외관

홀리데이 인 익스프레스 & 스위트 오마하 - 원헌드레드트웬티스 & 메이플, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 925개 이용 후기 중 418개" "
평점 8 - 좋아요. 925개 이용 후기 중 277개" "
평점 6 - 괜찮아요. 925개 이용 후기 중 118개" "
평점 4 - 별로예요. 925개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 925개 이용 후기 중 47개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jenna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
답변 제공: The Manager 님, 2024년 3월 26일
Jenna, Thank you for responding to the review and giving us a great score. We appreciate your business and do hope you return soon.

2/10 - 너무 별로예요

Shannon

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All online says has pool hot tub and is working called to make sure and said yes got there after $140 for one night , no hot tub and the pool was down for repair I asked to cancel my reservation, said no and wouldn’t give refund, the room was very nice but only really wanted and paid for was pool/hot tub not at all satisfied and would really not recommend… would like a refund please
2024년 3월에 1박 숙박함
답변 제공: The Manager 님, 2024년 3월 26일
Shannon, I am so sorry you got wrong information when you booked your room.Unfortunately we can'tcontrol what they do or say.The pool has been closed for 1 month and was advertised as such. We have not had a hot tub for 5 years. We are unable to modify their reservations after they put them in our system any changes have to come from them I sincerely hope you return and call here for your next stay so that we might do something for you to make up for your issue. We appreciate your business.

8/10 - 좋아요

Craig

Good.!
2024년 3월에 2박 숙박함
답변 제공: The Manager 님, 2024년 3월 25일
Thank you for the review. I hope we made your stayso good that you will return soon. We appreciate your business and loyalty.

10/10 - 훌륭해요

Jeremy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was exceptionally clean. Front desk was very friendly and helpful. Only downside was pool was closed.
2024년 2월에 1박 숙박함
답변 제공: The Manager 님, 2024년 2월 26일
Thank you for your outstanding review. We really appreciate your business. Please come back and stay with us again.

10/10 - 훌륭해요

Melvin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything were great the amenities were great loved the indoor pool and gym
2024년 1월에 4박 숙박함
답변 제공: The Manager 님, 2024년 1월 19일
Melvin, Thank you so much for the great review! We are so glad you enjoyed the facility and was able to use the pool and gym. We hope to see you again in the near future. We appreciate the business.

6/10 - 괜찮아요

Amanda

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
The staff at the property was more than accommodating for our stay. The property itself is older and has been remodeled but it isn't the cleanest.
2024년 1월에 1박 숙박함
답변 제공: The Manager 님, 2024년 1월 9일
Amanda, I am so sorry we were not just perfect for you on your stay. We strive to be clean and welcoming. Please feel free to let us know if something needs attention while you are here to avoid a bad review. We are always ready to do a better job so come back and let us try again, please.

10/10 - 훌륭해요

Joel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Because it is not located near a freeway, it is much quieter. I really like that they provide both firm and soft pillows and the pillow cases are even labeled "soft" or "firm"!
2023년 12월에 3박 숙박함
답변 제공: The Manager 님, 2023년 12월 9일
Joel, Thank you for your response. It sounds like you had a great stay and we hope you return soon for another one! We appreciate your business.

10/10 - 훌륭해요

Michael 님, Austin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although we had a difficult time finding the place, we had been there once before and found it to be better than four years ago. Maybe some new improvement done in the rooms with showers enclosed with glass doors. I liked the lower pressure shower to reduce the water usage.
2023년 12월에 2박 숙박함
답변 제공: The Manager 님, 2023년 12월 6일
Michael, We appreciate your comments and am glad you had a enjoyable stay. Glad you found us! Please come back again soon. Happy Holidays.

10/10 - 훌륭해요

John

가족 여행
The central location was what we considered when by making reservations.
2023년 11월에 4박 숙박함
답변 제공: The Manager 님, 2023년 11월 28일
John, We appreciate you staying with us and do hope you will return again soon.

10/10 - 훌륭해요

Vanessa 님, Indianapolis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was great. Room was very comfortable for family
2023년 11월에 3박 숙박함
답변 제공: The Manager 님, 2023년 11월 24일
Thank you Vanessa, you are greatly appreciated and we hope to see you again very soon. Your surveysare very important to the overall hotel experience for us.

8/10 - 좋아요

Laura 님, Sioux City

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overall, it was great! The only thing that I didn’t like was that the floors in our room were very dirty.
2023년 11월에 1박 숙박함
답변 제공: The Manager 님, 2023년 11월 21일
Laura, Let me apologize for your room condition. I am sure the housekeepers will make sure they do a better job. Your input helps us stay aware of the issues we need to address. Come back again and we will hope to improve.

10/10 - 훌륭해요

Kelsie

2023년 11월에 1박 숙박함
답변 제공: The Manager 님, 2023년 11월 21일
Kelsie, Thank you for your response to the survey, it looks like you had a great stay and we hope that means you will return. We appreciate your business.Have a happy holiday!

10/10 - 훌륭해요

Randal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly and accommodating staff
Room was clean, comfy and quiet. The staff was amazing! Breakfast options were ok. We would have liked a 2nd chair in the room for visitors as the only place to sit besides the beds, was a single office chair.
2023년 11월에 3박 숙박함
답변 제공: The Manager 님, 2023년 11월 15일
We are glad you enjoyed your stay, and hope to see you again soon!

8/10 - 좋아요

Stacia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great sized rooms, very clean, beds were very comfortable. The breakfast was good, good variety of things to choose. Pool was being repainted and Expedia didn't let us know that we wouldn't be able to use it. Also Expedia didn't tell us there was an additional fee when checking into the hotel. I wouldn't book through Expedia again.
2023년 11월에 1박 숙박함
답변 제공: The Manager 님, 2023년 11월 7일
Stacia, we are sorry you were not made aware of the incidental fee or the pool closure. It sounds like you had a good stay inspite of those issues. Come back again soon, pool will be open .We still will require the incidental fee which is quite nominal. We hope to see you again soon.

10/10 - 훌륭해요

Corrie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel
2023년 11월에 2박 숙박함
답변 제공: The Manager 님, 2023년 11월 4일
Corrie, Thank you for staying with us and giving a great review. We appreciate it, and hope to see you again in the near future.

10/10 - 훌륭해요

Howard L.

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very courteous and professional
2023년 10월에 2박 숙박함
답변 제공: The Manager 님, 2023년 10월 31일
Howard, Thank you for the great review. We are so glad you enjoyed your stay. Please come back again in the near future. We appreciate your loyalty and business.

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: The Manager 님, 2023년 10월 26일
Thank you Keith, Your review is very important to us,and we appreciate you submitting it.Please come back again soon.Thank you,

10/10 - 훌륭해요

Betty

2023년 10월에 1박 숙박함
답변 제공: The Manager 님, 2023년 11월 15일
Thank you for your survey and comments. We hope you come back again soon.

8/10 - 좋아요

Ngan

2023년 10월에 1박 숙박함
답변 제공: The Manager 님, 2023년 11월 15일
Nigan, Thank you for responding to the survey we appreciate you taking the time to do so. Please let us know what we could do to get a perfect score from youon your next stay. Come back again soon.

8/10 - 좋아요

Ivan

2023년 10월에 1박 숙박함
답변 제공: The Manager 님, 2023년 11월 11일
Thank you for taking the time to return a review. We appreciate it and we hope to see you again soon.

10/10 - 훌륭해요

Tia

2023년 10월에 1박 숙박함
답변 제공: The Manager 님, 2023년 10월 5일
Thank you for the great review. Please come back again soon, we appreciate your business.

10/10 - 훌륭해요

Shane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The housekeeping staff was the friendliest I've ever met. I was sick for the first few days there and the gave y extra tissues and ib really appreciated that. Weekdays you can get an early check-in if you're room is available and mine was on a Thursday. Weekends it looks unlikely you can get an early check-in, YMMV. There is a Carver's next door and extra food optional a short distance away and the breakfast there is actually pretty good.
2023년 9월에 4박 숙박함
답변 제공: The Manager 님, 2023년 10월 3일
Shane, We really are glad you had a great stay, and appreciate your recognition of the Housekeeping staff.Please come back again when you are in the area.

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great.
2023년 9월에 2박 숙박함
답변 제공: The Manager 님, 2023년 9월 27일
Thank you Jeff, Glad you had a great stay and hope to see you again soon.

6/10 - 괜찮아요

Patrick

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pam is an asset! She was one of the best and most helpful people I’ve ever come across at a hotel.
2023년 9월에 3박 숙박함
답변 제공: The Manager 님, 2023년 9월 27일
Thank you for your kind remarks in the survey. We hope to see you again soon. Please let us know how we could rate a 10 for you next time .

4/10 - 별로예요

Ken

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Coffee maker was broken and i was accused of breaking it...
2023년 9월에 2박 숙박함
답변 제공: The Manager 님, 2023년 9월 9일
kEN, I AM SO SORRY YOU FELT LIKE YOU WERE being accused of breaking a coffee machine. I did not hear of this until you wrote it in the review. I will look into this, you have my sincere apologies for that happening.Please come back again and let us do better.

8/10 - 좋아요

Gretchen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: The Manager 님, 2023년 10월 27일
Gretchen, Thank you for submitting the review. We appreciate you taking the time to do so and we take all remarks seriously and use them to improve our services. Please come back again so we can try for a 10!

8/10 - 좋아요

Daren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: The Manager 님, 2023년 9월 4일
Thank you for responding to the review. I hope you will return so that we might get a 10 from you next time. Please let us be aware of what we could do to make it better for you. We appreciate your business.

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: The Manager 님, 2023년 9월 2일
Thank you for your great review. We are glad you enjoyed your stay and look forward to seeing you again in the near future. We appreciate your business.

10/10 - 훌륭해요

Tiffany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and fresh hotel. Room is spacious and very comfy beds. Easy to find. Good location to many shopping and restaurants.
2023년 9월에 1박 숙박함
답변 제공: The Manager 님, 2023년 9월 2일
Tiffany, Thank you so much for your wonderful review! Wewill share with housekeeping your comments. and we look forward to seeing you again in the near future when you are in town.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: The Manager 님, 2023년 8월 31일
Thank you for taking the time to give us a review. We appreciate the time you spent doing so. Please come back again.

8/10 - 좋아요

Karen A

2023년 8월에 1박 숙박함
답변 제공: The Manager 님, 2023년 8월 25일
Karen, Thank you for responding to the review. We strive to make improvements according to the guest comments,and hope next time you come we will get a 10 from you.We appreciate your business.

8/10 - 좋아요

Carrie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: The Manager 님, 2023년 8월 23일
Carrie, Thank you for giving us your feedback, We appreciate your business and hope to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice But Hot
Only problem was the a/c could not keep up. kept turning off.
2023년 8월에 1박 숙박함
답변 제공: The Manager 님, 2023년 8월 23일
Dear anonymous, I am so sorry the ac was not on point for you. I hope you told front desk so that we could have it looked at. I will look into this this am. Thanks for staying with us.

2/10 - 너무 별로예요

Caitlin

2023년 7월에 1박 숙박함
답변 제공: The Manager 님, 2023년 8월 17일
Caitlin, Looks like a lot was wrong for you on this stay but I do not know what. Please come back again and let us try to do better.

8/10 - 좋아요

Ashton

2023년 7월에 2박 숙박함
답변 제공: The Manager 님, 2023년 8월 3일
Thank you for responding to the review. Please come back again.

10/10 - 훌륭해요

Corrine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good people
The front desk and cleaning staff were so friendly and helpful!
2023년 7월에 2박 숙박함
답변 제공: The Manager 님, 2023년 7월 19일
Corrine, Thank you for letting us know you had a great stay. We appreciate you taking the time to respond. We hope to see you again in the near future.

8/10 - 좋아요

Liyang

2023년 7월에 1박 숙박함
답변 제공: The Manager 님, 2023년 8월 17일
Liyang, Thank you for the review, I hope you had a good stay and we look forward to seeing you again.

10/10 - 훌륭해요

Phyllis

2023년 7월에 1박 숙박함
답변 제공: The Manager 님, 2023년 8월 3일
Phyllis, Thank you for writing a review for us. We appreciate your business and hope to see you again soon.

8/10 - 좋아요

Jennifer

2023년 7월에 2박 숙박함
답변 제공: The Manager 님, 2023년 7월 13일
Thank you for responding to the review. We appreciate the time it took to do so and hope you will come back again and let us try to get a 10 from you.

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: The Manager 님, 2023년 7월 4일
Monica, Thank you for your great review. Glad you enjoyed the hotel. Come back again soon.

4/10 - 별로예요

Carol

2023년 7월에 1박 숙박함
답변 제공: The Manager 님, 2023년 7월 4일
Carol, sounds like you did not have a great experiencehere, let me apologize and I would like you to know that is not the norm. Please come back again and give us a do over. We appreciate your business

8/10 - 좋아요

Jean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location, well maintained
2023년 6월에 2박 숙박함
답변 제공: The Manager 님, 2023년 6월 27일
Jean, Thank you so much for your kind review. We really appreciate it, and hope to see you again in the near future.

6/10 - 괜찮아요

Sheila

가족 여행
좋아요: 직원 및 서비스
It was very noisy with kids running up & down halls. When the kids weren’t in the halls, you could hear all the conversations in the halls. The bed was not made the 2nd night of our stay. I did appreciate the staff. Everyone was friendly.
2023년 6월에 3박 숙박함
답변 제공: The Manager 님, 2023년 6월 21일
Sorry your stay coincided with the series of ball games it is hard to maintain quiet with 3-4 boys in a room and they are not well monitored by parents. I do apologize and hope you understand the situation we are in at this time.We appreciate your business and do hope you come back again when the CWS is over and its much more quiet.

6/10 - 괜찮아요

Melanie 님, Gladstone

2023년 6월에 1박 숙박함
답변 제공: The Manager 님, 2023년 7월 13일
Melanie, I'm sorry we fell a little short in your eyes on your stay this time . Come again and we will try to improve.

10/10 - 훌륭해요

mike

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and Clean and quite
2023년 6월에 1박 숙박함
답변 제공: The Manager 님, 2023년 6월 6일
Thanks Mike for spending time to answer the survey. We are glad you enjoyed your stay and hope to see you again soon.

4/10 - 별로예요

Seth

2023년 5월에 1박 숙박함
답변 제공: The Manager 님, 2023년 5월 27일
Thank you for posting your review. We appreciate your input and will use it to better our services.

10/10 - 훌륭해요

ANN

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Really convenient, clean, safe feeling.
2023년 5월에 1박 숙박함
답변 제공: The Manager 님, 2023년 5월 27일
Thank you for your great review. Looks like you enjoyed your stay and we hope to see you again soon.

6/10 - 괜찮아요

trisha

2023년 5월에 1박 숙박함
답변 제공: The Manager 님, 2023년 5월 24일
Thank you for your input. Come back again soon and let us try to do a better job for you.

8/10 - 좋아요

Stefani

2023년 5월에 1박 숙박함
답변 제공: The Manager 님, 2023년 5월 24일
Thanks for your review. Hope to see you again and let us try to get a 10. Thanks for your input.

4/10 - 별로예요

Lisa

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Hotel was fairly updated and in overall good condition. The staff was very friendly and accommodating. The room was gross. It appeared to have been cleaned but there was old food on the floor and dead bugs under the bed and in the shower, including a bed bug. There didn't appear to be any live bugs
2023년 5월에 1박 숙박함
답변 제공: The Manager 님, 2023년 5월 24일
Let me apologize for your room not being perfect for you.I would like to ask you to always make sure you talk to front desk with any grievances you might have while still on property to allow us to address any issue. Please give us another try sometime and let us do better for you.