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힐튼 가든 인 파나마 시티 여행 후기

3 out of 5
힐튼 가든 인 파나마 시티
1101 N Highway 231, Panama City, FL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 418개 이용 후기 중 207개" "
평점 8 - 좋아요. 418개 이용 후기 중 137개" "
평점 6 - 괜찮아요. 418개 이용 후기 중 45개" "
평점 4 - 별로예요. 418개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 418개 이용 후기 중 9개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Mrs.Shonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: bb 님, 2024년 4월 4일
Thank you for rating your stay. We look forward to welcoming you back in the future!

8/10 - 좋아요

Cyril

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good stay no real issues
2023년 12월에 1박 숙박함
답변 제공: bb 님, 2024년 3월 4일
Thank you for sharing you recent experience at our hotel. We look forward to welcoming you back in the future!

8/10 - 좋아요

Ryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was fine..updated bathroom. A bit noisy at times..doors close very loudly.
2023년 12월에 2박 숙박함
답변 제공: bb 님, 2023년 12월 22일
Thank you for your review Ryan. We hope you will consider staying with us again in the future.

6/10 - 괜찮아요

William

가족 여행
좋아요: 숙박 시설 상태 및 시설
Shampoo and body wash dispensers were empty and were not refilled after reporting to front desk at 8:00 am the following morning. My son’s room had clogged sink that required 24 hr to correct. They donot have complimentary breakfast
2023년 11월에 2박 숙박함
답변 제공: bb 님, 2023년 12월 13일
Hi William - We are sorry we were unable to address your needs in a timely manner. We hope that you will consider staying with us again in the future.

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to stay
2023년 8월에 3박 숙박함
답변 제공: bb 님, 2023년 10월 16일
Thank you so much for the kind review, Barbara! We look forward to welcoming you back to our hotel in the future!

6/10 - 괜찮아요

Daphne

Clean rooms & bathroom Quiet hotel. Basic breakfast should have been included for the price.
2023년 9월에 2박 숙박함
답변 제공: bb 님, 2023년 9월 19일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package.

10/10 - 훌륭해요

Teresa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conviently located, clean and quiet.
2023년 9월에 1박 숙박함
답변 제공: bb 님, 2023년 9월 5일
Thank you for sharing your experience. We look forward to welcoming you back to our hotel in the future!

10/10 - 훌륭해요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: bb 님, 2023년 8월 17일
Thank you for sharing your experience! We look forward to welcoming you back to our hotel in the future!

6/10 - 괜찮아요

Cody

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
A/C went out I’m my room at about 1 am. Staff was great.
2023년 7월에 2박 숙박함
답변 제공: bb 님, 2023년 7월 24일
We are sorry to hear that your A/C had issues during your stay. We will address this with our maintenance team. We hope to serve you again in the future.

10/10 - 훌륭해요

Scott

2023년 7월에 1박 숙박함
답변 제공: bb 님, 2023년 8월 1일
Thank you for reviewing your recent stay. We look forward to welcoming you back to our hotel in the future!

6/10 - 괜찮아요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: bb 님, 2023년 7월 10일
Thank you for sharing your experience regarding your recent stay. If there is anything we can do for your at this time, please do not hesitate to reach our to the hotel directly.

10/10 - 훌륭해요

Earnest

2023년 5월에 1박 숙박함
답변 제공: bnb 님, 2023년 6월 19일
Thank you for your review. We look forward to welcoming you back to our hotel in the future!

2/10 - 너무 별로예요

Nathaniel

2023년 5월에 1박 숙박함
답변 제공: bb 님, 2023년 6월 15일
We are sorry to see you did not enjoy your stay with us. Please reach out to the hotel directly if there is anything we can do for you at this time.

10/10 - 훌륭해요

Thorsten

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Zwischenstop
Zwischenstop auf dem Weg nach New Orleans
2023년 4월에 1박 숙박함
답변 제공: brandi 님, 2023년 4월 28일
Thank you for visiting our hotel. We hope to see you again in the future.

10/10 - 훌륭해요

Tanya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Felt like home
2023년 4월에 1박 숙박함
답변 제공: Mel - front desk 님, 2023년 4월 9일
Hi Tanya! Thank you so much for your positive review, so happy to hear our hotel felt like home! please come and see us again soon!

8/10 - 좋아요

Rolf

2023년 4월에 1박 숙박함
답변 제공: Brandi 님, 2023년 4월 28일
Thank you for taking the time to review our hotel. We look forward to welcoming you back to the hotel in the future.

10/10 - 훌륭해요

Jesus

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함
답변 제공: brandi 님, 2023년 3월 22일
Thank you for taking the time to share your experience. We look forward to welcoming you back to our hotel in the future!

10/10 - 훌륭해요

Tonya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kimberly (at front desk) was amazing and helped us with anything we needed. We were there for our son’s graduation from Navy Diving School and had lots of questions. Will stay again
2023년 3월에 5박 숙박함
답변 제공: Mel 님, 2023년 3월 13일
Hi Tonya! Thanks for the good review, and we look forward to seeing you again soon!

10/10 - 훌륭해요

Glenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was amazing. Staff are courteous and friendly. Ashley is the best
2023년 2월에 1박 숙박함
답변 제공: Andrea 님, 2023년 3월 1일
Thank you for your feedback! We're happy to hear you enjoyed your stay with us!

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was updated and very nice! Comfy beds, good size rooms and very accommodating staff.
답변 제공: Brandi 님, 2023년 1월 10일
Thank you so much for the kind comments. We look forward to welcoming you back to our hotel in the future!

4/10 - 별로예요

karen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
There was construction going on inside hotel and it was noisey. Also long periods of no water available. Was there for a hospital procefure and it was not conducive to resting afterwards. Checked out earlier than planned.
답변 제공: Andrea 님, 2023년 1월 7일
Thank you for your feedback. We're sorry to hear you experienced issues during our renovations. I'll be sure to forward your comments on to our team!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
Hotel renovation on the side our room was located. A horrible smell in the evening that made its way into our room.
2022년 12월에 1박 숙박함
답변 제공: Andrea 님, 2023년 1월 7일
Thank you for your feedback. We're sorry to hear you experienced issues during our renovations. I'll be sure to forward your comments on to our team!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mixed Emotions
Stay was peaceful. Breakfast was not free. My son and his wife came over to bring our grandkids for us and when he and his wife left our room and went into the lobby they decided to go to the bathroom before they got on the road. While my son was waiting on his wife the security guard started stereotyping my son and threatened to call the cops on him because he’s black and did nothing wrong his wife Who’s white came out the bathroom and asked the security guard why is he doing that to her husband and it’s not called for he was just waiting on her. They eventually walked out the lobby and went to their car and called us to let us know what had transpired downstairs we were not happy about this at all.
2022년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 1월 3일
We are sorry to hear your stay was less than excellent. Please contact us directly for more information regarding the incident with your son.

10/10 - 훌륭해요

alicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient location in town. Close too shopping and dining. Safe area. Clean and quiet hotel. Friendly staff. Would stay again.
2022년 12월에 2박 숙박함
답변 제공: Andrea 님, 2022년 12월 18일
Thank you for your feedback! We're happy you enjoyed your stay with us!

8/10 - 좋아요

ORLANDO 님, Oviedo

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice lobby area and a friendly staff
2022년 7월에 1박 숙박함
답변 제공: Brandi 님, 2022년 7월 26일
Thank you for sharing your experience about your recent stay! We look forward to welcoming you back to the hotel in the future!

8/10 - 좋아요

Vendal

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I actually enjoy my stay. And it was close by to everything
2022년 7월에 1박 숙박함
답변 제공: Brandi 님, 2022년 7월 26일
Thank you for sharing your experience about your recent stay! We look forward to welcoming you back to the hotel in the future!

6/10 - 괜찮아요

Etelvina

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was great the staff is very careless and rude the rooms were not ready at the time of arrival we had to wait 30 mins and the check out receptionist was very rude .
2022년 7월에 4박 숙박함
답변 제공: Brandi 님, 2022년 7월 15일
Thank you for your review. Just like many other industries, our team is working very hard to recruit and hire team members and our housekeeping team works very hard to ensure each and every room is perfect and clean for every guest. We are sorry you were unable to get checked into your room right away. If there is anything we can do for you at this time, please reach out to the property directly.

10/10 - 훌륭해요

Chris

2022년 7월에 1박 숙박함
답변 제공: Brandi 님, 2022년 7월 15일
Thank you for your review, Chris. We look forward to welcoming you back to our hotel in the future!

10/10 - 훌륭해요

Bryana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
People at the front desk was very friendly and made us feel welcome .
2022년 7월에 2박 숙박함
답변 제공: Brandi 님, 2022년 7월 6일
Thank you so much for your wonderful review! We look forward to welcoming you and your family back to our hotel in the future!

10/10 - 훌륭해요

Noor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great as expected! The breakfast was awesome made to order and a great value. All of the staff was great and friendly! I will try my best in the future to book with them again!
2022년 6월에 1박 숙박함
답변 제공: Andrea 님, 2022년 6월 22일
Thank you for your feedback! I'm happy to hear you enjoyed your stay with us!

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Andrea 님, 2022년 6월 13일
Thank you for your feedback! We're glad you enjoyed your stay!

10/10 - 훌륭해요

Laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel was excellent. Staff was great and friendly. The hotel was very clean. Beds were comfy.
2022년 5월에 3박 숙박함
답변 제공: Andrea 님, 2022년 6월 13일
Thank you for your feedback! We're glad you enjoyed your stay!

10/10 - 훌륭해요

Dan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay here, the hotel is close to good food, shopping, etc. I will definitely stay here again!
2022년 5월에 3박 숙박함
답변 제공: Andrea 님, 2022년 6월 13일
Thank you for your feedback! We're glad you enjoyed your stay!

10/10 - 훌륭해요

Elena

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2022년 4월에 2박 숙박함
답변 제공: Andrea 님, 2022년 4월 30일
Thank you for your feedback! We're glad you enjoyed your stay with us!

10/10 - 훌륭해요

Wayne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 4박 숙박함
답변 제공: Andrea 님, 2022년 4월 29일
Thank you for your feedback! We're happy to hear you enjoyed staying with us!

8/10 - 좋아요

Peggy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dimly lit room and no bathroom fan/vent are my only complaints.
2022년 3월에 1박 숙박함
답변 제공: Andrea 님, 2022년 3월 12일
Thank you for your feedback, I'll be sure to forward your comments on to our team!

8/10 - 좋아요

Sujitha

가족 여행
2022년 2월에 3박 숙박함
답변 제공: Andrea 님, 2022년 2월 24일
Beautiful pictures! It looks like you enjoyed your vacation in Panama!

10/10 - 훌륭해요

Gloria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay
2022년 2월에 1박 숙박함
답변 제공: Matt, Guest Services 님, 2022년 2월 15일
Thank you so much for generous review! We certainly hope you enjoyed your stay and look forward to having you as our guest in the future. Best regards.

10/10 - 훌륭해요

Janine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien
2022년 2월에 1박 숙박함
답변 제공: Matt, Agente de servicios al huésped 님, 2022년 2월 16일
¡Gracias por su generosa evaluación! Sin duda, esperamos que haya disfrutado de su estadía y esperamos que sea nuestro invitado en el futuro. Atentamente.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Andrea 님, 2022년 2월 5일
Thank you for your feedback! We're glad you enjoyed your stay with us!

10/10 - 훌륭해요

Alisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Getaway
2022년 1월에 1박 숙박함
답변 제공: Matt 님, 2022년 1월 31일
Thank you so much for your generous review! We certainly hope you enjoyed your stay and look forward to you being our guest in the future. Best regards.

10/10 - 훌륭해요

Carman

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and staff was nice
2022년 1월에 4박 숙박함
답변 제공: General Manager 님, 2022년 1월 27일
Thank you for staying with us and taking the time to provide a lovely review! We will share your feedback with our hardworking team members!

2/10 - 너무 별로예요

Andrea

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is disgusting. Rooms are so gross. Walls were made of paper. Got away for the weekend without kids and it was worse sleep here then at home. Can hear everything from the Highway in your room. Every person who closes their door you will be aware of it. And best of all we the view from our room was atleast 50 pails of chlorine bottle thrown around by the side of the pool. DO NOT waste your money so many other nice places around FOR LESS.
2022년 1월에 2박 숙박함
답변 제공: General Manager 님, 2022년 1월 27일
I'm so sorry to hear this was your experience. Our staff is working around the clock to ensure the property is sparkling clean. We continue to utilize Hilton Cleanstay system and are always happy to disinfect any surface with multi-surface peroxide based cleaners, multi-quat sanitizer or Lysol products. We are aware our property was built near a major highway and are fortunate to have concrete walls considered in that design. Our pool maintenance company does not utilize liquid chlorine to maintain our pool and we would not accept hazardous chemicals being in an area that guests could access. Due to supply chain shortages, managing with other chemicals has been a preferred method as chlorine is being rationed to most vendors. Please rest assured the safety of our guests and staff is our number 1 priority. If you have further concerns regarding your stay please contact the hotel directly.

4/10 - 별로예요

Terese

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
It was quiet No daily service breakfast charge of 8.00 crazy No daily room service No coffee or tea replaced daily No soap, towels, shampoo daily Was placed in a handicapped room Did not have adjoining rooms as requested when reserved
2021년 11월에 2박 숙박함
답변 제공: Andrea 님, 2021년 11월 13일
Thank you for taking the time to share your experience about your recent stay at our hotel. We do our best to accommodate guest requests and apologize for falling short on your request this stay. We are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. Housekeeping service is now offered upon request only, we do apologize if this was not communicated clearly upon your arrival. Simply schedule service with the Guest Service Specialist any time during your stay, and we will be happy to help! We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 - 괜찮아요

Terese

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The property was close to many restaurants and the Mall. Staff was unhelpful. We requested adjoining rooms but were placed on the 2,3 and 4 floors. Hotel was booked. We were disappointed that breakfast was 8.00. We didn't eat there but went to a restaurant. Can't imagine why the hotel charged for breakfast when charging a fairly good amount per night. No daily service to rooms (Covid??? Really???) We didn't receive replenishment of coffee or tea or towels or soap, shampoo etc. Disappointed to say the least.
2021년 11월에 1박 숙박함
답변 제공: Andrea 님, 2021년 11월 13일
Thank you for taking the time to share your experience about your recent stay at our hotel. We do our best to accommodate guest requests and apologize for falling short on your request this stay. We are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. Housekeeping service is now offered upon request only, we do apologize if this was not communicated clearly upon your arrival. Simply schedule service with the Guest Service Specialist any time during your stay, and we will be happy to help! We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Carman

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The air condition was broke the room was hot they had to send maintenance up and it kept me up the second night for the noise so it was not a good trip I was very tired
2021년 10월에 2박 숙박함
답변 제공: Andrea 님, 2021년 10월 11일
We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team.

10/10 - 훌륭해요

Paula Jean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2021년 9월에 3박 숙박함
답변 제공: Andrea 님, 2021년 9월 27일
Thank you for your feedback! We're glad you enjoyed your stay with us!

10/10 - 훌륭해요

Kelli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay!!
2021년 9월에 1박 숙박함
답변 제공: Andrea 님, 2021년 9월 25일
Thank you for your feedback! We're glad you enjoyed your stay with us!

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: MLane-General Manager 님, 2021년 9월 1일
Thank you for staying with us and taking the time to give us an awesome rating! We are so glad to hear we gave you an awesome stay!