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햄프턴 인 & 스위트 산타 모니카 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 산타 모니카
501 Colorado Avenue, Santa Monica, CA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 439개" "
평점 8 - 좋아요. 1000개 이용 후기 중 268개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 148개" "
평점 4 - 별로예요. 1000개 이용 후기 중 76개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 69개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Connor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 10박 숙박함
답변 제공: Customer Service 님, 2022년 3월 3일
Thank you for the 8/10 rating, Connor! We are excited to see that you had an enjoyable experience at Hampton Inn & Suites Santa Monica. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay! Given your rating, please let us know how we can make your next visit perfect.

4/10 - 별로예요

John

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
My room wasn't ready. Noisy protestors right outside the door. I ask twice for an email receipt, still have not gotten. Breakfast was served an hour later than it was supposed to.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Joseph

가족 여행
This was one of the worst hotel stays I've ever had. The mattresses are cheap spring mattresses amd the bed sheets amd blankets are thin and rough. The hotel is near the Santa Monica pier but the neighborhood is really bad. Lots of homeless people and we didnt feel safe to walk to the pier. And then the hotel workers were on strike in the morning banging on drums and blowong horns right in front of the hotel at 7am!!!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Joseph, we sincerely regret to hear that your stay did not meet your expectations. We understand you had concerns regarding the comfort of our bedding and your feeling of safety around the local area. We aim to provide both quality and hospitality in our amenities and service, and we apologize if this was not achieved during your stay. We also acknowledge your comments regarding the noise distraction in the morning, understanding that it disrupted the tranquility we strive to provide. Please rest assured that our team and the local community are always working together towards improvement. We appreciate your feedback and we hope for another opportunity to provide a superior experience in the future.

4/10 - 별로예요

Youssef

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
It definitely wasn't worth the money. We found a small cockroach in the room , we informed the staff and honestly they acted quickly on it and offered to change the room and sent pest control. The complimentary breakfast was below average I would say. There was no parking , even though they do have a garage inside and they only had valet for 50 dollars a night which is absurd !
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Youssef, we appreciate you taking the time to share your feedback with us. We regret any inconvenience caused by the unexpected incident in your room. Your satisfaction is important to us, which is why our team members were quick to address the issue. On a different note, we're constantly striving to provide a variety of breakfast options that cater to many preferences, so we're saddened to hear it did not meet your expectations. Parking in the area is often challenging and valet can be pricey we understand, and we are always working on providing better solutions for our guest. We hope you may consider giving us another opportunity to better meet your expectations in the future.

10/10 - 훌륭해요

FACUNDO

좋아요: 청결 상태, 직원 및 서비스
Muy linda
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Facundo, es maravilloso saber que tuviste una excelente experiencia en Hampton Inn & Suites Santa Monica. Agradecemos que haya elegido nuestro hotel y esperamos volver a verle pronto.

8/10 - 좋아요

Paul

가족 여행
좋아요: 편의 시설/서비스
Hotel was very clean. All staff were very helpful.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Paul, we're delighted you found the Hampton Inn & Suites Santa Monica impeccably tidy. It's also terrific to hear that our team members went above and beyond to assist you. We'd love to welcome you back anytime. Thanks for the wonderful feedback!

10/10 - 훌륭해요

CESAR 님, MINNETONKA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Cesar, thank you for your perfect rating of the Hampton Inn & Suites Santa Monica on Expedia. We always aim to provide excellent service and facilities and it's reassuring to know we met this standard during your stay. We're looking forward to your next visit with us.

8/10 - 좋아요

Aaron

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
If not for the amazing staff, I would of found my stay disappointing. The staff really made the difference given the limited nature of aspects of this hotel.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Aaron, it's heartening to hear that our team members made a positive impact during your stay at Hampton Inn & Suites Santa Monica. We're committed to continuously enhancing our services and facilities to guarantee guest satisfaction. Thank you for your feedback and we look forward to hosting you again soon.

4/10 - 별로예요

Ashleigh 님, Marysville

별로예요: 직원 및 서비스
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Ashleigh, while it's disappointing to see that your stay didn't meet your expectations, your feedback is valuable. Without specific details it's challenging to address your concerns directly, but we strive to improve our service consistently. We would warmly welcome another opportunity to host you and show you the quality experience we're capable of delivering.

10/10 - 훌륭해요

Megan

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Megan, thank you for taking the time to rate Hampton Inn & Suites Santa Monica through Expedia. We're thrilled to see that your experience with us was enjoyable and we look forward to welcoming you back the next time you are in Santa Monica. Your satisfaction is our top priority. Safe travels!

2/10 - 너무 별로예요

brian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is one of only a handful of area hotels that has failed to reach a settlement with its union. I learned this the hard way at the crack of dawn when I awoke to the sounds of pandemonium outside the hotel. I learned a second lesion once my kids and I boarded the elevator. The protestors weren’t just outside of the hotel: they were freely given access to the. Real fast area with bullhorns, drums and other noisemakers. My hearing wasn’t the same after just a few minutes exposure to the noise levels. The pool area: forget it! The protests are so loud that you can’t hear yourself think. You can easily Google more to learn about this. Management ignored three separate attempts that I made fo contact them. They could care less. Honestly, I leaned a valuable lesson about crossing picket lines. Never this hotel again. Thank you in advance mr. Manager for whatever platitudes you offer on this remark. You ignored me while I was at your hotel. That’s what potential guests need to know. Caring on Expedia isn’t the same as caring while i am still a customer.
답변 제공: Customer Service 님, 2024년 3월 31일
Brian, we're truly sorry to hear about the disturbances you've experienced during your stay due to the nearby activity. The tranquility of our guests is a top priority, and we understand how this situation might have affected your experience. It's unfortunate that you felt your communications were not acknowledged; our management always strives to be responsive. We can assure you that we're making significant efforts to make things right. Your feedback is highly valued and will be addressed further. This experience certainly doesn't reflect the service standards we aim to impart. We genuinely hope you'll give us another opportunity in the future.

4/10 - 별로예요

Brook

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They charged a full rate for a room at a time when their employees were loudly on strike blocking the front entrance of their location shouting and banging drums. The rates should have been cut or even cancellation offered with relocation to a different property.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Brook, we regret that you experienced disruptions during your stay. Our goal is to provide a tranquil environment for our guests and we understand your concerns regarding the situation at the front entrance of the hotel. Also, we hear your feedback regarding room rates and understand that they are an important part of the experience. We appreciate your comments as it helps us better serve our guests in the future.

8/10 - 좋아요

Yusuke

연인과의 여행
좋아요: 편의 시설/서비스
上の階の足跡がとても響いて気になったのと、滞在期間の2日目に部屋の掃除を頼んでもしてもらえなかった点は残念でした。しかし朝食無料やスタッフが親切な点、周辺に買い物できる場所もい点など、総合的には過ごしやすかったです。
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
ハンプトン イン & スイーツ サンタ モニカのユースケさん、貴重なご意見に感謝いたします。ご滞在中に上の階からの騒音が発生したこと、またお部屋の維持管理に問題があったとのこと、大変申し訳ございませんでした。しかしながら、無料の朝食にご満足いただけたこと、またチームメンバーが親切で親切だったことを嬉しく思います。また、近くのショッピングの利便性がお客様にとって便利だったことを嬉しく思います。バランスの取れたレビューをありがとうございます。次回のご訪問でさらに良い体験を提供できることを願っています。

8/10 - 좋아요

Walter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a one night stay and everything was fine.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Walter, thank you for sharing your brief stay experience at Hampton Inn & Suites Santa Monica. We're delighted to hear that your stay lived up to expectations. If your travels ever bring you back to Santa Monica, we hope to have the opportunity to serve you again. Safe travels!

8/10 - 좋아요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Victoria, thank you for choosing Hampton Inn & Suites Santa Monica and for taking the time to rate your stay on Expedia. We're glad to see you had an overall positive experience and we'd be delighted to welcome you back in the future. Safe travels.

10/10 - 훌륭해요

Sanjuana

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The place was clean it smell clean
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Sanjuana, thank you for your lovely review! We're thrilled to hear you appreciated the cleanliness at Hampton Inn & Suites Santa Monica. Our dedicated housekeeping team works hard to ensure our guests can experience a fresh and inviting atmosphere. We look forward to welcoming you back on your next trip.

6/10 - 괜찮아요

April

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
April, it appears that your stay at Hampton Inn & Suites Santa Monica didn't meet your expectations entirely based on the rating you've given. If you have any specific feedback or suggestions that could help us enhance our services, please feel free to share them. We hope to have another chance to deliver a more satisfying experience.

6/10 - 괜찮아요

Amanda

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Front desk person thay checked us in was very rude. A lot of people loitering in front of property. Made it feel unsafe.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Amanda, thank you for sharing your feedback. We regret if your experience of our front desk hospitality did not reach your expectations. Our team aims to project friendliness and helpfulness at all times. Regarding your safety concern, be assured that we give utmost importance to our guest security, though we acknowledge your feeling of unease. Your remarks help us reflect on our service. We appreciate your review as it provides us an opportunity for improvement.

10/10 - 훌륭해요

Jane

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was excellent! Above and beyond!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Jane, it's wonderful to hear that you found our team members at Hampton Inn & Suites Santa Monica to be excellent and going beyond expectations. We value your feedback and look forward to welcoming you back during your next visit to Santa Monica.

2/10 - 너무 별로예요

John 님, San Diego

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was clearly informed by the valet that parking would cost $15, and there was a sign in the garage confirming this rate. However, upon checkout, I was charged $50. This was significantly higher than the $10 to $20 range typical for parking in the area. When I expressed my concern with a call to the front desk, I was told that $50 was indeed the price I was quoted. The similarity in the sound of the amounts and the substantial difference from nearby garages feels like a bait-and-switch tactic. Had I known the actual cost, I would have chosen alternative parking options across the street, where my friend paid only $20 for 24 hours.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
John, your experience with our parking service is regrettable. We take note that there seems to have been some confusion about the charge. We assure you it's never our intention to mislead. For this reason, we'll be checking to ensure our pricing is clearly communicated to our guests. We greatly value your business and hope for a chance to provide you with a more seamless experience in the future.

10/10 - 훌륭해요

Maria 님, Springville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful spacious clean hotel in Sta Monica with very adequate gym — treadmill elliptical annd peloton bike with weights and biceps machine and heated pool spa facilities. Includes regular breakfast. Coffee was great!Nice beddings and interiors. Available Spectrum channels. If you’re in the middle floors, recommend ear plugs to avoid hearing the fan and the upstairs occupants.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Maria, your feedback on the Hampton Inn & Suites Santa Monica is highly appreciated. We're thrilled to hear that you valued the spaciousness, cleanliness and well-equipped gym at our location in Santa Monica. Our team members make sure that our guests have a delightful breakfast experience accompanied by great coffee, and it’s good to know you enjoyed it.We thank you for the tip about the middle-floor rooms; we appreciate your observation as it contributes to improving our service. We look forward to welcoming you back in the future for another rewarding stay.

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Michelle, it's delightful to hear you had a pleasing stay at Hampton Inn & Suites Santa Monica. Thank you for sharing your rating with us. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Ana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very comfortable and clean but THE BEST PART was the staff. They went beyond what they are suppose to and they were extremely nice and happy!
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Ana, it's wonderful to hear about your delightful stay at the Hampton Inn & Suites Santa Monica. Our team members certainly take pride in providing an outstanding experience for our guests, and it's heartening to know you found them to be very helpful and cheerful. We're thrilled that you enjoyed the comfortability and cleanliness of our hotel. Your generous comments will inspire us to continue our high standards of service. We look forward to welcoming you back on your next trip to Santa Monica!

4/10 - 별로예요

Brian

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Brian, thank you for taking the time to provide a rating. It's regrettable to learn your experience didn't meet expectations. We value your feedback and would greatly appreciate any specific details about your stay that could assist us in improving our future guests' experience.

10/10 - 훌륭해요

LILIAN

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel moderno y limpio, habitaciones amplias y el desayuno está bien.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Lilian, nos complace saber que valoró la limpieza y modernidad del Hampton Inn & Suites Santa Monica, así como nuestras amplias habitaciones y nuestro satisfactorio desayuno. Apreciamos sus comentarios y esperamos darle la bienvenida pronto.

10/10 - 훌륭해요

minzhen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Minzhen, thank you for taking the time to leave a rating for Hampton Inn & Suites Santa Monica. We are pleased that you had a positive experience with us and we hope to welcome you back again in the future. Your satisfaction is our greatest reward.

10/10 - 훌륭해요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Randy, your perfect rating for Hampton Inn & Suites Santa Monica is greatly appreciated! We're thrilled you had an excellent stay and we look forward to hosting you again on your next visit to Santa Monica.

10/10 - 훌륭해요

Juan Pablo de la

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Juan, thank you for sharing your top-rated experience at Hampton Inn & Suites Santa Monica. We're extremely pleased that you enjoyed your stay with us. Do return soon for an equally tremendous experience.

6/10 - 괜찮아요

Steve

별로예요: 직원 및 서비스
Just very average for the price. Good location.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Steve, we appreciate your candid feedback. While we're glad you found our location enjoyable, it's disappointing to know that your overall experience did not live up to expectations. Assuring the satisfaction of our guests while providing an excellent value is certainly a top priority for us. We hope during your next stay, your experience better aligns with these expectations. Take care.

10/10 - 훌륭해요

JoAnna

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay in Santa Monica!!!! The valet make it easy to come and go as you please and there is a Trader Joe’s and Target within walking distance!!!!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
JoAnna, thank you for sharing your wonderful experience at Hampton Inn & Suites Santa Monica. We're thrilled to hear that you enjoyed the benefits of our valet service and the proximity to convenient shopping locations. We strive to deliver the best for our visitors. We're eagerly anticipating your next visit!

10/10 - 훌륭해요

Ruben

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the place! is close to everything in Santa Monica.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Ruben, it's wonderful to hear how much you enjoyed your stay at Hampton Inn & Suites Santa Monica! We're delighted that our prime location added extra convenience. We're looking forward to welcoming you back for another exceptional visit in the future.

8/10 - 좋아요

Noreen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, tidy, great breakfast
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Noreen, it's delightful to know you enjoyed your stay at Hampton Inn & Suites Santa Monica, particularly noting the cleanliness and our well-received breakfast. We appreciate your feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Ian

2024년 2월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Ian, thank you so much for your stellar feedback. It's delighted to hear that your recent stay at the Hampton Inn & Suites Santa Monica met your expectations. We look forward to welcoming you back next time you are in the area.

6/10 - 괜찮아요

Richard

좋아요: 청결 상태
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Richard, thank you for your recent visit. Your rating implies that there were aspects of your stay that did not entirely meet your expectations and we hope to get another chance to serve you in a more satisfactory manner.

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great p" Lace!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Danielle, it's wonderful to hear you enjoyed your stay at Hampton Inn & Suites Santa Monica! We're delighted you had a great experience. We look forward to having you as our guest again in the future.

10/10 - 훌륭해요

Ryohei

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staffs.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Ryohei, we appreciate your kind feedback. At Hampton Inn & Suites Santa Monica, we strive to provide our guests a warm and welcoming experience. We genuinely take pride in the friendliness of our team members and are glad you recognized their efforts. We look forward to your next stay.

2/10 - 너무 별로예요

Michael

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was disinterested when trying to check in. The TV didn’t work in the room, had to call maintenance. There were no cups for the coffee maker. The room was very noisy, could hear people in room above. There was no self parking. We had to pay an extra 55.00 for valet parking. I can not recommend this hotel
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 15일
Michael, we regret to hear about the challenges you experienced during your stay, including the lack of interest shown at check-in, TV troubles, lack of coffee-maker essentials, and disturbance from other guests. We take these matters seriously and will resort to necessary steps to improve. Regarding parking, we understand that the additional fee for the valet service can surprise some guests. This is something we are constantly evaluating in order to provide the best experience. Your honest feedback is important and we place great value on it. Thank you for taking the time to share these details. It is our hope to have the opportunity to better serve you in the future.

8/10 - 좋아요

Vanessa 님, Pomeroy

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thank you for taking the time to leave us a 4/5 rating, Vanessa!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hampton Inn & Suites Santa Monica.

8/10 - 좋아요

christopher 님, los angeles

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Christopher, thank you for choosing to stay at the Hampton Inn & Suites Santa Monica and for your valued feedback. We're pleased to see that your overall experience with us was positive. In striving to provide excellent service to our guests, we always welcome any specific feedback for areas where we could improve. Hope to see you again soon for another pleasant stay.

10/10 - 훌륭해요

Kathleen

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Kathleen, it's wonderful to see your perfect rating of Hampton Inn & Suites Santa Monica. Our team appreciates your feedback and looks forward to your next visit. Thank you for choosing us and see you soon.

8/10 - 좋아요

Sarah

연인과의 여행
좋아요: 청결 상태
The location is very convient to walk to shops, cafes, restaurants. The train station is literally accross the road to go sight seeing. We found it easy to get to the museum and crypto stadium. However the road is noisy at night and the screams of the locals are haunting. I would also like to add dont leave your aircon on at night as we were awoken by a very pungent aroma at 4am each morning as someone in the circulatory system was obviously choofing up the dankest skunk ive ever smelt. Not ideal. Overall good. Could be better.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Sarah, it's great to hear you appreciated Hampton Inn & Suites Santa Monica's prime location with easy access to local amenities and attractions. We're sorry to hear about the nighttime noise and your issue with the air conditioning system. Your comfort is our priority, which is why our team members are always available to assist with any inconveniences during your stay. Your feedback will be invaluable in making necessary improvements. It's pleasing to know that overall you had a good experience and we hope to strive for better during your next visit.

8/10 - 좋아요

Mary

연인과의 여행
Safety was good. Room very clean and the sheets smelled very nice. Room not cleaned everyday, so the garbage was overflowing.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Mary, we appreciate your comments regarding our well-maintained environment at Hampton Inn & Suites Santa Monica. It's delightful to know that you found your room exceptionally clean and the bedding pleasing to your senses.However, it seems like there were instances where daily room cleaning wasn't up to your expectations. Our team usually excels in this area, therefore your feedback is unexpected. You are encouraged to inform our front desk colleagues during your stay, so they can address your needs promptly to enhance your experience.We hope you choose to stay with us again, ensuring a better experience next time. Thank you.

10/10 - 훌륭해요

Dylan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved everything!!
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Dylan, we're thrilled to hear how much you loved your stay with us at Hampton Inn & Suites Santa Monica. Your positive feedback truly makes our day. We strongly look forward to welcoming you back in the future.

10/10 - 훌륭해요

CAMILLE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect location
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Camille, thank you for sharing your thoughts. We're thrilled to hear that you found the location of Hampton Inn & Suites Santa Monica to be perfect. We always strive to provide convenient locations for our guests, and it's terrific to know we've met your expectations. We look forward to your return.

4/10 - 별로예요

Bryan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Receptionist at the front desk was very rude and did not treat me with the same respect as the customers before and after me. "Darlene" would give me dirty looks like I was inferior to her and made the stay very uncomfortable/ unpleasant whenever I walked in and out of the establishment. Terrible customer service
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Bryan, your feedback on your recent experience with us is genuinely appreciated. We're sorry to hear you felt that some interactions were less than respectful. Our aim is to make every guest feel welcomed and valued, and it's clear that we missed the mark this time. We will use your feedback as a catalyst for improvement, particularly with our team members' approach to guest service. Should you give us another chance, we're determined to offer you a more positive experience.

10/10 - 훌륭해요

Kyle G

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property, great breakfast and close to the pier
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Kyle, thank you for sharing your experience. It's wonderful to hear you enjoyed the Hampton Inn & Suites Santa Monica, especially our hearty breakfast and proximity to the pier. We look forward to being your hotel of choice when you're in the area.

6/10 - 괜찮아요

David

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very load room above us
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
David, it's regrettable to learn about the noise disturbances you experienced during your stay. In order to ensure a more quiet and relaxing environment, we can assist with room location preferences in future bookings. Your feedback is vital as it helps us make improvements.

6/10 - 괜찮아요

Armin

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Tons of noise from the hallways, room next door and room above. We had to call the front desk multiple times about the noise above us. Although the noise is out of the hotel’s control, the building is not sound proofed enough. I’ve stayed at multiple other hotels and this has never been a problem.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Armin, thank you for bringing the noise issue to our attention. We regret that your stay was affected by disturbances from neighboring rooms. While we do our utmost to ensure guest comfort, it appears your experience was less than ideal in this aspect. Our team members at the front desk always strive to make guest stays as pleasant as they can and we're sorry to hear about your experience. We welcome any additional feedback and hope to better your experience in the future.

10/10 - 훌륭해요

Tony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well presented hotel after its renovation and exceptional service from hotel staff
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Tony, it's wonderful to hear that you found the freshly renovated Hampton Inn & Suites Santa Monica sophisticated and that you appreciated the exceptional service from our team members. We look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Alejandro 님, Elmhurst

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buen lugar para quedarse y conveniente para el transporte ya que el tren esta en la esquina de hotel y es muy basir moverse
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Alejandro, es genial saber que tuvo una estadía placentera en el Hampton Inn & Suites Santa Monica. Estamos encantados de que haya encontrado que nuestra ubicación está convenientemente cerca de las opciones de transporte, lo que le permite viajar fácilmente. Mirando hacia adelante a su próxima visita. Buen viaje hasta entonces.