Dear Gerry, Your Recent Stay at Mainstay Suites,I am writing in response to the concerns you raised following your recent stay at Mainstay Suites, specifically regarding the issue of mold you reported in your room and the matter of your refund through Expedia.Firstly, I want to express our sincere apologies for any inconvenience you may have experienced. We strive to provide our guests with the highest standards of service and accommodation, and it deeply concerns us when we fail to meet these expectations.Regarding the claim of mold in your room, we take such matters very seriously. After receiving your complaint, we conducted a thorough inspection of your room and surrounding areas. I must inform you that our team found no evidence of mold or related issues. We pride ourselves on our rigorous cleaning protocols and regular maintenance checks to ensure the health and safety of our guests. It's distressing to note that the complaint, upon investigation, appears to be unfounded.In addition, I must address a discrepancy that occurred during your check-in process. Our records and front desk staff report that there were inconsistencies in the information provided at the time of your arrival, which is concerning. Honesty and transparency are values we uphold for all interactions at our hotel, and we expect the same from our guests.As previously discussed thru email and via phone conversations, Regarding your refund, (of 56.00)as your booking was made through Expedia, the refund process must be initiated and handled through their system.( completed on my end) We have communicated with Expedia about your case. Expedia representative expressed to me to have said guest contact them with information of discount you will receive.While we understand that writing a review is a personal right and a valuable source of feedback, we encourage our guests to ensure that their reviews accurately reflect their experience. False allegations can be damaging and are taken seriously.We value your patronage and genuinely hope this incident does not mar your overall perception of our hotel. We are committed to ensuring our guests have a pleasant and truthful experience. If you wish to discuss this matter further or have any other concerns, please feel free to contact me directly.Thank you for staying with us, and we hope to have the opportunity to serve you better in the future.Sincerely,Heidi WillisGeneral Manager

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback. We try to offer more for breakfast than what is required, which is coffee and a wrapped pastry. I will let the head of housekeeping know of the issue with the room. We hope to see you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback! We hope to see you again in the future.

Thank you for your feedback. I do apologize more breakfast was not put out, our breakfast goes from 7am-10am eastern on weekends. We offer sausage, sausage gravy, biscuits, fresh fruit, yogurt, bagels, bread, hard boiled eggs, cereal and other hot options in our marketplace.

We apologize for failing to meet your expectations with your stay. We are only a short 3 mile drive from town. We have Guest service agents available 24/7 at the front desk if you have any problems.

Thank you for your feedback. I do apologize for failing to meet your expectations during your stay. We gave you a courtesy upgrade from the original room you had booked which was a queen room. We upgraded to a king room, and when the 2 king rooms we offered you you declined, we upgraded to a double queen room at no cost to you. We reported the window locks to maintenance and they reported back that they are in working order. We offer sausage, biscuits, gravy, fresh fruit, yogurt, cereals, bagels, toast and more for breakfast than what is required, which is coffee and a wrapped pastry. Again we apologize for failing to meet your expectations with your stay.

Thank you for your feedback! I do apologize about the lighting in the room. I will have maintenance go and check it. We are currently working on upgrades to the hotel. We hope to see you again in the future!

Thank you for your feedback! We are so glad you enjoyed your stay with us on new years! We look forward to seeing you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback. We apologize for failing to meet your expectations with your stay. In the future, if any problems arise, please let the front desk agents know.

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback. I have let the head of housekeeping know of the issue. We do apologize about the power being out, as half of our town was without power due to the Duke Energy power grid going offline. The power was out at 6:22 and back on at 9:00am. We hope to see you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback! We will be sharing the review with our team. We look forward to seeing you again in the future!

Thank you for your feedback! We will be sharing the review with our team. We look forward to seeing you again in the future!

Thank you for your feedback! We look forward to seeing you again in the future!

Thank you for your feedback! I have let maintenance know of the issue. We look forward to seeing you again in the future!

Thank you for your feedback. We look forward to seeing you again in the future!

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback staff to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

Thank you for your feedback. We try to offer more for breakfast than what is required which is a wrapped pastry and coffee. We also offer other hot options in our market place for purchase.

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in MainStay Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.

Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with all of the issues during your stay. Our team will be taking care of all of the issues and your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites. We sincerely appreciate and value your feedback as a guest at our property. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

Thank you for your feedback! We are currently working on renovations to our hotel so we hope to see you again in the future!

Dear Mr. Hollis, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with all of the issues during your stay. Our team will be taking care of all of the issues and your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

Thank you for your review, we look forward to the next time you stay with us.

Thank you for your feedback! We apologize for any issues you had while staying with us! We hope to see you again in the future!

Thank you for the positive feedback. I will be sharing with my team. Hope to see you again in the near future. Sincerely