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트리벨스 워터홀 컨트리 호텔 - 개트윅 여행 후기

4 out of 5
트리벨스 워터홀 컨트리 호텔 - 개트윅
Prestwood Lane, Ifield Wood, Crawley, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 270개 이용 후기 중 84개" "
평점 8 - 좋아요. 270개 이용 후기 중 75개" "
평점 6 - 괜찮아요. 270개 이용 후기 중 48개" "
평점 4 - 별로예요. 270개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 270개 이용 후기 중 27개" "

7.8/10

청결 상태

7.6/10

직원 및 서비스

6.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

Jill

Right in the path of Gatwick which means it’s conveniently accessible but unfortunately noisy too.
2024년 4월에 1박 숙박함
답변 제공: manager 님, 2024년 4월 11일
Thank you for taking the time to leave us a review! We're thrilled to hear that you had a positive experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to share. We hope to have the pleasure of welcoming you back again in the future!

2/10 - 너무 별로예요

Alan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So carpet was filthy, muddy footprints. Silver fish in shower tray and light fitting. No heat in the room, slept with light on. Disgusting, you have been warned... 😔
2024년 3월에 1박 숙박함
답변 제공: manager 님, 2024년 3월 22일
Dear Guest, We apologize for the unsatisfactory experience you had during your stay. Cleanliness is of the utmost importance to us, and we are disappointed to hear about the issues you encountered with the carpet and cleanliness of the room. We take these matters seriously and will address them with our housekeeping team immediately to ensure they are properly rectified. Regarding the heating issue, we regret any discomfort this caused and would have been happy to provide assistance had we been notified during your stay. Your feedback is invaluable, and we will use it to improve our services for future guests. Thank you for bringing these concerns to our attention.

4/10 - 별로예요

Ken

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big room, clean comfy bed. Broken dirty tiling in shower, poor water flow to shower,broken bathroom light switch, one bedside lamp with no shade, broken radiator valve ( I fixed this so I could sleep without the window open) Whole thing generally unloved. The poorest continental breakfast I can ever remember. I actually didn't see a soul in the morning. Despite claiming to have a bar and a restaurant there were neither. You can probably gather that I am unlikely to return
2024년 3월에 1박 숙박함
답변 제공: manager 님, 2024년 3월 22일
Dear Guest, We're sorry to hear about the challenges you experienced during your stay. We value your feedback and apologize for any inconvenience caused. It's important to note that had you informed our on-site staff about these issues, we would have been more than happy to address them promptly, including offering a room change if necessary. Additionally, we apologize if our continental breakfast did not meet your expectations; it is clearly stated that we serve a cold continental breakfast, and we do not have on-site cooking facilities. We regret any confusion regarding the bar and restaurant; we will ensure this information is clarified for future guests. We appreciate your insights and hope you will reconsider staying with us in the future.

6/10 - 괜찮아요

Brian

별로예요: 편의 시설/서비스
This place must make a huge amount of money for very little effort. So for gods sake, do some basic maintenance and show that you care for your customers! No mirror in the bathroom, shower control not working, giving only scolding hot water. Grubby carpet, linen and horrible paintwork. No customer service and damaged fencing in the car park does not inspire any sense of security. The place has an enormous amount of potential for nice getaways or short stays if only guests were not taken for granted.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Andy

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Expensive to get a taxi from and return to the airport, cost more than the room.
2024년 3월에 1박 숙박함
답변 제공: manager 님, 2024년 3월 22일
Dear Guest,We understand your concern. Please note that the taxi service is operated by a third party, and the pricing is consistent with rates from other properties in the area. We apologize for any inconvenience this may have caused.

4/10 - 별로예요

Pedro

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was huge with a separate living room but a tiny ensuite, no heating and no hot water on the toilet sink. It was a cold day/night so asked if there was a issue with the heating and been told no but clearly all the radiators was cold as it can be, was offered a notice small electric fan heater which worked for about 5min then off and on so not great, they replaced it with similar one which still noicy and not good for the size of the room. The morning just before check out no breakfast set up so I asked to a lady where would they serve the breakfast and she asked "im not been told there was anyone for breakfast, as you paid for breakfast?" I told her yes on Expedia and she managed to get some bit out so I could have breakfast, the dinning room again was cold and not nice as no much choice for breakfast. No one around for check out so just dropped the key in a box and left... Would not recommend in winter as it's a cold property and it's more like a B&B then a hotel... In summer or Spring maybe nice if you need just a night as it's close to the airport but no A/C, heating or lifts and lots of steps to bare in mind if you have luggage... Sorry but not a great experience and only being honest.
2024년 3월에 1박 숙박함
답변 제공: Singh 님, 2024년 3월 3일
Dear Pedro,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, especially with the heating issue and the breakfast service. Your insights are valuable, and we assure you that we are addressing these issues promptly to enhance the overall guest experience.We appreciate your honesty and hope to have the opportunity to welcome you back in the future, providing a more comfortable and enjoyable stay.Warm regards,Trivelles Waterhall Country Hotel

2/10 - 너무 별로예요

Abigail

I cancelled my stay but the day after I was due to stay found that there is illegal activity going on there.
2024년 1월에 1박 숙박함
답변 제공: manager 님, 2024년 2월 27일
Dear Guest,I appreciate your concern and am sorry to hear about your experience. I would like to clarify that our records indicate you did not turn up for your scheduled check-in, and we were unable to reach you despite our attempts to contact you.Regarding your mention of illegal activity, we take such allegations seriously and assure you that we prioritize the safety and well-being of our guests. If you have specific details or concerns, please share them with us so we can investigate thoroughly.It's important to note that our commitment to guest satisfaction is unwavering, and we would have addressed any legitimate issues promptly had we been made aware during your stay.In the meantime, if you have any further information or concerns, please feel free to reach out to us directly. We value your feedback and are here to assist.Best regards,

6/10 - 괜찮아요

Susan

2024년 1월에 1박 숙박함
답변 제공: manager 님, 2024년 1월 29일
thanks

4/10 - 별로예요

Gary

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: manager 님, 2024년 1월 29일
thanks

2/10 - 너무 별로예요

Anys

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: manager 님, 2024년 1월 29일
thanks

4/10 - 별로예요

Kevin

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
My room was not like the pictures shown at all. Bed was uncomfortable too. Very small room.
2023년 12월에 1박 숙박함
답변 제공: manager 님, 2024년 1월 29일
thanks

10/10 - 훌륭해요

Latif

2023년 12월에 1박 숙박함
답변 제공: manager 님, 2024년 1월 29일
thank you for your interest in review and will see you again in future

10/10 - 훌륭해요

Antonio

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: manager 님, 2024년 1월 29일
thanks for stay with us and appreciate for your review

2/10 - 너무 별로예요

Chelcie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager of this hotel very young man, he is nasty rude. Chase down the corridor, swearing, stating mess in room though it was an unmade bed told me it smells when the only thing smells is him cooking his food in the corridor.he was standing outside my room listening to me. Couldn’t go out the front door with him watching me. Although being a regular guest to both hotels he has refused me to stay again and I have done nothing wrong. The plugs was hanging out the wall. One room my foot fell through the floor. There was a bug crawling all over the bathroom floor and hairs was found in the bed. Check out being 11 but cleaners open doors and bang on doors way before this.
2023년 12월에 2박 숙박함
답변 제공: manager 님, 2024년 1월 29일
thanks

8/10 - 좋아요

Brian

Nice place, a bit like a country retreat feel without the spa but with aircraft noise. Didn’t bother me, it was perfectly convenient in that respect. Room was small and bathroom configuration was interesting. Good value though and I’d stay again.
2023년 12월에 1박 숙박함
답변 제공: manager 님, 2024년 1월 29일
thanks

4/10 - 별로예요

Lucy

단체 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice view from our window. Beautiful surroundings. Only heard one plane at night. However, there were silverfish in our bathroom sink and bath. Room needs painting- lots of scuff marks on the walls. Mould on the window.
2023년 11월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 30일
THANKS TO NOTICE TO US HOPE YOUR NEXT VISIT ENJOYABLE WITH US

6/10 - 괜찮아요

Tendai

별로예요: 숙박 시설 상태 및 시설
A beautiful countryside and place to walk. Breakfast was very poor not worth paying for at all. Everything was cheap quality and tasted horrible apart from the yogurt. The lock on the door was not working and the carpet not clean
2023년 11월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 30일
Thanks for your feed back

4/10 - 별로예요

Andrew

2023년 11월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 30일
thanks for interest in feedback

6/10 - 괜찮아요

Qamar

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함
답변 제공: manager 님, 2023년 11월 30일
thanks for review

8/10 - 좋아요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: manager 님, 2023년 11월 30일
Thanks to stay with us and we want to look again in future

6/10 - 괜찮아요

Colin

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
This hotel is very reasonably priced and convenient for a single nights stay before flying out of LGW. However its not good for multiple nights, their other hotel nearby is much, much better. That's why we switched for a 6 night stay. Poor sound insulation, no hallway carpets, close to the road, noise from aircraft. Guests departing at 4:00am.
2023년 10월에 6박 숙박함
답변 제공: manager 님, 2023년 11월 30일
thanks for feed back

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dreadful experience - never returning
The hotel was tired and not in good condition. There were light sockets taped up for example. Stayed in the terrible weather storm. The fire alarm kept going off - 18 times so be exact whilst there. Was moved rooms and eventually hotels late at night - only after a complaint was raised. Breakfast was poor at the new hotel, albeit it was quiet. Complaint was raised and a refund refused.
2023년 11월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 30일
thanks for feed back

10/10 - 훌륭해요

Joanna

2023년 10월에 1박 숙박함
답변 제공: manager 님, 2023년 11월 30일
thanks for your feed back hope you more enjoy infuture with us

4/10 - 별로예요

Nicholas

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Was once a classy hotel and room looks great but being now operated on a budget e.g cheapest loo paper ever, unable to give me any pasteurised milk (not UHT cartons) from a cuppa, And beware that breakfast is not-just continental but a make it yourself (eg kettle in the dining room). Disappointing for this once-lovely hotel
2023년 10월에 1박 숙박함
답변 제공: manager 님, 2023년 11월 30일
thanks to notice us some basic points will be solved

10/10 - 훌륭해요

den

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value for location
Staying overnight before getting a flight at gatwick. Check-in was super easy and the guy was really personable. Room was fine for the price with some interesting features! Slept really well but always have earplugs. Bed was comfy enough although pillows a bit hard! Really convenient for eating nearby and purple parking (who were also great and efficient!)
2023년 10월에 1박 숙박함
답변 제공: manager 님, 2023년 11월 30일
thanks for your interest in feed back and we wanna look you again

4/10 - 별로예요

Malcolm

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No heating. No hot water. They took payment first, then informed me of the problem. Asked manager and owner to sort problem with electric heaters - nothing done. Refund promised and as yet not made. Terrible.
2023년 10월에 1박 숙박함
답변 제공: manager 님, 2023년 11월 30일
thanks for feed back

2/10 - 너무 별로예요

Max

별로예요: 편의 시설/서비스
-No staff on site past 11 pm -Shower didn’t work at all in the morning -Fire alarm went off twice with no one to resolve the issue -Can’t buy food or drinks at property
2023년 10월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 30일
thanks for feed back

8/10 - 좋아요

Dylan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Quaint
Lovely and quaint hotel. It was on a little countryside lane, and fully fit the English country picture you may have.
2023년 10월에 1박 숙박함
답변 제공: manager 님, 2023년 10월 21일
Thanks

2/10 - 너무 별로예요

Georgeta

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: manager 님, 2023년 11월 30일
thanks for feed back

6/10 - 괜찮아요

Martin

출장 여행
2023년 10월에 1박 숙박함
답변 제공: manager 님, 2023년 10월 21일
Thanks

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: manager 님, 2023년 10월 21일
Thanks

8/10 - 좋아요

Luca

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 7박 숙박함
답변 제공: manager 님, 2023년 10월 21일
Thanks

10/10 - 훌륭해요

Ilinka

2023년 9월에 1박 숙박함
답변 제공: manager 님, 2023년 10월 21일
Thanks

8/10 - 좋아요

Lesley

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Just a quick stay overnight before travelling home so only there 4 hrs. Woken up by the planes at 6.30 am
2023년 9월에 1박 숙박함
답변 제공: manager 님, 2023년 10월 21일
Thanks

10/10 - 훌륭해요

Éric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: manager 님, 2023년 10월 21일
Thanks

10/10 - 훌륭해요

Tracy

2023년 9월에 1박 숙박함
답변 제공: manager 님, 2023년 10월 21일
Thanks

4/10 - 별로예요

Daniel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Melanie

2023년 9월에 1박 숙박함
답변 제공: manager 님, 2023년 10월 21일
Thanks

8/10 - 좋아요

Graham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is very close to the planes coming in to Gatwick but there is good double glazing muffling the noise and it didn’t disturb us at all. Apart from that it is a lovely place surrounded by woodland and countryside for a good price with welcoming staff. We would definitely stay again.
2023년 9월에 1박 숙박함
답변 제공: reception 님, 2023년 9월 6일
thanks for feed back and hope you will more enjoy in future

6/10 - 괜찮아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good price for basic stay needs
Basic but comfortable & clean. A bit outdated and thin walls but good price.
2023년 8월에 1박 숙박함
답변 제공: manager 님, 2023년 9월 4일
thanks

4/10 - 별로예요

Alex

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 8월에 1박 숙박함
답변 제공: reception 님, 2023년 8월 30일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

Michelle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the rooms we booked had a problem with hornets, as there were 3 dead ones on the floor and then when the window was opened a few more flew in so we were unable to sleep in the room and left to find alternative accommodation. When explained to the reception they just shrugged their shoulders and I said well what are we gonna do about it he just said email me and I will let head office know and try to get you a refund. Not the response I would have expected
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

K

2023년 8월에 1박 숙박함
답변 제공: reception 님, 2023년 8월 28일
thanks for feed back

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태
2023년 8월에 1박 숙박함
답변 제공: reception 님, 2023년 8월 27일
Dear guest thanks to stay with us and hope your next visit more enjoyable

6/10 - 괜찮아요

joli

연인과의 여행
별로예요: 편의 시설/서비스
The breakfast was very basic - described as continental but really just toast and 3 cereal choices. To me continental would have ham and cheese or pastries - maybe some granola or a wider choice of fruit (not just apple and orange). Only fruit juice was orange. The hotel has planes over head every few minutes - so loud you have to pause conversation. But it’s fine to sleep. The suite was well worth the extra £10 for the extra space The kitchen in suite is odd - an extractor fan but no hob, a tiny fridge, no glasses. You have to climb on a chair to turn on the light in the conservatory The floor in shower is slippery But it’s a fine place to sleep for the night but I’d never stay for more than just 1 night
2023년 8월에 1박 숙박함
답변 제공: reception 님, 2023년 8월 20일
thanks for stay with us

4/10 - 별로예요

CEM

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: reception 님, 2023년 8월 10일
thanks for review

8/10 - 좋아요

Scott

2023년 8월에 1박 숙박함
답변 제공: reception 님, 2023년 8월 10일
thanks Scott to stay with us hope your next visit more enjoyable with us

10/10 - 훌륭해요

Joy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was impressed by the room's amenities and ease of use for a short stay prior to our return flight home.
2023년 7월에 1박 숙박함
답변 제공: reception 님, 2023년 8월 10일
we are thank full to you about your feedback

6/10 - 괜찮아요

Neil

출장 여행
별로예요: 숙박 시설 상태 및 시설
Average
Single room.. needs refurb and shower wasnt great
2023년 8월에 1박 숙박함
답변 제공: reception 님, 2023년 8월 10일
thanks your interest show for feed we look forward to you in future to stay with us again

10/10 - 훌륭해요

Rajinder

2023년 7월에 1박 숙박함
답변 제공: manager 님, 2023년 8월 4일
THANKS