I had called in advanced to let them know I was bringing my dogs with. I wasn’t aware of the fee, but that was fine with me. Once we arrived to the property, I was greeted with the most hostile person. I told her my name and I had dogs. I was met with attitude about having dogs and they don’t allow 3 dogs. I assured her I called already, but I didn’t have a name. She then told me their pet rooms are closed for the season, even though there were other people with dogs there already. I had to pull up my call log to state the date and time I called because she said “Who’s THEY” that I talked to. She then checked me in and told me I was paying more for my dogs to be there than the room itself since I had a few, which I was okay with. She then proceeded to talk about her leaving her cats home where they belong and other passive comments. We got put in a room that was connected to the only 24 hour door, which was constantly shaking our door. It made the dogs bark every time because they thought someone was trying to get in our room. When we left the next day, I got a call that the dogs were barking, so we came back to grab them. We went everywhere and they sat in the car. when we got back, I was bombarded with “why did you leave a bad review.” I hadn’t yet, but it was so unprofessional and uncomfortable to ask that. I also asked a man clerk if the pet fee was taxed and he said “ya a barking fee.” The dogs didn’t bark besides at the door. It was such an unwelcoming experience.