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파크모어 호텔 & 레저 클럽, 슈어 호텔 컬렉션 바이 BW 여행 후기

3.5 out of 5
파크모어 호텔 & 레저 클럽, 슈어 호텔 컬렉션 바이 BW
636 Yarm Road, Eaglescliffe, Stockton-on-Tees, England

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 307개 이용 후기 중 81개" "
평점 8 - 좋아요. 307개 이용 후기 중 122개" "
평점 6 - 괜찮아요. 307개 이용 후기 중 61개" "
평점 4 - 별로예요. 307개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 307개 이용 후기 중 13개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

Helen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hi Lovely hotel, very quiet, room service not great as tried them 3 times but received no answer on room phone but apart from that all fabulous food delicious staff lovely
2024년 4월에 5박 숙박함

8/10 - 좋아요

Sasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

ALISON

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely stay in a great size family room. Swimming pool for the kids was great. Staff all friendly and very helpful (we had a visit from the tooth fairy whilst there 😊 ) Pancakes for breakfast made the kids day! Good location with car to lots of things. Would recommend.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Norman

출장 여행
Like most UK hotels, this one is starting to show its age. The decor is dated and all says 1990's. Needs a refresh to get to 2020's standards.
2024년 3월에 1박 숙박함
답변 제공: Reservations 님, 2024년 4월 3일
Good afternoon Norman, thank you for your feedback - this will be passed onto Management.

6/10 - 괜찮아요

Graham

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Mostly OK
You know all those little things that really make a stay special (nice bottles of mineral of mineral water, a shower that stays hot, a 'Do not disturb' sign for the door, heating that works...)? Well, this hotel had none of them. Having said that, it's basically OK. It's clean and comfortable (apart from the shower) and the staff do their best. The on-site spa (pool, gym etc) is good, although the sauna is something of a cupboard. Overall, I'd say they need to provide more, or charge less.
2024년 1월에 3박 숙박함
답변 제공: Reservations 님, 2024년 1월 10일
Good afternoon Graham, thank you for taking the time to share your review - we are pleased to hear that you enjoyed making use of our spa facilities. Please be assured your feedback has been passed onto Management for future improvement. Many thanks again

8/10 - 좋아요

Alison

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
A comfortable stay
The reception staff were welcoming and offered us coffee while we waited for our room. The room was a little underwhelming at first and very warm but we had a comfortable stay as the beds were comfortable, the room was clean and quiet. We switched the radiator down and opened the window. Breakfast was lovely and very hot. The service was a bit brusk and not very flexible. Overall we enjoyed our stay.
2024년 1월에 1박 숙박함
답변 제공: Reservations 님, 2024년 1월 3일
Good afternoon Alison, thank you so much for taking the time to leave your comments - we are so pleased to hear that you enjoyed your stay! We hope to welcome you back in the future.

4/10 - 별로예요

Sam

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Room was very tired, walls covered in scrapes and smudges. Bathroom stunk very heavily of strong bleach. The ceiling in the halls have water marks from leaks. Food was extremely slow and waiting staff quite useless. Staff in general very friendly and helpful, just the hotel itself is very tired and dilapidated. I did not try the pool or gym so can't comment on them.
2023년 12월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 13일
Good morning Sam, thank you for taking the time to share your comments and please accept our apologies - please be assured your feedback will be passed onto Management for future improvement. Many thanks again

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great staff and very helpful. Lovely reception, but the rooms are tired and could do with an update.
2023년 12월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 13일
Good morning, thank you for sharing your comments - we are pleased to hear you enjoyed your stay with us! Your constructive feedback has been passed to Management. We hope to welcome you back again soon. Many thanks

8/10 - 좋아요

Larry

2023년 12월에 2박 숙박함

8/10 - 좋아요

Sandra

별로예요: 숙박 시설 상태 및 시설
Dated, grotty decor, mould in bathroom and on ceiling. Bed clean and comfortable
2023년 11월에 1박 숙박함
답변 제공: Reservations 님, 2023년 12월 6일
Good morning Sandra, thank you for taking the time to share your feedback - this will be passed onto Management for improvement. Many thanks again.

10/10 - 훌륭해요

Graham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were all friendly and very helpful. Thank you !
2023년 11월에 1박 숙박함
답변 제공: Reservations 님, 2023년 11월 29일
Thank you very much Graham for your 5 star review! We hope to be able to welcome you back in the future.

8/10 - 좋아요

andre

좋아요: 청결 상태
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

gary

2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Andrew

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Unfortunately, it is the only hotel within sensible walking distance to family so we have little choice but to stay here. We've been before and had very poor experiences, so we wouldn't stay unless we had no other choice. We arrived at 13.00 and asked if we could check in. The delightfully blunt reply was 'No'. Apparently, check in is at 14.00 We set our expectations very low (in light of previous experience) to avoid disappointment. We deliberately didn't book dinner nor breakfast as these were not good previously. Just as well really, as we'd been told the dining room was fully booked. Funnily enough, when we walked past the restaurant at 19.00 on our way out to an excellent local restaurant, the dining room was very nearly empty. Whatever. The room was ok but the bathroom was tired and in need of cosmetic repairs. Also, there was an iron shaped burn mark on the carpet. If we had any other options, we wouldn't stay here and we definitely wouldn't recommend The Parkmore Hotel. If you can, find somewhere nicer, there are plenty around further out of the town.
2023년 11월에 1박 숙박함
답변 제공: Reservations 님, 2023년 11월 29일
Good morning Andrew, thank you for taking the time to share your comments. After a busy check out that morning please accept our apologies that we weren't able to accommodate an early check in for you. Thank you for your further feedback, this will be passed onto Management for further investigation. Many thanks again.

6/10 - 괜찮아요

Stacey

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

Sandra

가족 여행
좋아요: 객실의 편안함
2023년 11월에 1박 숙박함

4/10 - 별로예요

Nirupamma

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Freezing Old Hotel Building
1. Radiator valves in the bedroom have been closed so no heating. Was freezing while it was raining outside. Complained so many times to the reception and finally was given a small heater to keep myself warm. 2. Mould around the tub 3. Wooden Flooring made noise while walking upstairs, old building needs proper maintenance!
2023년 11월에 1박 숙박함
답변 제공: Reservations 님, 2023년 11월 8일
Good afternoon, thank you for taking the time to share your feedback and please accept our apologies - our Maintenance Team are now aware and will make the necessary improvements. Many thanks again.

4/10 - 별로예요

Robert

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Richard

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Gerard

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함

8/10 - 좋아요

Helen

2023년 10월에 1박 숙박함

4/10 - 별로예요

Gerard

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad.
Room had a damp odour and tge bed was terrible. Swimming area and sauna /steamroom filthy.
2023년 10월에 2박 숙박함
답변 제공: Reservations 님, 2023년 10월 11일
Good afternoon, thank you for taking the time to share your comments and please accept our apologies. This will be investigated further by Management. Many thanks

10/10 - 훌륭해요

Laurence

2023년 9월에 1박 숙박함
답변 제공: James 님, 2023년 9월 16일
Thank you for your review

10/10 - 훌륭해요

John

2023년 8월에 1박 숙박함
답변 제공: James 님, 2023년 9월 16일
Thank you for your review

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: James 님, 2023년 9월 16일
Thank you for your review

6/10 - 괜찮아요

Stephanie

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Ok stay
Arrived Sunday around 3pm, had a Sunday dinner in the birdcage restaurant was very nice.. The room 114 not the best very worn. cream carpet quite stained walls marked and plaster chipped. We are a family of 4 with a 3 year old and 7 month old and the room just lacks things, no hair dryer or iron something you would expect in most hotels. No air conditioning and the room was very hot .. Swimming pool is lovely just a bit cold but worth a visit. Overall ok stay.
2023년 8월에 1박 숙박함
답변 제공: Reservations 님, 2023년 8월 16일
Good morning Stephanie, thank you for taking the time to share your feedback. We are pleased to hear you enjoyed your Sunday Lunch and use of the spa facilities! Hairdryers, irons and fans are all available on request from Reception should you require them. Many thanks again for your review and we hope to see you again in the future.

8/10 - 좋아요

Jane

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very nice
Room wasn’t very nice but then was moved to a suite. Bit noisy with deliveries and outside air con system/boiler system. All staff very friendly. House keeping girls all lovely! Sunday lunch was lovely! Never got to use the pool just the gym but very nice! Would definitely stay there again!
2023년 8월에 7박 숙박함
답변 제공: Reservations 님, 2023년 8월 16일
Good morning Jane, thank you for taking the time to share your feedback. We are pleased to hear our team looked after you and that your Sunday Lunch was good! We hope to welcome you back in the future. Many thanks again.

8/10 - 좋아요

Shirley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice holel
Hotel was very nice ,a great location nice walk into Yarm
2023년 7월에 1박 숙박함
답변 제공: Reservations 님, 2023년 7월 13일
Good afternoon Shirley, thank you so much for your lovely comments - we are so pleased that you enjoyed your stay! We hope to welcome you back in the future. Many thanks again.

10/10 - 훌륭해요

Simon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely rooms and staff
2023년 6월에 3박 숙박함
답변 제공: Reservations 님, 2023년 7월 5일
Thank you very much for your kind comments Stephen!

10/10 - 훌륭해요

Jon

2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

Akhil

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Called the property late evening prior to booking, and queried regarding the restaurant and the electric charging pod. When got to the hotel (after couple of hours), only to find out the both electric charger is not working and the restaurant closed earlier than said time. Bed comfort was not great either
2023년 6월에 1박 숙박함
답변 제공: Reservations 님, 2023년 6월 21일
Good afternoon Akhil, thank you for taking the time to share your comments and please accept our apologies. Your feedback has been passed onto Management for further investigation. Many thanks again.

4/10 - 별로예요

Tony

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Mandy

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This hotel could be great but is in really poor shape. Food limited eg instant coffee served at breakfast, no fresh fruit, gluten free and non dairy products not evident. Room very small. Prices high but inconsistent eg other friends paid different rates Really can’t recommend without improving significantly
2023년 6월에 2박 숙박함
답변 제공: Reservations 님, 2023년 6월 14일
Good afternoon Mandy, thank you for taking the time to share your comments. Your feedback will be passed onto Management for further investigation. Many thanks again.

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
helpful and pleasant staff
Helpful and pleasant staff and had a warm welcome Rooms clean and tidy and functional. Great shower in my room, although wall mirror was missing and light over the mirror that should have been there didn't work. Glass roof over the entrance and other conservatory rooves could do with a clean, but only a minor point. All in all a good stay and will certainly be going back
2023년 6월에 1박 숙박함
답변 제공: Reservations 님, 2023년 6월 14일
Good afternoon Paul, thank you for taking the time to share your comments - we are pleased that you enjoyed your stay! Thank you for the constructive feedback, this will be passed onto Management for improvement. Many thanks again.

6/10 - 괜찮아요

Ian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is an ok Best Western. i.e. hasn't been decorated since the 80s. Biggest problem is the ridiculously slow restaurant service with more unavailable items than available. The "chef" patently can't cook anything off menu. If something you have ordered comes with an accompaniment and they don't have it, they can't offer an alternative. Couldn't even add a baked potato when they ran out of fondant potatoes. Obviously all pre packed food. Waited 45 minutes in a mostly empty restaurant for a steak. Rooms are ok, staff are friendly but let down by the corporate offering.
2023년 5월에 3박 숙박함
답변 제공: Reception 님, 2023년 6월 6일
Good afternoon Ian, thank you for taking the time to share your comments and please accept our apologies for the issues you faced in our restaurant. This week we were phasing out our old menu and implementing our new menu so we are sorry that this affected your meal, this will be raised with our Kitchen Team and Management. We hope to be able to welcome you back in the future and many thanks again.

6/10 - 괜찮아요

Patrick

출장 여행
좋아요: 직원 및 서비스
Overall a good experience, staff were very helpful, Gym was great, although the false Fire Alarm going off at 05:50 did not help with a good nights sleep
2023년 5월에 1박 숙박함
답변 제공: Reception 님, 2023년 6월 6일
Good afternoon Patrick, thank you for taking the time to share your comments - we are really pleased that you enjoyed your stay! Please accept our apologies for the fire alarm disruption, this was dealt with by Management with the guests in question, we are sorry about that. We hope to welcome you back in the future and many thanks again!

10/10 - 훌륭해요

Johanne

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

gary

2023년 4월에 2박 숙박함

6/10 - 괜찮아요

Margaret

연인과의 여행
Limited breakfast choice and toaster badly needs replaced or given good clean. Property in need of updating.
2023년 4월에 2박 숙박함
답변 제공: Reservations 님, 2023년 4월 5일
Good morning Margaret, thank you for taking the time to share your feedback - your comments will be passed onto our Food and Beverage Team for future improvement. Many thanks again.

8/10 - 좋아요

Darren

2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Shaun

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing!!
Room was VERY cold at all times even with the radiator at maximum. Bed duvet / linen was ripped and torn at one end. No hot water in the morning when I tried to wash. Restaurant food was below average. Dust on display shelf in restaurant.
2023년 3월에 1박 숙박함
답변 제공: Reservations 님, 2023년 3월 22일
Good morning, thank you for taking the time to leave your comments and please accept our apologies for the issues you encountered, this will be investigated further with the team. Many thanks again.

6/10 - 괜찮아요

Nev

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reception staff excellent. Room I stayed in was claustrophobic, drab, eggshell/beige walls, the layout was not cohesive, the bed was a few inches off the ground like a Japanese house, which I did not like, having the window open let in a lot of noise, with neighbouring front driveways being very close by with a lack of privacy, and overall I did not like the room much at all. Breakfast was ok but when ordering 2 cooked dishes, they were brought out at the same time so one went cold and was wasted. A little thought would say bring one then the other. Food quality was acceptable. Selection of breakfast was good.
2023년 2월에 1박 숙박함
답변 제공: Reservations 님, 2023년 3월 8일
Good morning Nev, thank you for taking the time to share your comments and we are pleased our Reception Team looked after you well. Your comments will be passed onto the relevant departments. Many thanks again.

10/10 - 훌륭해요

Patrick

2023년 2월에 1박 숙박함

8/10 - 좋아요

Jim

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

William

2023년 1월에 2박 숙박함

6/10 - 괜찮아요

Darren

2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

d

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Terry

2022년 11월에 1박 숙박함