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컴포트 인 몬테레이 파크 - 로스앤젤레스 여행 후기

2.5 out of 5
컴포트 인 몬테레이 파크 - 로스앤젤레스
588 S Atlantic Blvd, Monterey Park, CA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 305개" "
평점 8 - 좋아요. 1001개 이용 후기 중 395개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 177개" "
평점 4 - 별로예요. 1001개 이용 후기 중 66개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 58개" "

8.2/10

청결 상태

7.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

4/10 - 별로예요

Housun

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로임
청결상태가 깨끗하지않았으며 기본제공인 칫솔,치약을 주지않고 달라고말해야 준다. 조식 종류도 적었고 카운터에있던 중국인직원은 우리의말을 듣지않고 자기하고싶은말만 반복해서 말했다
2018년 2월에 1박 숙박함

6/10 - 괜찮아요

carl 님, i cheon

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
시설을 수리하고 있어서 냄새가 심했습니다.
시설을 개조하면서 각종 냄새가 너무 심했습니다. 그래서 인지 호텔에 대한 인상도 조금은 안 좋았습니다. 공항과 한인타운의 접근성은 좋네요
2017년 12월에 2박 숙박함

6/10 - 괜찮아요

carl 님, seoul

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
시설이 깨끗하네요
가격대비 깨끗했습니다. 접근도 용이했고, 새로 지은 시설이라 아직도 공사는 진행 중이고. 조금은 소음에 취약합니다.
2017년 12월에 1박 숙박함

8/10 - 좋아요

Quinn 님, Las Vegas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Edgar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 4월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 16일
Dear Edgar, we're pleased to hear that you had a nice experience during your stay! If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, we'd love to hear them. Your feedback helps us continue to provide great experiences for all our guests.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

8/10 - 좋아요

WENFANG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 11일
Dear Wenfang, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 9일
Dear Jessica, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Mei 님, Monterey Park

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 29일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Bernardo Alejandro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 25일
Dear Bernardo, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Wendy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beyond a 5 star.
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 18일
Dear Wendy, thank you so much for your glowing review! We're truly honored by your feedback and thrilled to have exceeded your expectations. Providing exceptional service and accommodations is what we aim for, and we're delighted that you found your experience with us to be beyond a 5-star rating. Your satisfaction means the world to us, and we can't wait to welcome you back for another outstanding stay in the future!Best Regards, Comfort Inn Monterey ParkCustomer Care Team

8/10 - 좋아요

TRINH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 14일
Dear guest, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Myo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 11일
Dear Myo, thank you for choosing to stay with us, and we're glad to hear that you found our hotel to be a nice place. We strive to provide a positive and comfortable experience for all our guests. If there are any specific aspects you enjoyed or if there's anything we can improve upon, please feel free to share your feedback. We appreciate your visit and hope to have the opportunity to welcome you back in the future.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Evan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean and in a great location. I appreciate the value of this location as well as their complimentary breakfast.
2024년 3월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 7일
Dear Evan, thank you for taking the time to share your positive feedback. We're delighted to hear that you appreciated our clean property, great location, and the value we offer. It's always a pleasure to know that our guests enjoyed their stay. We hope to have the pleasure of welcoming you back for another great experience in the future. If you have any specific suggestions or preferences for your next visit, please feel free to let us know. Safe travels!Best Regards, Comfort Inn Monterey ParkCustomer Care Team

2/10 - 너무 별로예요

Philip

반려동물 동반 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very poorly managed property. Rude service! I called before booking to ask if they are pet friendly and they said yes with a $150 cleaning deposit. I arrived and then they said no pets. When I challenged them they change to a $250 fee, not deposit. I asked for manager and said no manger available even in case of emergency. Front desk kept asking me to confirm agreement to charge me and I declined. Would not offer me policy in writing. She had limited English language skills and just got frustrated. She wouldn't even let me call Expedia at the lobby because I had dog with me and made me leave. When I reached Expedia and they called property on my behalf, the hotel was not helpful and would not offer refund so I was charged without staying. (Expedia only offered a partial credit.) I will never trust dealing with this hotel, with no one in charge. I found far better accommodations in the area. Do not go there!
2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 27일
Dear Philip, we sincerely apologize for the challenges you faced during your recent stay, and we are truly sorry for any inconvenience caused. This is not the level of service we aim to provide, and your feedback is invaluable in helping us tackle these issues. We will investigate this matter thoroughly and take appropriate action to ensure it doesn't happen again in the future. If there's anything specific you would like us to handle or if you have further details to share, please contact us directly. We appreciate your understanding and hope you will give us another opportunity to serve you in the future.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Julian

2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 21일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Grecia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very clean and Miguel in the front desk was very helpful!
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 6일
Dear Grecia, thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you found our hotel very clean and that Miguel at the front desk was very helpful. Providing a clean and welcoming environment with helpful staff is our priority, and we're glad we could make your stay enjoyable. If there are specific details you appreciate or if there are ways we can make your future visits even more pleasant, please feel free to let us know. We value your input and look forward to the opportunity to welcome you back for another satisfying stay.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Eugene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 25일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Ifetayo

2024년 1월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 19일
Dear Ifetayo, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Beverly

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 19일
Dear Beverly, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Comfort Inn Monterey ParkCustomer Care Team

8/10 - 좋아요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 17일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

ivan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 12일
Dear Ivan, we're thrilled to hear that you found our place great! If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please feel free to let us know. We appreciate your feedback and look forward to the opportunity to welcome you back. Thank you for choosing our accommodations! Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

June

2023년 12월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 29일
Dear June, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

ricardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Dear Ricardo, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Patsy

가족 여행
2024년 1월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Dear Patsy, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Raymond

연인과의 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 2일
Dear Raymond, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

8/10 - 좋아요

Rajkumar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is in the middle of Monterey Park close to downtown and access to other attractions. Near freeways and good amount of parking available. Breakfast is decent with options. I was put in a room next to the front desk which was noisier in the morning. Front desk staff were helpful
2023년 12월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 2일
Dear Rajkumar, thank you for your feedback. We're glad to hear that our location suited your needs and that you appreciated the breakfast options. We apologize for any inconvenience caused by the noise near the front desk and will consider your comments for future improvements. We hope to have the opportunity to welcome you back for a more peaceful stay in the future.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 30일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and quiet place and near to all
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 3일
Dear Vanessa, we're pleased to hear that you found our location clean, quiet, and conveniently situated. Providing a comfortable environment for our guests is our top priority. Thank you for your positive feedback, and we hope to have the opportunity to welcome you back in the future!Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Edith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Care Team 님, 2023년 12월 19일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Alma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean. The breakfast area was clean & had a lot of options. We enjoyed our stay & will definitely stay there on our next visit to LA.
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 14일
Dear Alma, we're delighted to hear that you had a clean and enjoyable stay with us! Providing a clean and comfortable environment, along with a variety of breakfast options, is our goal. We appreciate your positive feedback and look forward to welcoming you back on your next visit to LA. If you have any specific preferences or requests for your next stay, feel free to let us know. Thank you for choosing us, and we can't wait to host you again!Best Regards, Comfort Inn Monterey ParkCustomer Care Team

2/10 - 너무 별로예요

PATRICIA

Muy mala atención en recepción por parte de una empleada asiática.
2023년 12월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 6일
Dear Patricia, we sincerely apologize for the experience you had at our reception, and we appreciate you bringing this to our attention. Providing excellent service is a top priority for us, and it's disheartening to hear that we fell short during your visit. We take your feedback seriously and will handle this matter promptly. Our goal is to ensure every guest feels welcome and receives the high level of service they deserve. If you're open to it, we would appreciate more details about your experience, such as the date and time, to investigate and take appropriate action. Alternatively, if there's anything specific we can do to make amends or improve your perception, please let us know. Again, we apologize for any inconvenience caused, and we hope to have the opportunity to make things right on your next visit.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Norma

아이를 동반한 가족 여행
It was great and clean and staff very pleasant
2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Dear Norma, thank you for choosing our hotel for your stay, and we appreciate your positive feedback! We are delighted to hear that you had a great and clean experience and that our staff contributed to making your stay pleasant. Your satisfaction is important to us, and we look forward to welcoming you back on your future visits. If you have any specific comments or suggestions for improvement, feel free to share them with us. Thank you again for your kind words, and we hope to have the pleasure of hosting you again soon.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Rena

2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 20일
Dear Rena, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Sergio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 16일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - 훌륭해요

Manuel

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet, safe, conveniently located next to freeway
2023년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 16일
Dear Manuel, we're pleased to hear that you found our hotel to be clean, quiet, safe, and conveniently located next to the freeway during your stay. Providing a comfortable and secure environment for our guests is a priority for us. If there's anything more we can do to enhance your future stays or if you have any further feedback, please don't hesitate to reach out. We appreciate your comments and look forward to accommodating you for another pleasant experience during your next visit.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

2/10 - 너무 별로예요

Gabino

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 8일
Dear Gabino, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Choong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 8일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Marke

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 31일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Pablo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 25일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

chor

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 24일
Hi Chor,Thank you for taking the time to rate us based on your recent visit. We hope you had an awesome and comfortable stay. We are looking forward to having you back the next time you are in the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

4/10 - 별로예요

OKTAY

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 16일
Hi Oktay,It is great to receive feedback from you regarding your recent stay with us. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Thanks for choosing to stay with us and we look forward to your next visit. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Rachel

2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 31일
Dear Rachel, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

6/10 - 괜찮아요

MEI-YA

2023년 9월에 5박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 7일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Samuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great time
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 7일
Hi Samuel,Thank you for taking the time to rate us based on your recent visit. We hope you had an awesome and comfortable stay. We are looking forward to having you back the next time you are in the area. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 9월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 7일
Hi David,It is great to receive feedback from you regarding your recent stay with us. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Thanks for choosing to stay with us and we look forward to your next visit. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

8/10 - 좋아요

sarrah

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Everything was great except check in. The lady working the front desk was doing her best and I don’t fault her at all. There were only 2 families in front of us and it still took over 30 minutes to get checked. Every time the phone rang she had to stop what she was doing and pause the check in process. They really need at least a second person. The room was clean and comfortable. The breakfast was good. Parking was easy.
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 25일
Dear Sarrah,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the extended check-in time you experienced. Your patience is greatly appreciated. We understand the importance of a smooth check-in process, and we will certainly take your comments into consideration as we continually work to improve our services.On a positive note, we're delighted to hear that you found your room clean and comfortable, enjoyed the breakfast, and had no issues with parking. Our team is here to ensure your stay is as pleasant as possible, and we hope to provide you with an even better experience on your next visit.If you have any more comments or suggestions, please don't hesitate to share them with us. We look forward to welcoming you back in the future.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Paulino

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Esta muy limpio y cómodo, todo parece funcionar muy bien y muy buena atención en from dest
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 25일
Dear Paulino,Thank you for sharing your positive feedback about your recent stay! We're glad to hear that you found everything clean and comfortable and that you received great service at the front desk. We hope you had a pleasant and comfortable stay. We're always here to provide you with exceptional service. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again on your next trip.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

2/10 - 너무 별로예요

yaoqin

2023년 9월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 11일
Hi Yaoqin,Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the big room but they charge for parking. The staff were very friendly.
2023년 9월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 5일
Dear Maria,We're thrilled to hear that you enjoyed your spacious room and found our staff to be very friendly. Your satisfaction is our priority, and it's great to know we met your expectations in terms of service.Regarding the parking charge, we understand your concern, and we'll take it into consideration for future improvements. We hope this won't deter you from choosing our hotel again in the future.Best Regards, Comfort Inn Monterey ParkCustomer Care Team

10/10 - 훌륭해요

Pedro

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Todo estuvo muy bien. Lo único es que te cobran el cuarto dos veces y luego se tardan casi una semana en reembolsar. No entiendo porque lo hacen. Fuera de eso el hotel está muy bueno y limpio. Los empleados son muy atentos y agradables.
2023년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 31일
Dear Pedro,Thank you for your kind review. We're pleased to hear that you had a positive experience with us overall. We apologize for any inconvenience you faced with the food service. Your feedback is important to us, and we'll work on improving the food refill process. We're glad you found our hotel clean and our staff attractive and pleasant. It's our aim to provide a great guest experience. We look forward to welcoming you back and providing an even better stay next time.Best Regards, Comfort Inn Monterey ParkCustomer Care Team