냉장고, 전자레인지, 커피/티 메이커

리젠시 인 앤드 스위트 여행 후기

2.5 out of 5
리젠시 인 앤드 스위트
21 Baldwin Street, West Springfield, MA

이용 후기

6.2
평점 10 - 훌륭해요. 585개 이용 후기 중 107개" "
평점 8 - 좋아요. 585개 이용 후기 중 135개" "
평점 6 - 괜찮아요. 585개 이용 후기 중 128개" "
평점 4 - 별로예요. 585개 이용 후기 중 105개" "
평점 2 - 너무 별로예요. 585개 이용 후기 중 110개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

4.6/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

2/10 - 너무 별로예요

melanie

It was awful going to this hotel I booked under Hotels.com and then see the place is closed down.
2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 7일
Hello melanie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 - 너무 별로예요

Roberto

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived at the property the hotel was shutdown without even communicating with us. This place is a dump do not book!
2022년 5월에 1박 숙박함
답변 제공: Manager 님, 2022년 6월 12일
Hello Roberto, Thank you for taking the time to share. We appreciate your feedback regarding our property. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

2/10 - 너무 별로예요

Denise

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is abandoned. Furniture and mattresses out on side wall, overgrown grass and a junk car in the parking lot
2022년 5월에 1박 숙박함
답변 제공: Manager 님, 2022년 5월 15일
Hello Denise, Guest satisfaction is our number one objective so we really appreciate the input regarding our furniture as well as our parking. Please do come see us again.

2/10 - 너무 별로예요

Chris

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was not able yo check in bc they were closed when I arrived just past and no one was in the office.
2022년 4월에 1박 숙박함
답변 제공: Manager 님, 2022년 4월 4일
Hello Chris,Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2/10 - 너무 별로예요

LUIS

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 2박 숙박함
답변 제공: Manager 님, 2022년 2월 2일
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

6/10 - 괜찮아요

MaryBeth K

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When checking in, they asked for my friends ID too, which i have never had to deal with. Front desk lady appeared to be on " something" ,seemed like something was off. The room temp was 74, luckily they bought a fan. Refrig was off and full of water, all the lamps were unplugged. If you have reservations. Please make sure the room is ready to go.
2021년 11월에 1박 숙박함
답변 제공: Manager 님, 2021년 11월 23일
We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 - 별로예요

James

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was run down, the shower sprayed water all over the place. The walls need to be painted. There was a strange odor in the hallways.
2021년 11월에 1박 숙박함
답변 제공: Manager 님, 2021년 11월 18일
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 - 별로예요

Heather

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was low to the ground and hard the pillows were like rocks. Every time a toilet flushed ours ran. The volume on the tv kept going up and down. The tiles in the shower were falling off. The ice and vending machines were all out of order and the free breakfast was not being served. There was a wrecked car in the parking lot and the whole building was cold very disappointed
2021년 11월에 1박 숙박함
답변 제공: Manager 님, 2021년 11월 17일
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

6/10 - 괜찮아요

joan

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
convient location to big E grounds walking distance good price India indian motief
2021년 11월에 1박 숙박함
답변 제공: Manager 님, 2021년 11월 17일
We appreciate the time you've taken to share your review with us. I'm glad that most aspects of your stay lived up to your expectations.

6/10 - 괜찮아요

Karin

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 2박 숙박함
답변 제공: Manager 님, 2022년 2월 13일
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

8/10 - 좋아요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Staff pleasant and helpful, decor dated but serviceable. Great location walking distance to Eastern States. Room clean and functional. Good value for the price.
2021년 11월에 1박 숙박함
답변 제공: Manager 님, 2021년 11월 13일
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff as well as our location. I hope that we will impress you with exemplary service during future visits.

10/10 - 훌륭해요

Kelley A

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome
2021년 11월에 1박 숙박함
답변 제공: Manager 님, 2021년 11월 8일
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

4/10 - 별로예요

Valdinei silveira da

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not good !!😢
2021년 10월에 1박 숙박함
답변 제공: Manager 님, 2021년 10월 19일
Thank you for being a valued guest and for providing us the feedback regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

2/10 - 너무 별로예요

Shana

연인과의 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We did not have an air conditioner and the air vent was not in the ceiling and it had a bathroom towel shoved up it.
2021년 10월에 1박 숙박함
답변 제공: Manager 님, 2021년 10월 19일
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our air conditioner. We appreciate you taking the time to share your experience.

2/10 - 너무 별로예요

Cynthia

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very disappointed in this property.
2021년 10월에 2박 숙박함
답변 제공: Manager 님, 2021년 10월 19일
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our property. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 - 괜찮아요

Warren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Well located fjust across the street from the Big E. However the google map attached to the Epedia website showed the motel location further out Route 147. took us a half-hour to find the motel.
2021년 10월에 1박 숙박함
답변 제공: Manager 님, 2021년 10월 11일
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our location. I hope you will return to enjoy a memorable and exceptional experience.

2/10 - 너무 별로예요

Mary 님, Watkins glen

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very dirty. The worker or owner was not there at night which is ok but when a customer needs something and they are very rude when you call the phone number listed that is not acceptable. I thought they had a continental breakfast. NOPE. Which is fine we were already planning on going somewhere else to eat however there was not even any coffee. We would never stay there again and would not recommend this to anyone.
2021년 10월에 1박 숙박함
답변 제공: Manager 님, 2021년 10월 13일
Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

2/10 - 너무 별로예요

Erin

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel should be closed,the first room they gave me was not even cleaned from the previous guest and then they give us a different room and there was water coming out from the bathroom ceiling I wouldn’t recommend this place to even my worst enemy if I were you book somewhere else. The manager said he didn’t give a f**** about us and told us just to leave this place is gross!!!
2021년 10월에 1박 숙박함
답변 제공: Manager 님, 2021년 10월 13일
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 - 좋아요

Antonio

가족 여행
별로예요: 숙박 시설 상태 및 시설
Nice location to the big e, parking was great,person at the front desk not so pleasant, no breakfast, no coffee in the lobby,but I think family that owns it nice and friendly. Best thing about this hotel is right next to the big e.
2021년 9월에 2박 숙박함
답변 제공: Manager 님, 2021년 10월 3일
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our location as well as our parking. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2021년 10월에 1박 숙박함
답변 제공: Manager 님, 2021년 10월 3일
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

4/10 - 별로예요

Patricia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked here because it was within walking distance to the big E. The property was run down. The furniture was missing draw pulls, the edges of the furniture were missing the edge pieces, the curtains were so old the the rubber lining was cracked and peeling, and there was mold around the tub. There was a refrigerator and microwave in the room but no coffee maker and no breakfast as advertised. The front desk person said the town hasn’t allowed them to serve breakfast.because of Covid. If I had known I would have come with food because there really isn’t any place close by to buy food. The tv was new and the bed was not too bad. I’d say there has been many years of neglect of the facilities.
2021년 9월에 1박 숙박함
답변 제공: Manager 님, 2021년 10월 2일
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

10/10 - 훌륭해요

melanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Manager 님, 2021년 10월 1일
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 - 훌륭해요

Stephen

2021년 9월에 1박 숙박함
답변 제공: Manager 님, 2021년 9월 28일
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not Great
Room was dirty and Musty smelling. Half the electrical outlets did not work. The tv turned on but had no service. For breakfast all they put out was packages of peanut butter crackers you can buy at the dollar store.
2021년 9월에 1박 숙박함
답변 제공: Manager 님, 2021년 9월 22일
Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

2/10 - 너무 별로예요

Hayley

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 9월에 1박 숙박함
답변 제공: Manager 님, 2021년 12월 19일
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 - 좋아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Manager 님, 2021년 9월 17일
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

4/10 - 별로예요

Dean

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property needs maintenance upgrades almost everywhere. The hotel smells terribly. The area is not safe, pawn shop and 24 hour liquor store / vape shop are the closest businesses to the hotel and only a few steps away. Electronic key access to several of the doors has been disabled.
2021년 9월에 1박 숙박함
답변 제공: Manager 님, 2021년 9월 7일
Know that your voice is of tremendous importance to us and we value your comments about our area and comments about our property. We hope you will return so that we can provide you an even superior experience.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family getaway
When you been outside in the hot sun for hours with the family at the amusement park worse thing one doesn’t want to do is drive a long distance. So, a goodnight sleep and relaxation no complaints. Staff very friendly and great manners.
2021년 9월에 1박 숙박함
답변 제공: Manager 님, 2021년 9월 6일
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff. We hope to someday have another opportunity to host your stay.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: Manager 님, 2021년 8월 30일
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

4/10 - 별로예요

Erin

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was gross honestly. And there was NO mention of a pool in the process of being remodeled and we were given a room with only a “poolside” view…when we opened the curtain, a literal pile of garbage was in front of the window. It was almost comedic….but truly ridiculous that we paid $110 for that room. The room that was assigned to us wasn’t worth even $50 in its condition and with that view. The only positive of this place was the staff who were very kind.
2021년 8월에 1박 숙박함
답변 제공: Manager 님, 2021년 9월 1일
We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

2/10 - 너무 별로예요

Julie

출장 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
People were very nice. But rooms were FILTHY. I’ve never seen anything like it. Found a dirty sock from a previous guest in the room, under the door of the mini fridge there was a layer of sticky goo, and inside the fridge itself was moldy. I chose the place because it is pet friendly so it’s not surprising that it is somewhat run down. If they cleaned better I’d give it a 3.
2021년 8월에 1박 숙박함
답변 제공: Manager 님, 2021년 8월 30일
It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

Jessica

별로예요: 직원 및 서비스, 객실의 편안함
Unprofessional Stay
When we booked the trip the website never told us the check in time or check out time so when we we went to the hotel we told them that and they said what has nothing to do with them. It is unprofessional that we never got a specific time when we booked it and I even screenshotted that we never got the time. Then we got charged extra for early check in plus we drove 2 hours at 4:30am to make it early there for them to tell us out early check in would be at 11:30am. Very Very unprofessional and a waste of money we only got to stay for 2 hours
2021년 8월에 1박 숙박함
답변 제공: Manager 님, 2021년 8월 30일
We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, many fantastic restaurants within walking distance or very short driving distance.
2021년 8월에 2박 숙박함
답변 제공: Manager 님, 2021년 8월 17일
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

8/10 - 좋아요

derek

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Needs a massive remodel
Room was clean but needs a massive update. Appliances and furniture looked decades old and a few light fixtures fidnt work. Fridge was full of ice on the inside.
2021년 8월에 1박 숙박함
답변 제공: Manager 님, 2021년 8월 13일
We appreciate the comments, especially with regards to your opinion of our furniture and comments about our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was filthy. One of the towels and one of the pillows in our room were stained. Also, the rug was peeling up in one corner.
2021년 8월에 1박 숙박함
답변 제공: Manager 님, 2021년 8월 8일
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

6/10 - 괜찮아요

Eva

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
2021년 7월에 1박 숙박함
답변 제공: Manager 님, 2021년 11월 4일
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2021년 7월에 1박 숙박함
답변 제공: Manager 님, 2021년 8월 3일
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Manager 님, 2021년 7월 30일
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were holes in the walls in and outside of the room. The carpets in the stairway were filthy. The furniture in the room was mismatched and dated. Bed was comfy though.
2021년 7월에 1박 숙박함
답변 제공: Manager 님, 2021년 9월 10일
Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.

8/10 - 좋아요

Tracy

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함
답변 제공: Manager 님, 2021년 7월 20일
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

4/10 - 별로예요

실제 이용하신 고객

2021년 7월에 1박 숙박함
답변 제공: Manager 님, 2021년 7월 28일
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

2/10 - 너무 별로예요

Claudia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Manager 님, 2021년 7월 18일
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service , cleanliness, build deplapadated, repairs atrocious, cealing falling apart in bathroom, too many problems to list
2021년 7월에 2박 숙박함
답변 제공: Manager 님, 2021년 7월 18일
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The staff very friendly felt like family
2021년 6월에 2박 숙박함
답변 제공: Manager 님, 2021년 7월 5일
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was a dump. Really shabby. Looked like there was No money invested back into property for upkeep.
2021년 6월에 1박 숙박함
답변 제공: Manager 님, 2021년 6월 29일
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.

6/10 - 괜찮아요

Norberto

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The place was like a shelter.
2021년 6월에 1박 숙박함
답변 제공: Manager 님, 2021년 6월 21일
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Non-smoking room smelled strongly of cig smoke (fire alarm had a bag over it). Window was cracked/broken, desk chair was ripped apart, carpet was stained and torn up, tissue paper was not stocked, lamp light bulbs were dead, etc. Gross! Never staying there again!
2021년 6월에 1박 숙박함
답변 제공: Manager 님, 2021년 6월 10일
I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

8/10 - 좋아요

Tineesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Good staff , very clean.
2021년 5월에 1박 숙박함
답변 제공: Manager 님, 2021년 6월 5일
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 - 너무 별로예요

Caleen

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 5월에 3박 숙박함
답변 제공: Manager 님, 2021년 5월 23일
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.