Our duplex room was cute and charmingly furnished. There is no soundproofing, so noise from banging doors and loud passersby was an issue, but fortunately not a big one as this wasn't frequent because our room was quite deep inside the building. Please do not book this room if you have massive luggage or are averse to climbing steps, which are quite steep (both leading up to and within the room). The breakfast was extremely basic -- not an issue since why waste tummy space on hotel breakfast when Penang street food is so great? -- but the made-in-house ice cream sold at the lobby are awesome (flavours are strong and very natural, instead of masked by heaps of sugar). We spotted 2 bicycle on the premises, which the hotel was happy to let us use, but we eventually declined because no lock was provided. O the whole, this was a very nice stay, and we would recommend it to future visitors.