외관

베스트 웨스턴 에어파크 호텔 - 로스앤젤레스 국제공항 근처 여행 후기

2.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 358개" "
평점 8 - 좋아요. 1000개 이용 후기 중 333개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 157개" "
평점 4 - 별로예요. 1000개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 73개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

JA IL

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Good
주차가 편리 하였고 바로 앞에 식사 할수 있는 곳이 있어서 점심이나 저녁이 편리 특히 아침이 무료 제공되어 간단한 아침이 해결되어 매우 좋음.
2022년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2022년 3월 5일
친애하는 손님, 투숙해주셔서 감사하고 호텔에 감사드립니다. 그 소식을 들으니 매우 기쁘고 귀하를 게스트로 모실 수 있어 영광입니다. 우리는 다시 당신을 환영하기를 기대합니다. 문안 인사, 호텔 매니저.

8/10 - 좋아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
공항이 가까워서 좋습니다. 시설이나 분위기는 조금 오래된 느낌이지만 다음날 바로 공항가는 이점으로 보면 크게 문제는 없습니다.
2020년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2020년 2월 7일
Hello Guest, Thanks for your stay. I appreciate your feedback and telling us the positive and negative sides of your stay. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
공항과 근접하여서 출국 전 이용할 때 접근성이 가장 좋음. 체크 인 및 체크 아웃 시 직원들의 서비스도 상당히 빨랐음
2020년 1월에 1박 숙박함
답변 제공: 호텔 매니저 님, 2020년 1월 24일
친애하는 손님, 저희 호텔에 오셔서 감사합니다. 우리는 우리 호텔이 당신의 체류의 목적을 달성 한 완벽한 위치라는 것을 기쁘게 생각합니다. 다음 방문에서 곧 see기를 기대합니다. 진정으로, 호텔 매니저

8/10 - 좋아요

Jaehun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2019년 8월 14일
Hello Jaehun, Thanks for the stay at our hotel and the review with eight stars. I sincerely hope that you liked the hotel and enjoyed the stay as there are no specific remarks. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager

8/10 - 좋아요

HYUNG RIM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 좋았습니다.
2019년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2019년 10월 4일
소중한 손님 님, 최근에 방문한 동안 저희 호텔의 숙박 및 서비스가 마음에 들었습니다. 우리의 손님에게 더 나은 서비스를 제공하도록 동기를 부여하는 긍정적 인 전반적인 관찰 결과를 보게되어 기쁩니다. 곧 다시 만나기를 기대합니다 !!! 친애하는, 호텔 매니저.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족
최고라고 말할 수는 없지만 전반적으로 나쁘지 않은 호텔이었습니다
2019년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2020년 2월 13일
Hello Guest, Thanks for the feedback. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

10/10 - 훌륭해요

YEZI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
너무 편안하고 깨끗했습니다. 호텔 위치도 좋았고 서비스도 너무 좋아서 많이 만족했습니다. 다음에 또 투숙하고 싶습니다.
2019년 6월에 2박 숙박함
답변 제공: Hotel Manager 님, 2019년 6월 27일
Dear Thank you so much for taking the time to share your experience here with us. I'm glad that you had a pleasant stay and that your room was clean and comfortable. I will be sure to share your kind words with my team. We will continue to work hard to provide the best possible stay here for our guests. We look forward to seeing you again. Sincerely, Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
공항 이용에 편리한 호텔입니다
기본적인 아침식사가 제공되고 프론트 응대는 좀 딱딱하고 형식적이지만 있을 것은 다 있는 편리한 이용이 가능합니다. 공항 셔틀이 편리하지만 좀 작아서 사람이 몰리게 되면 못 타는 수가 생길 수 있으니 미리 대기하는게 좋을 것입니다.
2019년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2020년 2월 13일
Hello Guest, Thanks for your stay. I appreciate your feedback and telling us the positive and negative sides of your stay. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon, Sincerely, Hotel Manager.

10/10 - 훌륭해요

PARK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 아주 좋아요.
가격대비 좋습니다.방에 전자렌지와 커피세트가 구비되어 있고 공항까지 무료로 데려다줍니다. 제일 좋았던 건 아침식사입니다.종류가 많지는 않지만 직접 구워먹을 수 있는 와플도구가 있고 과일과 음료가 알차게 준비되어 있습니다. 호텔 사장님이 나와서 불편한 것이 없냐고 물어봐주네요. 한가지 불편한 건 공항 근처라 그런지먹을 만한 곳이 1킬로는 걸어가야 나옵니다. 그것만 빼고는 공항 근처 숙박을 한다면 이곳을 추천합니다.
2019년 3월에 1박 숙박함
답변 제공: Gloria 님, 2019년 3월 31일
베스트 웨스턴에 어 파크 호텔에서 숙박 해 주셔서 감사 합니다. 우리는 당신이 우리와 함께 머물기를 즐 겼 습니다.

2/10 - 너무 별로예요

Mira

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Its so noisy, not clean, old Its the worst hotel ever
2019년 2월에 1박 숙박함
답변 제공: Gloria 님, 2019년 2월 12일
Hello dear guest. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 - 괜찮아요

Sarah

좋아요: 청결 상태, 직원 및 서비스
The staff were excellent, friendly, professional. The bathroom and the sheets all spotless and clean. The downside is the aging nature of the building, older carpets that need a good deep clean or replacement, furniture that is old and in some places peeling. Barely Ok as an overnight pre or post flight but otherwise not a place I'd go back to. It's also an expensive ride in a cab/uber from the airport, so the money I spent on that would have been better spent on a more expensive, perhaps closer hotel. Sorry in a way because the staff were great, and so helpful and friendly, just not a good ambiance.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 20일
Dear Sarah,Thank you for your detailed feedback. We're pleased to hear that you found our staff excellent and our cleanliness standards high. Your comments regarding the aging aspects of the building are duly noted, and we'll work diligently to address these concerns. We understand the importance of ambiance and comfort for our guests and apologize for any inconvenience caused. We appreciate your honesty and hope to have the opportunity to welcome you back in the future with improvements made.Sincerely, Hotel Manager

8/10 - 좋아요

Kinnari

좋아요: 직원 및 서비스
I like Hot Pool and breakfast.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Kinnari,We're glad to hear that you enjoyed the hot pool and breakfast during your stay! Your feedback is appreciated, and we're always striving to improve. If there's anything specific you think we could do to earn that extra star next time, please let us know. We hope to welcome you back for another great stay soon!Sincerely, Hotel Manager

8/10 - 좋아요

Mark

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location and the easy access off the highway
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear Mark,We're thrilled to hear that you found our hotel's location and accessibility to be convenient! Thank you for taking the time to share your positive feedback. If there are any specific areas where we can improve and earn that extra star, please let us know. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

10/10 - 훌륭해요

Kathleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean. The staff was friendly. It was very quiet. It was perfect for an event we went to at Kia Forum. Would definitely stay here again.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Kathleen,Thank you for your wonderful review! We're thrilled to hear that you found our property clean, our staff friendly, and the atmosphere quiet during your stay. We're delighted to have been a perfect fit for your event at Kia Forum. We look forward to welcoming you back for another great experience in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Vamsi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good stay
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Vamsi,Thank you for your positive review! We're pleased to hear that you had a good stay with us. If there's anything specific that made your experience enjoyable or if there are any areas where we can further improve, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Eduardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Eduardo,Your perfect review is much appreciated! We sincerely appreciate you acknowledging our work with such generosity. We're happy to have both met and beyond your expectations because your satisfaction is our first priority. We eagerly forward having you return for yet another wonderful visit soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Miguel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nos atendieron muy bien en la recepción y en el desayuno aunque era buffet, a veces, nos servían a la mesa por mejorar un poco e tema de limpieza, no porque fuera sucio sino porque alguna veces dejaban las toalllas no tan organizadas
2024년 3월에 6박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 3일
Dear Miguel,Thank you for sharing your experience with us. We're delighted to hear that you were treated well by our reception staff and enjoyed the service at breakfast. Your feedback regarding the organization of towels is valuable, and we appreciate your suggestion for improvement. We will ensure that our team pays closer attention to towel organization to maintain a clean and organized environment for our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jameice

아이를 동반한 가족 여행
I was coming in from another town I thought I would have to wait until 3pm to clock in.I went to pay for my room @ 1:15pm in the front desk handed me my key in stated my room was ready. Happy is what I was the room was spectacular clean and I really enjoyed the jacuzzi.This will be my choice of stay whenever I come too town 👍
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Jameice,Thank you for your glowing review! We're thrilled to hear that we could accommodate your early arrival and provide you with a spectacular and clean room. It's wonderful to know that you enjoyed the jacuzzi and had such a positive experience with us. We look forward to welcoming you back as your choice of stay whenever you're in town! Sincerely, Hotel Manager

10/10 - 훌륭해요

Grace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to YouTube theater
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Grace,Thank you for your perfect rating! We're delighted that our location near the YouTube Theater was convenient for you. We strive to provide a comfortable and convenient stay for all our guests, and we're glad we met your expectations. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Wyleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place close to the airport
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 29일
Dear Wyleen,Hello! We're glad to hear you found our hotel convenient for your travels! Your positive feedback is appreciated, and we're pleased to have provided a good experience for your stay. Thank you for choosing us, and we hope to welcome you back in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

Juliana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Juliana,Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. If there are specific areas where we can improve, we'd appreciate hearing them so we can enhance our services for future guests. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Fatima

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 29일
Dear Fatima,Thank you so much for your perfect score! We are absolutely thrilled that you had a flawless experience during your stay with us. Delivering outstanding service and ensuring our guests have a memorable time is our top priority, and we're delighted that we achieved that for you. If there's anything you particularly loved about your stay or any specific highlights you'd like to share, we'd be thrilled to hear more about them. Your feedback helps us understand what we're doing right and motivates our team to keep up the excellent work. It would be an absolute pleasure to host you again in the future. Sincerely, Hotel Manager

6/10 - 괜찮아요

Jackie

Property was great location for our early morning flight out of LAX. Rate is defiantly based on convenience and proximity to LAX as room was nothing fancy.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Jackie,Thank you for your feedback. We're glad to hear that our property's location near LAX was convenient for your early morning flight. We apologize if the room did not meet your expectations in terms of fanciness. Your comments are valuable to us, and we'll use them to improve and enhance the guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Odalis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay but they charge for parking which is ridiculous.
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Odalis,Thank you for sharing your feedback with us. We're pleased to hear that you had a good stay overall. We understand your concern regarding the parking charge and apologize for any inconvenience it may have caused. Your feedback is important to us, and we'll take it into consideration as we continue to improve our services. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Lucas

2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Lucas,Thank you immensely for your perfect rating! We're delighted that you found everything to your satisfaction during your stay. Your kind rating inspire us to maintain our high standards and continue providing exceptional experiences for our guests. We eagerly await your return visit!Sincerely, Hotel Manager

8/10 - 좋아요

Dan

2024년 3월에 8박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Dan,Thank you for your rating. We appreciate your feedback and are glad to hear that your experience was generally positive. If there are any specific areas where you feel we could improve and earn a higher rating next time, please let us know. Your satisfaction is important to us, and we're committed to making your next stay even better. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Devora

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Area not desirable
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear Devora,Thank you for your feedback! We're glad to hear that despite the area not meeting your expectations, you still found your stay satisfactory. Your comfort and satisfaction are important to us, and we appreciate your understanding. Should you choose to stay with us again, we'll do our best to ensure your overall experience exceeds your expectations. Sincerely, Hotel Manager

10/10 - 훌륭해요

Jesus

2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 29일
Dear Jesus,We are grateful that you enjoyed your stay with us. Our primary goal is to deliver exceptional service to each and every visitor while also adding value for you. We can't wait to welcome you and look forward to serving you even better. Serving visitors such as yourself is a privilege for us. Sincerely, Hotel Manager

10/10 - 훌륭해요

Kyle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Kyle,Thank you for the fantastic rating! We're delighted to know that you had a great experience during your stay. Your satisfaction is our priority, and we look forward to providing you with exceptional service again in the future. If you have any further feedback or requests, please don't hesitate to reach out.Sincerely, Hotel Manager

8/10 - 좋아요

Nerni

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the airport and covenient for where I needed to be.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 2일
Dear Nerni,Thank you for your feedback! We're pleased to hear that our hotel's proximity to the airport and convenience for your needs were beneficial for your stay. Your satisfaction is important to us, and we're glad that our location met your expectations. We appreciate your review and hope to welcome you back again in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Esnelia

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible service, everything very dirty, few options to eat at breakfast, pool out of service with green slat, terrible customer service, worst hotel I've ever been to
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Esnelia,We sincerely apologize for the unacceptable experience you encountered during your stay. Your feedback is deeply concerning, and we take it very seriously. Rest assured, we are investigating these issues thoroughly and taking immediate steps to address them. We strive to provide a clean, comfortable, and enjoyable stay for all our guests, and we regret that we fell short of your expectations. We hope you'll consider giving us another chance to make it right in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Karim 님, white plains

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Easy access to highways, convinient to most pleaces and clise to airport. Parking was easy and always found a spot.
2024년 2월에 7박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Karim,Hello! We're delighted to hear that you found our location convenient and our parking facilities easy to use. Providing hassle-free access to highways and proximity to various attractions, including the airport, is a priority for us. Thank you for sharing your positive experience, and we hope to welcome you back in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Kristin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay!
2024년 2월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Kristin,Thank you for your kind feedback! We're thrilled to hear that you had a great stay with us. Providing excellent accommodations and service is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another fantastic experience soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

Kayla

가족 여행
좋아요: 직원 및 서비스
Did not feel safe at the hotel due to location.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 23일
Dear Kayla,We're deeply sorry to hear that you didn't feel safe during your stay. Your safety and comfort are our top priorities, and we take your concerns seriously. Please know that we're committed to addressing any issues regarding location to ensure a more secure environment for all our guests. If you have any specific feedback or suggestions, we'd appreciate hearing from you so we can improve. We hope you'll consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Jameson

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Smell of cigarette every time you open the door
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Jameson,Thank you for bringing this issue to our attention. We apologize for the inconvenience caused by the smell of cigarette smoke in your room. We take cleanliness and guest comfort seriously, and we'll address this matter with our housekeeping team to ensure all rooms are properly aired and maintained. Your feedback helps us improve, and we hope to welcome you back for a more pleasant stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Sarah

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty room and front desk was rude at check in
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 17일
Dear Sarah,We're genuinely sorry to hear about your experience. Cleanliness and hospitality are top priorities for us, and we apologize for falling short of your expectations. Your feedback is crucial, and we'll address these issues promptly to ensure they're rectified. We hope for another opportunity to provide you with a superior stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

DoRon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear DoRon,Thank you for your perfect rating! We're delighted to see that you had a great experience during your stay. If there's anything specific you loved or any areas where we can improve to make your next visit even better, please feel free to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Rosa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Rosa,We're thrilled to hear that you had such a positive experience with us and that we were able to exceed your expectations. Providing excellent service is our top priority, and we're grateful for your feedback, which helps us continually improve. Thank you for taking the time to share your review with us. We can't wait to welcome you back again soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

soua

2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Soua,Thank you for providing a rating. If you have any specific feedback or areas where we can improve to earn a higher rating in the future, please feel free to share. Your input is valuable to us, and we aim to enhance our services based on guest experiences. We appreciate your stay and hope to have the opportunity to exceed your expectations on a future visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

Danielle

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The area hotel was located at didn’t feel real safe. It was quiet over there though.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Danielle,We appreciate your feedback and understand your concerns about the area's safety. Your comfort is paramount, and we're pleased to hear that you found the hotel itself quiet. Rest assured, we take guest safety seriously and continually work to enhance security measures. We hope you'll consider staying with us again.Sincerely, Hotel Manager

6/10 - 괜찮아요

Christian

출장 여행
Noisy, creaky, dirty. Most of the lights don’t work.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 27일
Dear Christian,We're truly sorry for the inconveniences you encountered during your stay. This does not reflect our usual standards, and we appreciate your feedback. We're addressing the noise, creakiness, and cleanliness issues promptly. Your insights help us improve, and we hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Amy

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 27일
Dear Amy,Thank you for your feedback and for rating us 3 out of 5. We appreciate your honesty and value your input. We strive to provide the best service possible, and we apologize if we fell short of your expectations. If there's anything specific that we can improve upon, please let us know. We value your business and hope to have the opportunity to serve you better in the future. Thank you for choosing our establishment.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Jeremy 님, Las Vegas

2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Jeremy,We're sorry to hear that your experience at our hotel was not up to your expectations and that you rated us 1 out of 5. We value your feedback and would like to understand the specific issues you encountered so that we can address them promptly. We strive to provide excellent service and accommodations, and we apologize for any shortcomings. We hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

8/10 - 좋아요

KYLE

2023년 11월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 21일
Dear KYLE,Thank you for your rating! We appreciate your feedback and are delighted to know you had a positive experience. If there's anything specific you feel we can improve on to earn that extra star, please let us know. We value your input and hope to welcome you back for an even better stay.Sincerely, Hotel Manager

4/10 - 별로예요

Yalanda

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Dear Yalanda,We're sorry to hear that your experience fell short of expectations, and we appreciate your feedback. If there are specific areas or issues you'd like us to address, please let us know. Your satisfaction is important to us, and we're committed to making improvements based on your comments. Thank you for sharing your concerns, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Reni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 19일
Dear Reni,Thank you for your rating! We appreciate your feedback and hope you had an overall positive experience during your stay. If there are specific areas where we can improve and earn a perfect score next time, please let us know. We look forward to hosting you again for an even better stay.Sincerely, Hotel Manager

8/10 - 좋아요

Leticia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Dear Leticia,We appreciate your choice to stay with us. We trust your experience was enjoyable, reflected in your four-star review. Should there be any way we can enhance your next visit, please inform us. Our commitment to outstanding service aims to ensure guest satisfaction, and we look forward to continually meeting your expectations. Thank you!Sincerely, Hotel Manager

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear Joe,Thank you for taking the time to leave such a fantastic review! We are thrilled to hear that you had a perfect 10 out of 10 experience during your stay with us. Your kind rating are greatly appreciated, and we hope to have the pleasure of welcoming you back in the near future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Jerry

2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear Jerry,Thank you for providing a rating of 3 out of 5. We appreciate your feedback and would love to hear more about your stay. If there are specific areas where we can improve, please feel free to share your thoughts. Your input is valuable to us, and we hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

lou

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I couldn’t stay there. It was so bad.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Lou,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager