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그랜드스테이 레지덴셜 스위트 - 래피드시티 여행 후기

2.5 out of 5
그랜드스테이 레지덴셜 스위트 - 래피드시티
660 Disk Dr, Rapid City, SD

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 2116개 이용 후기 중 1183개" "
평점 8 - 좋아요. 2116개 이용 후기 중 598개" "
평점 6 - 괜찮아요. 2116개 이용 후기 중 195개" "
평점 4 - 별로예요. 2116개 이용 후기 중 81개" "
평점 2 - 너무 별로예요. 2116개 이용 후기 중 59개" "

8.8/10

청결 상태

9.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
excellent place
very spacious place for familiy trip two rooms and living room with 3 tvs in each place also have kitchen recommend strongly
2023년 2월에 2박 숙박함
답변 제공: Serenity - AGM 님, 2023년 2월 27일
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'!

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would stay here again. Excellent staff, nice, clean and spacious room
2024년 4월에 1박 숙박함
답변 제공: Tracey Kennedy 님, 2024년 4월 8일
Jamie:We're so happy your stay was GRAND and hope to see you again soon!Yours in Hospitality,Tracey KennedyGeneral Manager

8/10 - 좋아요

Aaron

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property was as expected, rooms was as expected. Beds and pillows were comfy. Happy to have a kitchen, no oven, and we didn’t have enough utensils for our family of 5. Staff was friendly, front desk was friendly, would stay again.
2024년 4월에 3박 숙박함
답변 제공: Tracey Kennedy 님, 2024년 4월 8일
Thanks so much for your feedback, Aaron. We strive to keep utensils stocked in our rooms and are happy to provide extras for larger groups. We hope to serve you again in the near future!Yours in Hospitality,Tracey KennedyGeneral Manager

10/10 - 훌륭해요

Arlene

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The deal I was able to get for our deluxe studio was extremely affordable- even with two pets! The breakfast provided was good. My son and I were disappointed that the pool was small and the spa wasn’t working. The back door also did not work due to ice freezing the key system. Other than that, it was a very pleasant stay and I would recommend this hotel and stay again :)
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'!

6/10 - 괜찮아요

Randy

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
I was not informed until after I checked in the hot tub was down ( one of the main reasons for the stay). We could get in and park easily, the breakfast was delicious.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Thank you for taking the time to leave us a review as your feedback is very important to us. I do apologize for the hot tub being down during your stay. We hope to have it up and running again soon.

10/10 - 훌륭해요

Nanette

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Frienliness, and very helpful ...especially Mayme and Dawn..thank you.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager

10/10 - 훌륭해요

Imadylle

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Family friendly! Very affordable
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager

10/10 - 훌륭해요

Molly

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were a few things I needed during my stay ( no dish for the microwave, needed quarters for the laundry, needed to extend my stay) and the front desk staff were friendly and immediately resolved whatever I needed. I felt safe here and felt like “ home”. The pool was and hot tub were fun for all of us ( traveled with kids).
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager

8/10 - 좋아요

Deneen

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property fit my needs for my trip to Rapid City fo an extended stay. It gave us room to spread out and not feel cooped up in a hotel room for 3 days.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager

10/10 - 훌륭해요

Stefani

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager

8/10 - 좋아요

Chris

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
…
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good spot to get to the airport
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 20일
Thank you so much for taking the time to leave us a review as your feedback is very important to us.

10/10 - 훌륭해요

Rita

가족 여행
Was a very nice stay staff was very friendly
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 19일
Thank you so much for taking the time to leave us a review as your feedback is very important to us.

2/10 - 너무 별로예요

Nicholas

별로예요: 청결 상태, 편의 시설/서비스
Well to start, when I got to my room there was no toilet paper or towels. I called the front desk and let them know. The desk stated they would have some down shortly. 2 hours of waiting I went to the desk myself and was told they forgot. My first night I had to listen to a lady screaming and crying on the phone in the next room most of the night. The hot tub and floor around had candle wax all over the place. The room was outdated and just grimy looking. The fridge in the room had not been wiped down and was dirty inside. The second night the room on the opposite side of me had their tv blasting and would not turn it down. Definitely will stay somewhere else next time I’m in town.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 12일
Thank you so much for taking the time to provide your feedback as it is very important to us. I do apologize for the inconveniences you experienced during your stay with us. We have used this as an opportunity to coach our new housekeeping team.

4/10 - 별로예요

Sontavio

2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager

6/10 - 괜찮아요

Kimberly

2024년 2월에 4박 숙박함
답변 제공: GM 님, 2024년 2월 27일
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'!

10/10 - 훌륭해요

Samantha

2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 20일
Thank you so much for leaving us a review as your feedback is very important to us. We are happy to see you had a GRAND experience.

4/10 - 별로예요

Gabriel 님, SIOUX FALLS

단체 여행
별로예요: 청결 상태, 편의 시설/서비스
It took 45 minutes to get checked in because the internet was down and when we finally got checked in the room they gave us hadn’t been cleaned and it took another 30 minutes to get into another room.
2024년 1월에 2박 숙박함
답변 제공: Crystal Hatcher 님, 2024년 1월 31일
Thank you for taking time to review your recent stay with us. We are sorry to hear that your stay was less than the best experience possible. In hopes that we can make things right, we hope to see you stay with us again in the future.

8/10 - 좋아요

Carla

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Clean, especially the bathroom which impressed me. I ordered room service food and what was supposed to be 45 minutes turned into 90, so consequently my food was cold. Not very appetizing. Other than that I was very happy with my room and stay.
2024년 1월에 1박 숙박함
답변 제공: Crystal Hatcher 님, 2024년 1월 31일
Although we do appreciate your feedback, I question on if we may be mixed up with another property as we do not have room service for food at our property? We hope to have you stay with us in the future to be able to provide you with an amazing experience.

4/10 - 별로예요

Alexia 님, Dickinson

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Crystal Hatcher 님, 2024년 1월 31일
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!

6/10 - 괜찮아요

Sarah

좋아요: 청결 상태, 객실의 편안함
Don't call it Continental breakfast
The staff was great the room was great. The Continental breakfast was A JOKE empty pans that were supposed to have sausage and eggs the only other thing offered was waffles and oatmeal. If you are done serving breakfast 35 minutes after it started adleast get rid of the empty pans. The orange juice was out and the fire out out side does not work. It's -20° here!!!!
2024년 1월에 2박 숙박함
답변 제공: Crystal Hatcher 님, 2024년 1월 31일
Thank you for taking time to review your recent stay with us. We are sorry to hear that your stay was less than the best experience possible. In hopes that we can make things right, we hope to see you stay with us again in the future.

8/10 - 좋아요

Imadylle

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very affordable for the four of us. Plus you cannot hear your neighbors which is a BIG plus for us with kids. It was clean also... the only thing that bothers me is the drainage in the tub is kinda clog... it drains so slowly the water was almost on my shin after I took a shower.
2024년 1월에 1박 숙박함
답변 제공: Crystal Hatcher 님, 2024년 1월 31일
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!

10/10 - 훌륭해요

Yuko

2024년 1월에 1박 숙박함
답변 제공: Crystal Hatcher 님, 2024년 1월 12일
Thank you for taking the time to review your recent stay with us. We appreciate all the feedback from our valued guests. Thank you for choosing to 'Stay Grand'!

10/10 - 훌륭해요

Dorothy

연인과의 여행
좋아요: 편의 시설/서비스
Friendly staff quiet streets. Room was great! Nice place to relax and chill. Breakfast was available. I would highly recommend!
2023년 12월에 1박 숙박함
답변 제공: Crystal Hatcher 님, 2024년 1월 12일
Thank you Dorothy for you review on your recent stay with us. We are thrilled to hear that your stay was exceptional for you. Thank you for choosing to 'Stay Grand'!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
We stayed in 2 different rooms. The first room was quiet and nice. The second room was not as quiet, missing the sink drain stop, missing the sheer curtains and the sheets had makeup stains on them. Breakfast was also not as expected but decent.
2023년 12월에 7박 숙박함
답변 제공: Crystal Hatcher 님, 2024년 1월 31일
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!

8/10 - 좋아요

Gary

좋아요: 청결 상태, 객실의 편안함
Would stay again
Comfortable stay. Great value for price. Staff very helpful and accommodating. Would stay here again.
2023년 12월에 2박 숙박함
답변 제공: Crystal Hatcher 님, 2024년 1월 31일
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!

6/10 - 괜찮아요

Harold

출장 여행
별로예요: 청결 상태
Be more efficient
Really a decent set up for a room. However little things can add up to a poor review. Bathroom walls has either dirty water runs down it or something. Toilet tank and bowl has paint all over it from when they last painted the same wall i just mentioned. If that wall is that dirty then paint was done some time ago means the toilet doesn’t get whiped down or the paint would have been removed by now. Gross buildup on the calking around the toilet to the floor. The tub spout was half threaded on at a angle so basically loose. The shower head is the oldest cheapest one they can buy. One shelf bar on fridge door missing. Ice maker is noisy but doesn’t even make ice so whats the point. Bed was very squeaky any time you moved in it. 3 different times cable went out with a no signal longest was approximately 20 min.
2023년 12월에 1박 숙박함
답변 제공: Crystal Hatcher 님, 2024년 1월 31일
Thank you for taking time to review your recent stay with us. We are sorry to hear that your stay was less than the best experience possible. In hopes that we can make things right, we hope to see you stay with us again in the future.

10/10 - 훌륭해요

THIHA

2023년 12월에 1박 숙박함
답변 제공: Crystal Hatcher 님, 2023년 12월 30일
Thank you for taking time to review on your recent stay with us. We appreciate the opinion of all of our valued guests. Thank you for choosing to 'Stay Grand'!

2/10 - 너무 별로예요

Steven

2023년 12월에 1박 숙박함
답변 제공: Crystal Hatcher 님, 2023년 12월 30일
Thank you for taking time to review on your recent stay with us. We appreciate the opinion of all of our valued guests. Thank you for choosing to 'Stay Grand'!

8/10 - 좋아요

Ravaye

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Crystal Hatcher 님, 2023년 12월 30일
Thank you for taking time to review on your recent stay with us. We appreciate the opinion of all of our valued guests. Thank you for choosing to 'Stay Grand'!

10/10 - 훌륭해요

Randy

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price, it was fantastic. It was a whole suite with 2 bedrooms and a kitchen in addition to the main living area. This was less than the price of a regular room. Access to restaurants and shopping was great! The property was not brand-new, but was certainly 4/5, and was very clean. The water pressure in the shower was great. Parking was very nice, and was in a well-lit, safe area. ’ll certainly stay here next time I’m in the area.
2023년 10월에 1박 숙박함
답변 제공: Crystal Hatcher 님, 2024년 1월 31일
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!

10/10 - 훌륭해요

Andy

2023년 10월에 2박 숙박함
답변 제공: Crystal Hatcher 님, 2023년 12월 30일
Thank you for taking time to review on your recent stay with us. We appreciate the opinion of all of our valued guests. Thank you for choosing to 'Stay Grand'!

8/10 - 좋아요

TRISTIN 님, Kadoka

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property was clean. Disappointed the hot tub was not working.
2023년 12월에 1박 숙박함
답변 제공: Crystal Hatcher 님, 2023년 12월 30일
Thank you for taking time to review on your recent stay with us. We appreciate the opinion of all of our valued guests. Thank you for choosing to 'Stay Grand'!

10/10 - 훌륭해요

April

가족 여행
좋아요: 청결 상태, 객실의 편안함
I love the grand stay.
Out of all years I've lived in Rapid City beam and stay it at numerous. Different motels for different occasions, birthday parties anniversaries. Just a little bit away as swimming. I've never stayed at this motel until now. And I am very pleased that I did. This has got to be my new favorite hotel out of all of them In rapid The staff was lovely. The property was well maintained Very nice rooms for very low cost I would definitely come back to this motel time. And time again for any occasion that I have going on. If i'm renting a room and rapid i'm renting it at the grand stay
2023년 12월에 1박 숙박함
답변 제공: Crystal Hatcher 님, 2024년 1월 31일
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!

8/10 - 좋아요

Jodie

가족 여행
좋아요: 청결 상태, 객실의 편안함
Friday night there was people above my mom and my room. They wwre stomping, running around making alot of loud noise till about 6am.
2023년 12월에 2박 숙박함
답변 제공: Crystal Hatcher 님, 2024년 1월 31일
Thank you for taking time to review your recent stay with us. We are sorry to hear that your stay was less than the best experience possible. In hopes that we can make things right, we hope to see you stay with us again in the future.

8/10 - 좋아요

Cheryl

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
I like to reserve suites because of the separate bedroom. But, the motel needs updating badly. The furniture is old. The room was clean and the employees were exemplary. I would stay there again but sure would like to see updates.
2023년 11월에 3박 숙박함
답변 제공: Crystal Hatcher 님, 2024년 1월 31일
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!

2/10 - 너무 별로예요

Jaeden

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I got accused of damaging the room and stealing dishes for one I'm not poor to be stealing and the room was not damaged when I left I have 4 adult witnesses and 2 children one 10 & the other 12
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Jose

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 11월에 4박 숙박함
답변 제공: Crystal Hatcher 님, 2023년 11월 29일
Thank you for taking the time to review your recent stay with us. We appreciate the opinion from all of our valued guests. Thank you for choosing to 'Stay Grand'!

10/10 - 훌륭해요

Greg

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom amenities were new to me. Instead of individual small bottles of toiletries, there were tamper proof large pump bottles attached to the wall of the shower! Very convenient
2023년 11월에 1박 숙박함
답변 제공: Crystal Hatcher 님, 2023년 12월 30일
Greg, thank you so much for your review. We have just recently installed our new toiletries, so we are so excited to hear that they have already made an amazing impression on our guests! Thank you for choosing to 'Stay Grand'!

10/10 - 훌륭해요

Judy

2023년 11월에 2박 숙박함
답변 제공: Crystal Hatcher 님, 2023년 12월 30일
Thank you for taking time to review on your recent stay with us. We appreciate the opinion of all of our valued guests. Thank you for choosing to 'Stay Grand'!

6/10 - 괜찮아요

Karin

별로예요: 청결 상태
We pulled the couch bed out and it was sketchy. The mattress was rather disgusting and there was a lot of playing cards under the couch and so many crumbs; it was obvious that it hadn’t been pulled out and cleaned. The rest of the room was immaculate, however. The room had a kitchenette, one of the stop top ranges wasn’t sitting well in place but it still worked. I like this hotel, regardless of this stay, so I’ll be staying again.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Renee

2023년 9월에 3박 숙박함
답변 제공: Crystal Hatcher 님, 2023년 12월 30일
Thank you for taking time to review on your recent stay with us. We appreciate the opinion of all of our valued guests. Thank you for choosing to 'Stay Grand'!

8/10 - 좋아요

Randall

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Clean, quiet, and comfortable. Bedroom tv would be nice.
2023년 11월에 1박 숙박함
답변 제공: Crystal Hatcher 님, 2023년 11월 29일
Thank you for taking the time to review your recent stay with us. We appreciate the opinion from all of our valued guests. Thank you for choosing to 'Stay Grand'!

6/10 - 괜찮아요

Justin

출장 여행
I think the place needs better security
2023년 11월에 4박 숙박함
답변 제공: Crystal Hatcher 님, 2023년 12월 30일
Thank you Justin for your review, I am sorry to hear that. We take great pride in providing a secure, comfortable experience for all of our guests. We will take your feedback into consideration, thank you.

10/10 - 훌륭해요

Daniel

2023년 11월에 1박 숙박함
답변 제공: Crystal Hatcher - General Manager 님, 2023년 11월 27일
Thank you for taking the time to review your recent stay with us. We appreciate the opinion of all valued guests. Thank you for choosing to 'Stay Grand'!

8/10 - 좋아요

Barb

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Will stay at again! Obviously renavated some time ago, some areas are showing wear pretty significantly. However, the room size and rate was fabulous. The decor was modern. The bedding was comfy. The shower pressure was amazing. And breakfast was pretty good, with waffles and biscuits and gravy available.Will stay at again!!
2023년 11월에 1박 숙박함
답변 제공: Crystal Hatcher 님, 2023년 12월 30일
Thank you Barb for reviewing your recent stay with us, we are thrilled to hear you enjoyed your room here at the GrandStay! Can't wait to have you 'Stay Grand' again.

8/10 - 좋아요

Michelle

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room was clean and spacious. Carpet was worn, but clean. Disappointed hot tub and pool were not functioning.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 17일
Thank you so much for taking the time to leave us your feedback as our guest are very important to us. We do apologize for the pool and spa not being open, but we are working diligently to get this fixed. Have a great weekend!

10/10 - 훌륭해요

Thomas

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 17일
Thank you so much for taking the time to leave us your feedback as our guest are very important to us. We are so happy to see you had a GRAND stay with us.

10/10 - 훌륭해요

Joleen

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
A very special time. The rooms was just perfect and what i was hoping for. The breakfast was really nice as well. Help make for a refreshing weekend away.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 17일
Thank you so much for taking the time to leave us your feedback as our guest are very important to us. We are so happy to see you had a GRAND stay with us.

10/10 - 훌륭해요

myrna

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Check in was easy and well done. Roperty and room are excellent. Highly recommend.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 17일
Thank you so much for taking the time to leave us your feedback as our guest are very important to us. We are so happy to see you had a GRAND stay with us.