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바르셀로 푸에르토 발라타 - 올 인클루시브 여행 후기

4 out of 5
바르셀로 푸에르토 발라타 - 올 인클루시브
Km 11.5 Zona Hotelera Sur, Puerto Vallarta

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 2054개 이용 후기 중 899개" "
평점 8 - 좋아요. 2054개 이용 후기 중 562개" "
평점 6 - 괜찮아요. 2054개 이용 후기 중 293개" "
평점 4 - 별로예요. 2054개 이용 후기 중 148개" "
평점 2 - 너무 별로예요. 2054개 이용 후기 중 152개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Mitchell

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall we experienced a great stay at Barcelo Puerto Vallarta. We stayed for 7 days between April 15th and 22nd, with sunny blue skies every day. The location was perfect - lots of activities both at the resort and around that you could do. We did one day with the boat excursions through the hotel (Jack Sparrow), heading to a waterfall and snorkelling. You could see fish without even snorkeling. Mismaloya itself has a few different tequila tasting places, convenience stores, and lots nearby. The rooms were surprisingly big and clean. We probably could have fit the four of us in one room if we wanted. The restaurants and buffet was pretty good. Lots of options at the buffet and they do different theme nights so some were better than others (e.g. mexican night, seafood night, prime rib night). The Los Arcos was our favourite restaurant. Some food was amazing and some was meh, so just depends what you get. Resort staff was all very friendly and made sure you weren't bored. There is a daily board showing all the activities you can choose from (e.g. beach volleyball, archery, airsoft shooting, water aerobics, blackjack, bingo). With the sport activities there wasn't as much participation but still enough to have fun. On busier days with weddings or events there may be less staff around but you can always get a drink at the cantina if they aren't coming around the pools. Would recommend.
2024년 4월에 7박 숙박함

6/10 - 괜찮아요

Gary

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Food was not very good. Especially in the buffet restaurant although the staff in there were very nice. The restaurant that is partially Al fresco facing the ocean was the best. The concierge was not nice and seemed inconvenienced when we asked for reservations on 3 occasions. Not a friendly woman.
2024년 4월에 5박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 22일
Dear Gary, thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Puerto Vallarta hotel. Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our chefs to enhance our future guests' dining experiences. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Cordially

10/10 - 훌륭해요

Yasnier

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El mejor hotel de Vallarta , mis días fueron maravillosos
2024년 4월에 3박 숙박함
답변 제공: Servicio al Cliente. 님, 2024년 4월 22일
Estimado Yasnier, gracias por calificar su reciente visita en Barceló Puerto Vallarta, estamos encantados de saber que tuvo una placentera estadía con nosotros y que logramos cumplir todas sus expectativas. Fue un placer haberle atendido, y esperamos verle muy pronto. Saludos

6/10 - 괜찮아요

LARRY THANH 님, clovis

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Recommend more creative about activities. Restaurants need to improve food quality, especially Japanese food.
2024년 4월에 5박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 22일
Dear Larry Thanh, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

6/10 - 괜찮아요

Rhonda Jean

좋아요: 직원 및 서비스
2024년 4월에 5박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 22일
Dear Rhonda Jean, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

2/10 - 너무 별로예요

Alan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
TRAVELLERS BEWARE Upon arrival and check in the Barcelo Hotel Puerto Vallarta invoked additional charges for 2 children for a 12 night stay amounting to higher cost than the original booking with Expedia. The hotel alleged that this was due to the original Expedia booking being for 2 infants rather than 2 children. This was impossible and despite the booking form clearly stating 2 children, neither the hotel or Expedia were interested in resolving this at the time or subsequently. So beware travellers Hotel Barcelona’s Expedia are both in support of double billing and gouging of consumers.
2024년 3월에 12박 숙박함
답변 제공: Guest Service 님, 2024년 4월 22일
Dear Alan, we were very disappointed to read your experience during your stay in our Barceló Puerto Vallarta hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.We want to apologize for not being able to make you feel supported when having an issue with your reservation, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us.Thank you for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Cordially

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 1월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 4월 22일
Dear Maria, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 - 좋아요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The food was fabulous! Overall a great experience!
2024년 4월에 9박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 22일
Dear Terry, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 - 훌륭해요

Sheila R

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 4박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 22일
Dear Sheila R, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

4/10 - 별로예요

Becky

2024년 4월에 8박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 19일
Dear Becky, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

10/10 - 훌륭해요

Camille

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Better night shows. Diversity
2024년 4월에 6박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 18일
Dear Camille, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

8/10 - 좋아요

Harold

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet and set in a beautiful place where you feel like a local
2024년 4월에 10박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 18일
Dear Harold, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 - 좋아요

Liana Rayel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort, close to hiking & water activities.
2024년 4월에 7박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 18일
Dear Liana Rayel, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2024년 4월에 9박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 18일
Dear Matthew, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 - 훌륭해요

Dario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 19일
Dear Dario, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

6/10 - 괜찮아요

Natalya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We liked big room and balcony. It was nice and quiet. Unfortunately TV didn't work properly and technician couldn't fix it. Meal in buffet wasn't that tasty and varied. We stayed in couple hotels before and can compare. Also couple times water was turned off during the day without announcement.
2024년 4월에 7박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 18일
Dear Natalya, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

8/10 - 좋아요

Adriana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every one very friendly and supportive at all times and they always have the best food
2024년 4월에 5박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 17일
Dear Adriana, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cordially

6/10 - 괜찮아요

Dylan

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 4월에 7박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 18일
Dear Dylan, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

10/10 - 훌륭해요

Daniel Alexander

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A Quality hotel ,with excellent food and beverages,Outstanding service , incredible value! Spectacular location bewteen the mountains jungle and and the private cove sandy beach,my wife and I have vacationed twice a year for the last 25 years and with all the hotels and resorts we have been too the Barcelo Hotel resort is the best we have ever experienced and we shall be booking every April each year in the future!
2024년 4월에 7박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 17일
Dear Daniel Alexander, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

10/10 - 훌륭해요

Pedro Henrique Ramos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful
2024년 4월에 5박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 17일
Dear Pedro Henrique Ramos, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 - 훌륭해요

Anapaula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service.
답변 제공: Guest Service. 님, 2024년 4월 17일
Dear Anapaula, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall we enjoyed our stay
2024년 4월에 4박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 17일
Dear Thomas, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

8/10 - 좋아요

Amanda Shaylene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place , just need different pillows ! Our only complaint.
2024년 4월에 5박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 18일
Dear Amanda Shaylene, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 - 훌륭해요

Cassidy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
THE ONLY REVIEW YOU NEED TO READ We couldn’t have asked for a better stay in puerto Vallarta. From the moment we checked in to the moment we left, the staff were nothing but extremely helpful, accommodating, and friendly. I would like to give a shout out to Edgar at the bar, Carlos and hubertemo (I might have misspelled that, I’m sorry) the bellboys, and Oscar and Angel in the cafeteria. There were also some younger towel boys at the towel station that were really kind. Our biggest shoutout would be the bellboy Mario Lopez. He was the kindest soul and was always ready to help us- above and beyond. Mario, thank you so much. At this resort you can expect good food, cleanliness, aesthetic rooms, and the drinks are always flowing. Remember, please tip the staff as no one works harder than them!! This resort is extremely family friendly but not in the lame kind of way. If I had to leave one criticism, we wished the music played longer during the day. All in all, it was an amazing experience and we really enjoyed our stay. Again, thank you!!!
2024년 4월에 6박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 17일
Dear Cassidy, thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us, and we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Cordially

10/10 - 훌륭해요

Simran

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the property and the over all experience! Beautiful place with beautiful people
2024년 4월에 4박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 17일
Dear Simran, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

4/10 - 별로예요

Mary Dawn

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 22일
Dear Mary Dawn, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

10/10 - 훌륭해요

Maribel 님, Meriden

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I always go to Barcelona hotel
2024년 4월에 7박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 16일
Dear Maribel, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 - 훌륭해요

Al 님, Navarre

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They can improve the selection of wines
2024년 4월에 6박 숙박함
답변 제공: Guest Service 님, 2024년 4월 15일
Dear Al,Firstly we would like to thank you for choosing our Barceló hotel for your holidays in Puerto Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We have taken note of your constructive comments about our wines and will pass them on to our F&B manager in order to improve the variety of our wine bottles.It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta.Cordially,

10/10 - 훌륭해요

Eva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and peaceful to relax
2024년 4월에 5박 숙박함
답변 제공: Guest Service 님, 2024년 4월 15일
Dear Eva,Thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

6/10 - 괜찮아요

Jesus 님, laguna vista

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service
2024년 4월에 7박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 16일
Dear Jesus, we appreciate you taking the time to rate our services, however, we sincerely regret not having exceeded your expectations on this occasion, we assure you that our commitment is to always offer memorable experiences for our guests on every visit.We hope you will give us the opportunity to serve you again and show you the true service we offer in this, your Barceló Puerto Vallarta home. Cordially

10/10 - 훌륭해요

CHERYL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was polite and accommodating The best place to stay
2024년 4월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 4월 15일
Dear Cheryl,Thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

8/10 - 좋아요

Stephanie

단체 여행, 연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The facility is a little older but nice. The crowd was an older crowd but the entertainment at night was fun. The staff were a little rude which gave us a bad experience all together. Would go back if the service was better.
2024년 4월에 6박 숙박함
답변 제공: Guest Service 님, 2024년 4월 15일
Dear Stephanie,Firstly we would like to thank you for choosing our Barceló hotel for your holidays in Puerto Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We are delighted that you enjoyed our entertainment program as our team makes sure to offer quality shows so that our guests take home great memories.On the other hand, we are very dismayed about the service you received during your stay with us, we will be sure to pass on your comments to our department heads in order to improve and offer you the true hospitality and quality of service that we offer.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Best Regards,

8/10 - 좋아요

Kirstyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: Guest Service 님, 2024년 4월 16일
Dear Kirstyn, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

8/10 - 좋아요

Gilles Arnold

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 16일
Dear Gilles Arnold, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 - 훌륭해요

chantel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 4월 15일
Dear Chantel,Thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

10/10 - 훌륭해요

Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Servers go out of their way to assist you. Front desk individuals could communicate better, like checking out and providing you with a slip authorizing you to leave but not telling you who to provide that too. You need to put a card in a slit for your room to have electricity but it’s not like you’re going to use your credit card so why can’t they come up with an extra key room for that purpose!
2024년 4월에 8박 숙박함
답변 제공: Guest Service 님, 2024년 4월 15일
Dear Ann,Thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We are very sorry to read that you did not feel well cared for at our reception, we will ensure that information about all our services is passed on to all our guests upon arrival at our reception, we are sorry for the inconvenience.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

10/10 - 훌륭해요

Keith Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property in a littlt cove away from busy, touristy Puerto Vallarta
2024년 4월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 4월 15일
Dear Keith,Thank you for rating your recent visit to Barceló Puerto Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

10/10 - 훌륭해요

Travis

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right from the get go, the service here was top notch. At any time you could make almost any request and the staff were happy to accomodate. The level of hospitality and the friendliness of each and every person on staff was honestly amazing. The convenience of having so many transit and excursion options right from the resort made everything hassle free. In terms of food, I enjoyed each and every meal from the buffet, snack bar, or restaurants that we were there to enjoy. The entertainment variety and quality made each evening a wonderful experience to share among our group and with the others we met here. Would definitely recommend this place to anyone looking for a beautiful place to take a vacation.
2024년 4월에 6박 숙박함
답변 제공: Guest Service 님, 2024년 4월 15일
Dear Travis,Thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are very grateful for your highlight on the quality of the entertainment program during your stay.It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta.Cordially,

10/10 - 훌륭해요

Fatima

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved staying with my family in the mountains. It was not hard to catch a bus or taxi to get to PV. The kids loved playing in the pool and along the beach. No complaints
2024년 4월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 4월 15일
Dear Fatima,We want to thank you for your wonderful comments shared on Expedia, we are delighted that you will enjoy an incredible vacation with your family at our Barceló Puerto Vallarta hotel.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Cordially,

6/10 - 괜찮아요

Asia Lin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall average experience. Sand was very grainy and sharp, the hotel beach was shared with a public beach, you could only go to the restaurants a limited time during your stay and require you to use the buffet for the remainder of your stay. Would not necessarily recommend
2024년 4월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 4월 15일
Dear Asia,We first would like to thank you for choosing our Barceló hotel for your holidays in Puerto Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.We have taken note of your comments about our reservation system for specialty restaurants, we assure you that we work very hard to improve our services in this area.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely,

8/10 - 좋아요

Kaytlin Marie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort. Food was not spectacular- chips and salsa and guac was very hard to find! Bottled water seemed to be rationed- it was easier to get bottles of tequila. Lunch options were not great- buffet closed from 1130-1 so there’s a snack bar, but it was only a taco bar that was meh. There is a sit down menu option but you have to ask for it. Sand fleas got us the first day and mosquitos got us the last day. The show is at 9pm each night and they carried on in the lobby area after until midnight so it was pretty loud. We couldn’t turn off the AC in our room so it was really chilly. The resort is pretty breezy- we weren’t hot much but actually chilly some of the time! The family room was set up nicely. The pools are so warm and lovely. Beach access was great! Not very swimmable ocean right now but lovely walking along it. Premium lounge access is not worth it. Check in was amazing- very informative and they’re super helpful at the front. Lots of vendors at the beach and restaurants for that authentic Mexican vibe. Dinner reservations are pretty late for those travelling with children. The resort is definitely more aimed for older kids. Bathrooms are a bit far from the pools and require drying off. All in all I rate the food 3/10 & the resort 7/10.
2024년 4월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 4월 13일
Dear Kaytlin,Thank you very much for your comments on Expedia, we are delighted that you will enjoy your stay at our hotel and we thank you for highlighting the services and facilities that you liked, our goal is for you to take home great memories of your vacation.On the other hand, we want to tell you that we have taken note of your comments about our areas of improvement and we assure you that we will transmit them to the corresponding departments in order to improve the quality of our services and continue offering unforgettable experiences.It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta.Cordially,

10/10 - 훌륭해요

Dana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful clean property! The service was excellent everywhere.
2024년 4월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 4월 13일
Dear Dana,We want to thank you for your wonderful comments about our Barceló Puerto Vallarta hotel and for highlighting the cleanliness of our facilities as our cleaning team does an incredible job to keep our facilities impeccable.Also, we are pleased to read that you enjoy the excellent service from our team who ensure that you have a pleasant stay at our hotel.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Cordially,

8/10 - 좋아요

Armando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a nice hotel, enjoyable for all the family
2024년 3월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 4월 13일
Dear Armando,Thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta.Cordially,

8/10 - 좋아요

Eiko Heather Lea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a nice resort, we were nervous after reading reviews but the food was fine (not amazing but not bad and something for everyone) Spanish A La Carte was the favourite the salmon was incredible and the best meal of the week. Pool bar service was poor, often understaffed and overrun with kids. Everything was extremely clean, rooms, pools, bathrooms etc. friendly and helpful staff. Reviews stated wifi was paid but it was free (although not great). Definitely hit the snack bar for lunch it’s much better than buffet. And just know it’s not a big party vibe and only has one bar with limited seating aside from the pool one. Gym facilities were good. NOT a great beach, but we knew this coming. Entertainment pool staff were fantastic! 😎 Wouldn’t visit this one again but was a good trip overall.
2024년 3월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 4월 13일
Dear Eiko,Firstly we would like to thank you for choosing our Barceló hotel for your holidays in Puerto Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We love to read that you enjoy the excellent service from our entire team, as well as the delicious dishes prepared by our professional chefs who are responsible for satisfying all palates with a great variety.On the other hand, we regret that you did not feel well cared for in our pool bar, we will ensure that the service is reinforced and improved together with our F&B manager so that our guests are well cared for at all times.It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta.Cordially,

10/10 - 훌륭해요

John

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly. Good great.
2024년 4월에 7박 숙박함
답변 제공: Guest Service 님, 2024년 4월 13일
Dear John,Thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Cordially,

10/10 - 훌륭해요

Isabel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service with spa and restaurants with beach view
2024년 4월에 4박 숙박함
답변 제공: Guest Service 님, 2024년 4월 13일
Dear Isabel, Thank you very much for your wonderful comments about the excellent service you received in our spa and restaurants, our team ensures that you enjoy a great feeling of relaxation and an unforgettable dining experience at our hotel.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Best Regards,

10/10 - 훌륭해요

Mark John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Definitely beautiful pools
2024년 4월에 7박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 12일
Dear Mark John, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially

10/10 - 훌륭해요

Jennifer

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our first time at this property & we are already counting the time until we get to come back. All staff were helpful. The nightly shows are a must. Please consider Barcelo for your next Mexican adventure!!
2024년 4월에 4박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 12일
Dear Jennifer, we would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Puerto Vallarta was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Cordially

10/10 - 훌륭해요

Sarika

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing Hotel we booked premium level and the staff was amazing we loved it and we will bring kids next time with us so they can enjoy they are so friendly and amazing services
2024년 4월에 3박 숙박함
답변 제공: Guest Service. 님, 2024년 4월 12일
Dear Sarika, thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us, and we are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards

8/10 - 좋아요

jorge chavez

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Is okay for the price..but needs alot improved in the snacks and buffet food..to dry and cool.. is very clean and staff is excellent..
답변 제공: Guest Service. 님, 2024년 4월 11일
Dear Jorge Chavez, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Cordially