로비 좌석 공간

더 마커 샌프란시스코 여행 후기

4 out of 5
더 마커 샌프란시스코
501 Geary St, San Francisco, CA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 510개" "
평점 8 - 좋아요. 1006개 이용 후기 중 278개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 113개" "
평점 4 - 별로예요. 1006개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 48개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

MIN SEOK

출장 여행
2023년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 4월 19일
Thanks for the 4/5 rating, Min!We're happy you had such a lovely stay at The Marker San Francisco! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 - 훌륭해요

woojoo

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 5박 숙박함
답변 제공: Customer Service 님, 2022년 7월 16일
Thank you for the 10/10 rating! It's excellent you enjoyed your time at The Marker San Francisco so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
커피,물 등 이용료로 하루에 35?달러씩 부과함. 예약할때 세금 포함 모든 페잉 완료되었다는 메일을 받았는데 체크아웃때 돈을 부과함. 사전에 안내받은게 없고, 사용하지도 않은 서비스에대해 돈을 내야하냐고 항의했으나 규정이라고 함. 규정을 보여달라고했으나 보여주지 못함. 결국 20분정도 실랑이하고 3박 105달러정도 예치금에서 받겠다는거 무효로해줌. 호텔이던 중계어플이던 일좀 똑바로했으면.
2019년 12월에 3박 숙박함

8/10 - 좋아요

chelsea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the uniqueness of the rooms and hotel interior but the location of the hotel was not in a safe place which is to be expected in any major city downtown area . Overall it was a good experience
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

farina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Charged me amenities fee without my knowledge
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Farina, we understand your concerns regarding unexpected fees and recognize it's crucial to offer clear communication. We endeavor to communicate all costs as clearly as possible and we regret any oversight that may have led to a dissatisfaction for you. It may be helpful to note though that amenities fees are quite standard and ensure our valued guests access to a variety of services that enhance overall comfort. Rest assured, we have taken note of your feedback and will utilize it to enhance our communication moving forward.

10/10 - 훌륭해요

Zoe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Zoe, thank you for choosing The Marker San Francisco and leaving such a high rating on Expedia. The team truly appreciates your support and can't wait to welcome you back in the near future.

8/10 - 좋아요

michael

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was nice The staff was nice Tea & Coffee facilities in our rooms was non existent Out side the hotel surroundings wasnt safe
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Michael, it's a joy to learn you found The Marker San Francisco pleasing, along with our friendly team members. We do apologize for any inconvenience experienced due to the lack of tea and coffee facilities in your room. Your safety is paramount to us, and we're happy to offer travel advice for our visitors when exploring the local area. We hope to welcome you back to enhance your experience with us next time.

10/10 - 훌륭해요

manon

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Nice hotel, clean, close to Union Square. Free coffee unlimited. Personnel really nice, especially Bianca.
2024년 4월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Manon, thank you for your endorsement of The Marker San Francisco. We're thrilled to know that our cleanliness, location near Union Square and complimentary coffee made your stay exceptional. Additionally, we appreciate your commendation of our exceptional team members, especially Bianca. We hope to welcome you again in the near future.

8/10 - 좋아요

Kay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not like the homeless people near the property, but you probably can't do much about that.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Kay, it's unfortunate to hear that the surrounding area impacted your stay, as we always desire for our guests to have a pleasant experience. At The Marker San Francisco, we are situated in an urban environment, which brings with it a variety of unique challenges that the team works hard to manage. We hope that this did not overshadow the positive aspects of your stay and that we will have another chance to serve you. We are dedicated to improving where we can. Your understanding is greatly appreciated.

10/10 - 훌륭해요

?

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
歯ブラシなどアメニティグッズはシャンプーくらいなので自分で準備が必要。スタッフもフレンドリー。中心街に隣接しているが危険なエリアも近いので注意が必要です。
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
ご意見をお寄せいただきありがとうございます。ご自身の必需品をいくつか持参する必要があるとおっしゃっていましたが、当ホテルのスタッフはフレンドリーだと感じていただけて嬉しく思います。ザ マーカー サンフランシスコは確かに市内中心部に近い場所にありますので、周辺エリアに常に注意していただくようお客様にお願いしています。次回サンフランシスコにお越しの際は、ぜひまたお越しください。

8/10 - 좋아요

Kiesha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My 1 and only complaint is the parking. If the hotel had their own parking lot and actually offered discounted or free parking, I would’ve been satisfied. I paid for my stay, then had to pay $50/day for parking. That is ridiculous to me! For example. Hotel Nikko offers free parking and its valet. We took a chance to give another hotel a try but probably will not stay here again based on the parking situation!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Kiesha, thank you for sharing your thoughts. While The Marker San Francisco strives to offer the best experience, we understand that the parking situation was less than ideal for you. Parking dynamics are different for each hotel due to various factors including locality, arrangements, and costs involved. We appreciate your feedback and would certainly welcome the opportunity to serve you again, should your travel plans bring you back to the city.

10/10 - 훌륭해요

Nick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice upgrades; clean, modern and functional. Would definitely stay again
2024년 4월에 1박 숙박함
답변 제공: The Marker Team 님, 2024년 4월 15일
Hi Nick, thank you for choosing The Marker San Francisco and leaving us a glowing review! We're pleased to see your stay with us met your expectations and hope you consider us for your future travels. We're eager to welcome you back!

10/10 - 훌륭해요

Renzzo

Hotel is great.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Renzzo, it's wonderful to hear you thought The Marker San Francisco was great. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

William

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely hotel unfortunately bad area
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
William, we're thrilled to hear that you appreciated the charm of The Marker San Francisco. We're situated in a bustling city area, and we understand sometimes city life may not be for everyone. We hope you can visit us again in the future and take advantage of our central location's proximity to numerous city attractions.

8/10 - 좋아요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff, area is to be expected not fault of the hotel
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Erin, it's wonderful to hear that you found The Marker San Francisco's team members to be pleasant and our location met your expectations. We hope that for your next visit to San Francisco, we will be your top choice again. Thank you for choosing us.

8/10 - 좋아요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Andrea, it's wonderful to hear that you enjoyed your stay at The Marker San Francisco. We hope to have the pleasure of welcoming you back soon.

8/10 - 좋아요

Kassaundra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed the cleanliness and that the doors are kept locked unless let in by staff. The front desk does not keep staff there 24/7 so you have to be patient on when you need something. Also TVs have Limited channels and are not smart TVs which was frustrating
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Kassaundra, thank you for your review. It's wonderful to hear that you valued the cleanliness at The Marker San Francisco and our security measures. We note your feedback on the presence of our front desk team members and the TV Channel selection. We're continuously looking for ways to improve our guest experience and will take your remarks into consideration. We hope to see you again in the future.

10/10 - 훌륭해요

BeAuna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We don't like the loud slamming room doors, otherwise just fine
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
BeAuna, it's wonderful to hear that your stay at The Marker San Francisco was satisfactory. We acknowledge your feedback regarding the noise of the doors. It's indeed valuable insights like these that help us continually enhance the guest experience. We're looking forward to welcoming you back.

10/10 - 훌륭해요

Abegael

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the staff very friendly. Receptionist very helpful.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Abegael, it's delightful to hear you had a positive experience at The Marker San Francisco. Our aim is to ensure all our guests feel welcome and supported, so we're glad our friendly reception team was able to assist you. It's our hope to welcome you back again soon.

10/10 - 훌륭해요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel very nice we were very happy.
2024년 4월에 1박 숙박함
답변 제공: The Marker Team 님, 2024년 4월 8일
Hi Alexis, thank you for choosing The Marker San Francisco and leaving your review on Expedia. We're pleased to see your stay with us met your expectations and hope you consider us for your future travels. We're eager to welcome you back!

10/10 - 훌륭해요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Vanessa, thank you for choosing The Marker San Francisco and leaving your review on Expedia. We're pleased to see your stay with us met your expectations and hope you consider us for your future travels. We're eager to welcome you back!

8/10 - 좋아요

Sarah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The one bedroom suite was perfect for our family of four. Having a separate bedroom from children for young ones to go down earlier. we enjoyed the Italian restaurant right inside the hotel. Short walk to Union Square and Chinatown. Convenient self park locations Right in the same block. The kids enjoyed the wide window sills to watch the bustling city below.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Sarah, it's fantastic to hear that The Marker San Francisco's one-bedroom suite was ideal for your family's needs. We're thrilled you enjoyed the on-site Italian restaurant, and that our location made it easy for you to explore Union Square and Chinatown. It sounds like the children had fun watching the city activities from the expansive window sills, too! We hope to welcome your family back on your next visit to the city.

10/10 - 훌륭해요

elkin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Elkin, it's wonderful to hear you enjoyed your stay at The Marker San Francisco. We strive to create a welcoming and comfortable experience for our guests. We can't wait for your next visit.

10/10 - 훌륭해요

Priscila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All my favorites stores in 1 street. Union Square at 1 block.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Priscila, thank you for sharing your delightful experience at The Marker San Francisco. It's wonderful to know you enjoyed the convenience of our location, allowing you access to diverse shopping opportunities and the bustling Union Square. We aim to make our guest's visit as memorable as possible and we're elated we could achieve that for you. We look forward to welcoming you back in the future.

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Area around has a lot of homeless. If this is a concern for you, better to avoid. However property is well kept. No coffee maker in the room.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
John, thank you for sharing your perception of the surrounding area. Additionally, we hear your feedback regarding the availability of a coffee maker in the room and we apologize for falling short this instance. As for the property's upkeep, we're glad to know you appreciated it. Your comments are valuable to The Marker San Francisco, and we hope for another opportunity to welcome you back.

10/10 - 훌륭해요

Wen

출장 여행
I had a pleasant stay. Clean and well decorated room. Fast and friendly checkin. I read reviews about hidden charges so I particularly paid attention. There’s destination fee but that is every hotel in SF. They hold a deposit and deduct the destination fee when you check out. No problem for me, yet. Will update if so.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Wen, it's delightful to know you relished your stay at The Marker San Francisco. We're glad you found your room appealing and tidy and our check-in procedure prompt. Transparency in our billing process is vital to us, so it's reassuring to know our approach met your expectations. We're looking forward to your next stay with us.

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel itself was very nice. Over priced restaurant and the amount of homeless people around the building was pretty bad.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Michael, we appreciate your feedback. We're glad to hear you found The Marker San Francisco enjoyable. Your comments about the prices in the restaurant have been noted for review. Also, the local societal issues are understandably concerning and while we do our best to provide a secure and comfortable environment, we also hope for a broader resolution in time. Looking forward to your next visit.

8/10 - 좋아요

Rachelle

좋아요: 청결 상태
.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Thanks for the great rating, Rachelle!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting The Marker San Francisco soon, we'd love to have you back!

8/10 - 좋아요

D

좋아요: 청결 상태, 직원 및 서비스
Ambience internally was nice, with friendly staff. The connected cafe had some of the worst service (breakfast shift) I've ever had in the city, prompting me to write this review which I rarely do. Outside a block away I had a friend FaceTiming with his family when his phone was abruptly snatched out of his hand and stolen, which he was unable to retrieve. Shower was cold, I guess it’s a good way to sober up from a hangover.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
D, it is pleasing to learn you appreciated The Marker San Francisco's atmosphere and the warmth of our team members. We regret to hear your dining experience was not up to par and you encountered an issue with your shower. As for the unfortunate incident that happened to your friend nearby, while we understand the distress such an event can cause, we have no direct control over off-premises occurrences. However, we constantly strive to offer our guests helpful advice regarding neighborhood safety. We appreciate you bringing this to our attention, and we hope for another chance to provide a better experience.

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel was generally pretty good - a bit out dated but otherwise very clean and comfortable. Noise from outside wasn’t great and they didn’t clean my room at all in a 3 night stay and facilities in room were minimal. Location also pretty good very walkable to all sorts of places and lovely clear of market street.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Michael, it's wonderful to hear that your experience at The Marker San Francisco was generally pleasing. We're thrilled you appreciated our neat environment and convenient location. We took note of your remarks about the need for enhancements, including the in-room facilities and ensuring daily room cleaning. Thank you once again for sharing your feedback with us. We eagerly await your next visit.

10/10 - 훌륭해요

Tim

Everyone was very nice. Pricy to park your car there every night, but a friendly staff of drivers.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Tim, it's fantastic to know you appreciated our team of drivers and found everyone very pleasurable at The Marker San Francisco. While we understand car parking might seem costly, it reflects the typical costs in our downtown location. Nonetheless, providing excellent service is our top priority. We hope your overall stay with us was memorable and we look forward to your return.

10/10 - 훌륭해요

Icela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Thank you for sharing your perfect rating with us, Icela!It's wonderful to see how much you appreciated your time at The Marker San Francisco! We want everyone to feel right at home at The Marker San Francisco. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Michael, thank you for taking the time to rate your stay at The Marker San Francisco. We're delighted to see that you've had an enjoyable experience with us. We're dedicated to deliver exceptional service and we hope to see you again soon for another splendid San Francisco adventure!

8/10 - 좋아요

Martyn 님, San Francisco

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had the best ever welcome from any reception staff member ever in this hotel - phenomenal - great balance of just enough info, highly efficient and got me moved through the process smoothly. I was also greeted every single time I stepped through the front door which was exceptional. The attached restaurant was v good and enjoyed the food and free coffee - food was good but some things overly expensive. My only frustration was as I was leaving. I had 4 suitcases and bags as I am moving state and had stayed here all week / I asked the guy behind the desk by the door to help - he curtly told me he was security and wouldn’t help. Instead the much smaller built and elder female came to help me instead which wasn’t expected but highly appreciated - clearly his job description says one thing only.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Martyn, it's great to hear about your positive experience with our reception at The Marker San Francisco. We're pleased that you appreciated their efficiency and that you were greeted warmly on each entrance.We're also glad you enjoyed your dining experience, and we appreciate your feedback regarding our pricing.We do want to address the concern you had at the end of your stay. While we understand that each team member has a specific role, we strive to ensure all guests receive the assistance they need. We apologize if this was not the case during your departure. We value your feedback and will use it as a basis for continuous improvement.Thank you for choosing The Marker San Francisco and for sharing your experiences with us. We hope this will not deter you from staying with us again in the future.

10/10 - 훌륭해요

Adriana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Trendy and inviting
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Adriana, thank you for your glowing review. We're thrilled you found The Marker San Francisco both fashionable and welcoming. We're looking forward to welcoming you back for another comfortable and stylish stay with us.

8/10 - 좋아요

Haydee

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The decor is excellent
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Haydee, thank you for appreciating the aesthetic appeal of The Marker San Francisco. We strive to provide an inviting atmosphere for our guests, and are glad you enjoyed it. Looking forward to hosting you again in the future.

2/10 - 너무 별로예요

Tabitha

2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Tabitha, we notice you've left a rating but without any specifics about your experience. Hearing more could allow us to make any necessary improvements. We would appreciate if you could share more details about your stay. In the future, please do not hesitate to let our team members know about any needs or concerns so we can attempt to rectify them on the spot.

8/10 - 좋아요

Mai

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Beautiful hotel, but there was never any hot water in the morning for showering in the mornings. Great location with easy access to various dining options. Overnight valet was outrageously priced but there’s an easily accessible option around the corner for $40 less per night.
답변 제공: Customer Service 님, 2024년 3월 15일
Mai, thank you for the feedback. Your satisfaction is of utmost importance to us at The Marker San Francisco and we are glad you loved our enviable location. We have taken note of your findings regarding the morning amenities and parking suggestion, and assure you these will be assessed to better our offerings. We look forward to serving you again soon and ensuring your next experience proves even more enjoyable.

6/10 - 괜찮아요

John

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
John, thank you for taking the time to rate your stay. We regret it didn't completely meet your expectations and would appreciate further feedback to help understand your unique perspective. Please don't hesitate to contact us with any details to improve future guest experiences. Thank you once again, we hope to have another opportunity to provide an enhanced stay.

10/10 - 훌륭해요

Nikki

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love the staff the most, especially Nessa, at the front desk. She makes an effort to remember our names and is so pleasant every time we see her. We never see the cleaning staff, but they do such a great job of keeping things tidy. We are in SF a lot and we have made the Marker our go-to hotel.
2024년 3월에 4박 숙박함
답변 제공: The Marker Team 님, 2024년 3월 12일
Hi Nikki and Tammy!Thank you again for the glowing review! It is always a pleasure having you here. We love being your home away from home. Your comments will be shared with our entire staff, including Nessa. We are very glad to know you were pleased with your overall stay. We look forward to welcoming you again and continuing to meet your expectations.Cheers,

10/10 - 훌륭해요

ARPINE

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Arpine, thank you for your stellar rating of The Marker San Francisco! It's wonderful to know your stay with us met your expectations. We truly appreciate your feedback and we hope to welcome you back in the near future. Safe travels.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and accommodations! Overall an amazing experience.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Nancy, it's wonderful to read about your amazing experience at The Marker San Francisco. We're thrilled you were pleased with the accommodations and that our team members added to your overall stay. We hope to welcome you back in the near future for more exceptional experiences.

4/10 - 별로예요

Kimberly

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Hotel would be a fine 3 star stay but they charge you for room and then steep destination fee that you only get partially refunded for facilities they don’t tell you exist and for the “convenience” of having to refill your own water bottles. Staff unwilling to help and just repeat a textbook answer back at you. Nothing is made clear about the fees when you book or check in. And it’s in a pretty undesirable neighborhood, so it’s not a destination. Overall the room was okay, felt a little old and outdated and staff was lacking. You won’t hate your stay but it won’t feel like the 4 star experience they promote. I won’t come back. Could have gotten the same for a Holiday Inn Express.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Kimberly, we regret to hear that your experience didn't fully meet your expectations. We understand your concerns about the destination fee and the dissemination of pertinent information regarding our amenities. Our team members are usually appreciated for their assistance and we're sorry this wasn't your experience. We take your feedback regarding improvements to our neighborhood surroundings and on-site facilities seriously. We would love the opportunity to provide a better experience should you choose to say with us again. We are committed to improving our guests' experiences.

8/10 - 좋아요

Michael

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thank you for the 4-star rating, Michael!We are delighted to see that you had a wonderful time at The Marker San Francisco. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 - 훌륭해요

Janina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful clean and very safe. Staff was very helpful
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Janina, it's fantastic to hear that you appreciated the cleanliness and safety at The Marker San Francisco. We're also pleased our team members made a positive impression on you with their helpfulness. Your lovely feedback is greatly appreciated. We can't wait to welcome you back in the future.

10/10 - 훌륭해요

Gabriel

2024년 3월에 4박 숙박함
답변 제공: The Marker Team 님, 2024년 3월 28일
Gabriel, thank you for rating The Marker San Francisco. It's great to see that you had a good experience with us. We look forward to hosting you again in the future, and strive to make your next stay even better. Safe travels!

4/10 - 별로예요

Francisco

출장 여행
- No Room Service - Tratto Restaurant & Bar was closed Sundays & Mondays - Ice Machine located on a different floor - No Coffee Machine im the Room - Breakfaat Service at Tratto was less than a pleasant experience; wait time was very slow
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Francisco, we appreciate your feedback. It seems there were a few aspects of your stay that didn't meet your expectations. We're sorry to hear about your experience with our dining services and the inconvenience you had with amenities located in other parts of the hotel. We understand the importance of a prompt and enjoyable breakfast experience and we're addressing your concerns about service speed. We're continuously looking for ways to improve our guest's stay and your feedback is helpful. Thank you for bringing these matters to our attention.

4/10 - 별로예요

Francisco

연인과의 여행
별로예요: 편의 시설/서비스
They have a destination fee on top of all the charges and fees. And they tell you last minute they are going to take it Away from a deposit you have to make. Not staying again for that destination fee.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Francisco, it's regrettable to hear about your dissatisfaction with some recently encountered charges. It's always our intention to ensure you're clearly informed of all costs associated with your stay. We wish to assure you that all fees are in line with local hospitality standards, each designed to enhance the guest experience. Should you choose to stay with us again, we're committed to providing further clarity about any costs. We'd truly value another opportunity to make your stay a better one.

10/10 - 훌륭해요

Mia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of my favorites. Clean and comfortable.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Mia, we're thrilled The Marker San Francisco is among your favorites and you found the environment both clean and cozy. It's our goal to provide comfort and cleanliness that exceeds expectations. We look forward to welcoming you back for another visit soon.

2/10 - 너무 별로예요

Alfonso

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
We appreciate your feedback, Alfonso.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.