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홀리데이 인 시카고 노스웨스트-엘진, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 시카고 노스웨스트-엘진, IHG 호텔
495 Airport Rd, Elgin, IL

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 637개" "
평점 8 - 좋아요. 1002개 이용 후기 중 251개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 60개" "
평점 4 - 별로예요. 1002개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 34개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

noel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great visit!
2024년 4월에 3박 숙박함
답변 제공: Michael 님, 2024년 4월 24일
Thank you for the Great review we are glad you enjoyed your stay with us

10/10 - 훌륭해요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was nice, clean. No issues.
2024년 4월에 2박 숙박함
답변 제공: Michael 님, 2024년 4월 19일
Thank you for the great review we are glad you enjoyed your stay with us and look forward to your return

10/10 - 훌륭해요

Vonnie

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice, clean rooms. The staff was very friendly. There is a restaurant on the property. They are dog friendly!
2024년 4월에 1박 숙박함
답변 제공: michael 님, 2024년 4월 18일
Thank you for the Great review we are Glad you enjoyed your stay with us and we look forward to your return

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed here many times and have never been disappointed.
2024년 4월에 1박 숙박함
답변 제공: Michael 님, 2024년 4월 15일
Thank you for taking the time to tell us about your experience at Holiday Inn CHICAGO NORTHWEST - ELGIN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 847-488-9000 or michael@hichicagonw.com.Sincerely,Michael Memmott General manager 847-488-9000michael@hichicagonw.com

10/10 - 훌륭해요

angui

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super lindo y tranquilo
2024년 4월에 2박 숙박함
답변 제공: Michael 님, 2024년 4월 18일
Thank you for the Great review we are Glad you enjoyed your stay with us and we look forward to your return

8/10 - 좋아요

Janessa

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Great
2024년 4월에 1박 숙박함
답변 제공: Michael 님, 2024년 4월 8일
Thank you for the Great review we are glad you enjoyed your stay with and look forward to your return

6/10 - 괜찮아요

BinBin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
My room just next to the staff elevator, and the big noise starts early the morning from the elevator.
2024년 4월에 2박 숙박함
답변 제공: Michael 님, 2024년 4월 8일
I am sorry to hear your stay was not a great one was it only the elevator noise that caused you to score us this way

10/10 - 훌륭해요

Janet

2024년 4월에 1박 숙박함

8/10 - 좋아요

Eryonna

연인과의 여행
.
2024년 3월에 3박 숙박함
답변 제공: Michael 님, 2024년 4월 8일
Thank you for the Great review we are glad you enjoyed your stay with and look forward to your return

10/10 - 훌륭해요

Ramon

2024년 3월에 1박 숙박함
답변 제공: Jim 님, 2024년 4월 21일
Hello RamonThank you for taking the time to review your stay with us. We are very happy to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 - 훌륭해요

Jenny

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay with the family. Loved Bennigans on site and the pool and hot tub were the best!!!
2024년 3월에 2박 숙박함
답변 제공: Michael 님, 2024년 4월 8일
Thank you for the Great review we are glad you enjoyed your stay with and look forward to your return

8/10 - 좋아요

Donna

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was very comfortable and the room was very quiet. Overall a good stay.
2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 4월 8일
Thank you for the Great review we are glad you enjoyed your stay with and look forward to your return

10/10 - 훌륭해요

Melissa

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
We had a great time, clean and safe environment.
2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 4월 8일
Thank you for the Great review we are glad you enjoyed your stay with and look forward to your return

10/10 - 훌륭해요

Rhonda Small

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly, courteous and professional.
2024년 3월에 3박 숙박함
답변 제공: Michael 님, 2024년 3월 25일
Thank you for the great review we love hearing you had a great stay

8/10 - 좋아요

Deborah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, this hotel was excellent. The staff was friendly and helpful. I stayed in a queen suite, which was perfect for my needs. The only negative part of the stay was that for the price of the room, breakfast was not included, and the charge was a whopping $14 a day. Needless to say, I didn't eat breakfast, and that was disappointing (and the reason I give 4 stars instead of 5). Otherwise, it was a great hotel.
2024년 3월에 3박 숙박함
답변 제공: Michael 님, 2024년 3월 25일
Sorry you felt the breakfast was too much . the standards are full service Holiday inn . charge for breakfast there are deals with breakfast when you book. express hotels have the breakfast included

10/10 - 훌륭해요

Casandra

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Definitely will be coming back I love the products they have in the bathroom it’s so nice they
2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 3월 25일
Thank you for the great review we love hearing you had a great stay

8/10 - 좋아요

Edward 님, Anna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about this day was relatively satisfactory. The facility was clean. The staff was helpful. The location is convenient. Only issues I had was the breakfast is a $14 buffet and the shower water was so hot that it literally hurt to touch. Everything else was great.
2024년 3월에 2박 숙박함
답변 제공: Michael 님, 2024년 3월 22일
I am sorry to hear the hot water was too hot sounds like a valve issue I will address the room issue

10/10 - 훌륭해요

natalia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
…
2024년 3월에 2박 숙박함
답변 제공: Michael 님, 2024년 3월 22일
Thank you for the great review we look forward to your return

6/10 - 괜찮아요

Shakinia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 3월 17일
Not sure why you did not have a Great stay with us we strive to make every guest stay a great one

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Michaek 님, 2024년 3월 17일
Thank you for the Great review we are glad to hear you enjoyed your stay with us

10/10 - 훌륭해요

Colletta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love everything about the hotel.
2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 3월 13일
Thank you for the great review we are glad you had a great stay with us

10/10 - 훌륭해요

Cristina

2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 4월 8일
Thank you for the Great review we are glad you enjoyed your stay with and look forward to your return

10/10 - 훌륭해요

Eryonna

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 3월 13일
Thank you for the great review we are glad you had a great stay with us

10/10 - 훌륭해요

Erica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like the children having access to the hot tub.
2024년 3월에 2박 숙박함
답변 제공: Jim 님, 2024년 3월 4일
Thank you for taking time to review your stay. We allow access to our pool area to all guests and children need to be accompanied by an adult.

8/10 - 좋아요

Shakinia

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Jim 님, 2024년 3월 4일
Thank you for taking the time to review your stay. We hope to see you again soon.

2/10 - 너무 별로예요

Kimberly

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: mike 님, 2024년 3월 4일
I would love to hear what happened and why you gave us a 1 we always stride to to make our Guest stays great ones

8/10 - 좋아요

Rachael

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They could use a bigger workout room but overall good
2024년 2월에 3박 숙박함
답변 제공: mike 님, 2024년 3월 4일
thank you for your review i am glad you enjoyed your stay sorry that the fitness room was not Large enough for you

8/10 - 좋아요

Ragan J.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, noise from other room was a negative
2024년 2월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 26일
thank you for your review and I will look into the noise issue with my staff

8/10 - 좋아요

Riley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 - 훌륭해요

brian

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the hospital we were seeing my sister in law at. Easy access clean comfortable.
2024년 2월에 2박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 편의 시설/서비스
Vonetta checked us in and was the friendliest person ever! She made sure we felt comfortable and was available to help us when we needed help. I would absolutely stay again and highly recommend this hotel!
2024년 2월에 2박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

4/10 - 별로예요

Kelli

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property itself was clean, the price we paid for the suite was not worth it when more then half of the jacuzzi jets did not work, the pull out sofa bed had springs poking through the mattress that scraped my child’s leg when she was sleeping. I asked for a replacement mattress for the second night as I was booked and already paid for two nights in the suite but was told they did not have one so my children slept on the floor. I asked for a discounted rate for my child’s injury and was told no that they would give me points towards my stay. The price for the breakfast was not worth it either not many options and it’s the same breakfast you would get free at other holiday inns. We will not stay next time we come due to the rudeness of the staff when asking for my room to be discounted because of all of the issues we had.
2024년 2월에 2박 숙박함
답변 제공: Mike 님, 2024년 2월 22일
We will be contacting you about the issues . I am sorry to hear your stay was not a great one . the points were given because you booked through a third party so we could not give you anything off your room

10/10 - 훌륭해요

Kyle

2024년 2월에 1박 숙박함
답변 제공: Michael 님, 2024년 3월 22일
Thank you for the great review we look forward to your return

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff!
2024년 2월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds were comfortable and they were friendly. Nice environment. Good setup for banquets
2024년 2월에 2박 숙박함
답변 제공: michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 - 훌륭해요

John 님, Wheaton

2024년 1월에 2박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

8/10 - 좋아요

Steve

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This facility allows pets and the dogs a couple of rooms down had high pitched yips and yaps off and on all night. The staff was helpful and friendly, the room and facilities were great
2024년 1월에 2박 숙박함
답변 제공: michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience . i am sorry to hear about the dog barking please let us know next time if there is a issue so we may address it

10/10 - 훌륭해요

Jennifer

2024년 1월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 - 훌륭해요

Jorge

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

8/10 - 좋아요

Laura

Nice big hotel with attached restaurant. Bathroom water pressure not great.
2024년 1월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience . I will look into the water pressure issue you had in the room .

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not there too long and snowing to see grounds !
2024년 1월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 - 훌륭해요

Lisa

Solid hotel
Always a good pick when in town for business.
2024년 1월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 - 훌륭해요

Harold

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 8박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

8/10 - 좋아요

Jeff P.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice lobby and the attached Bennigans restaurant was great. Our reserved room was supposed to be mobility accessible, but only had grab rails in the shower, no shower seat was available in the entire hotel. They switched us to an accessible suite which was nice, but only one bed and a sleeper sofa. The shower was great, had a seat and shower wand and was huge. Overall a very nice stay.
2024년 1월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 - 훌륭해요

Loretta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Always top-notch!
This hotel is always top notch, my favorite in the area. Great restaurant, nice pool, beautiful lobby, and comfy beds. Highly recommend!
2024년 1월에 2박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 - 훌륭해요

Drew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 - 훌륭해요

Melissa

2024년 1월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked this property, especially with a dog. It was pretty pricey, but worth it.
2023년 12월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 22일
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience