases through the town. Very expensive for what you get, as far as the room is concerned. Only good thing was the breakfast.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lorraine

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Sophie

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lisa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Bed was rock hard so didn't sleep well but only came for 1 night. For the price and location I would definitely recommend.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Gordon

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The hotel was tired looking; staff didn’t take time to welcome and explain facilities etc. Bedroom was very basic, lacked any input re decor, finish.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Neil

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only thing that wasn’t great was TV couldn’t get a lot of channels due to no signal. Could’ve been the weather though. All staff I had contact with were professional,courteous and helpful. Will stay again
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Salah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Stephen

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lorraine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful on reception desk
2023년 12월에 1박 숙박함

8/10 - 좋아요

Gavin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A really nice hotel, with modern rooms, and a lovely restaurant which served a range of breakfast options. Only down side was when I booked it the website said 'Parking available' and this turned out to be in a multi-storey 5 minutes away
2023년 11월에 3박 숙박함