로비

햄프턴 인 나누엣 여행 후기

2.5 out of 5
햄프턴 인 나누엣
260 W Route 59, Nanuet, NY

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 374개" "
평점 8 - 좋아요. 1000개 이용 후기 중 273개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 144개" "
평점 4 - 별로예요. 1000개 이용 후기 중 97개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 112개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Sundo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함

10/10 - 훌륭해요

Sydney

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 23일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient for restaurants and bars
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 19일
Thank you for the 5 out of 5 rating, Christopher! It was our pleasure to host you at Hampton Inn Nanuet, and we are happy to hear that our proximity to restaurants and bars was convenient for you. Our great location is one of our hotel's distinctive features, and we are delighted to know it was a highlight of your visit, too. We hope your stay was comfortable and you had easy access to everything you needed. We look forward to being your preferred choice in Nanuet when your travels bring you back to the area. Thank you for staying with us on this journey. We are grateful for the opportunity to serve you.Best,Sean, GM

10/10 - 훌륭해요

Quadasia

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a last minute stay the front desk clerk was amazing and the morning breakfast was awesome
2024년 4월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 16일
Dear Quadasia, Thank you for choosing Hampton Inn Nanuet for your last-minute stay and sharing your 5-star experience with us and the community! We sincerely appreciate your business and your valuable feedback. Our dedicated team takes great pride in providing top-notch service to our guests, and it's wonderful to know that our front desk team member made such an impression on you. Your kind words for our staff mean a lot to us, and we will make sure to pass on your compliment to the desk personnel who assisted you in this case. As we strive to ensure your satisfaction with all elements of your stay, it's a pleasure to read that our culinary offerings hit the spot. Your complete satisfaction is our greatest accomplishment, and we can't wait to have you back as a guest and delight you again with our exceptional products/services. Thank you for staying with us on this journey. Safe travels!Best,Sean, GM

10/10 - 훌륭해요

Jenny

2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Jenny, thank you for your wonderful review. We are so glad that you enjoyed your stay with us here at Hampton Inn Nanuet. We sincerely hope that you will come back to stay with us soon again next time you are in the area. Safe travels!Best,Sean, GM

6/10 - 괜찮아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
no exhaust fan in bathroom=a sauna. front desk botched our wake-up call. instead of 6:30 he set it for 7:30.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 9일
Hello David, Thank you for your review. We strive to deliver a great guest experience, but it's clear that we fell short in this instance. We apologize for the disappointment with the lack of an exhaust fan in the bathroom and deeply regret the discomfort you experienced. Guest comfort is of utmost importance to us, and we take your feedback seriously. Please know we have noted your concern and will use this insight to facilitate superior guest experiences moving forward. At our hotel, we hold ourselves to high service standards and pride ourselves on our attentive and responsive staff; it's unfortunate to learn about your experience with the wake-up call, and we are genuinely sorry for the honest mistake that may have caused you some inconvenience. We thank you for bringing this matter to our attention and assure you that we will address this with our front desk team and take steps to ensure that similar incidents do not occur again. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope you'll give us another chance to serve you better and provide a more comfortable and seamless experience that resonates with our commitment to guest satisfaction and superior service. Thank you for staying with us on this journey. Safe travels!Best,Sean, GM

10/10 - 훌륭해요

Stanley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Noise traffic
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 9일
Thank you for choosing Hampton Inn Nanuet for your accommodation on this trip and awarding us a 5/5 rating, Stanley! We appreciate your generosity with the rating and your choice to stay with us on this journey. We hope your stay was pleasant and you had easy access to everything you needed. We regret the noise issue you experienced during your stay. We understand the importance of providing a peaceful and relaxing atmosphere and apologize for any inconvenience caused. While there is not much we can do regarding outside noise, we can consider placing you on a quieter side of the hotel building to make your future stays with us as comfortable as possible. Please make that request when booking your next reservation; we will try our best to accommodate it. We trust that the positives of your visit outweighed any downsides, and we look forward to welcoming you again and hope to delight you with an even better stay during your next trip to the area. Safe travels!Best,Sean, GM

10/10 - 훌륭해요

Linda

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean safe property, friendly and professional staff.
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 2일
Dear Linda, Many thanks for sharing your 5-star experience at Hampton Inn Nanuet with us and the community! It is very rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We put a lot of effort into ensuring that the safety measures in our hotel are robust, and we are pleased to hear that you found our property safe. Thank you for your kind words for our staff and your endorsement of our hotel's high cleanliness standards. Your satisfaction is our greatest accomplishment, and we hope to remain your accommodation of choice here for future visits. Have a safe trip, and see you again soon!Best,Sean, GM

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My stay was very good
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 26일
Dear Edward, Thanks a lot for your positive review of our hotel. It was our pleasure to host you at Hampton Inn Nanuet, and we are happy to hear that you had a very good stay with us. Providing our guests with an enjoyable experience is of the utmost importance to us, and we are so pleased that we hit the mark for you. We eagerly await your next visit and the chance to delight you again. Thank you for choosing us. Safe travels!Best,Sean, GM

10/10 - 훌륭해요

rafaelina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
😃
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Leah 님, APO

2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 2일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Alain

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Réservation faite pour 5 personnes avec Expedia mais la réception de l'hotel nous avise que rien n'est offert pour 5 !!! Il nous informe que nous avons fait une erreur de faire affaire avec Expedia au lieu d'avec eux !!! Ils nous recommande de contacter bêtement Expedia!!! Nous devons donc coucher 3 adultes sur 5 dans un lit double !!! OUF!!! De plus les équipements sportifs ne fonctionnent pas ( vélo , tapis roulant , elliptique ... ) Que faire???
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 5일
Hi Alain, It's unfortunate to hear about the challenges you faced during your recent stay. We strive to ensure your comfort and satisfaction throughout your stay, and we are sorry we fell short in this case. Please note we have rooms classified as "2 Queen Beds" that can sleep five people. We understand this meant you had to sleep three adults in a double bed, and we apologize for any inconvenience caused. For future reference, please select the no. of rooms and guests on the hotel's website and click on the desired room type to view room details, along with comfort and convenience amenities offered. Unfortunately, we are not allowed to alter third-party reservations and can only make changes for reservations made directly with the hotel. We do regret the issue you describe with the fitness equipment. Our team generally does a great job when it comes to maintaining our hotel and its amenities, so it is strange that this happened. We thank you for bringing this matter to our attention, and we have alerted the concerned team to your comments so they can take immediate action to address the issue you have highlighted. Thank you for considering our accommodation for your stay in Nanuet and taking the time to post your review. We appreciate both and sincerely hope you'll give us another chance to serve you better in the future. Safe travels!Best,Sean, GM

8/10 - 좋아요

Pablo

2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 20일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Cynthia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big windows !
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 27일
Thank you for the 5 out of 5 rating, Cynthia! It's great to be at the receiving end of a perfect score, and we are delighted to hear that our hotel's big windows contributed positively to your stay. We hope it made your stay with us a little more comfortable. We appreciate you choosing Hampton Inn Nanuet for your lodging needs on this trip and look forward to being your preferred choice here for future visits. Enjoy your travels, and see you again soon!Best,Sean, GM

4/10 - 별로예요

Mbanefo

2024년 2월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 20일
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

everall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 21일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Jeff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were really helpful as we had a long day on the road and just got really lucky that we found this hotel. The beds were extremely comfy and breakfast was delicious
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 21일
Thank you for choosing to stay at Hampton Inn Nanuet, Jeff. It's heartening to learn that you feel lucky that you found our hotel after a long day on the road, and we appreciate that you have acknowledged our staff for their helpful service. We are also pleased to know that you enjoyed the comfortable beds and our delicious breakfast offering, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another 5-star experience with you at our Nanuet hotel. Safe travels!Best,Sean, GM

10/10 - 훌륭해요

Gilmer

2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 20일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Xiomara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the cleanliness and it was very quiet
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 13일
Dear Xiomara, Thank you for sharing your thoughts regarding your recent stay at Hampton Inn Nanuet. We appreciate your feedback and are happy to hear you had a 5-star experience at our hotel. We value your endorsement of our hotel's aspects of tranquility and cleanliness, and we hope your stay was comfortable and you had a good night's sleep at our property. It was a pleasure to host you, and we look forward to welcoming you back soon. Safe travels!Best,Sean, GM

10/10 - 훌륭해요

toba

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We are enjoying our stay
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 31일
Dear Toba, We appreciate you making Hampton Inn Nanuet your hotel of choice on this trip and are pleased to read that you are enjoying your time with us - this is exactly the kind of feedback we want to hear from our guests! Your satisfaction is our top priority, and we'll continue striving to delight you with our facilities and services each time you choose us. Keep exploring, and happy staying!!Best,Sean, GM

8/10 - 좋아요

Linda

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 25일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Marissa

I liked the location
2024년 1월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 23일
Thank you for the positive rating, Marissa. We appreciate you choosing Hampton Inn Nanuet for your rooming needs on this journey and are pleased to learn you liked our hotel's location. Our convenient location is truly a point of pride for us, and we are so glad it was a highlight of your visit, too. We also hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to deliver a 5-star experience on your next stay. Safe travels!Best,Sean, GM

6/10 - 괜찮아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
I felt a little angry and I didn't like that they
Everything else was decent but when I made my reservation the system allowed me 5 people in the room it only had two beds which I felt bad for my children and my wife and I also for sleeping uncomfortable but at that time we had to stay anyway In other hotels, when they allow 5 in a room, they provide you with a third bed or sofa bed and that way we would be much more comfortable. My suggestion would be to only accept 4 people per room or add an additional bed.
2024년 1월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 22일
Dear Kevin, Thank you for taking the time to share your recent experience at our hotel. We appreciate your feedback and regret the comfort issues that marred a part of your stay with us. At our hotel, we are constantly striving to improve our product/service and exceed our guests' expectations, so your feedback is invaluable to us, as it allows us the opportunity to enhance future guest satisfaction. Please rest assured that we have noted your suggestion for improvement and will use it to facilitate better guest experiences. In the future, we recommend that you call or email us in advance if you need a room for five people. This will allow us to plan ahead and make the necessary arrangements to ensure your stay is as comfortable as possible. We also want you to know that our front desk is always available to resolve your concerns right away, so kindly do not hesitate to reach out if there is ever something that needs to be addressed. We look forward to serving you again and hope to host you more successfully in the future. Thank you for choosing Hampton Inn Nanuet for your lodging needs on this trip. We wish you nothing but pleasant travels ahead.Best,Sean, GM

2/10 - 너무 별로예요

Catherine

가족 여행
Don’t stay here
The bed and pillows were so soft and lumpy. Bathroom had hair in shower, Pool was freezing , towels were child size. Breakfast was gross
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 16일
Hi Catherine, It's unfortunate to hear that you had so many issues during your stay and that your recent visit did not meet your expectations. Our primary goal is always to exceed expectations of comfort, convenience, and quality amenities. For that reason, we certainly take this very seriously and have noted all your comments for the betterment of the guest experience. It's regrettable to read that our cleanliness and housekeeping failed to exceed your expectations. We hold ourselves to a much higher caliber of service, so we'll be sure to discuss your concern with our housekeeping team and see to it that our standards of cleanliness are maintained at all times. We apologize that the pool temperature was not comfortable for you. We do our best to maintain an enjoyable temperature for all guests, but we appreciate your feedback, as it allows us the opportunity to improve future guest satisfaction. Thank you for considering our accommodation for your stay in Nanuet and taking the time to post your review. We are sorry that we fell short in this instance, but we hope you'll give us a chance to redeem ourselves with you and delight you with the top-notch stay we are known to provide our guests. Safe travels!Best,John, GM

10/10 - 훌륭해요

MAN FAI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to highway
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 22일
Dear guest, Thank you for taking the time to review your recent stay at Hampton Inn Nanuet. We appreciate your feedback and are pleased to learn you had a 5-star experience at our hotel. Our strategic location is a point of pride for us, and we are happy to hear that our prime location was a highlight of your visit, too. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we eagerly anticipate your return for another pleasant and positive experience. Thank you for choosing to stay with us on this journey. We wish you safe and happy travels!Best,Sean, GM

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Dear Steven, Thank you for choosing to stay at Hampton Inn Nanuet and leaving us a 5-star review. We truly appreciate your business and your feedback. We hope everything was in order and you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip & Happy New Year! Best,John, GM

10/10 - 훌륭해요

Tahia 님, Buffalo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Love it❤️
답변 제공: Customer Care Team 님, 2024년 1월 10일
Thank you so much for the 5-star review, Tahia! We are thrilled to hear that you loved your time at Hampton Inn Nanuet - this is exactly the feedback we strive to receive from our valued guests. Keep it coming!Best,John, GM

10/10 - 훌륭해요

Roger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thanks for a good night.
Check-in staff was very friendly and efficient; room was clean and comfortable; breakfast was good/diverse and very helpful for our travel plans; very convenient location for restaurants and big mall--we were very pleased with our one-night stay in Nanuet.
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 10일
Thank you so much for the wonderful review, Roger! We are overjoyed to read about your 5-star experience at Hampton Inn Nanuet. At our hotel, we always strive to exceed our guests' expectations of cleanliness, comfort, convenience, and quality, and we are so glad that we hit the mark for you with our room and location. We are also pleased to hear that you enjoyed our breakfast selection, and we appreciate that you have acknowledged our check-in staff for providing you with friendly and efficient service. It was a pleasure to host you, and we can't wait to have you back soon for another pleasant and memorable experience. Safe travels!Best,John, GM

10/10 - 훌륭해요

Elise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 4일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Frédérick

2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 22일
Thank you for the 5 out of 5 rating, Frédérick - it's greatly appreciated! Your complete satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Our team at Hampton Inn Nanuet is committed to making every possible effort to provide you with an exceptional experience each time you choose us. Thank you for staying with us on this journey. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Best,Sean, GM

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The door was not secure at all. Any One could walk in our room
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 4일
Dear guest, We are very sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. Our guests' safety and security are high priorities for us, so we certainly take this very seriously and have alerted our maintenance team to your comments so they can investigate your concern about the door. We do wish you had made our staff aware of this issue, as they would have gladly taken care of it and switched your room to make your stay as comfortable as possible. Nonetheless, we value your feedback and hope you'll consider us again, assuring you of a more pleasant and positive experience on a future visit. Safe travels!Best,John, GM

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful Hotel
This trip was to celebrate a dear family friend's 90th birthday. I was travelling with my 90 year old Dad and your staff were so accommodating and so willing to help me (Dad has dementia). Thank you for the wonderful service I received!
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 4일
Wow, Debra, what a lovely review! Reviews like yours are what keep us going the extra mile to deliver our best and provide 100% value and quality services at all times. Thank you for choosing Hampton Inn Nanuet for your accommodation on this trip and for taking the time to acknowledge the wonderful service you received from our staff. Your stellar review made our day, and we'll make sure to share your positive comments with our hardworking team, who work diligently to uphold our hotel's high service standards. It was our pleasure to have you and your dad as our valued guests, and we can't wait to welcome you and your loved ones back soon for another memorable experience. Enjoy your travels & Happy New Year Best,John, GM

8/10 - 좋아요

Linda

2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 2일
Dear Linda, Thank you for choosing Hampton Inn Nanuet for your stay on this trip. We are pleased to hear that you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our product/service. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Enjoy your travels & Happy New Year! Best,John, GM

4/10 - 별로예요

Agata

2023년 12월에 4박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 30일
Dear Agata, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. Your satisfaction is our top priority, and your insights are crucial to our goal of providing you with an exceptional experience on a future visit. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this trip and taking the time to review us. We appreciate both.Best,John, GM

10/10 - 훌륭해요

LAURA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 30일
Dear Laura, Thank you for choosing to stay at Hampton Inn Nanuet and leaving us a 5-star review. We truly appreciate your business and your feedback. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to welcoming you back soon for another pleasant and positive experience. Safe travels & happy holidays!Best,John, GM

10/10 - 훌륭해요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 30일
Dear Stuart, Thank you for choosing Hampton Inn Nanuet for your stay and leaving us a 5 out of 5 rating. Your feedback is greatly appreciated. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another pleasant and positive experience with you upon your return. Enjoy your travels & happy holidays!Best,John, GM

10/10 - 훌륭해요

Obencian 님, Dedham

2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 19일
Dear Obencian, thank you for leaving us a 5 out of 5 rating! We appreciate you choosing us and taking the time to review your stay with us. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another memorable experience with you at Hampton Inn Nanuet. Safe travels!Best,John, GM

10/10 - 훌륭해요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 16일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

2/10 - 너무 별로예요

Paula

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 19일
Hi Paula, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with our product or service, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Safe travels!Best,John, GM

10/10 - 훌륭해요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 16일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - 훌륭해요

john

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 16일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 - 좋아요

Quilvio

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 13일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
The worst breakfast I have seen in months and I stay at a lot of hotels. Not even Regular Tea - just lemon and Earl Grey. and disgusting looking eggs and sausage. The room was fine but many noisy families with obnoxious kids running in the hallways.
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 14일
Dear guest, We are very sorry to hear that although the room met your expectations, you did not experience the usual level of satisfaction that other guests have with their stays with us. At Hampton Inn Nanuet, we offer a complimentary hot breakfast for our guests to have a good start to their day, so it's regrettable to learn that we fell short in this instance. Please rest assured that we have noted your concern and will work on improving our breakfast offering. We sincerely apologize that you were disturbed by other guests. We are a family-friendly hotel and do have guests staying with kids. We understand that this could mean noisy children at times, and we wish you had made us aware of this issue during your stay, as we would have been happy to request the concerned guests (parents) to take control of the situation or move you to another room to make your stay as comfortable as possible. We assure you that we are committed to providing a pleasant and comfortable environment to our valued guests, and our dedicated team will continue to do their best to inform our guests to observe silence, especially during quiet hours, to ensure a comfortable stay for everybody who stays at our hotel. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope you'll give us another chance to serve you better, as we are keen to share a more positive experience with you in the future. Until then, safe travels, and thanks again for your business and feedback!Best,John, GM

10/10 - 훌륭해요

RENATO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 7일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access to NYS Truway.
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Dear Robert, Thank you for choosing to stay at Hampton Inn Nanuet and leaving us a 5 out of 5 rating - it's truly appreciated! We are glad to hear that our hotel's location offered you easy access to the NYS Thruway, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area. Until then, safe travels!Best,John, GM

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Assistant Manager Claudia very professional and helpful
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 29일
Dear Linda, Thank you for choosing to stay at Hampton Inn Nanuet and leaving us a 5-star review. We appreciate you personally recognizing our Assistant Manager, Claudia, for her professional and helpful service, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels, and thanks again for your kind words!Best,John, GM

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
muy buena atencion
2023년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 29일
Dear Jose, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn Nanuet, and we are delighted to hear that you appreciated the attentive service provided to you - thank you so much for taking the time to acknowledge our service! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Do travel safely, and thanks again for choosing us!Best,John, GM

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay. Mediocre breakfast
2023년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 21일
Dear Timothy, Thank you for the 5-star review. We are pleased to hear that you had a pleasant stay at Hampton Inn Nanuet. We hope your stay was relaxing and you had a good night's sleep at our property. Your comment about breakfast is duly noted, and we are sorry that it fell short of your expectations. We appreciate you sharing your feedback with us, and rest assured that we will work on improving our breakfast offering. We trust that the positives of your visit outweighed any downsides, and we look forward to welcoming you back when you return to Nanuet. Safe travels!Best,John, GM

10/10 - 훌륭해요

Patricia 님, Havre De Grace

좋아요: 숙박 시설 상태 및 시설
Very quiet, safe, and convenient plus the complimentary breakfast was perfect.
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 16일
Dear Patricia, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn Nanuet, and we are delighted with your rating and comments - thank you very much. We are glad that you found our accommodation quiet, safe, and convenient, and it feels great to know that our complimentary breakfast was perfect for you. We also hope everything was in order and you had easy access to your essentials. Thank you for choosing us and for taking the time to leave our business a 5-star rating. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best,John, GM