Lobby sitting area

Reviews of Heybear Capsule Hotel

2 out of 5
Heybear Capsule Hotel
8F., No.1, Sec. 2, Chongxin Rd., Sanchong District, New Taipei City

Reviews

8.6

Excellent

Rating 10 - Excellent. 404 out of 863 reviews" "
Rating 8 - Good. 350 out of 863 reviews" "
Rating 6 - Okay. 77 out of 863 reviews" "
Rating 4 - Poor. 20 out of 863 reviews" "
Rating 2 - Terrible. 12 out of 863 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

MICHAEL, Newark

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I like capsule hotels. This one had everything I need especially a microwave which most hostel neglect to have nowadays. Capsule need a deep cleaning, safe never work and toilets and showers where not cleaned during my 2 days there (it's seems like it). Still overall it was a good stay I'd recommend
Stayed 2 nights in Mar 2024

6/10 Okay

Cristofer

Liked: Staff & service
Disliked: Cleanliness, amenities
The capsules were nice and clean. My complaint is that the bathrooms were not clean. Tiles were dirty! Every surface in the bathroom was dirty. The toilets also do NOT allow you to flush toilet paper, which is really gross, so you have to throw your used toilet paper in the garbage. No bidets in the toilets either. Music was maddening. Fun experience but definitely not for someone who needs things very clean.
Stayed 14 nights in Dec 2019

10/10 Excellent

Mingkhwan, Thailand

Liked: Staff & service, amenities, property conditions & facilities
Good ,cozy, and clean. I would to recommend this hostel. And I will return again.
Stayed 3 nights in Apr 2019
Response from heybear on Jan 1, 2021
Hello, Thank you very much for your precious time and give us your reply, Your comments and suggestions will make us grow. Thank you again for choosing Heybear and look forward to seeing you again, and wish you a beautiful day!

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Cheng

Liked: Cleanliness, property conditions & facilities, room comfort
Location is good but Hostel service so so.
Location is close to a night market, many local food in this area, on same building of This hostel, has a super market at B2, Only think is that when check, luggage can only store till 6pm. After that will be charge. Although it won’t affect me but still find that for ppl has a late night flight may has some issue, safe box in capsule is not working, capsule has a tv but very difficult to use, try to ask the counter staff but sound not very willing to teach me.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Isaac, Vancouver, BC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how quite it is, clean and close to train stop, I recommend it. It was my first hostle experience and it was pleasant
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Worth a look
Hotel was clean, the check-in and check-out processes were easy, and the guests were polite. The capsule doors are unfortunately very thin and noisy; the hotel staff recommended keeping valuables in the lockers instead of in the capsules! Note that you will hear each time someone enters the shared room and each time a capsule is opened and closed. However, for the price that I paid (~500 NT for a night), I was satisfied with the value.
Stayed 1 night in Nov 2019

10/10 Excellent

unplugged92, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Obviously this is not a 5 star hotel, but for what you're paying it is an amazing bang for the buck. It's only a little bit more expensive than a hostel but you're getting complete privacy while you're sleeping. If you don't need all the amenities of a private hotel room, you might as well stay at a capsule hotel like Heybear and save some money on your trip.
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient cuz very near to MRT. Staff was helpful and friendly.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
because it's a capsule hotel, i liked how the capdule works.
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019

6/10 Okay

BC

pro: next to a subway station, located in a busy area that access to many shops, close to a night market; fairly cheap; cons: shower room wasn't as clean; I stayed on 9th floor and the men's room has 2 shower rooms only, it could be a bit of hassle at night when everyone wanted to take shower; I wasn't really able to lock my capsule - I was able to just force open the capsule's door without using my card key;
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ที่พักสะอาดเดินทางสะดวกใกล้รถใต้ดิน ใกล้ตลาดกลางคืน
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 9 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Hopper, Thailand

Business traveler
Liked: Staff & service, property conditions & facilities
New experience is good but stinky shoes in a small confined sleeping room is a big issue.
Stayed 16 nights in Jun 2019

4/10 Poor

Apple

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet is not enough. No tissues provided. No amenities provided. Disappointed cleanliness. Door lock is hard to open Air con in the capsule is too cool
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Noisy because sharing room with 6 persons People come and go late night time, making to much noice
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Jun 2019

8/10 Good

RL, Bkk

Traveled with group
Liked: Staff & service, property conditions & facilities
ฝุ่นเยอะในแคปซูล ห้องน้ำมีกลิ่นบ้าง ห้องอาบน้ำเสียหลายห้อง
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hostel near subways but some stuff can’t speak English but he cute
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Lonewolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, just across from MRT. Hope there is a microwave in the kitchen.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hostel was very clean. Close to MRT easy to get around
Stayed 4 nights in Apr 2019

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in!!! Very convenient. Accessible to anywhere as the mrt was within 2min walk. Recommended for those who are on budget and don’t mind sharing with others. Staff is helpful. You can literally rest and relax over there. Definitely will come back to here should there be another trip going to Taiwan!!!
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities
Stayed 2 nights in Apr 2019

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The capsule room is amazingly designed, super comfy and super clean! The staff are friendly, amenities at level 8 is a lot!
Stayed 1 night in Apr 2019

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, it is very near to the MRT station; the concept of the design, fun, youthful and futuristic; safe and security, I don't need to worry about the privacy. The staff are very efficient and polite.
Stayed 3 nights in Apr 2019

8/10 Good

Selina, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
I honestly really like it. It's really affordable, relatively clean. The staffs are friendly.
Stayed 4 nights in Mar 2019

8/10 Good

Roiee

Liked: Staff & service
Stayed 1 night in Nov 2018

8/10 Good

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff of this place were so kind, I really appreciated. My room was very clean. I would stay at Heybear again.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hostel is at the 8-10th floor of some building in Taipei, MRT Taipei Bridge Station is just across the street, literally., where you can change to purple line (to and from the Taoyuan Airport) at Sanchong MRT station. Family mart, and 7 11 are just a stone throw away. Bus stops to the city central and Keelung are in a walking distance. The capsule is very comfortable and clean. The hostel is really quiet. Toilet and bathroom are clean, with hot water.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, right in front of MRT. Safe and clean, just perfect if you want to save budget on your trip.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

PUH SHYAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good capsule hotel
The location is good as just opposite to the Taipei Bridge MRT. The hotel is clean and cozy in the lobby area. The staff is friendly.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
The mattress is way too thin and it can be quite uncomfortable after a few nights
Stayed 3 nights in Feb 2019

10/10 Excellent

Roel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent and accommodating staffs. Had a late night flight and staffs allowed me to store my luggage so I can shop some souvenirs and until I leave for Taipei Airport. Capsule was clean. I can see how housekeeper maintain the cleanliness of the capsules.
Stayed 1 night in Jan 2019

6/10 Okay

Cait

Liked: Staff & service
The staff was really nice and the location was conveniently near a MRT station! But the showers and bathroom were a little dirty, and they don’t give you towels or slippers or any amenities.
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2018

8/10 Good

KengSiang

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient & close to train station & plenty of food & convenience stores
Stayed 1 night in Dec 2018