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페어필드 인 & 스위트 바이 메리어트 더햄 사우스포인트 여행 후기

2.5 out of 5
페어필드 인 & 스위트 바이 메리어트 더햄 사우스포인트
7807 Leonardo Dr, Durham, NC

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 666개 이용 후기 중 331개" "
평점 8 - 좋아요. 666개 이용 후기 중 191개" "
평점 6 - 괜찮아요. 666개 이용 후기 중 78개" "
평점 4 - 별로예요. 666개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 666개 이용 후기 중 35개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Tyja

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed 3 nights for Dreamville fest and everything was great aside from them never cleaning our room. We had to go down every night when we got back for new towels. I even asked for a large trash bag because they didn’t empty our trash either.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Kara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Conovia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay. I was very comfortable and felt safe. The manager on duty Mr. Taylor was sooo nice and informative.
2024년 1월에 2박 숙박함
답변 제공: Fairfield Team 님, 2024년 2월 19일
Thank you for your feedback. We will make sure to recognize Mr. Taylor

10/10 - 훌륭해요

Tod

2023년 12월에 1박 숙박함
답변 제공: Fairfield Team 님, 2024년 2월 19일
Thank you for your feedback

8/10 - 좋아요

chauncey

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place. Breakfast could be better
2024년 1월에 2박 숙박함
답변 제공: Fairfield Team 님, 2024년 2월 19일
Thank you for your feedback

4/10 - 별로예요

Megan 님, Greenville

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
We were very pleased with the location and convenience of staying at this hotel. The biggest downside was that they had no hot water which, as you can imagine, is a HUGE inconvenience. This should be an absolute necessity, especially when booking a room at a 4-star hotel. While we were hoping to have a relaxing evening/night before heading to Duke Hospital for what will be a very stressful day, we had no such luck.
2024년 1월에 1박 숙박함
답변 제공: Fairfield Team 님, 2024년 2월 19일
We apologize for the inconvenience; we take your feedback very seriously and are addressing this issue to ensure that it was an isolated occurrence. We appreciate your feedback.

8/10 - 좋아요

Charles

2024년 1월에 1박 숙박함
답변 제공: Fairfield Team 님, 2024년 2월 19일
Thank You for your feedback

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel. Clean comfortable room. Friendly helpful staff. Great breakfast. Will stay again.
2024년 1월에 1박 숙박함
답변 제공: Fairfield Durham Team 님, 2024년 2월 19일
Thank you for your feedback!

10/10 - 훌륭해요

Dakeita 님, Granite quarry

2024년 1월에 1박 숙박함
답변 제공: Fairfield Durham Team 님, 2024년 2월 19일
Thank you for your feedback

8/10 - 좋아요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very clean, fresh and comfortable.
2024년 1월에 1박 숙박함
답변 제공: Fairfield Durham Team 님, 2024년 2월 19일
Thank you for your feedback

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Fairfield Durham Team 님, 2024년 2월 19일
Thank you for your feedback!

2/10 - 너무 별로예요

Lauren

별로예요: 청결 상태
Hotel charged my card for “no show” and will not refund. I was only a no show because I was in the ER and admitted to the hospital. All I asked them to do was to transfer the reservation to a new night. Too bad, now I will never EVER stay there because of poor customer service.
2023년 11월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 11월 29일
Dear guest,We are sorry to hear about your situation and apologize for not being able to solve the issue to your satisfaction. As you may or may not know, we do not give complimentary same-day cancellations. We also do not have the authority to change a 3rd-Party reservation here at the property. Most hotels unfortunately receive a lot of same-day cancellation requests for many different, serious reasons. Given the fact that we have no ability or right to verify the reasons given to us, we have to take an objective approach to our policy. I am truly sorry that in this situation, we were not able to give you the resolution you requested.Thank you for your inquiry.

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My 10 year old daughter and I stayed thanksgiving night and Friday night. Our stay was great overall but I have two complaints! The indoor pool water temperature was not warm enough for even the kids to swim in and they had no towels in the pool area! Second issue was that my room 312 had a very loose toilet seat and I stopped at the front desk our first day to inform the staff! Nothing was done about either issue, the most important being the toilet seat issue!
2023년 11월에 2박 숙박함
답변 제공: Fairfield Team 님, 2023년 11월 29일
Dear Guest,Thank you for letting us know about your stay. I assure you that we will address your specific issues with the hotel leadership teams and work to better handle these types of issues in the future. Thank You

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We wanted a Hotel close to Duke Southpoint that offered breakfast. This fit for us.
2023년 11월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 11월 22일
Thank you for staying with us! We hope to see you again soon.

10/10 - 훌륭해요

Hans

2023년 10월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 11월 22일
Thank you for your review. We hope to see you again when you are in our area!

8/10 - 좋아요

Carl 님, Johnson City

2023년 10월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 11월 16일
Thank you for staying with us and for your review!

10/10 - 훌륭해요

Cynthia

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great experience. The room was clean, the bathroom well stocked. Enjoyed breakfast. Very nice facility. Will stay again
2023년 9월에 1박 숙박함
답변 제공: Fairfield Durham Team 님, 2023년 9월 26일
Thank you for staying with us! We hope to see you again soon.

10/10 - 훌륭해요

Keith

2023년 9월에 1박 숙박함
답변 제공: Fairfield Durham Team 님, 2023년 9월 27일
Thank you for choosing to stay with us! We hope to see you again soon.

10/10 - 훌륭해요

Margie

2023년 9월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 9월 8일
Thank You! We hope to see you again!

10/10 - 훌륭해요

Keith

2023년 9월에 1박 숙박함
답변 제공: Fairfield Durham Team 님, 2023년 9월 26일
Thank you for staying with us and we hope to see you again soon!

8/10 - 좋아요

Janice 님, Woodstock

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was good place to stay.
2023년 9월에 2박 숙박함
답변 제공: Fairfield Team 님, 2023년 9월 11일
Thank you for staying with us. We hope to see you again soon!

10/10 - 훌륭해요

Teresa

가족 여행
좋아요: 편의 시설/서비스
Absolutely lovely stay. The staff was fantastic and the gentleman that oversees the breakfast is a true professional. You can stay at a different place but it’s going to cost more definitely. Proximity to anything in the triangle is relatively easy from here also!
2023년 9월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 9월 5일
Thank You for staying with us and we hope to see you again soon!

4/10 - 별로예요

Debbie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bed was really uncomfortable, it was like sleeping on a rock. Also, room smelled like cat pee.
2023년 8월에 2박 숙박함
답변 제공: Fairfield Team 님, 2023년 8월 31일
We are truly sorry that your stay was less than expected. We will review your comments with our team and do our best to improve in the areas you mentioned.Thank You

10/10 - 훌륭해요

Sommer

2023년 8월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 9월 15일
Thank you for staying with us. We hope to see you again soon!

10/10 - 훌륭해요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was good but staff was outstanding. From the front desk to housekeeping to the breakfast staff, everyone was kind, friendly, and hard working. Highly recommend!
2023년 8월에 2박 숙박함
답변 제공: Fairfield Team 님, 2023년 8월 31일
Thank you for choosing to stay with us! We hope to see you again when you come back to our area.Thank You,

10/10 - 훌륭해요

Melissa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a clean nice place. The pool was nice and so were the employees . My only small complaint was that the air conditioner was very loud and made it hard to sleep. THE Breakfast was also nice and the employees were very pleasant and helpful.
2023년 8월에 1박 숙박함
답변 제공: Fairfield Durham team 님, 2023년 8월 23일
Thank you for staying with us and for your feedback!

10/10 - 훌륭해요

Trina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everyone was very friendly. Hotel was conveniently located. Pool was nice. Breakfast was exceptiponal
2023년 8월에 1박 숙박함
답변 제공: Fairfield Durham team 님, 2023년 8월 23일
Thank you for choosing us! We hope to see you again soon.

8/10 - 좋아요

Angnettia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property was nice and quiet. The only issues we had was our TV didn’t work and our air didn’t work but they did send someone to fix the air but we never had the TV to work.
2023년 8월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 8월 16일
Thank you for staying with us, and for providing feedback. We apologize for the TV issues you had, and we will certainly have that rectified.

4/10 - 별로예요

Shane

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The AC quit, and had to have a maintenance man to come in the middle of the night
2023년 8월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 8월 7일
We are terribly sorry that you encountered an issue with your AC. It is always unfortunate when systems break down or stop working. Even when uncontrollable events such as this happen, we always try to do our best to take care of it as soon as possible. Thank you for staying and for letting us know about your issue.

10/10 - 훌륭해요

Vinette

2023년 7월에 2박 숙박함
답변 제공: Fairfield Durham Team 님, 2023년 8월 23일
Thank you for choosing us! We hope to see you again soon.

10/10 - 훌륭해요

ELIZABETH

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place. Clean and very accessible. Enjoyed our stay
2023년 7월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 8월 3일
Thank you for staying with us! and we appreciate your kind feedback. Hope to see you again when you come back to Durham.

8/10 - 좋아요

Dr. Lashaunda

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, the property was decent. The room had a stinch in it when we walked in and one of the comforters was quite dingy compared to the other bed and the seam was dirty. However, the employees were excellent both days and on all shifts. This includes the front desk, housekeepers, and maintenance man.
2023년 7월에 2박 숙박함
답변 제공: Fairfield Team 님, 2023년 7월 31일
Thank you for letting us know about your stay. We will discuss the good and not so good with our leadership team and applicable staff. We hope to see you again!

2/10 - 너무 별로예요

Adam

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Room smelled awful. AC didn’t work
2023년 7월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 7월 24일
We are truly sorry and disappointed to hear about the issues that you had. Guest satisfaction is something we take very seriously and will look into your stay and take care of those issues immediately. Thank you for your review.

6/10 - 괜찮아요

Zella

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
I was not informed, nor would I have been pleased if I were informed about the lack of room service— dirty towels not picked up and clean replenished, trash cans not emptied, nor bed made. The toilet paper was such a LOW grade—not Marriott’s expected quality by far. When arriving back to room after being gone all day and finding everything in disarray is quite disappointing. I look forward to a restful night not one that I am informed at 11:30pm I can come down to desk and get clean towels if I want them. This is not Marriott!!!!!
2023년 7월에 2박 숙박함
답변 제공: Fairfield Team 님, 2023년 7월 17일
We are saddened to hear about your room service experience. We simply follow Marriott's room service model which states that we clean stayovers every other day. If a guest checks in on a Friday, the room would not be serviced until Sunday. Should a guest need service, they may request it and it will be performed. This model has been in place since mid 2022. Premium Hotels, excluding Resorts, will offer Daily ServiceSelect and Extended-Stay Hotels will offer Every-Other-Day ServiceLuxury Hotels/Resorts and Premium Resorts will offer Daily Full Clean Service

8/10 - 좋아요

Jay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Birthday visit
There should be a noise curfew in the lobby. A fan would be nice in the bathroom. A nightlight in the bathroom as well. TV stations didn’t work well. All in all, it was a nice stay. One of our favorite hotels when we travel to Durham.
2023년 6월에 4박 숙박함
답변 제공: Fairfield Team 님, 2023년 7월 4일
Thank you for staying with us. We will address the issues you mentioned with our leadership team to ensure that we don't have these same issues in the future. Thank you for your feedback.

6/10 - 괜찮아요

Ester

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The hotel was in a good location. Our room was not very clean!
2023년 6월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 6월 28일
Thank you for your patronage and for your feedback. We promise to do our best to improve and we hope you decide to give us another chance if/when you are in the area.

10/10 - 훌륭해요

Gail 님, Wilmington

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I called in the morning to request that the shower in my room be handicap accessible. Mr. Leonard went above and beyond to honor my request which my stay that much nicer.
2023년 6월에 1박 숙박함
답변 제공: Fairfield Inn Team 님, 2023년 6월 19일
We are so glad you chose to stay with us and we look forward to seeing you again!

10/10 - 훌륭해요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great with our stay! I really appreciate that they had turkey sausage available.
2023년 6월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 6월 16일
Thank you for staying with us! We hope to see you again

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Fairfield Durham Team 님, 2023년 6월 12일
Thank you for choosing to stay with us!

4/10 - 별로예요

Patricia

Not to bragg about
I expected a better service not employees ignoring their customers. There was no free coffee or tea available in the lobby. I had better service at less expensive hotels than this one. Dated rooms and bathrooms. Breakfast was ok.
2023년 6월에 1박 숙박함
답변 제공: Fairfield Durham Team 님, 2023년 6월 5일
Without knowing the specifics about your encounter, I cannot respond appropriately. I will say that our goal is to always respond and address every guest with great service and intentions. Also, we have complimentary coffee and tea in our lobby daily from 6:30am - 10:00am. Complimentary coffee packs and a coffee maker are located in every guest room as well. You are correct, that we do not provide "all-day' complimentary coffee. The Marriott brand has several awesome full-service brands as well as select-service brands with more offerings for you to explore in the future. Thank you for staying with us and for your review.

10/10 - 훌륭해요

rose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 star
2023년 5월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 5월 23일
Thank you for choosing to stay with us. We hope to see you again soon!

10/10 - 훌륭해요

patrick

2023년 5월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 6월 5일
Thank you for staying with us. We hope to see you again!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service
Staff members were all friendly, at least 5 inquired about our stay during breakfast/checkout alone. Check in was seamless, and Alexis even asked us preferences when assigning our room. When the staff is happy, it shows.
2023년 4월에 1박 숙박함
답변 제공: Fairfield Durham Team 님, 2023년 4월 5일
Thank you so much for staying with us! We hope to see you again soon.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: Fairfield Team 님, 2023년 4월 4일
Thank you for staying with us. We hope to see you soon!

2/10 - 너무 별로예요

Deandre

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst customer service I have ever experienced in my life! Manager does not call you back so they clearly don’t care about their customers, Expedia is just as bad and I will never use either of them ever again in my life!
답변 제공: Fairfield Management 님, 2023년 4월 11일
I apologize for the issues that you had with your reservation. We have processed a refund for all charges incurred at our property for this reservation.

10/10 - 훌륭해요

Jeffrey

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jack was very helpful and the place was very clean and quite. there was an issue with the Expedia bill in the beginning.
2023년 3월에 2박 숙박함
답변 제공: Fairfield Inn Team 님, 2023년 3월 16일
Thank you for staying with us! We hope to see you again if you are ever in the area.

10/10 - 훌륭해요

christeen

2023년 2월에 1박 숙박함
답변 제공: Fairfield Durham Team 님, 2023년 3월 27일
Thank You for staying with us. We hope to see you again soon!

6/10 - 괜찮아요

David

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 3월에 2박 숙박함
답변 제공: Fairfield Durham Team 님, 2023년 3월 7일
Thank you for staying with us

8/10 - 좋아요

William

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Visit for UNC game
Was a very nice hotel. Really liked the shampoo and conditioner and body wash in the shower. Breakfast was good. We did find a dead roach in our room though.
2023년 2월에 1박 숙박함
답변 제공: Fairfield Durham Team 님, 2023년 3월 1일
Thank You for your business, we hope to see you again soon.

10/10 - 훌륭해요

Lenell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Fairfield Durham Team 님, 2023년 2월 22일
Thank you for staying with us! We hope to see you again.