외관

홀리데이 인 에일즈베리, IHG 호텔 여행 후기

4 out of 5
홀리데이 인 에일즈베리, IHG 호텔
New Road Weston Turville, Aylesbury, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 138개 이용 후기 중 84개" "
평점 8 - 좋아요. 138개 이용 후기 중 40개" "
평점 6 - 괜찮아요. 138개 이용 후기 중 8개" "
평점 4 - 별로예요. 138개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 138개 이용 후기 중 4개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Kerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free Parking, convenient location just off A41, bright and airy low-rise building around central courtyard. Not sprawling, so facilities within easy reach. Pool, hot tub, sauna and steam. The family room/suite was enormous with separate bedrooms with adjoinng double doors and extra wc.
2024년 4월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2024년 4월 9일
Thank you for highlighting our convenient location and amenities! We're delighted you enjoyed your spacious family room suite. Looking forward to hosting you again soon!

10/10 - 훌륭해요

Colleen

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel was very clean and modern and the staff were great.
2024년 4월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2024년 4월 9일
We're thrilled to hear you enjoyed your stay! Thank you for your kind words. We hope to welcome you back soon!

8/10 - 좋아요

nicholas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2024년 4월 8일
Thank you for a positive review! We hope you will visit us again soon!

8/10 - 좋아요

Gordon

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2024년 4월 4일
We are glad to learn that you had a positive experience and we hope that you will visit us again soon!

10/10 - 훌륭해요

Elena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is amazing space. Thanks!!
2024년 3월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2024년 3월 25일
Thank you for a lovely feedback! We hope you will visit us again soon!

10/10 - 훌륭해요

Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good location and good parking
2024년 2월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2024년 3월 15일
Thank you for your positive feedback! We're thrilled to hear that you found our location convenient. Your satisfaction is our top priority. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Hatem

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel and location! Perfect for family stay with baby.
답변 제공: Artur Kuzniak, General Manager 님, 2024년 3월 6일
We're delighted to hear you enjoyed your stay at our hotel! It's fantastic that our location and amenities suited your family, especially with a little one. We appreciate your positive feedback and hope to welcome you back for another wonderful stay soon!

10/10 - 훌륭해요

Alan

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2024년 2월 27일
Thank you for a 5 out of 5 rating!

8/10 - 좋아요

Gemma

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was cold. Bedroom was cosy and slept so well. Breakfeast was tasty but lacked muffin cakes.
2024년 2월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2024년 2월 23일
Dear Gemma,Thank you for taking the time to share your feedback. We're pleased to hear that you found the bedroom cosy and had a good night's sleep. However, we apologise for any inconvenience regarding the pool temperature. Your comments about the breakfast and the lack of muffin cakes are duly noted, and we'll certainly take this into consideration to enhance our offerings. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience in the future.

8/10 - 좋아요

Ajay

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place to stay. Good service. Just one negative: we went for breakfast at 9am on Saturday, and there was very little food left, which was rather disappointing. Overall, we'd be happy to stay again
2024년 2월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2024년 2월 13일
Thank you for your kind words about our place and the positive comments. We apologise for the disappointment you experienced during breakfast on a Saturday. Your feedback is valuable, and we'll address this issue to ensure a more satisfying experience for our guests in the future. We appreciate your understanding and look forward to the opportunity to welcome you back for a more enjoyable stay.

10/10 - 훌륭해요

Harriet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Executive
2024년 1월에 3박 숙박함
답변 제공: Pooja 님, 2024년 2월 3일
Dear Harriet,Thank you for the great review. Hope to see you soon.Kind regards,Pooja Bhardwaj

10/10 - 훌륭해요

Graham

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel with comfortable room with good health club facilities.
2024년 1월에 2박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2024년 1월 10일
We're delighted to hear that you enjoyed your stay at our hotel and that you found the room comfortable. It's fantastic to know that you also appreciated our health club facilities. We hope you visit us again soon. Kind regards

10/10 - 훌륭해요

Simon

2024년 1월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2024년 1월 8일
It's great to learn that you had a 10 out of 10 stay! we hope you visit us again soon! Kind regards

8/10 - 좋아요

Lorna

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2024년 1월 8일
Thank you for your review. We are pleased that you had an enjoyable experience. We hope you visit us again soon. Kind regards.

8/10 - 좋아요

Chris

2023년 12월에 2박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2024년 1월 8일
Thank you for your review. We hope you will visit us again soon for another positive experience! Kind regards

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2024년 1월 8일
Thank you for top marks following your stay! We are glad you have an enjoyable stay and we hope you will visit us again soon!

8/10 - 좋아요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 12월 28일
Thank you for taking the time to leave a positive review! We hope to see you again soon!

8/10 - 좋아요

Suzanne

2023년 12월에 2박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 12월 28일
Thank you for a positive review! We hope you will visit us again soon!

6/10 - 괜찮아요

Andre

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Not what I was expecting
Got put in a disabled room and the hotel was not prepared to change us. Was very disappointed that are friends had paid less booked later and got a hotel suite.
2023년 12월에 2박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 12월 19일
We sincerely apologise for any inconvenience you experienced during your stay. We understand the importance of room preferences, and we regret that we couldn't fulfill your request for a change. Please know that your feedback is valuable to us, and we are actively addressing the situation to ensure a smoother experience for our guests in the future. Kind regards

10/10 - 훌륭해요

Simon

2023년 12월에 2박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 12월 19일
Thank you for a 10 out of 10 review! We hope you visit us again soon!

6/10 - 괜찮아요

Laura

가족 여행
Bed was confortable, and the bedroom was spacious , but the toilet didn’t flush very well , bar was expensive
2023년 12월에 2박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 12월 19일
We're delighted to hear that you found the bed comfortable and enjoyed the spacious bedroom.We apologise for any inconvenience you experienced with the toilet; please rest assured that we will address this issue promptly to ensure a more satisfactory experience for future guest. Kind regards

8/10 - 좋아요

Paula

2023년 11월에 3박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 12월 19일
Thank you for a positive review! We hope you visit us again soon!

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Once again we stayed with you, everything was as usual excellent, although we requested a room close to reception because of our mobility and age, we were allocated a disabled room, the room it’s self was excellent but the huge wet room bathroom was absolutely freezing with no heat. We only needed a room close to the amenities, not the full blown disabled facilities, we wouldn’t like to take the room away from a guest who needed it.
2023년 11월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 12월 5일
Thank you for being a valued repeat guest. We appreciate your loyalty and are delighted to hear that your overall experience was excellent. We apologise for the oversight in room allocation and the inconvenience caused by the temperature in the wet room. Your feedback is crucial, and we'll ensure better communication in the future to provide you with a more comfortable and suitable room. We look forward to welcoming you back for an even more enjoyable stay. Kind regards

10/10 - 훌륭해요

Catherine

2023년 11월에 2박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 11월 20일
Thank you for a great rating! We hope you will visit us again soon!

8/10 - 좋아요

Amy

좋아요: 청결 상태, 객실의 편안함
Good for a work stop over
The hotel was nice. Reception, bar and restaurant areas looked lovely but the rooms and corridors looked dated. Staff in the bar and restaurant very slow and in experienced, some of the need to learn to smile no matter how hard their day is.
2023년 11월에 3박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 11월 12일
We're glad you liked our public areas and you found it convenient for work stop. We appreciate your observations about the rooms and service. Your input is valuable, and we'll work on improvements to ensure a more enjoyable experience on your next visit. Kind regards

6/10 - 괜찮아요

Stephen

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, poor restaurant for dinner
The hotel itself is really clean and comfortable. Reception staff were pleasant and welcoming. We arrived in the evening and wanted food. Prices in the restaurant are high for the class of hotel/location, but we anyway decided to eat there for ease. We were very disappointed: it took more than an hour for simple food to arrive, the staff checked our order 3 times, and still got it wrong (brought curry instead of peri-peri chicken). Then, when it did arrive, it was not properly cooked. Manageress was nowhere to be seen when I asked for her. So this spoiled what would otherwise have been a nice stay. I can recommend the hotel in general, rooms, space, comfort, cleanliness. Breakfast the next morning was well organised and good. But for dinner, I recommend the short drive into the town where there are some better and less costly restaurants. ....
2023년 11월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 11월 8일
Thank you for your feedback on your recent stay. We are glad you enjoyed the hotel's overall cleanliness, comfort, and hospitality. We apologise for the dining experience that fell short of expectations. Efforts will be made to improve restaurant service. The feedback you provide is valuable, and we look forward to providing you with a better dining experience on your next visit. Thank you for choosing our hotel.

8/10 - 좋아요

Paul

2023년 11월에 1박 숙박함
답변 제공: George Ionescu 님, 2023년 11월 9일
Dear Paul,Thank you for the score and we hope your next stay will be great. If anything please let reception know how we can improve.Kind regards,George Ionescu

8/10 - 좋아요

Richard

2023년 11월에 2박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 11월 8일
Thank you for a 8 out of 10 review! We hope you will visit us again soon. Kind regards

10/10 - 훌륭해요

Isaac

2023년 11월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 11월 8일
Thank you for your wonderful review. We look forward to seeing you again soon. Kind regards

10/10 - 훌륭해요

Diane

2023년 10월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 10월 27일
Thanks for your great review. Thank you for visiting us! We hope you will come back soon!

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 10월 27일
Thank you for your excellent rating! It would be great if you could return again soon.

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Reservations Team 님, 2023년 10월 17일
Good afternoon Mr Lindsay,Many thanks for your feedback. We look forward to welcoming you again soon.Kind regards,Reservations Team.

10/10 - 훌륭해요

rex

2023년 9월에 2박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 10월 11일
Thank you so much for giving us such a high score! We look forward to seeing you again soon! Kind regards

10/10 - 훌륭해요

Riti

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property
2023년 9월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 10월 3일
Thank you for a 5 out of 5 review! We hope you visit us again soon!

2/10 - 너무 별로예요

Eddie

2023년 9월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 10월 27일
We are sorry to hear that your stay did not meet your expectations. We would appreciate another chance to prove this visit was just an exception.

8/10 - 좋아요

Anne

2023년 9월에 2박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 9월 27일
Thank you very much for your review. Thanks for staying with us, and we hope to see you again soon!

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 9월 27일
Thank you for leaving a review. Thanks for your positive feedback! We hope to see you again soon.

10/10 - 훌륭해요

Tim

2023년 9월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 9월 18일
Thank you for a wonderful rating! We hope you visit us again soon!

10/10 - 훌륭해요

Alan

2023년 9월에 2박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 9월 13일
It is a pleasure to receive such positive feedback. Thank you for visiting us. We hope you'll be back again soon!

8/10 - 좋아요

Sarah

2023년 9월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 9월 13일
It was very kind of you to give us a positive feedback, and we look forward to seeing you again soon.

6/10 - 괜찮아요

Sam

2023년 9월에 2박 숙박함
답변 제공: George Ionescu 님, 2023년 9월 10일
Hello Sam,Please let us know what has happened during your stay as we want to provide every guest with an amazing service.Kind regards,George Ionescu

10/10 - 훌륭해요

Tom

2023년 9월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 9월 6일
Thank you for a lovely feedback. We hope you will visit us again soon!

10/10 - 훌륭해요

Elaine

2023년 8월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 9월 1일
Thank you for a lovely feedback. We are pleased you enjoyed your stay and hopefully you visit us again soon!

10/10 - 훌륭해요

Lucy

2023년 8월에 1박 숙박함
답변 제공: George Ionescu 님, 2023년 8월 28일
Dear Lucy,Thank you for the great score.Kind regards,George Ionescu

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, quiet and Good value
2023년 8월에 1박 숙박함
답변 제공: George Ionescu 님, 2023년 8월 28일
Dear Mark,Thank you for the great review.Kind regards,George Ionescu

10/10 - 훌륭해요

Alan

가족 여행
좋아요: 편의 시설/서비스
First visit after a 3 year absence (Pandemic) and hotel upgraded, Restaurant offered a excellent selection of meals and Staff very friendly.
2023년 8월에 2박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 8월 25일
We're delighted to welcome you back after three years! Thanks for appreciating our upgrades, diverse restaurant menu, and friendly hotel team. We are looking forward to your next visit!

8/10 - 좋아요

Kim

2023년 7월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 8월 24일
Thank you for giving us an 8 out of 10. It's great to hear that you had a positive experience with us. We look forward to seeing you again soon. Warm regards

10/10 - 훌륭해요

Jenny

2023년 8월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 8월 24일
Thank you for a great review! We hope you will visit us again soon!

10/10 - 훌륭해요

Jim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean room, helpful staff and good facilities with good parking
2023년 8월에 2박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 8월 22일
Thank you for taking the time to let us know how clean the room was, how helpful the team was, and how convenient the parking was. We look forward to seeing you again soon.

10/10 - 훌륭해요

Caroline

2023년 8월에 1박 숙박함
답변 제공: Artur Kuzniak, General Manager 님, 2023년 8월 22일
It is a pleasure to receive a 10 out of 10 rating from you!