The location of the Onsen was really quiet and relaxing. The room was extremely spacious and the private bath was just amazing! The staff there, from front desk to the Japanese lady who served us our food was polite and friendly. They helped us from carrying our luggage to our room, to letting us know which bus to take to the train station and the next bus time. I have never experienced such excellent service from a hotel before.
We found the food to be less traditional than other onsen that we have researched, but nevertheless, it was still delicious!
I would definitely recommend this onsen to anyone, and if we ever go back to Hakone, we would stay with them again!