Dear Dawb,Thank you for taking the time to post your review on Expedia and for the 4/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Kimone,Thank you for taking the time to post your review on Expedia and for the 4/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Migiena,Thank you for taking the time to post your review on Expedia.I was sorry to read your feedback relating to the carpet in your bedroom. I can see that you occupied room 353, and I have passed on a copy of your review to the housekeeping team to further investigate and respond back to me.We do review and react to all feedback. Thank you for taking the time to pass on your comments. Kind regardsMartin R Bradnam, GM and Team at the Crown Spa, Scarborough.

Dear Tina,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your overall stay with us and found our staff, especially Ashley in the restaurant, to be fantastic. Your kind words regarding the evening meal, breakfast, and the lovely view from your room are greatly appreciated.We understand your observations regarding the dated aspects of our spa facilities and rooms. While we take pride in our unique and retro charm, we also recognize the importance of modernizing certain amenities to better meet the expectations of our guests. Your comments regarding the temperature of the room, shower options, and availability of robes and slippers have been duly noted, and we will certainly take them into consideration as we continue to improve our offerings.We apologize for any inconvenience you experienced during your stay, and we appreciate your constructive feedback as it helps us identify areas where we can enhance the guest experience. Rest assured, we are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future to showcase our improvements.Thank you once again for choosing our hotel, and we look forward to serving you again soon.Warm regards,Martin R Bradnam, General Manager

Dear Susan,Thank you for taking the time to post your review on Expedia and for the top review 5 out of 5. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Daniel,Thank you for taking the time to post your review on Expedia. I was sorry to see your score of 1 out of 5.I do review and react to all feedback, which is invaluable. Any comments are also shared with the team.With Kind regards and best intentions, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Antony,Thank you for taking the time to post your review on Expedia and for the 4 out of 5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Judy,Thank you for taking the time to post your review on Expedia, and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Sophia,Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about the inconveniences you experienced during your recent stay. Please accept our sincere apologies for the issues with the TV in the bathroom and the malfunctioning toilet. This falls short of the standards we strive to uphold and we regret any frustration this may have caused.Your comments are extremely valuable to us as they help us to identify areas for improvement. We will be conducting a thorough investigation into the TV signal and plumbing issues to ensure they are addressed promptly and effectively.We are delighted to hear that you enjoyed the spa facilities and appreciate your positive feedback in that regard. However, we understand that the overall experience was marred by the shortcomings in your room, and for this, we are truly sorry.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Martin R Bradnam, General Manager

Dear Mrs Suzanne,Thank you for taking the time to post your review on Expedia, and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Krzysztof,Thank you for taking the time to post your review on Expedia and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be friendly and enjoyed our hotel amenities such as the gym. We apologize if the condition of the room did not meet your expectations, and we will certainly address any maintenance issues to ensure a more comfortable experience for our guests in the future. Your comments regarding breakfast are duly noted, and we will strive to improve in this area. We appreciate your willingness to stay with us again and look forward to welcoming you back for an even better experience. Kind regardsMartin R Bradnam, General Manager

Dear Michelle,Thank you for taking the time to post your review on Expedia and for the 5/5 review. It was amazing to read your feedback regarding your stay.I noted and apologize for any inconvenience or confusion caused with the pre-authorization, and note your feedback in relation to the locker key and plaster at the end of the pool.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Jen,Thank you for taking the time to post your review on Expedia, and for the 4/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Deena,Thank you for taking the time to post your review on Hotels.com and for the 8/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Mark,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Simon,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had during your recent stay. Your comments are of great concern to us, and we take them seriously as we strive to provide a comfortable and enjoyable stay for all our guests.We regret that the freezing room conditions and unpleasant odor affected your stay. Our team is committed to addressing issues promptly to ensure a more pleasant experience for our guests. We will investigate the concerns you raised about the noise from the garage and take necessary measures to minimize any disturbances.Regarding the breakfast, we apologize for falling short of your expectations. Your comments about the size and quality of the full English breakfast will be shared with our kitchen staff to ensure improvements are made to enhance the overall dining experience for our guests.Additionally, we are sorry to hear about the disturbances from the room across from yours. We will look into this matter to address any inappropriate activities and ensure a more peaceful environment for our guests.We truly appreciate your feedback as it helps us identify areas for improvement. Please be assured that your concerns will be discussed with our team, and we are committed to taking corrective actions to enhance the quality of our services.We value your patronage and hope to have the opportunity to welcome you back, providing you with a much-improved experience that reflects our commitment to guest satisfaction.Sincerely,Martin R Bradnam, General Manager

Dear James,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. We appreciate your honesty as it helps us identify areas that need improvement.Firstly, we apologize for the discomfort you faced with the room temperature and the malfunctioning TV. Please be assured that we have promptly addressed these issues with our maintenance team to ensure they are resolved for future guests.We are genuinely sorry for the cleanliness issues you encountered. This is not the standard we uphold, and we understand the impact it had on your stay. Our housekeeping team has been informed, and we will be conducting a thorough review and additional training to prevent such oversights in the future.Your comments are taken seriously, and we want to assure you that we are committed to providing a better experience for our guests. We appreciate your valuable feedback, and we hope to have the opportunity to regain your trust on a future visit.Thank you for bringing this to our attention, and we hope to welcome you back in the future for an improved stay.Sincerely,Martin R Bradnam, General Manager

Dear Margaret,Thank you so much for taking the time to share your feedback. We greatly appreciate your kind words about our friendly staff and the cleanliness of our facility. Your satisfaction is our top priority, and we are thrilled to hear that these aspects of your stay met your expectations.We genuinely apologize for any inconvenience you experienced with room 151. Your feedback is invaluable, and we will certainly address the issue with the obstructed view immediately. Please be assured that we are committed to providing a comfortable and enjoyable experience for all our guests.If you decide to stay with us again in the future, we would be more than happy to assist you in selecting a room that better suits your preferences. Our team is always here to ensure your stay is nothing short of exceptional.Once again, thank you for choosing The Crown Spa hotel and for sharing your insights. We look forward to the opportunity to welcome you back and exceed your expectations.Warm regards,Martin R Bradnam, General Manager

Dear James,Thank you for taking the time to post your review on Expedia, and for the 5 star review. It was amazing to read your feedback regarding your stay.I noted and apologize for the noise you experienced from other guests.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Louise,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Sylvia,Thank you for taking the time to post your review on Hotels.com, and for the 6/10vreview. We appreciate you taking the time to pass on your feedback.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Ruddridge,Thank you for taking the time to post your review on Hotels.com, and for the top review (10/10). It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Corrie,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Mark,Thank you for taking the time to post your review on Hotels.com, and for the top review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Collette,Thank you for taking the time to post your review on Expedia and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Beata,Thank you for taking the time to post your review on Expedia and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Dave,Thank you for taking the time to post your review on Expedia and for the 3/5 review. It was sorry to read about the issue you experienced with the shower overflow. Your feedback has neem shared with the maintenance team. We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Ronald,Thank you for taking the time to post your review on Hotels.com and for the 6/10 review. It was amazing to read your feedback regarding your stay.I appreciate your feedback regarding housekeeping. I will share your feedback with the team, and apologize for any inconvenience caused.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Paul,Thank you for taking the time to post your review on Expedia, and for the 4/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Stephen,Thank you for taking the time to share your feedback on your recent stay with us. We sincerely apologize for the inconveniences you experienced, and we appreciate your loyalty as a returning guest.We are genuinely sorry to hear that your check-in experience did not meet your expectations. Our team strives to strike the right balance between efficiency and friendliness, and it's disappointing to learn that we fell short on this occasion. Your comments regarding feeling like second-class guests due to the booking method are duly noted, and we assure you that all our guests are equally valued. We will raise this as a training point with our team.The issues with the room cleanliness and temperature are certainly not indicative of our usual standards, and we sincerely apologize for any discomfort caused. We take your comments seriously and will be investigating the matter to ensure such oversights are promptly addressed. Our goal is to provide a comfortable and enjoyable stay for all our guests.Regarding the hotel's overall condition, we appreciate your honesty. Renovations and improvements are part of our ongoing plans, and we are committed to ensuring that our facilities are up to the standards expected of a 4-star hotel.Your feedback on the swimming pool and changing room cleanliness is concerning, and we will address this with our housekeeping and maintenance teams to prevent such issues in the future.We truly regret that we missed the opportunity to discuss your concerns during check-out. Your satisfaction is our priority, and we would have welcomed the chance to make amends during your stay.We value your continued patronage. We appreciate your feedback as it helps us identify areas for improvement and ensures a better experience for future guests.Once again, we apologize for any inconvenience, and we hope to have the opportunity to welcome you back and provide the exceptional experience you deserve.Sincerely,Martin R Bradnam, General Manager

Dear Edwin,Thank you for taking the time to post your review on Hotels.com and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Robert,Thank you for taking the time to post your review on Hotels.com for the 8/10 star review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Mark,Thank you for taking the time to post your review on Hotels.com and for the 6/10 review. I appreciate your feedback regarding your stay.I was sorry to read about your cleanliness deficiencies experienced in your bedroom. I have shared these with the housekeeping team. I can assure you this is not indicative of our usual standard.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Kate,Thank you for taking the time to post your review on hotels.com and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Tom,Thank you for taking the time to post your review on Hotels.com, and for the 8/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Andrew,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Wendy,Thank you for taking the time to post your review on Hotels.com, and for the top review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Christine,Thank you for taking the time to post your review on Expedia and for the 3/5 review. It was amazing to read your feedback regarding your stay, and any feedback is noted.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Stephanie,Thank you for taking the time to post your review on Hotels.com and for the 8/10 review. It was lovely to read your feedback regarding your stay.I was sorry to read you were disappointed with your room allocation, view and size. We take all feedback on board, and I will share this feedback with my team.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Anthony,Thank you for taking the time to post your review on Expedia and for the top 5 star review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Michael,Thank you for taking the time to post your review on Hotels.com, and for the top review (10/10). It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Adam,Thank you for taking the time to post your review on Hotels.com, and for the top 8/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Misty,Thank you for taking the time to post your review on Hotels.com, and for the top review (10/10). It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.