Booked through Expedia. Expedia doesn’t share your phone number with the hotel, so didn’t get any check in instructions. Had to text someone when we arrived to get access. Got into the room to discover a broken window frame that was letting in substantial cold air on a night that was going to be 20 degrees or colder. Texted the contact again who offered an extra towel to mitigate the draft. I asked if another room was available. Apparently there wasn’t another of the same room type available (but there were other rooms according to the hotel’s website). We left for a bit and when we returned a towel had been stuffed around the window frame, but the room was cold. Texted the contact again. No way to control the room temperature in the room. There was supposed to be a space heater in the room for extra heat, but there wasn’t. Someone brought one to us quickly. This was a lot of trouble to go through to just be comfortable and not cold in a hotel room in the winter in the mountains. We weren’t offered any type of discount, just a towel and a space heater. This hotel has contactless check in, which is typically fine assuming you receive instructions (we hadn’t). There is a restaurant, but the person working there when we arrived wasn’t helpful and bordered on rude about her inability to help us. She pointed us in the direction of the closed front desk and told us to text the number posted. Cool historic building that required a lot of effort not to be cold.