You need to completely retrain your staff, from the people at the various doors to the property who are aggressive and rude, to check in staff who are clueless, to bartenders who are not able to make even the simplest cocktails. You should hire a hospitality consultant to revamp evetyyhing. I paid almost $750 a night for the equivalent of 3 star service. I will call out that the spa was excellent, as was The Boathouse Restaurant.