테라스/파티오

캐슬 호텔 윈저 여행 후기

4 out of 5
캐슬 호텔 윈저
18 High Street, Windsor, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 608개" "
평점 8 - 좋아요. 1000개 이용 후기 중 276개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 61개" "
평점 4 - 별로예요. 1000개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 18개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Choi

2023년 6월에 1박 숙박함
답변 제공: Castle Hotel 님, 2023년 6월 18일
Dear Choi, Thank you for your 8/10 review.We hope to welcome you back on another occasion.Best regards, The Castle Hotel Team

10/10 - 훌륭해요

Stephen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great rooms in lovely location. Top quality hotel at more than sensible price.
2024년 4월에 1박 숙박함
답변 제공: Castle Hotel Team 님, 2024년 4월 21일
Hi Stephen, Thank you for your positive review we hope you enjoyed your stay and wish to welcome you back to the Castle Hotel!

8/10 - 좋아요

John

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
Location and history is great
2024년 4월에 2박 숙박함
답변 제공: Castle Hotel Team 님, 2024년 4월 21일
Hi John,We hope you have a brilliant stay at The Castle Hotel and do wish to welcome you again!

10/10 - 훌륭해요

Norman

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfectly positioned for everything in Windsor. Only there for one night (unfortunately) but it left us with a very happy memory of our time there We hope to return in the future!!
2024년 4월에 1박 숙박함
답변 제공: Castle Hotel Team 님, 2024년 4월 14일
Hi Norman,We are very glad to hear that you have made very good memories within the hotel and Windsor.We hope to welcome you again in the Castle Hotel Windsor!

10/10 - 훌륭해요

Donald

출장 여행, 가족 여행
좋아요: 청결 상태
Could see Windsor Castle from our room!
2024년 4월에 1박 숙박함
답변 제공: Riya 님, 2024년 4월 10일
Hi Donald,Thank you for your positive review, we are glad you enjoyed your stay!We wish to see you again!!

8/10 - 좋아요

Toby 님, Hillsdale

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel staff were friendly and organized. There was no gym, which I would have liked but it’s not like one was promised but not present. The directions for driving to the car park entrance were not good, their email just gave a postcode which was inadequate to find even the hotel in Google Maps. I found it, but better directions would have helped. Comfy bed, solid wifi.
2024년 4월에 1박 숙박함
답변 제공: Riya 님, 2024년 4월 10일
Hi Toby, I am sorry to hear that you had such a struggle arriving.I will have my team look into this matter as the postcode should be SL4 1ET which would bring you directly adjacent to our car park. In regards to the Gym we do not have our own but we do work in partnership with a very local gym called "snap-fitness". Kind Regards,Riya

8/10 - 좋아요

Victor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well located for enjoying both Windsor and Eton
2024년 4월에 1박 숙박함
답변 제공: Riya 님, 2024년 4월 10일
Hi Victor,Thank you for your positive feedback.we hope you enjoyed your time at the Castle Hotel Windsor!

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very comfortable and relaxed environment close to major attractions and restaurants.
2024년 4월에 1박 숙박함
답변 제공: Riya 님, 2024년 4월 4일
We thank you for your kind words!hopefully you were able to make some fantastic memories within Windsor and the hotel!we wish to welcome you again at the Castle Hotel!

6/10 - 괜찮아요

Antony

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Centrally located but despite booking a junior suite - the most expensive room offered by Expedia - we were on the ground floor with sweeping views of the car park. Really think that sort of detail should be included in the room description as I could have saved a few pounds and been in the main building. Reception staff also something of a mixed bag in terms of competence.
2024년 3월에 1박 숙박함
답변 제공: Lee (Reception Manager) 님, 2024년 4월 7일
Hi,Sorry to hear of your dissatisfaction with the Mews Junior Suite. Our Junior Suites are in multiple locations but of equally high quality.I believe you were checked-out by a newer member of our team, so I apologise for any inconvenience experienced.Kind regards,Front Office Team

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Lee (Reception Manager) 님, 2024년 4월 7일
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 - 훌륭해요

maryanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Windsor is a picture perfect town and the Windsor Castle Hotel fits right in!
2024년 2월에 1박 숙박함
답변 제공: Riya 님, 2024년 4월 2일
We are delighted you enjoyed your stay in windsor!

10/10 - 훌륭해요

Donna

연인과의 여행
Our room shower (accessible) flooded with the first shower so we were moved to another room. The ladies at the reception desk were wonderful, as was the bellman who helped with our luggage. We were pleased with the new room and are grateful for the consideration!
2024년 3월에 2박 숙박함
답변 제공: Castle Hotel Team 님, 2024년 4월 10일
Hi Donna,we are sorry to hear that there was an inconvenience.But gratefully our great staff members went ahead and were able to solve this issue. I will be assured to let the front desk team members know and my concierge!

10/10 - 훌륭해요

Inese

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I checked in I specifically mention that there is 2 adults and 1 child, not 3 adults. But checkin staff was ignorant and unhelpful. However when I checked out I had a really nice experience thanks to Indi and Rushmi as they adjusted our breakfast as i was charged for 3 adults instead and they amended to 2 adults and child. They was very helpful, friendly and also provided little colouring book with pencils for kid, which was very kind. If not unpleasant experience with checking I would give 5 stars to the stuff.
2024년 3월에 3박 숙박함
답변 제공: Castle Hotel Windsor 님, 2024년 3월 23일
Dear Inese,Thank you for your feedback, I am sorry to learn that your check in experience was not to a high standard, rest assured that this will be addressed to the person on duty.Thank you in highlighting Indi and Rashmi for looking after you on check out. I do hope that we can welcome you back on another occasion for a better experience.Best regards, Leanne SilavantFront Office Manager

10/10 - 훌륭해요

Angie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay overall!
2024년 3월에 1박 숙박함
답변 제공: Lee (Reception Manager) 님, 2024년 4월 7일
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 - 훌륭해요

Wendy

연인과의 여행
좋아요: 편의 시설/서비스
Staff very helpful room lovely and clean food excellent
2024년 3월에 1박 숙박함
답변 제공: Riya 님, 2024년 4월 10일
Hi Wendy,We thank you for your kind words, i will be assured to pass this on to the team!Kind Regards,Riya

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Lee (Reception Manager) 님, 2024년 4월 7일
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

8/10 - 좋아요

Greg

2024년 3월에 1박 숙박함
답변 제공: Lee (Reception Manager) 님, 2024년 4월 7일
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 - 훌륭해요

Valerie

연인과의 여행
좋아요: 편의 시설/서비스
Fantastic location. Interesting hotel layout. Lots of character. Staff were friendly
2024년 3월에 1박 숙박함
답변 제공: Riya 님, 2024년 4월 10일
Hi Valerie,Thank you for your positive feedback.We hope you had a very memorable stay with the Castle Hotel Windsor! We do wish to see you again!Kind Regards,Riya

10/10 - 훌륭해요

Paul

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic hotel, conveniently situated, staff excellent in all ways. We will definitely revisit.
2024년 3월에 2박 숙박함
답변 제공: Riya 님, 2024년 4월 10일
Hi Paul,We appreciate your kind words, especially about our staff, we ensure this will be passed on to the team!Kind Regards,Riya

8/10 - 좋아요

Julian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good character and environment.
2024년 3월에 1박 숙박함
답변 제공: Riya 님, 2024년 4월 10일
Hi Julian,Thank you for your amazing words, we are glad that the hotel has exceeded your expectations. We wish to you see you again!Kind Regards,Riya

8/10 - 좋아요

Lesley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Lee (Reception Manager) 님, 2024년 4월 7일
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great location for tourists Lots of up and down steps when you stay in the annex.
2024년 2월에 4박 숙박함
답변 제공: Castle Hotel Team 님, 2024년 4월 10일
Hi Mark,Thank you for your review, we hope that this did not effect your stay!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Lee (Reception Manager) 님, 2024년 4월 7일
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

2/10 - 너무 별로예요

Nigel

별로예요: 청결 상태, 직원 및 서비스
답변 제공: Lee (Reception Manager) 님, 2024년 4월 7일
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the set up as soon as you get there revolving door which is authentic and classy. It gives you a warm welcome walking in with the restaurant to the right and left as you walk in. The young lady on reception was a credit to the hotel. Polite helpful and very friendly in helping us check in. The room was amazing as was the breakfast, the experience on a whole was a 10/10 i will be going back to stay
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

phillip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It looked very inviting and it was very clean
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Julian 님, Glenmoore

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top notch !
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Lee (Reception Manager) 님, 2024년 4월 7일
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 - 훌륭해요

ELIZABETH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a very charming, old, character hotel with uneven floors and tiny bathrooms but the room itself was huge! Very comfortable and nicely appointed. Lovely staff, great location, nice breakfast. We enjoyed our stay very much.
2024년 1월에 2박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 31일
Dear Elizabeth, Thank you for taking the time to share your delightful feedback! We're thrilled to hear that you found our hotel to your liking. It was a pleasure hosting you, and we hope to welcome you back soon for another wonderful experience.

10/10 - 훌륭해요

Darrin 님, Pacifica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I found the hotel very charming and particularly the breakfasts and sitting in the lounge next to the fireplace. Turns out I missed the feline mascot so hopefully next visit. Perfect location. Very accommodating staff. I will probably choose a bigger room next time.
2024년 1월에 4박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 26일
Dear Darrin, Thank you so much for taking the time to leave us a review. We are delighted to hear that your stay was perfect! We (including Dexter) look forward to welcoming you back soon.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not sure we’d return unfortunately
The location of the Castle Hotel is great, you couldn’t get a better location. Hotel itself in the main communal areas is lovely, nicely decorated and modern. The bedrooms however need some work. My room had a lot of very rough edges, chipping paint, paint peeling off doors, knocks and bangs on the woodwork, stains on the cushions. Just generally a little lit low on standards for a hotel of this supposed calibre. My towels (as per the photo) had FOUR holes in one single bath towel, just shoddy and low quality. Because of this, I went to reception to ask for some robes for the room (which might I add- states on the website and hung on a hanger in the wardrobe- ‘please ask for a robe, we’ll bring one straight up to you’) I was told by the receptionist that they were for VIP’s only, so not VIP enough! I nearly fell over! That was shocking. The next day I asked again and was able to get some, but it was on day two of our stay so would have been nice the first night! The breakfast staff were poor on the first day, I didn’t get welcomed into the room, no ‘good morning’ nothing. In the middle of the room a lady said ‘you want tea or coffee?) if not even been showed to my table yet. We weren’t advised anything, didn’t ask what we wanted, nothing! We were ignored, we’re spoken to rudely and the corporate guests prioritised in terms of service! Day two was better, the complete opposite, and how it should have been day one!! Very disappointing! Best thing about the hotel is Dexter.
2024년 1월에 2박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 27일
Thank you for taking the time to share your feedback. We are grateful for the opportunity to address your concerns and happy to hear that the location and communal areas added to the quality of stay. That being said, we are genuinely sorry to learn about the issues you encountered in your room. We strive to provide guests with the best experience and we apologize for the lapse in our usual standards. Rest assured; we will address these maintenance issues promptly to ensure a more pleasant experience for future guests. We are disappointed to hear about your experience with the staff on the first day. Your feedback is concerning, and we will address this matter with our team to ensure that all guests receive the warm welcome and attentive service they deserve. On a positive note, we are pleased that the second day of your experience was better and more in line with our expectations. We appreciate your understanding and patience and hope you get in touch with us directly so that we can discuss this issue at length. Every guest is a priority for us, and so we hope to welcome you back in the future to provide you with the exceptional experience you deserve.

10/10 - 훌륭해요

Russ

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great view of the castle. Parking was a bit tight
2024년 1월에 1박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 24일
Dear Russ, Thank you for your kind review. We are happy to hear you enjoyed your stay. We take into consideration your feedback about the car park for an improved stay in the future!

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Winter Stay
The stay was great. Room and staff were excellent. We had a wonderful time
2024년 1월에 3박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 23일
Dear William,Thank you for your kind review. We are thrilled to hear that you had a wonderful stay with us! We hope to host you again soon!

10/10 - 훌륭해요

Máté

2024년 1월에 2박 숙박함
답변 제공: The Castle Hotel team. 님, 2024년 1월 23일
Thank you for your kind review. We look forward to welcoming you again soon.

2/10 - 너무 별로예요

Greg

2024년 1월에 2박 숙박함

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Windsor location
Great location and outstanding customer service, highly recommended.
View from room
Front of hotel
Lounge/Bar
2024년 1월에 2박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 18일
Dear John,Thank you so much for taking the time to leave us a positive review! We are so pleased to know that our location and staff proved to make your stay special. We look forward to hosting you again soon for another great stay.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No problems
Very nice hotel in a good location. Staff was friendly.
2024년 1월에 1박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 18일
Thank you so much for your kind review. We will relay your positive feedback to our team and hope to host you again soon!

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 18일
Thank you so much for your kind review!

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: The Castle Hotel team. 님, 2024년 1월 16일
Dear David,Thank you for your kind review!

10/10 - 훌륭해요

Michael

2024년 1월에 1박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 16일
Dear Michael,Thank you so much for your kind review! We hope to welcome you back soon

10/10 - 훌륭해요

Duncan

2024년 1월에 1박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 10일
Dear Duncan, Thank you so much for your kind review

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
High quality hotel, good for the price
2024년 1월에 1박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 13일
Dear Stephen, Thank you for your kind words! We're delighted to hear that you found our hotel to be of high quality and a good value for the price. Providing a positive experience for our guests is our top priority. We hope to have the pleasure of welcoming you back in the near future.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect location
Lovely stay in the amazing location hotel.
2024년 1월에 1박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 10일
Dear Michael, We are delighted to hear our location added to your amazing experience at the hotel. We hope to host you again soon!

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 10일
Dear William,Thank you so much for your kind feedback

10/10 - 훌륭해요

eduardo

2024년 1월에 1박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 27일
Thank you so much for your kind review.

10/10 - 훌륭해요

Melanie

2024년 1월에 2박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 10일
Dear Melanie,Thank you so much for your kind review. We hope to host you again soon!

10/10 - 훌륭해요

Jane

2023년 12월에 2박 숙박함
답변 제공: The Castle Hotel team. 님, 2024년 1월 23일
Dear Jane,Thank you for kind review.We look forward to welcoming you again soon!

8/10 - 좋아요

kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 10일
Dear Kevin, Thank you so much for your review. We welcome any feedback you may have to make your next stay even better!

10/10 - 훌륭해요

Lyda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at The Castle Hotel in Windsor. Its location is ideal especially if you do not have a car. We will be back soon.
2023년 12월에 4박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 4일
Thank you for choosing The Castle Hotel, Windsor! We're delighted to hear you enjoyed your stay and found our location ideal. We look forward to welcoming you back soon for another memorable experience.

8/10 - 좋아요

Vaughan

2023년 12월에 1박 숙박함
답변 제공: The Castle Hotel Team. 님, 2024년 1월 3일
Thank you so much for your review!