After reading some of the negative reviews I was concerned but we arrived early and they said if we could wait 30 minutes our room would be ready and it was,everything about this hotel was good,we went to BST in Hyde park and was happy with the short walk back to the hotel.ideally situated for these events,on return the reception staff asked if we had enjoyed the concert and wished us good night,the room was very hot as we were on the 3rd floor but we opened the windows and had a good nights sleep.We walked the short walk back to Baker Street station and travelled back to the midlands,we found this hotel value for money and would use again