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우드스프링 스위트 올랜도 웨스트 - 클러몬트 여행 후기

2.5 out of 5
우드스프링 스위트 올랜도 웨스트 - 클러몬트
16311 FL-50, Clermont, FL

이용 후기

5.0
평점 10 - 훌륭해요. 597개 이용 후기 중 70개" "
평점 8 - 좋아요. 597개 이용 후기 중 81개" "
평점 6 - 괜찮아요. 597개 이용 후기 중 103개" "
평점 4 - 별로예요. 597개 이용 후기 중 141개" "
평점 2 - 너무 별로예요. 597개 이용 후기 중 202개" "

5.4/10

청결 상태

6.4/10

직원 및 서비스

4.6/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Gregory

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Complete dive one step above a cardboard box
2024년 4월에 6박 숙박함
답변 제공: MV 님, 2024년 4월 17일
We apologize that you did not enjoy your stay with us, Gregory. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Felt like home the only thing i hate roaches on te room 212 but other than that exelent on the cleaning and lovely place !
2024년 4월에 1박 숙박함
답변 제공: MV 님, 2024년 4월 16일
Thank you so much for your positive feedback, Jonathan! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 편의 시설/서비스
It was supper clean and very comfortable felt like i was home !
2024년 4월에 1박 숙박함
답변 제공: MV 님, 2024년 4월 9일
Thank you so much for your positive feedback, Jonathan! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: MV 님, 2024년 4월 5일
Thank you so much for your positive feedback, Craig! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

4/10 - 별로예요

glenda 님, o'fallon

좋아요: 직원 및 서비스
별로예요: 청결 상태
Woman clerk was very nice & commending, along with next day clerk.
2024년 3월에 2박 숙박함
답변 제공: MV 님, 2024년 4월 3일
We apologize that you did not enjoy your stay with us, Glenda. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

10/10 - 훌륭해요

Janine

가족 여행
This stay is for a person who needs a clean safe place to spend a night or longer at. Convenient to area shopping and to the legends ball field. No pool but we weee not there for vacation. We were there to watch a tournament.
2024년 3월에 8박 숙박함
답변 제공: MV 님, 2024년 3월 17일
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Orlando West - Clermont. As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.

10/10 - 훌륭해요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really affordable. Great service!
2024년 3월에 2박 숙박함
답변 제공: Guest Engagement Team 님, 2024년 3월 11일
Thank you so much for your positive feedback, Alexis! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

4/10 - 별로예요

Jarixa

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: MV 님, 2024년 3월 12일
Dear Jarixa, thank you for your review. We are sorry you did not enjoy your stay. We strive to offer great service. your feedback is important to continue improving.Best regards,

10/10 - 훌륭해요

Anthony

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
It was clean.
2024년 2월에 1박 숙박함
답변 제공: Guest Engagement Team 님, 2024년 3월 11일
Thank you so much for your positive feedback, Anthony! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

6/10 - 괜찮아요

Robbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Rooms are suppose to be suites and was just an average room with a small full size refrigerator and a stovetop- no closet- I have never been in a room with a mattress on a raised metal spring platform. Disappointing
2024년 3월에 1박 숙박함
답변 제공: MV 님, 2024년 3월 6일
Hi Robbie. We are sorry your did find the room to your expectations. We value your feedback and we will make suggestions to correct this. Thank you so much.

6/10 - 괜찮아요

John

연인과의 여행
The hotel was fine for simply sleeping . The staff was very nice and friendly. If you are seeking any amenities there are none. The shower was luke warm at best.However saying this if you need an inexpensive and clean place to sleep this is it.
2024년 2월에 2박 숙박함
답변 제공: Guest Engagement Team 님, 2024년 2월 25일
We apologize that you did not enjoy your stay with us, John. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels. Martha -Guest Engagement Team - WoodSpring Suites

2/10 - 너무 별로예요

LORI

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Sleep in your car! Horrible location and many people living there with lots of dogs
2024년 1월에 1박 숙박함
답변 제공: Guest Engagement Team 님, 2024년 2월 24일
We apologize that you did not enjoy your stay with us, Lori. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels. Martha -Guest Engagement Team - WoodSpring Suites

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Roach infested no shower curtain. Very bad smell crackheads hanging outside terrible. Worst hotel I’ve ever stayed in in my life.
2024년 2월에 1박 숙박함
답변 제공: Guest Engagement Team 님, 2024년 2월 20일
We apologize that you did not enjoy your stay with us, Robert. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels. Martha -Guest Engagement Team - WoodSpring Suites

2/10 - 너무 별로예요

lisa

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
1. there was a warm bad smell in the hallway as you get off the elevator. 2. when I went into the room and looked down I had track a dead roach in to the room as I looked around in the corners they were dead roaches under the cabinet in the corners. 3. there were live roaches crawling on the floor near the sink. 4. there was a monster stomping around upstairs with combat boots walking from one end of the room to the other most of the night and early in the morning!! 5. Awaken at 5:35 a.m. the bed being hit against the wall for hours. The bed is on roller wheels so it shifted . Believe the reviews folks!!
2024년 2월에 1박 숙박함
답변 제공: MV 님, 2024년 2월 15일
We apologize that you did not enjoy your stay with us, Lisa. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels. Martha -Guest Engagement Team - WoodSpring Suites

10/10 - 훌륭해요

Melody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bbbb
2024년 1월에 2박 숙박함
답변 제공: MV 님, 2024년 2월 8일
Dear Melody, thank you for choosing Woodspring Suites Clermont and for your feedback. our staff will be thrilled to know your stay was great.

8/10 - 좋아요

naomi 님, Miami

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Martha 님, 2024년 2월 6일
Thank you so much for your positive feedback, Naomi! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

2/10 - 너무 별로예요

Lesley

2024년 1월에 1박 숙박함
답변 제공: MV 님, 2024년 3월 20일
We apologize that you did not enjoy your stay with us, Lesly. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

10/10 - 훌륭해요

Lupita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Martha 님, 2024년 2월 6일
Thank you so much for your positive feedback, Lupita! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 - 훌륭해요

Frederick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walkable cose to grocery store & dining options
2024년 1월에 2박 숙박함
답변 제공: MV 님, 2024년 1월 23일
Thank you so much for your positive feedback, Frederick! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

6/10 - 괜찮아요

Ronald

별로예요: 편의 시설/서비스
Think of it as a baseline efficiency and everything is an upgrade. The room was clean and well organized. I didn’t have a problem with noise. The “free Wi-Fi“ for one (1) device per day, seriously. You can get up to three devices for $10 per day for regular Internet and $20 a day for premium Internet… It’s an efficiency but it doesn’t come with pots or pans, you can bring your own or buy a little set at the front desk for $20-30. Room service is once every two (2) weeks. Two towels and two washcloths; you can bring your own, wash the ones that are there, or pay them $10 to exchange for a fresh set. Mine had a full-size refrigerator a nice kitchen layout with storage above and below, an ample dresser with 50 inch TV, and cubbies over the clothes hanging area. Bathroom was ample.
답변 제공: MV 님, 2024년 1월 23일
Thank you so much for your positive feedback, Ronald! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 - 훌륭해요

Cheryl

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient, the rooms are like mini apartments.
2024년 1월에 1박 숙박함
답변 제공: m 님, 2024년 1월 20일
Thank you so much for your positive feedback, Cheryl! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

4/10 - 별로예요

Jessica

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: MV 님, 2024년 1월 20일
We apologize that you did not enjoy your stay with us, Jessica. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

4/10 - 별로예요

Clark

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loud at night, could hear everything will trying to sleep
2024년 1월에 1박 숙박함
답변 제공: MV 님, 2024년 1월 15일
We apologize that you did not enjoy your stay with us, Clark. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

6/10 - 괜찮아요

Nelda

답변 제공: MV 님, 2024년 1월 15일
We apologize that you did not enjoy your stay with us, Neida. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

2/10 - 너무 별로예요

Luz

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The worst will never stay there again , Roaches ,ants no working appliances .
2023년 12월에 7박 숙박함
답변 제공: MV 님, 2024년 1월 9일
We apologize that you did not enjoy your stay with us, Luz. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

8/10 - 좋아요

William

2024년 1월에 1박 숙박함
답변 제공: Martha 님, 2024년 2월 6일
Thank you so much for your positive feedback, William! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 - 훌륭해요

Miles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
The staff are really friendly and nice. The hotel is clean and welcoming.
2023년 12월에 7박 숙박함
답변 제공: MV 님, 2024년 1월 8일
Thank you so much for your positive feedback, Miles Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 - 훌륭해요

Kimberley

2023년 12월에 1박 숙박함
답변 제공: MV 님, 2024년 1월 20일
Thank you so much for your positive feedback, Kimberly! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 - 훌륭해요

Diogenes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everithing is ok, but the room should be more well cleaned. There was a lot of dust under the beds
2023년 12월에 12박 숙박함
답변 제공: MV 님, 2024년 1월 8일
Thank you so much for your positive feedback, Diogenes! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We will work o n the issues you mention. Much appreciated. We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place to stay
2023년 12월에 7박 숙박함
답변 제공: MV 님, 2024년 1월 8일
Thank you so much for your positive feedback, James! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

2/10 - 너무 별로예요

Sherri

가족 여행
별로예요: 편의 시설/서비스
Too much money for that nasty place won’t ever stay there again!!!!!!
2023년 12월에 3박 숙박함
답변 제공: MV 님, 2024년 1월 8일
We apologize that you did not enjoy your stay with us, Sherri. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

10/10 - 훌륭해요

Miles

2023년 12월에 1박 숙박함
답변 제공: MV 님, 2024년 1월 8일
Thank you so much for your positive feedback, Miles! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Birthday stay
Room was dated. Bathroom looked old Overall a nice stay.
2023년 11월에 1박 숙박함
답변 제공: MV 님, 2024년 1월 8일
Thank you so much for your positive feedback, Michael! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

6/10 - 괜찮아요

Joshua

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Not the best not the worst.
The man at the front desk i never got his name was amazingly courteous and friendly and helpful. The hotel itself is run down. And a bit more pricier than it should be. The fridge was broken in my room but i decided to just not say anything. The beds were metal framed so uncomfortable. And only two pillows i asked for pillows multiple times but never received. This is a good spot if you’re in a pinch but other than that it needs some serious work. The guy at front desk kept me from making any complaints.
2023년 12월에 1박 숙박함
답변 제공: MV 님, 2023년 12월 16일
We apologize that you did not enjoy your stay with us, Joshua. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

4/10 - 별로예요

Jack

좋아요: 직원 및 서비스
The staff was extremely nice and worked with us. However, our room had multiple cockroachs, weird smell in the hallways and yucky cigarette smell in the room and especially when the A/C was turned on.
2023년 12월에 2박 숙박함
답변 제공: MV 님, 2023년 12월 16일
Thank you so much for your positive feedback, Jack! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

2/10 - 너무 별로예요

Allen

연인과의 여행
별로예요: 편의 시설/서비스
It was extremely dirty the floors were sticky and the tubs were still covered in hair the beds were like sleeping on a card board box I don’t recommend this facility to anyone
2023년 12월에 1박 숙박함
답변 제공: MV 님, 2023년 12월 16일
We apologize that you did not enjoy your stay with us, Allen. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

8/10 - 좋아요

Kenneth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The room was ready and clean. Staff was helpful and friendly.
2023년 11월에 2박 숙박함
답변 제공: MV 님, 2023년 12월 6일
Thank you so much for your positive feedback, Kenneth! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

2/10 - 너무 별로예요

FARAH

별로예요: 청결 상태
2023년 11월에 2박 숙박함
답변 제공: MV 님, 2024년 1월 8일
We apologize that you did not enjoy your stay with us, Farah. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

6/10 - 괜찮아요

Debra

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
There is no common area for coffee, nor in your room. Totally basics bed and bathroom. An efficiency kitchen with no utensils. One towel and wash cloth per person. Had to request any extras. Price and set for workers temporary in the area.
2023년 11월에 2박 숙박함
답변 제공: MV 님, 2023년 11월 25일
We apologize that you did not enjoy your stay with us, Debra. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

6/10 - 괜찮아요

MIchael

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: MV 님, 2023년 11월 21일
We apologize that you did not enjoy your stay with us, Michael. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

2/10 - 너무 별로예요

Anne

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly. The hotel was full of sketchy people, spilling out into the parking lot. Dog poop left all over the grounds and when I took my own dog out after dark (6PM) I did so armed. Hallway carpets badly stained and people in nearby rooms fighting loudly late into the night.
2023년 11월에 3박 숙박함
답변 제공: MV 님, 2023년 11월 21일
We apologize that you did not enjoy your stay with us, Anne. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

8/10 - 좋아요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
No ice machine, no breakfast
2023년 11월에 2박 숙박함
답변 제공: MV 님, 2023년 11월 18일
Thank you so much for your positive feedback, James! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

6/10 - 괜찮아요

Chuck

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice & has alot of room for potential. The refrigerator drs needed to be reversed, coffee pots in each room, cooking utensils, to be used with the stove & or microwave.
2023년 11월에 1박 숙박함
답변 제공: MV 님, 2023년 11월 15일
We apologize that you did not enjoy your stay with us, Chuck. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

6/10 - 괜찮아요

Tammy

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The place was relatively clean in the hallways. There was a small check in desk area, but they do not offer any complimentary incidentals, as we asked for a toothbrush and they had none. The whole building had two vending machines with limited choices. The room was clean but there were only two very flat pillows on the bed and they did not have any additional ones to offer. The bedding consisted of a sheet and thin blanket. While the room is for extended stay and had a kitchenette, there were no utensils of anything to cook in or eat off of. The windows have blinds but no curtains. The rooms are not noise proof so you hear all noise from the hallway and other rooms. If you want to access anything on your phone or computer, you'll have to pay for WiFi. The room offers one person very basic Wi-Fi for free, but it's nearly impossible to do anything with it. A plus was it had good water pressure in the bath however you'll have to bring your own hair dryer and there are no complimentary shampoo or conditioner. You get one bar of soap and two plastic cups. There is no coffee machine. Our stay was one night and it's a good thing because we barely slept and we were glad to leave.
2023년 11월에 1박 숙박함
답변 제공: MV 님, 2023년 11월 15일
We apologize that you did not enjoy your stay with us, Tammy. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

2/10 - 너무 별로예요

Hans

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a medical emergency and had to be transported to the hospital. Upon retrieving. My property by a dear friend, my new Apple earbuds and 3 rings were not present. This motel is not an extended stay location. The clientele is shady. As is the guy that stands with the his door open and walks the halls
2023년 10월에 3박 숙박함
답변 제공: MV 님, 2023년 11월 15일
We apologize that you did not enjoy your stay with us, Hans. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

10/10 - 훌륭해요

Denny

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: MV 님, 2023년 11월 4일
Thank you so much for your positive feedback, Denny Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

10/10 - 훌륭해요

Marie Annette

2023년 10월에 1박 숙박함
답변 제공: MV 님, 2023년 11월 18일
Thank you so much for your positive feedback, Marie Annette! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

2/10 - 너무 별로예요

Tracy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
very disappointed
When we first showed up the room we were initially given had been used. The bed sheets were not made and had been used. The desk attendant came up and showed us to the 2nd room. It reeked of weed. The odor was strong. But at this time it was very late and did not want to be moved again. This place is just run down. She was very friendly but it was nasty
2023년 10월에 1박 숙박함
답변 제공: MV 님, 2023년 10월 26일
We apologize that you did not enjoy your stay with us, Tracy. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites

8/10 - 좋아요

Andrew

2023년 10월에 1박 숙박함
답변 제공: MV 님, 2023년 10월 17일
Thank you so much for your positive feedback, Andrew! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area! Martha, Guest Engagement Team- WoodSpring Suites

2/10 - 너무 별로예요

Angely

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Firstly, I would like to address the lack of professionalism that I observed during my interaction with your staff, particularly Matha. It was disheartening to experience such a level of disregard for customer service in the hospitality industry. As a guest, I expect a certain standard of professionalism and attentiveness, which I regrettably did not receive. My primary concern was the state of the rooms I was assigned to. It was evident that these rooms had not been properly cleaned before my arrival. The presence of dirty floors, hair on the countertops, and the shocking discovery of roaches in not just one, but four rooms in total, was completely unacceptable. I brought these issues to the attention of your front desk girl, who accompanied me to inspect the rooms and even provided photographic evidence of the unsatisfactory conditions. However, it was disheartening to see that my concerns were not taken seriously, and no effort was made to rectify the situation. Considering the unsanitary conditions and the significant inconvenience caused, I made the difficult decision to refuse to stay at your establishment. However, I was dismayed to discover that I was still charged $200.00 for a room that I deemed unsuitable due to hygiene reasons. This further compounded my disappointment, as it seemed that your establishment prioritizes financial gain over guest satisfaction and resolution. Being that I only walked in and walked right back out.
2023년 10월에 1박 숙박함
답변 제공: MV 님, 2023년 10월 15일
We apologize that you did not enjoy your stay with us, Angely. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.Martha -Guest Engagement Team - WoodSpring Suites