테라스/파티오
예약 가능 여부 확인

프로테아 호텔 파이어 & 아이스 바이 메리어트 케이프타운 여행 후기

4 out of 5
프로테아 호텔 파이어 & 아이스 바이 메리어트 케이프타운
New Church & Victoria Street, Tamboerskloof, Cape Town, Western Cape

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 352개 이용 후기 중 122개" "
평점 8 - 좋아요. 352개 이용 후기 중 141개" "
평점 6 - 괜찮아요. 352개 이용 후기 중 50개" "
평점 4 - 별로예요. 352개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 352개 이용 후기 중 13개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

CJ 님, Maputo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편리한 위치
반갑게 맞아주는 리셉션과 케이프타운 다운타운과 가까워 편했다.
답변 제공: Rekha Sohun 님, 2015년 9월 12일
Thank you for your feedback. Regards, Rekha Sohun Deputy General Manager

10/10 - 훌륭해요

Malak

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was excellent and service was beyond!
2023년 12월에 8박 숙박함
답변 제공: Fire & Ice family 님, 2024년 3월 13일
Thanks a million Malak for the stellar review! We're thrilled you had such a great experience with our staff and service. Hope to see you again soon!

10/10 - 훌륭해요

Ellen Maria Frintrup

Super Lage, wunderbares freundliches Personal
2023년 12월에 20박 숙박함
답변 제공: Fire & Ice family 님, 2024년 3월 15일
Thank you so much Ellen for your kind words! We're thrilled to hear that you enjoyed our great location and experienced wonderful service from our friendly staff. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Claudio

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2023년 12월에 7박 숙박함
답변 제공: Fire & Ice family 님, 2024년 3월 13일
We're thrilled to hear you had a fantastic experience! Thanks Claudio for the amazing rating, and we hope to welcome you back soon!

8/10 - 좋아요

Carolyne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place
2023년 12월에 1박 숙박함

8/10 - 좋아요

Oladipo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice, quiet place with a good vibe. Good for business and pleasure.
2023년 12월에 6박 숙박함
답변 제공: Fire & Ice family 님, 2024년 3월 15일
Thanks Oladipo for the four-star love! Glad you enjoyed our chill vibe. Hope to catch you again soon!

10/10 - 훌륭해요

Markus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Adrian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hervorragend
2023년 11월에 5박 숙박함

10/10 - 훌륭해요

Janet

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

tiffany

단체 여행
Great sleep
It was a great bed, room was last minute & not bad. Atmosphere was excellent! Price was right!
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

OLIVE

좋아요: 직원 및 서비스
2023년 9월에 9박 숙박함
답변 제공: Fire & Ice family 님, 2024년 3월 15일
Thank you Olive for your rating. We appreciate your feedback. If there's anything specific you think we could improve upon, please feel free to let us know. We're always looking for ways to enhance our guests' experience.

4/10 - 별로예요

Richard

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Funeka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel
It was the blessing weekend ever ❤️ Everything was perfect Your food Place Staff
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Keren-happuch

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great.
2023년 7월에 9박 숙박함
답변 제공: Fire & Ice family 님, 2024년 3월 15일
Thank you Keren-happuch for the fantastic review! We're thrilled to hear that everything was great during your visit. We can't wait to welcome you back again soon for another wonderful experience!

10/10 - 훌륭해요

uzoma

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is everything one looks for in a hotel. Their services are excellent. I would recommend it for anyone around that area.
2023년 7월에 9박 숙박함
답변 제공: Fire & Ice family 님, 2024년 3월 15일
We're delighted to hear that our hotel met all your expectations! Thank you Uzoma for your kind words about our excellent services. It means a lot to us. We truly appreciate your recommendation and look forward to hosting you again!

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Noise & Racket
While all other aspects of the hotel is perfect sevice, food etc, the actual hotel isnt built propperly for noise cancellation. With a night club just across the road this is obvious.
2023년 6월에 5박 숙박함

4/10 - 별로예요

Katherine

The property was not understanding about an unintentional double booking that was caught within 24 hours of purchase and several weeks prior to the stay. Even the request to not refund but convert to a credit at the property was denied. I will stay somewhere else
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Kelvin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was great. There was a variety to choose from at every meal. I didn't know about load shearing Until a cab driver told me. I just thought we were experiencing something temporary. Didn't know all of south Africa was experiencing the same thing.

8/10 - 좋아요

Kevin

좋아요: 청결 상태
별로예요: 직원 및 서비스
Solo Traveller - Frequent CT visitor
My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.
2023년 4월에 6박 숙박함

10/10 - 훌륭해요

Hanania

2023년 3월에 6박 숙박함
답변 제공: Fire & Ice family 님, 2024년 3월 15일
Thank you Hanania for the fantastic rating!. We're thrilled to hear that you had a great experience with us. We hope to see you again soon!

10/10 - 훌륭해요

Ellen Maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr freundliches Personal. Gute Lage, allerdings könnten im WC eine Toilettenbürste angeschafft werden und die Anordnung für die Toiletterollen ist auch noch optimal. Kann Mann nur mit Verrenkungen erreichen
2023년 3월에 20박 숙박함

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff went above and beyond was very helpful
2023년 3월에 1박 숙박함
답변 제공: Fire & Ice family 님, 2024년 3월 15일
Wow Karen! Thanks a bunch for the stellar 5 out 5! Our team is thrilled to hear we hit the mark and went the extra mile for you. We look forward to serving you again soon!

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Solo traveller - 4 nights
Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.
2023년 3월에 4박 숙박함

4/10 - 별로예요

Steven

연인과의 여행
별로예요: 편의 시설/서비스
Strange hotel, small box room, bizarre design choices.
2023년 2월에 2박 숙박함
답변 제공: Fire & Ice family 님, 2024년 3월 15일
We're sorry to hear about your experience. Your feedback is valuable to us, and we apologize if our accommodation did not meet your expectations. We will take your feedback into consideration for future improvements. If you have any further concerns, please do not hesitate to reach out to us directly.

8/10 - 좋아요

David

2023년 1월에 1박 숙박함
답변 제공: Fire & Ice family 님, 2024년 3월 15일
Thanks David for sharing your feedback. We can't wait to host you again!

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2023년 1월에 2박 숙박함
답변 제공: Olivia 님, 2023년 3월 21일
Dear Michaelthank you so much for your review.Kind RegardsReservations

10/10 - 훌륭해요

Henning

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr freundliche Mitarbeiter, eine einladende Bar, gutes Restaurant . Nicht gefallen : am 13.und besonders am 14.1. zu laute Musik, die kaum eine Unterhaltung zuließ. Drei völlig überflüssige Bildschirme , die sinnloses Fussball zeigten!!
답변 제공: Fire & Ice family 님, 2024년 3월 15일
Thank you Henning for your positive review and feedback! We're delighted to hear that you found our staff friendly and enjoyed our welcoming bar and good restaurant. We apologize for the inconvenience caused your feedback is valuable to us, and we'll work on ensuring a more enjoyable atmosphere for all our guests in the future. We hope to welcome you back soon for a better experience!

10/10 - 훌륭해요

John

2023년 1월에 3박 숙박함

10/10 - 훌륭해요

Angela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.
2023년 1월에 4박 숙박함

10/10 - 훌륭해요

Bahast 님, Athens

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel 🏨
답변 제공: Fire & Ice family 님, 2024년 3월 15일
Thanks a million Bahast for the five-star love! We are thrilled to hear that you had an excellent experience at our hotel. We hope to welcome you back soon for another wonderful stay!

6/10 - 괜찮아요

Donald

2022년 11월에 5박 숙박함

10/10 - 훌륭해요

A.

답변 제공: Fire & Ice family 님, 2024년 3월 15일
Thank you for the outstanding 5 out of 5 rating! We're thrilled to hear about your positive experience with us. We look forward to serving you again soon!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great choice for Cape Town stay
The location is perfect. Close to Kloof Street. Very secure. The rooms were modern and clean. Staff is top notch. Highly recommend
2022년 11월에 4박 숙박함

2/10 - 너무 별로예요

Promy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad service
First morning showers where blocked after that our day two we came back from the hotel at 17:00pm our hotel light was blue showing they must clean our room , we got there the room was not cleaned, we asked about the towels being changed daily they say no u use the same towels until you check out , so disappointed in protea hotel fire and ice
2022년 11월에 4박 숙박함

8/10 - 좋아요

fred

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms are very small and crouded
2022년 10월에 2박 숙박함
답변 제공: Fire & Ice family 님, 2024년 3월 15일
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear you had a positive experience overall. We hope to see you again soon!

8/10 - 좋아요

Collin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good friendly staff, had breakfast and the variety was fantastic.... Will definitely be back...
2022년 9월에 3박 숙박함

8/10 - 좋아요

Mfundo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 3박 숙박함
답변 제공: Fire & Ice family 님, 2024년 3월 15일
Thank you Mfundo for choosing our hotel and for the feedback! We're glad you enjoyed your stay with us. Looking forward to welcoming you back soon!

4/10 - 별로예요

Patricia

2022년 7월에 5박 숙박함
답변 제공: Fire & Ice family 님, 2024년 3월 15일
Thank you Patricia for your feedback. We appreciate your patronage and regret any inconvenience you experienced during your stay. We're here to address any concerns you may have, please feel free to reach out to us directly. We look forward to the opportunity to exceed your expectations during your next stay with us.

8/10 - 좋아요

Barend Hermanus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good situated and friendly service
2022년 7월에 1박 숙박함
답변 제공: Claire 님, 2022년 7월 7일
Dear Mr. Hermanus Thank you for your positive feedback. We look forward to welcoming you back again very soon!

10/10 - 훌륭해요

Joaquin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
THE SERVICE WAS AMAZING..VERY CONVENIANT LOCATION...AFFORDSBLE DINING AND DRINKING PRICES..THE HOTEL CLEAN AND PERFUMED
2022년 5월에 5박 숙박함
답변 제공: Claire 님, 2022년 7월 7일
Good day Joaquin Thank you for your positive feedback, it is greatly appreciated. We look forward to welcoming you back again soon!

8/10 - 좋아요

Yvonne Nyasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 7박 숙박함
답변 제공: Claire 님, 2022년 7월 7일
Dear Yvonne, Thank you for your positive score. We look forward to welcoming you back again soon!

2/10 - 너무 별로예요

Tyrell

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Ntiyiso

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Busy Hotel
The room was pleasant and the staff friendly. There’s just a lot of people who are not overnight Hotel guests (which made me some what uncomfortable)
2022년 2월에 2박 숙박함

8/10 - 좋아요

Malin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and worth the cost!
Very good place to live as tourists. Close to Table mountain. Nice restaurants quite close. Nice hotel with really helpful staff. Good food.
2022년 2월에 1박 숙박함

8/10 - 좋아요

Malin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Marketing at Fire and Ice Cape Town 님, 2022년 2월 7일
Dear valued guest, Thank you for taking the time to review your recent stay with us. We are pleased that you have enjoyed your stay and cannot wait to welcome you back soonest. Thank you for choosing to stay with us.

8/10 - 좋아요

Luvuyo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
2021년 12월에 5박 숙박함
답변 제공: Fire and Ice Cape Town 님, 2022년 1월 27일
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team

10/10 - 훌륭해요

EW

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel in the middle of the city. Great for walking to all the nice spots in town
2022년 1월에 3박 숙박함
답변 제공: Fire and Ice Cape Town 님, 2022년 1월 27일
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team

8/10 - 좋아요

Alli Mahomed

가족 여행
좋아요: 청결 상태, 객실의 편안함
Overall a nice stay , a bit slow on the service delivery
2021년 12월에 5박 숙박함
답변 제공: Fire and Ice Cape Town 님, 2022년 1월 27일
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team