Dear Gregory, We are delighted to read that Trey and our team at Extended Stay America made your stay memorable. Providing exceptional service is our top priority, and we are thrilled that our staff exceeded your expectations. Thank you for taking the time to share your positive experience, and we look forward to welcoming you back soon for another wonderful stay.Sincerely,Hotel Management

Dear Tammy, Thank you for choosing our hotel and sharing your feedback. Please know we never intend to disappoint our guests in any way. We follow strict standards regarding our suites' housekeeping, maintenance, and pest control, and we sincerely apologize this was not your experience. We will review these matters with the respective teams to prevent such issues from repeating. Additionally, please note that any incidental hold will be refunded to your account within a few business days. We strive to keep our guests well-informed about our policies and have this information posted on our websites. We understand your frustration and regret failing to live up to your expectations. We are committed to enhancing our guests' experiences and hope for the opportunity to welcome you back in the near future.Sincerely,Hotel Management

Dear Alex, Thank you for taking the time to provide feedback regarding your recent stay with us. We are delighted to know that your overall experience was enjoyable. However, as a hotel, we strive to provide a perfect stay experience for our guests, and we regret that we fell short of your expectations during your visit. We sincerely apologize for any inconvenience caused and appreciate your understanding. Thank you for choosing our hotel, and we would be honored to have another opportunity to welcome you for an exceptional stay that meets your expectations.Sincerely,Hotel Management

Dear Peyton, We are thrilled to hear that you had a positive interaction with the receptionist at Extended Stay America! Providing excellent service to our guests is our priority, and we're glad to hear that you experienced kindness during your stay. Thank you for choosing us, and we look forward to welcoming you back for another pleasant experience soon!Sincerely,Hotel Management

Dear Mark, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping staff to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear John, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Brandon, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to keep the property clean. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

Dear Andrew, Thank you for staying with us and for taking the time to leave your comments. We have taken note of the specific concerns you mentioned. We understand the impact these issues had on your experience, and we apologize for the discomfort caused. Rest assured; we will thoroughly investigate these matters and take immediate action to address them. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management

Dear Tonya, Thank you for being our guest and sharing your observations. We are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, and we will share your concern with the appropriate individuals for the future modernization of our hotel. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Jasmin, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We are disappointed to hear about the concerns with the room, and we will address this immediately. Our staff's top priority is to provide a well-maintained and clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

Dear Michelle, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Please feel free to reach out to us directly at the hotel if you have any doubts regarding your charges; we would love to assist you in any way we can. We hope you will allow us a future opportunity to show you the seamless hospitality you should have received on this visit.Sincerely,Hotel Management

Dear Lauricia, Thank you for your excellent feedback about your recent stay at Extended Stay America. We're thrilled to hear that you had an enjoyable experience, and we appreciate your kind words regarding our staff members Tre, Christina, and Jessica. We pride ourselves on delivering excellent customer service, and it's gratifying to know that they made your stay even more enjoyable. We will make sure to pass on your compliments to them. Thank you for choosing our hotel, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management

Dear Ronda, Thank you for taking the time to share comments about your experience with us. What you experience is not our usual hotel standard; we consistently strive to deliver exceptional service. Therefore, we apologize for what you encountered while waiting to get your room, and we regret that you did not get to stay. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest.Sincerely,Hotel Management

Dear Coby, We always want to exceed our guest's expectations; therefore, we apologize if we overlooked a few issues in the preparation of your room. Financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. If we may be of any assistance, please don't hesitate to reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management

Dear Debbie, We are sorry we did not meet your expectations during this visit. Although we're happy you recognized the efforts of our associate Christina, we sincerely apologize for the issues which compromised your experience. Our team makes every effort to deliver the exceptional accommodations our guests deserve. Therefore, we will share your review with our team to see where we went wrong and how we can improve. We never intend to disappoint our guests in any way, and we hope you will consider trying us again next time your travels bring you our way. We are confident you will enjoy a much-improved stay.Sincerely, Hotel Management

Dear Greg, Thank you for choosing us. We are sorry that we did not meet your expectations. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay.Sincerely,Hotel Management

Dear John, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for any issues you encountered at our front desk. We know a first impression is essential, and your experience was different. Should your travels bring you back to our city, we would welcome the opportunity to have you stay with us and receive a much warmer welcome along with our outstanding hospitality. Sincerely,Hotel Management

Dear Taylor, First and foremost, we would like to offer you our apologies for the inconvenience that you encountered during your stay with us. Even though we strive to provide clean, comfortable, and well-maintained suites to our valued guests, there are times when we can't live up to the fullest. Also, to ensure the cleanliness of kitchenware on arrival, we keep them at our front desk, and our team is happy to deliver them to the guest's suite. We certainly apologize for any miscommunication regarding our dishware policy. We appreciate you bringing it to our attention and have shared your comments with our team for improvement. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Guest, Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Mika, Our gratitude for taking the time to review your stay with us. Your total satisfaction is always our top priority; therefore, we are disappointed that we could not provide you with the exceptional stay we want you to enjoy. We know how important it is to have seamless connectivity; therefore, we sincerely apologize for the difficulties you encountered with the internet. We regret we were unable to resolve the issue while you were here. We will follow up with this to ensure there are no remaining issues, and we appreciate you bringing this to our attention. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback, and we hope to see you again.Sincerely,Hotel Management

Dear Carmela, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

Dear Jeff, We regret the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Karl, Thank you for taking the time to review your experience with us. We apologize for not providing a more pleasant stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Furthermore, we assure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We appreciate your patience and hope you will accept our apologies.Sincerely,Hotel Management

Dear Selina, Thank you for choosing our hotel. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us; therefore, we apologize for the issues you experienced. Although our hotel has regular pest control service, we will contact them to address this quickly. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. We hope to make your next stay a complete success.Sincerely,Hotel Management

Dear Rich, Please accept our apologies for not meeting your expectations during your time with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any situations that may have kept you from having an outstanding stay. We will follow up on your concerns to ensure we are well-poised to serve you better in the future. Sincerely,Hotel Management

Dear Christy, Please accept our apologies for not meeting your expectations during your visit. Our goal is to provide a clean environment, excellent service, and an exceptional stay for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear LUCENDIA, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room before arrival. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Mary, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Thank you for reviewing your stay with us, Matthew. We appreciate your feedback and wish you all the best in your future travels.

Thank you for allowing us to host you. We are so sorry for the issues that you experienced with the pest sightings and will make sure that we address these concerns with our pest control provider. We do hope that your future travels are both comfortable and pleasant.

We appreciate your honest feedback and highlighting these concerning issues, Grover. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.

Thank you for taking the time to review and rate your stay with us, Triniece. We hate to see that your time with us was not the exceptional one that we intended for you due to the issues that with the cleanliness and smoke. We are always looking for ways to improve and we will use your feedback to help us do just that.