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레드 루프 인 디트로이트 - 파밍턴 힐스 여행 후기

2 out of 5
레드 루프 인 디트로이트 - 파밍턴 힐스
24300 Sinacola Ct NE, Farmington Hills, MI

이용 후기

6.2
평점 10 - 훌륭해요. 1000개 이용 후기 중 187개" "
평점 8 - 좋아요. 1000개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 171개" "
평점 4 - 별로예요. 1000개 이용 후기 중 145개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 238개" "

6.2/10

청결 상태

7.2/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Ted hyo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: EARL-GM 님, 2019년 9월 19일
THANK YOU

8/10 - 좋아요

Shiara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very professional and were willing to help
2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 27일
Dear Shiara, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Farmington Hills. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our professional staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Vanessa

2024년 3월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 4월 15일
Hello Vanessa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Farmington Hills and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

gayathri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 3월 19일
Thank you for sharing your 5/5 rating with us, Gayathri. Our staff at the Red Roof Inn Detroit - Farmington Hills was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Shiara

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 3월 7일
Hi Shiara,Thank you for taking the time to write a review of your stay at the Red Roof Inn Detroit - Farmington Hills. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

6/10 - 괜찮아요

Brenda

연인과의 여행
I love your people at your front desk they were so nice I had an issue she made sure I was all good so I do appreciate that very nice lady.
2024년 2월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 2월 20일
Dear Brenda,Thank you for your review following your stay at Red Roof Inn Detroit - Farmington Hills. I am thrilled that our nice hotel staff made sure you had a good experience with us. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Red Roof Management

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet, comfortable.
2024년 2월에 2박 숙박함
답변 제공: Samantha Rediresponse Specialist 님, 2024년 2월 14일
Dear Melissa,Thank you for taking the time to write a review of your stay at the Red Roof Inn Detroit - Farmington Hills. I am happy you were pleased with our clean, quiet and comfortable hotel. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

8/10 - 좋아요

Shiara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Whenever I stay it is enjoyable.
2024년 1월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 2월 8일
Dear Shiara,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - FARMINGTON HILLS. I'm so glad we earned your 4/5 score. At Red Roof we are thrilled to read that whenever you stay with us it is enjoyable. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Laura

좋아요: 청결 상태, 직원 및 서비스
To many people hanging out and loud talking right outside the door. Upon arrival a police car was there.
2024년 2월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 4일
Dear Laura, We are sorry to hear your recent experience at the Red Roof Inn Detroit - Farmington Hills did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation throughout your stay. I will certainly bring this to the management’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management

6/10 - 괜찮아요

Shivani

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was there for 5 nights and during this one they never send room service to clean the room.
2024년 1월에 5박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 28일
Thank you for taking a moment to leave a review, Shivani. The staff and I at the RED ROOF INN DETROIT - FARMINGTON HILLS appreciate your 3/5 score . However, you indicated that the lack of housekeeping service hindered your experience. Our team is committed to satisfying our guest, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely, Red Roof Management

10/10 - 훌륭해요

Demetris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2024년 1월 18일
Hello Demetris, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - FARMINGTON HILLS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Alfred

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very helpful and kind and professional.
2023년 12월에 1박 숙박함
답변 제공: LaTunde Murrant. Rediresponse Specialist 님, 2024년 1월 9일
Dear Alfred,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - FARMINGTON HILLS. It's great to see you enjoyed your stay, resulting in a 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the very helpful, kind and professional experience you had. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Loreale

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Room was not guest ready
The room was not ready for a guest. There were no towels, toilet paper, or soap in the room. The beds only had sheets and no blankets/comforters. The pillows were not on the bed and none of them were in pillow cases. There were pillow cases on the desk but some were stained. The pillows were lumpy and needed to be thrown out. I’ve stayed at this location in the past and previous experiences were good but not this one. We just needed a room to sleep for a few hours.
2023년 12월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 25일
Dear Loreale, Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - FARMINGTON HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room that you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Red Roof Management

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property location was great for my needs. The price was competitive and the room was very clean and adequate. However, the T. V. did not work. Apparently the prior guest used a firestick or some other connection and did not return the settings for the T. V.
2023년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 22일
Dear Richard,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - FARMINGTON HILLS. It’s great to hear that you found our property to be conveniently located in addition to being cost efficient and clean. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issues with the TV.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

4/10 - 별로예요

Geoffrey

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It smelled like it had smoker's in it
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 19일
Thanks for sharing your feedback with us, Geoffrey. The team at our Red Roof Inn Detroit - Farmington Hills was saddened to see that we failed to provide you with a satisfactory stay. You stated that the unfavorable odor hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

10/10 - 훌륭해요

Kimrenay

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff and front desk are very helpful. And so nice. Make you feel like they care. A great experience
2023년 12월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 6일
Dear Kimrenay,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - FARMINGTON HILLS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice, helpful staff here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

10/10 - 훌륭해요

Cori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 12월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 6일
Dear Cori, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN DETROIT - FARMINGTON HILLS. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 - 좋아요

Brian 님, Davisburg

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone weals very friendly. Room was clean
2023년 11월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 30일
Dear Brian, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN DETROIT - FARMINGTON HILLS regarding the friendly staff and clean room. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

Crescencio

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 11월 3일
Hello Crescencio,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Brian

2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 30일
Hello Brian,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - FARMINGTON HILLS and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Jaz 님, Detroit

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Clean and pretty room, but bath tub wasn’t clean enough
2023년 10월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 10월 25일
Dear Jaz,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn. We're happy to see that the cleanliness and décor of your room positively impacted your stay. However, you indicated that the cleanliness of the bath did not meet your expectations. I appreciate you bringing this to our attention. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof, to provide a more comfortable say.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 10월 25일
Hello Christina,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
GROSS!
It was a disaster! The toilet was dirty, the bathtub was dirty, the room stinks, the AC/Heater buttons doesn’t work. I checked in around 830pm checked out before midnight because I got so itchy after laying down on the bed for freaking few hours. They can’t even give me a full refund like it was my fault that their rooms are disgusting!
2023년 10월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 16일
Dear JohnThank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - FARMINGTON HILLS. I am sorry that your experience did not meet your expectations due to the cleanliness of the toilet and bathtub not being up to your standards, foul odor, the broken A/C buttons you mentioned, and the other highlighted issues. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Blayne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was one big pot hole going towards the back of the property but it was a decent stay
2023년 9월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 10월 10일
Hi Blayne,I appreciate your comments regarding your recent stay at the Red Roof Inn Detroit - Farmington Hills. I am thrilled to hear your stay was decent. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Lisa

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 5일
Hello Lisa, Thank you for your feedback following your experience with us at the RED ROOF INN DETROIT - FARMINGTON HILLS. In response to any hindrances highlighted we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

G A

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Haste makes waste!
The room is dim. To get to it, i had to walk through spilled trash. Electrical outlets were loose and the room had to be rigged with an alternate method to charge phones. There was silver bus coming out of the sink. When reported it was suggested i just put something over the drain !@!There were guests hanging out on the upper walkway with loud talking and music. I checked out the very evening. Front desk staff is to be commended. They were pleasant and really tried to give the facility a positive vibe. I tried this facility as a last minute arrangement. My luggage was in the room for just hours when i informed staff of issues. I was informed I'd still have to pay for that day! Trust this: I will not be staying at Red Roof facilities in the future...
2023년 9월에 6박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 5일
Hello GA,We at the RED ROOF INN DETROIT - FARMINGTON HILLS are very sorry to learn that you were not able to fully enjoy your stay due to the uncleanliness, loose electrical outlets and the noise disturbance from other guest. It was good to hear though our front desk staff were pleasant and tried to provide a positive vibe. Your feedback is taken very seriously, and rest assured that we will take the appropriate measures to address the problems and prevent any future occurrence. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Y

2023년 9월에 13박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 5일
Hello Y, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - FARMINGTON HILLS. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Niyesha

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 1일
Hello Niyesha, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - FARMINGTON HILLS. It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Frannka 님, Any city

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 9월 25일
Dear Frannka, Thank you for your feedback following your experience with us at the RED ROOF INN DETROIT - FARMINGTON HILLS. In response to any hindrances faced we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Adnan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Nishaye RedRoof Management RediResponse Specialist 님, 2023년 9월 19일
Dear Adnan, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Detroit - Farmington Hills. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Deog

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No goog
2023년 9월에 1박 숙박함
답변 제공: Nishaye RedRoof Management RediResponse Specialist 님, 2023년 9월 19일
Dear Deog, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Detroit - Farmington Hills. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

JADA 님, SOUTHFIELD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 14박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 9월 17일
Hello Jada, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Farmington Hills and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 8월 30일
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Farmington Hills and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Norman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 29일
Hello Norman, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - FARMINGTON HILLS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

8/10 - 좋아요

Hunter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 29일
Hello Hunter, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - FARMINGTON HILLS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 - 훌륭해요

Madeleine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 8월 22일
Hello Madeleine,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - FARMINGTON HILLS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Jazmine

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2023년 8월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 8월 21일
Hi Jazmine,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn Detroit - Farmington Hills. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

8/10 - 좋아요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good value
2023년 8월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 9월 7일
Hello Terry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Farmington Hills. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know you were pleased with our prices. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

8/10 - 좋아요

Kathleen

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
Property was suitable for my needs as a traveler on business.
2023년 8월에 3박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 8월 15일
Dear Kathleen,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ERIE - I-90. We're happy to see that our hotel was convenient to your needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ruth-Ann

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 8월 14일
Hello Ruth-Ann, I am pleased to have had you as our guest. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 8월 12일
Hello Michele, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Farmington Hills and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Michele

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very kind staff!! Very welcoming. Sophia at the desk is a beautiful woman insude and out!
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 8일
Thank you for your kind words, I will make sure to share your feedback with the staff, especially with Sophia.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 8일
Thank you Robert for your feedback.

10/10 - 훌륭해요

Micah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 8일
Thank you Micah for your review.

4/10 - 별로예요

john

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Told I didn't have a reservation and all the rooms were taken. After proving I had paid for the room he "found" the reservation. Also light was out on wash area and ice machine was out of ice or not worling.
2023년 8월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 6일
Dear John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - FARMINGTON HILLS. We are grateful to know that you found our front desk staff to be helpful. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the issue you had with light in the wash area and ice machine. We will take your comments into consideration to make changes to improve our customer experience. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will visit any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management

10/10 - 훌륭해요

Madeleine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 8월 2일
Dear Madeleine, We at the RED ROOF INN DETROIT - FARMINGTON HILLS are thrilled to have earned your scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

10/10 - 훌륭해요

Tiara

2023년 7월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 8월 1일
Dear Tiara, We at the RED ROOF INN DETROIT - FARMINGTON HILLS are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

6/10 - 괜찮아요

Anna

2023년 7월에 2박 숙박함
답변 제공: Management 님, 2023년 8월 23일
anna, thank you for your review.

8/10 - 좋아요

Abbi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 7월에 2박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 7월 30일
Dear Abbi,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Farmington Hills and I are happy to see your 4/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

8/10 - 좋아요

Miroslav

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 7월 5일
Thank you for taking a moment to complete our survey, Miroslav. The staff at the Red Roof Inn Detroit - Farmington Hills and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist