First the stay was nice on pictures, but the room itself lated a few days before the roaches started showing. The house keeping NEVER came and you had to go to front office to get tissue paper, and they act as if it was an inconvenience to provide customer service. The walls are paper thin, you constantly hear people door slam shut, people dropping and moving things around. Then I had a maintenance man come banging on my door, and luckily I had the top lock locked, and when I asked who was it, he starts cursing at me. And let me not forget the rudest front desk person EVER, DESMOND!!!! my wife was ordered on bed rest due to her pregnancy risk, and she sent our 10 year old who was on speaker with her at all times to get tissue paper, and the guy ask her where's her parents ..so my wife calls down to inform her of her health issue and he immediately curses her out and hangs up the phone. he was extremely unprofessional and rude for no reason at all. And we were was on the second floor non smoking, and the people next door was smoking in the bathroom which was leaking into ours, and the front desk ignored all complaints of my asthmatic daughter being present when it occurred. The outside at night had drug dealers and drunks, the front desk guy was a party of the people of outside. But the only thing positive is when Desmond was off and Catherine was working because we got superb customer service. I wouldn't recommend this hotel to anyone, the guy is extremely rude and nasty.