숙박 시설 정면

마운틴 밸리 로지 여행 후기

3 out of 5
마운틴 밸리 로지
51 Cobblestone Ln, Hailey, ID

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 633개 이용 후기 중 316개" "
평점 8 - 좋아요. 633개 이용 후기 중 182개" "
평점 6 - 괜찮아요. 633개 이용 후기 중 79개" "
평점 4 - 별로예요. 633개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 633개 이용 후기 중 22개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Eileen

가족 여행
좋아요: 숙박 시설 상태 및 시설
Beds are comfortable and very quiet.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice. The staff was great. The mattresses were not great.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly front desk, clean rooms and nice pool area.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing Mountain views, and centrally located!!!
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Roxanne 님, Las Vegas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room and location.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jace

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. We absolutely loved it, our room was very quiet and clean and we had no issues with the staff or anything. Highly recommend!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Laura 님, Cameron Park

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very nice and modern. The room was nicer than I expected it would be. The bed was probably one of the most comfortable hotel beds I have slept in in years. The WiFi was reliable.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Shannon

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Roxanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Sylvia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very nice and clean and the bed was so comfortable! The view of the mountains was amazing! Breakfast had plenty of options. The airport shuttle was the main reason I picked this hotel and it was very convenient. All of the staff was super kind and very helpful! I would stay here again in a heartbeat!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Rick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good.
2024년 2월에 3박 숙박함

4/10 - 별로예요

Phil

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room we stayed in didn't have internet access. We had to demonstrate that it didn't work by asking her to come to our room before she did anything. She finally transferred us to another room. That room had internet. Our original room was not in good prepare. Our new room was in much better condition than our original room. We will not consider staying at that facility again
2024년 3월에 2박 숙박함
답변 제공: Miriam L. 님, 2024년 3월 8일
Phil, We apologize for the inconvenience you experienced during your stay. Thank you for bringing it to our attention. Your feedback helps us improve! We hope to have the chance to provide you with a better experience in the future. Sincerely, Miriam L.

10/10 - 훌륭해요

Devin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2024년 3월에 1박 숙박함

8/10 - 좋아요

David

출장 여행
좋아요: 편의 시설/서비스
It’s a nice stay, they had some issues with hot water for about 4 or 5 days, but overall it was good.
2024년 2월에 21박 숙박함
답변 제공: Miriam L. 님, 2024년 3월 8일
Hello David, We're glad you had a nice stay and we apologize for this issue. Thank you for your feedback and for understanding. Best, Miriam L.

6/10 - 괜찮아요

Holland

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Lights in shower went out during stay and were not replaced. No trash can in room.
2024년 2월에 1박 숙박함
답변 제공: Miriam L. 님, 2024년 3월 8일
Hello Holland,We apologize for the shortcoming you faced during your stay, and we appreciate your feedback. Your comments help us improve our guest experience. Best, Miriam L.

2/10 - 너무 별로예요

Matt

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I paid $300 for a Jacuzzi suite and the Jacuzzi didn’t even work. Can I get a refund
2024년 2월에 1박 숙박함
답변 제공: Miriam L. 님, 2024년 3월 8일
Hi Matt, We apologize for the inconvenience you experienced. Next time, please notify our front desk immediately if any issues arise during your stay. This allows us the opportunity to address the situation promptly and possibly provide alternative accommodation if available. We appreciate your understanding and hope for the chance to better serve you in the future. Thanks, Miriam L.

8/10 - 좋아요

Rick 님, Ketchum

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location, convenient, good staff and breakfast.
2024년 2월에 3박 숙박함

8/10 - 좋아요

Curtis 님, Ogden

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
We like staying here and the kids enjoy the pool and breakfast, even though the facility is a bit older and it seems they struggle to keep up with maintenance and houskeeping a bit. This year was a little better than last year. We will look at other options in the area and may or may not come back here.
2024년 2월에 3박 숙박함
답변 제공: Miriam L. 님, 2024년 2월 23일
Hi Curtis, thank you for staying with us and for your comments. We're delighted that your family enjoyed the pool and breakfast. We look forward to hosting you again in the future. Best regards, Miriam L

8/10 - 좋아요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Caroline

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Facilities were ok. Front desk ladies were very nice and very stressed by the actions of the property owner. Hot water went out and there was no communication with us at all. We kept asking and the front desk staff were unable to help in any way. All they kept saying was, “we are waiting for a response from the property owner.” I contacted Expedia and they were unable to help at all. Stating, “we are unable to get a response from the hotel.” I would not recommend staying here.
2024년 2월에 2박 숙박함
답변 제공: Miriam L. 님, 2024년 2월 19일
Hello Caroline, we're truly sorry for the inconvenience you experienced during your stay. Rest assured, we have implemented measures to prevent similar occurrences in the future. We appreciate your feedback and hope to have the chance to provide you with a better experience next time. Best, Miriam L.

6/10 - 괜찮아요

Kathleen

단체 여행
Property was a bit run down
2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Charity

가족 여행
별로예요: 숙박 시설 상태 및 시설
For $300/night it was pretty bare bones. No hot water to take a shower when we wanted to, tired and worn room. Just kind of meh.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Hi Charity. Thank you for taking the time to leave your feedback. We're disappointed to hear your stay wasn't what you expected for the price point. We understand your frustration with the hot water issue and the worn décor, and we sincerely apologize for not meeting your standards.We're always looking for ways to improve, and your comments are valuable. We're taking your feedback seriously and are looking into addressing both the hot water situation and the overall condition of the room.We hope you'll give us another chance in the future to show you the level of service and comfort we strive for.

2/10 - 너무 별로예요

linda

가족 여행
별로예요: 숙박 시설 상태 및 시설
I was there for two nights and I could not shower at all because there was not hot water. The front desk kept telling that it will be fixed within 30 to 45 minutes; however, hours later… never happened. If you are going to offer a room full-price in the middle of the winter, you better have hot water, specifically to a hockey team in the middle of a championship.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Hi Linda. We're truly sorry your stay fell short, especially during your important championship run. The malfunctioning hot water system was unacceptable, and your frustration is completely justified. We're taking immediate steps to repair the water system and prevent this from happening again. We hope you'll give us another chance to show you our true hospitality.

10/10 - 훌륭해요

CHARLOTTE 님, CHALLIS

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I usually come here for medical appointments, including hospital stays. However, no discounts for medical, sad. Other than this the location, personnel and location is awesome. Have stayed here more than once and will probably come back again, if I have to.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Hi Charlotte! Delighted you love our location, staff, and stay! While we currently don't offer medical discounts, we're always looking for ways to improve guest experience. Is there anything else we can do to make your future visits even better? We appreciate your loyalty and look forward to welcoming you back!

10/10 - 훌륭해요

Jessica robledo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was really clean and well kept. The ride to Sun Valley was effortless. You can go to downtown Hailey or Ketchum. Centric.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Hi Jessica! We're glad you had a fantastic stay and enjoyed the prime location! Thanks for highlighting our cleanliness and easy access to Sun Valley and the charming towns. We'd love to welcome you back for another effortless adventure!

6/10 - 괜찮아요

Sarah

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Hi Sarah. Thank you for taking the time to rate your stay with us. We're always striving to improve, so if there's anything we can do to earn that extra star next time, please don't hesitate to let us know.

10/10 - 훌륭해요

Robert

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect for pet owners
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
We couldn't agree more, Robert! We're so happy your furry friend had a perfect stay! We love welcoming all paws and tails. Thanks for the awesome review!

8/10 - 좋아요

David 님, Port Moody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was needed for just one night but it was fine. The room was clean and quiet. Breakfast was a simple continental-style serve yourself in the morning. The exercise room was sparse but sufficient. One problem that was unusual: the internet server was not working. But they seemed to work diligently at solving the problem.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Hi, David. Thank you for your review! We're delighted you found your room clean and quiet, and appreciate your understanding about the temporary internet issue. Our tech team is always focused on keeping guests connected, and we're glad they worked hard to get you back online quickly. We hope you'll choose us again next time you're in town, and hopefully experience our full 5-star service!

10/10 - 훌륭해요

Amparo

가족 여행
좋아요: 편의 시설/서비스
I like it, the area. The room wasn’t really clean. Staff was very nice specially Angela.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Hi, Amparo! We're so happy you enjoyed your stay with us and especially loved the area! We strive to deliver a 5-star experience in every aspect, and we're truly sorry to hear that the room wasn't up to our usual cleanliness standards. We take guest feedback very seriously and are committed to providing spotless accommodations. On the other hand, thank you for your kind words about Angela; she's a true asset to our team. Again, thanks for staying with us, and we look forward to welcoming you back soon for a truly spotless experience.

10/10 - 훌륭해요

Abel

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Hi Abel! Thank you for the stellar rating. We hope to welcome you back soon!

10/10 - 훌륭해요

mona

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Thank you so much for staying with us and for taking the time to rate your stay, Mona! Happy to know you had a stellar stay. See you soon!

10/10 - 훌륭해요

ShayLynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 26일
Thank you for staying with us and for the perfect rating, ShayLynn! Happy Holidays!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 26일
Thank you for staying with us and for taking the time to rate your experience!

10/10 - 훌륭해요

Dan

출장 여행
Great front desk people. Clean rooms. WiFi sucked in my room but I was probably the furthest room from the router.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 26일
Thank you so much for your review, Dan! We appreciate your shoutout to our fantastic front desk team and clean rooms. While we're disappointed to hear about the Wi-Fi in your room, signal strength can indeed be weaker in our more remote rooms. We're constantly working to improve Wi-Fi coverage, and we're actively exploring solutions like adding WiFi extenders or upgrading our network to ensure better coverage across the entire hotel. That said, we hope your overall stay was positive, and we appreciate your understanding. Happy Holidays!

10/10 - 훌륭해요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 9박 숙박함
답변 제공: Customer Service 님, 2023년 12월 21일
Wow! Thank you so much for the perfect rating, Suzanne. Glad you had a spectacular stay!

10/10 - 훌륭해요

Dustin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 13일
Hi, Dustin! Thank you so much for the 5 stars and for staying with us. We hope to welcome you back again soon!

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a great experience.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Hi, Matthew! Thank you so much for choosing to stay with us and for taking the time to leave us a review. We are very happy to hear you had a great experience during your stay. We hope to welcome you back again soon!

10/10 - 훌륭해요

River

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Lucille

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Away from home
The staff was very friendly and very responsible. I stayed for 10 days and felt that I was at home. Continental breakfast, relaxing swimming, pool, and workout room. All fitted my needs very well.
2023년 11월에 14박 숙박함
답변 제공: Customer Service 님, 2023년 12월 7일
Hi, Lucille! Thank you so much for this stellar review. We're overjoyed to hear that our staff's friendliness and responsibility made you feel at home during your 10-day stay. It's wonderful that our continental breakfast, swimming pool, and workout room all fitted your needs perfectly. We strive to create a comfortable and welcoming environment for all our guests, and your feedback is a heartwarming affirmation of our efforts. We can't wait to have you back with us.

8/10 - 좋아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Apple phones everything was great, but the hot tub was way too hot! Like 105 to 106
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 7일
Hi, Melissa! We're very happy to hear that everything was great during your stay. However, we're sorry to learn that the hot tub temperature was uncomfortably high. Clearly, we need to adjust the settings. We appreciate you bringing this to our attention and will make sure to address it promptly. We hope to welcome you back soon!

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The continental breakfast was wonderful with hot eggs, sausage and bacon along with waffles! The hotel is right next to the bus stop so you can go to Ketchum without driving. The room was very clean and our king bed was very comfortable.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 1일
Thank you for your wonderful review, Melissa! We are very happy to hear that you enjoyed our continental breakfast and the convenience of our location. We're also glad to know the cleanliness and comfort of your room added to your experience. We appreciate your kind words and look forward to welcoming you back for another pleasant stay.

10/10 - 훌륭해요

Melissa

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is better than I thought it would be. Comfortable, clean, and quiet
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Hi, Melissa! Thank you so much for your review. It is very satisfying to hear that we exceeded your expectations! We strive to provide our guests with the best experience possible, and your feedback is a valuable affirmation of our efforts. Looking forward to welcoming you back soon for another pleasant stay!

6/10 - 괜찮아요

janna

2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 13일
Hi, Janna! Thank you so much for staying with us. If there's anything we can do to improve your experience, we appreciate you letting us know.

10/10 - 훌륭해요

Yvonne 님, Idaho Falls

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was very helpful, especially Donna
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 17일
Hi, Edgar. Thank you so much for leaving us a review! Looking forward to see you again soon!

10/10 - 훌륭해요

Edgar

2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 17일
Hi, Edgar! Thank you so much for your review. We hope to welcome you in the future again!

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 17일
Hi, Christopher. Thank you for leaving us a review, we hope to welcome you again soon!

10/10 - 훌륭해요

Buck

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable Night’s Rest
Spent the night on a business trip. Service and rooms were great. Common areas showed wear and tear ( elevator). It was a comfortable stay.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 13일
Hi, Buck. We appreciate you leaving us a review! We are happy to hear you had a comfortable stay. Looking forward to hosting you again!

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything! This was a wonderful experience! Nice hotel, nice staff, great rooms, safe, fantastic breakfast! Would Highly recommend! Would definitely come back again and recommend. A stay
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hi, Lisa. Thank you so much for your kind words! We appreciate you and glad you had a wonderful experience with us. We hope to welcome you again on your next visit!

6/10 - 괜찮아요

Deanna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Probably won’t stay here again
It was a pretty room and spacious but the coffee table had some dried on stains. The big chairs on either side were ornate but very unsupportive and uncomfortable. The Wi-Fi never worked and we had to use our cellphones as a hotspot. The bed was comfortable.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 6일
Hi, Deanna. Thank you for your review. We apologize for the stains on the coffee table and the issues with the wifi. We will make sure to let the management know so we can fix these issues. Glad to know you found the bed comfortable. Thank you and we hope we can host you again with a better experience.

8/10 - 좋아요

shad

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice little hotel. Unfortunately the sauna was down along with the ice machine on our floor. Not a deal breaker but an inconvenience. We will stay here again.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 30일
Hi, Shad. Thank you for choosing our hotel and taking the time to share your feedback. We're glad to hear you had a pleasant stay overall, despite the sauna and ice machine inconveniences. We appreciate your understanding, and we look forward to welcoming you back on your next visit.