2 개의 야외 수영장, 일광욕 의자

와이라케이 리조트 타우포 여행 후기

4 out of 5
와이라케이 리조트 타우포
640 Wairakei Road, Wairakei

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 382개" "
평점 8 - 좋아요. 1001개 이용 후기 중 386개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 146개" "
평점 4 - 별로예요. 1001개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 29개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

young kyung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Wairakei Resort Taupo 님, 2023년 5월 22일
Thank you for taking the time to leave your review.Kind RegardsMauraFront Office

8/10 - 좋아요

hyunhee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
리조트 주변경관이 뛰어남 저녁을 리조트에서 먹었는데 늦은 시간에 갔더니 음식이 동일한걸로 채워지지 않고 다른 음식으로 바뀜 조식이 기대한것보단 별로 였음
2020년 1월에 1박 숙박함
답변 제공: Felix, FOM 님, 2020년 1월 23일
Dear hyunhee, Thank you very much for your nice comments about the views and surroundings of Wairakei Resort Taupo. I'm sorry that there was an issue during your dinner and I have shared this with the Head Chef. Kind regards Felix Witte Front Office Manager

10/10 - 훌륭해요

jaehoon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
와이라케이에서 새해 맞이
리조트가 잘 관리되고 있었고 숙소에서 1층의 경우 바로 뒷마당으로 나갈 수 있었고, 넓은 정원이 있어 산책도 할 수 있습니다.친구들과 2019년을 보내고 새해를 맞이하는 의미로 여러 이야기를 주고 받으며 좋은 시간을 보냈습니다.
2019년 12월에 1박 숙박함
답변 제공: Felix, FOM 님, 2020년 1월 23일
Dear jaehoon, Thank you so much for your wonderful review! We are glad you enjoyed your stay and the beautiful surroundings at Wairakei Resort. Kind regards Felix Witte Front Office Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: FO Team 님, 2019년 11월 10일
Dewar Anonymous, Thank you very much for your rating

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깔끔하고 넓은 리조트였습니다. 작은 온천풀이 있어서 피로를 풀기에 딱 좋았어요~
2019년 9월에 1박 숙박함
답변 제공: FO Team 님, 2019년 9월 9일
Dear Anonymous, Thank you very much for staying with us and posting this favourable review. We are glad you enjoyed your stay! Kind regards The Wairakei Resort Team

10/10 - 훌륭해요

JUNSI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용한
조용하고. 깔끔하고. 서비스가 좋았습니다.
2019년 5월에 1박 숙박함
답변 제공: FO Team 님, 2019년 6월 13일
Dear JUNSI, Thank you very much for your great rating. We are glad you were satisfied with the service. Kind regards The Wairakei Resort Team

10/10 - 훌륭해요

JUNSI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
서비스
직원들의 친절한 안내 서비스가 최고 였음.
2019년 2월에 1박 숙박함
답변 제공: FO 님, 2019년 2월 27일
Dear Junsi, Thank you for your review, we are glad you were happy with the service the staff provided. Kind regards The Wairakei Resort Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
조용하고 편안한 숙박.
친절한 직원과 조용한 주변이 환경이 좋았습니다. 다만 시설은 좀 낡았어요.
2019년 2월에 1박 숙박함
답변 제공: Front Office 님, 2019년 2월 24일
Dear Anonymous, Thank you for staying with us. We are glad you enjoyed your stay with us. Sincerely The Wairakei Resort Team

10/10 - 훌륭해요

Sungyeon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to relax
Spacious clean room, 2 comfy queen beds, really relaxed here and enjoyed heated swimming pools, spa pools, sauna, gym, tennis court, 9 hole golf course and meal from restaurant. Although some facilities are out dated but they are still maintained well specially considering it was built in 1990s.
2019년 1월에 2박 숙박함
답변 제공: Felix, FOM 님, 2019년 2월 4일
Dear Sungyeon, Thank you so much for your great review. We are thrilled that you enjoyed your stay at Wairakei Resort and that you were able to really relax. Kind regards Felix Witte Front Office Manager

10/10 - 훌륭해요

SUHEE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 1박 숙박함
답변 제공: Felix, FOM 님, 2018년 8월 13일
Thank you for your great rating

8/10 - 좋아요

Nam joo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2018년 1월에 1박 숙박함
답변 제공: Felix, FOM 님, 2018년 1월 7일
Thank you for your feedback

6/10 - 괜찮아요

Elena

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This hotel needs renovation.
2024년 3월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 26일
Dear Elena,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

10/10 - 훌륭해요

THOMAS 님, YORBA LINDA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I just like this resort but I only stayed for 1 night so I can’t share my short experience in this place. Anyway I will come back and stay at least a couple days in this resort
2024년 3월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 28일
Dear Thomas,Thank you for taking your time to leave a review regarding your recent stay with us. We are delighted to have received your fabulous review and we will be sharing this with our fellow staff members. We really look forward to welcoming you back to the resort the next time you visit Taupo.Kindest RegardsWairakei Resort

8/10 - 좋아요

Pamela

가족 여행
좋아요: 편의 시설/서비스
Did not enjoy the doors slamming in our corridor from 5.30 in the morning
2024년 3월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 19일
Dear Pamela,Thank you for providing feedback on your recent experience at Wairakei Resort.Please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problems you have mentioned. It is our hope that you will give us the opportunity to welcome you again to the resort the next time you visit Taupo. Kindest RegardsWairakei Resort

8/10 - 좋아요

Frank

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property looks a bit dated. Staff is friendly. Room was clean and had all the amenities we expected. Parking is easy but it is located outside of town so you need to drive.
2024년 3월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 18일
Dear Frank,Thank you for taking your time to leave a review regarding your recent stay with us, we are so happy to hear that we have made a good impression on you, and we take pride in providing a clean and comfortable space for all our guests, so our team appreciates that you noticed it.We look forward to welcoming you back, the next time you visit Taupo. Kindest RegardsWairakei Resort

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 18일
Dear Erin,Thank you for taking your time to leave a review regarding your recent stay with us. We are delighted to have received your fabulous review and we will be sharing this with our fellow staff members. We really look forward to welcoming you back to the resort the next time you visit Taupo.Kindest RegardsLisa WilsonWairakei Resort

2/10 - 너무 별로예요

chao

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
dusty fan and moldy bathroom. Room is not soundproof. Music is on 2 am
2024년 3월에 3박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 11일
Dear Chao,Thank you for taking your time to leave a review and a rating based on your stay. We are so sorry to hear that your experience did not meet our standards. We value our guest’s feedback and your suggestions; recommendations and the comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review.Kindest RegardsWairakei Resort

10/10 - 훌륭해요

shelley

2024년 3월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 28일
Dear Shelley,Thank you for taking your time to leave a review regarding your recent stay with us. We are delighted to have received your fabulous review and we will be sharing this with our fellow staff members. We really look forward to welcoming you back to the resort the next time you visit Taupo.Kindest RegardsWairakei Resort

6/10 - 괜찮아요

Sebastian

좋아요: 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 6일
Dear Sebastian,Thank you for taking the time to leave a review regarding your recent stay with us. Your review is of high importance to us as it includes the areas that we can improve ourselves on and we would also like to take this opportunity to apologize to you for the things that you have mentioned, and we will endeavor to correct the problems that you have mentioned with the departments concerned. Your suggestions, recommendations and comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsWairakei Resort

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice comfortable and clean room. Staff were friendly and the check-in and check out were easy and quick. Pool was great and there is a secure room for bike storage. We ate in Taupo so cant comment on the food.
2024년 3월에 2박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 4일
Dear Richard,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsWairakei Resort

6/10 - 괜찮아요

John

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The facility was underwhelming. The title “Resort” is stretching the imagination. The place needs allot of work. Half the amenities are not available on the property. The staff seem good and the food was very good at the restaurants.
2024년 2월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 4일
Dear John,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

10/10 - 훌륭해요

Abriana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful experience boasting of grand historic buildings and well equipped for a quiet, peaceful stay. Loved it thank you!
2024년 2월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 4일
Dear Abriana,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsWairakei Resort

8/10 - 좋아요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good looking hotel with pleasant grounds. Room a little tired but in good condition and clean. Some facilities are temporarily closed. Pool area a bit neglected - needs a good sweeping. Restaurant expensive. But staff were welcoming and helpful. Overall, got the impression that the hotel used to be very exclusive but now not quite the glamous location it used to be.
2024년 2월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 3월 4일
Dear Philip,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

8/10 - 좋아요

Ryan

좋아요: 숙박 시설 상태 및 시설
Property is in a fully outside the city area, so it's very quiet, but still a quick drive away from Taupo (which is good, because I at least visited Taupo every day). It seemed like there wasn't enough front desk staff, as I was stuck waiting on someone multiple times, even though other staff were visible walking around the front desk. Wifi is advertised as free, but is limited to 2GB unless you want to share a bunch of personal info for 10GB. 2GB goes fast when you're streaming anything - I kept getting kicked off after 1-2 hours of use. Wifi speeds were fine at least (though you'll want to stream at lower quality anyway to not get kicked earlier). Property is a little run down, but nice enough. Keycards are made of wood for some reason. Parking is very easy, unless you get a holiday like valentines, when things filled up quite a bit (though I could still find parking). Pool area was nice, pool was quite warm. Pool noise is noticeable in the room at times, but wasn't too much, and the pool closes by 11pm anyway.
2024년 2월에 4박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 29일
Dear Ryan,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsWairakei Resort

6/10 - 괜찮아요

Darren

아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
This resort is in a great location with nice pools and OK facilities. The room itself was clean enough but incredibly old and dated. Very worn out carpets and furnishings etc. But the main negative was how incredibly hot the room gets. We were staying in early February and the outside temperature was warm but not extremely hot; however the room seemed to catch all the sun and heat and there was only an ineffective ceiling fan to try and relieve the situation. Despite having the fan on full the room was still unbearably hot all night. Even with windows open. For this reason I probably wouldn't stay here again if coming in Summer.
2024년 2월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 27일
Dear Darren,Thank you for taking your time to leave a review and a rating based on your stay. We are so sorry to hear that your experience did not meet our standards. We value our guest’s feedback and your suggestions; recommendations and the comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsWairakei Resort

10/10 - 훌륭해요

SUNG WON 님, Auckland

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like this resort, gym & spa pool, close to town.
2024년 2월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 20일
Dear Sung,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you have taken to do so. We are delighted that you had a wonderful experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsLisa WilsonWairakei Resort

6/10 - 괜찮아요

Hails

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
the room was very run down and needs a refresh, that said staff were lovely and it was clean just looking tired.
2024년 2월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 26일
Dear Hails,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

2/10 - 너무 별로예요

Sanford

별로예요: 숙박 시설 상태 및 시설
Surely not a “resort” - perhaps recovering from COVID to be fair, but - so much to redo.
2024년 2월에 2박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 14일
Dear Sanford,Thank you for taking your time to leave a review and a rating based on your stay. We are so sorry to hear that your experience did not meet our standards. We value our guest’s feedback and your suggestions; recommendations and the comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsWairakei Resort

6/10 - 괜찮아요

Denise

연인과의 여행
The Beds need upgrade I stayed there 10yrs ago and still the same uncomfortable. Bed the bathroom had no ventilation. otherwise had a nice weekend the gardens were nice
2024년 2월에 2박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 11일
Dear Denise,Thank you for providing feedback on your recent experience at Wairakei Resort.Please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problems you have mentioned. It is our hope that you will give us the opportunity to welcome you again to the resort the next time you visit Taupo. Kindest RegardsWairakei Resort

8/10 - 좋아요

Brian 님, Broomfield

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We stayed for 8 nights in January in Room 915 on the top floor. Our room had a king bed with the adjacent suite/sitting room. The sitting room came in handy when we brought food back to the room, so we had a place to sit and eat. Overall the stay was fantastic. Check-in was fast, parking was close, and the staff friendly. The heated lap pool and heated spas were nice and hardly used by anyone else. The tennis courts and golf course were closed the entire time, so if you were hoping to use these you were out of luck. The breakfast buffet the hotel offered for $46 NZ ($27 US) seemed to be way overpriced, but with the suite we had a large refrigerator and purchased food items for breakfast and snacks. There's a BP gas station & convenience store practically across the street which come in handy as well. The downside to the resort are the carpets, both in the rooms as well as the hallways. They're extremely worn and need to be replaced. Another downside is maid service. I'm not sure what the policy is, but they changed the linens once in the 8 days and never came in for anything else. We had to bring our trash to a dumpster every few days. Other than those two small complaints we'd recommend staying here. It's convenient to many attractions, the town of Taupo, and It fit our needs perfectly.
2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 4일
Dear Brian,Thank you for taking the time to leave a review regarding your recent stay with us. Your review is of high importance to us as it includes the areas that we can improve ourselves on and we would also like to take this opportunity to apologize to you for the things that you have mentioned and we will endeavour to correct the problems that you have mentioned with the departments concerned. Your suggestions, recommendations and comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsLisa WilsonWairakei Resort

8/10 - 좋아요

anna

Property location great, nice and quiet. Probably time for some paint though. Black marks on shower tiles, walls showing wear and tear. Just needs a good freshen up
2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 4일
Thank you for taking the time to leave a review regarding your recent stay at our resort. We are delighted to hear back from you and appreciate the time you have put into it. We like to hear positive things about the resort and the accommodation we provide, and your kind words will be shared, with the relevant teams. We would also like to make this an opportunity to apologize to you for any inconvenience or difficulty you had while staying at the resort, we will be sharing your suggestions and comments with the respective teams for further review and discussion. We look forward to welcoming you back to the Resort the next time you visit Taupo.Kindest RegardsWairakei Resort

8/10 - 좋아요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for travellers or holiday makers. Room was comfortable and spotlessly clean. Great reception welcome and check out. Had a full breakfast everything was hot and fresh. Pool was not that warm but good all the same. Overall condition of buildings and grounds good. Its not as resort like as I was hoping, but I had a great sleep.
2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 2월 1일
Dear Ruth,Thank you for taking the time to leave a review regarding your recent stay at our resort. We are delighted to hear back from you and appreciate the time you have put into it. We love to hear how you enjoyed your time with us and we look forward to welcoming you back the next time you visit Taupo. Kindest RegardsLisa WilsonWairakei Resort

4/10 - 별로예요

Rachel

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
This is a regular resort that we have previously stayed at. The hallways look very tired - with threadbare carpets. Our bathroom had mould around the bath. We had arrived with a full fridge full of food for an ongoing camping trip - we put everything in the room fridge only to find the next morning the fridge wasn't working and all food was ruined. A very expensive outcome for us so a disappointing trip. The menu in the bar was very expensive - it never used to be that high - over $40 for a curry. It is a nice resort with pretty grounds and the pool areas are good. But the place certainly needs an update.
2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 1월 31일
Dear Rachel,Thank you for providing feedback on your recent experience at Wairakei Resort.Please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problems you have mentioned. It is our hope that you will give us the opportunity to welcome you again to the resort the next time you visit Taupo. Kindest RegardsWairakei Resort

8/10 - 좋아요

Brian 님, Broomfield

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 7박 숙박함
답변 제공: Wairakei Resort 님, 2024년 1월 31일
Dear Brian,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We would like to apologize for any inconvenience that occurred during your stay with us, and we would also like to let you know that your rating is of high importance to us as it helps us monitor where we are and in which areas we need to further improve. Kindest RegardsWairakei Resort

10/10 - 훌륭해요

Letizia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Wairakei Resort 님, 2024년 1월 31일
Dear Letizla,Thank you for taking your time to leave a review regarding your recent stay with us. We are delighted to have received your fabulous review and we will be sharing this with our fellow staff members. We really look forward to welcoming you back to the resort the next time you visit Taupo.Kindest RegardsLisa WilsonWairakei Resort

8/10 - 좋아요

Simon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Wairakei Resort 님, 2024년 1월 22일
Dear Simon,Thank you for taking the time to leave a review regarding your recent stay at our resort. We are delighted to hear back from you and appreciate the time you have put into it. We love to hear how you enjoyed your time with us and we look forward to welcoming you again the next time you visit Taupo. Kindest RegardsLisa WilsonWairakei Resort

10/10 - 훌륭해요

Ben

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and amazing
2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 1월 20일
Dear Ben,Thank you for taking your time to leave a rating/ review regarding your recent stay with us. We are delighted to have received your fabulous rating/ review which makes our day special. We will be sharing this with our fellow staff members also. We really look forward to welcoming you back to the resort the next time you visit Taupo. Kindest RegardsChavindya RanathungaWairakei Resort

4/10 - 별로예요

Vipul

가족 여행
별로예요: 숙박 시설 상태 및 시설
This property is completely rundown and the facilities were not up to the standard. We couldn’t get the wifi in the rooms and when asked about it, they said come by reception and use it. Room service was very poor and linens were not replaced in the room even though we had requested it. Very disappointed with the stay this time.
2024년 1월에 2박 숙박함
답변 제공: Wairakei Resort 님, 2024년 1월 21일
Dear Vipul,Thank you for taking the time to leave a review regarding your recent stay with us and we are happy to hear back from you. Your review is at high importance to us as it includes the areas that we can improve ourselves on and we would also like to make this an opportunity to apologize to you for the things that you have mentioned which you have noticed during your stay that has the potential of changing. Your suggestions, recommendations and comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsWairakei Resort

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great pool. Comfortable rooms. Good restaurant with plenty of kid friendly options
2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 1월 16일
Dear Rachel,Thank you for taking the time to leave a review regarding your recent stay at our resort. We are delighted to hear back from you and appreciate the time you’ve put into it. We like to hear good things about the resort and the accommodation we provide, which makes our day even better. The kind words you’ve for us will be shared with the relevant teams as well. We would also like to make this an opportunity to apologize to you for any inconvenience or difficulty you had to go through and welcome your suggestions and the comments which you have mentioned and share them with the respective teams for further review and discussion. Kindest RegardsChavindya RanathungaWairakei Resort

6/10 - 괜찮아요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel is in need of a refurbishment - it is looking very tired.
2024년 1월에 3박 숙박함
답변 제공: Wairakei Resort 님, 2024년 1월 15일
Dear Christine,Thank you for taking the time to leave a review regarding your recent stay with us and we are happy to hear back from you. Your review is at high importance to us as it includes the areas that we can improve ourselves on and we would also like to make this an opportunity to apologize to you for the things that you have mentioned which you have noticed during your stay that has the potential of changing. Your suggestions, recommendations and comments will not go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsLisa WilsonWairakei Resort

8/10 - 좋아요

Kim

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 1월 15일
Dear Kim,Thank you for taking your time to leave a rating regarding your recent stay with us. We are happy to get this rating from you and we appreciate the time you have taken to do so. We look forward to welcoming you again, when you next visit Taupo.Kindest RegardsLisa WilsonWairakei Resort

2/10 - 너무 별로예요

Sean

별로예요: 숙박 시설 상태 및 시설
A property let go a long time ago sadly, no air conditioning and loud fans. Total of 2 hrs sleep
2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort Taupo 님, 2024년 1월 14일
Dear Sean,Thank you for taking the time to leave a review regarding your recent stay with us and we are happy to hear back from you. Your review is at high importance to us as it includes the areas that we can improve ourselves on and we would also like to make this an opportunity to apologize to you for the things that you have mentioned which you have noticed during your stay that has the potential of changing. We are taking the needful steps to do the needful to renovate the resort as it takes time, your suggestions, recommendations, and the comments won’t go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsChavindya RanathungaWairakei Resort

6/10 - 괜찮아요

Lisa

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Property needs a revamp...
2024년 1월에 2박 숙박함
답변 제공: Wairakei Resort Taupo 님, 2024년 1월 13일
Dear Lisa,Thank you for taking the time to leave a review regarding your recent stay with us and we are happy to hear back from you. Your review is at high importance to us as it includes the areas that we can improve ourselves on and we would also like to make this an opportunity to apologize to you for the things that you have mentioned which you have noticed during your stay that has the potential of changing. We are taking the needful steps to do the needful to renovate the resort as it takes time, your suggestions, recommendations, and the comments won’t go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsChavindya RanathungaWairakei Resort

8/10 - 좋아요

Jean

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hôtel but do not have near restaurant or shops. The room have nice volume and clean. The amenities are great.
2024년 1월에 3박 숙박함
답변 제공: Wairakei Resort 님, 2024년 1월 12일
Dear Jean,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you’ve taken to do so. We are delighted that you had a great experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsLisa WilsonWairakei Resort

10/10 - 훌륭해요

Prentice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Closeness to a lot of the attractions like the thermal pools, lake Taupō Rotorua and hikes.
2024년 1월에 3박 숙박함
답변 제공: Wairakei Resort 님, 2024년 1월 12일
Dear Prentice,Thank you for taking your time to leave a rating regarding your recent stay with us. We are extremely happy to get this rating from you and we appreciate the time you’ve taken to do so. We are delighted that you had a great experience while staying at the Resort and we really look forward to welcoming you back again when you next visit Taupo.Kindest RegardsLisa WilsonWairakei Resort

6/10 - 괜찮아요

Mauro

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The heated pools were great but the overall condition of the hotel and rooms is bad… It screams for a refresh, especially the carpets that it’s nearly impossible to know if they are clean or not. The hotel has a policy of servicing your room only every third night to be “more sustainable and eco friendly” (aka less staff, more profit). They did said, however, that you can ask the reception for fresh towels and rubbish collection, which I did and I’m still waiting for them to show up. The hotel is clearly under staffed and the people in the reception just do whatever they can. Will I go again? I’m not quite sure. As I said, the heated pools were great and having a playground as well, but the overall condition and the lack of staff makes me wonder if I’ll ever go back again.
답변 제공: Wairakei Resort 님, 2024년 1월 12일
Dear Mauro,Thank you for taking your time to leave a review and a rating based on your stay. We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and your suggestions; recommendations and the comments won’t go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsLisa WilsonWairakei Resort

4/10 - 별로예요

Klay

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Outdated, $300 a night no room service Place obviously makes a lot of money they should invest some into the place instead of just getting rich. Won’t be going back. Need to vacuum hallways However food and staff were all friendly and good
2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort Taupo 님, 2024년 1월 13일
Dear Klay,Thank you for taking the time to leave a review regarding your recent stay with us and we are happy to hear back from you. Your review is at high importance to us as it includes the areas that we can improve ourselves on and we would also like to make this an opportunity to apologize to you for the things that you have mentioned which you have noticed during your stay that has the potential of changing. We are taking the needful steps to do the needful to renovate the resort as it takes time, your suggestions, recommendations, and the comments won’t go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsChavindya RanathungaWairakei Resort

2/10 - 너무 별로예요

Vaidya

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Overbooked, understaffed, most of the facilities advertised are not working (Golf and Tennis Courts were not available). Had to wait for an hour for check in as rooms were not available (standard check in is 3pm, but they checked us in at 4:30pm), as they were understaffed. The staff were courteous and hardworking, they did their best to help. Fundamentally the issue is with top management, they want to maximize room occupancy when their staff is overworked due to shortage
답변 제공: Wairakei Resort Taupo 님, 2024년 1월 13일
Dear Vaidya,Thank you for taking the time to leave a review regarding your recent stay with us and we are happy to hear back from you. Your review is at high importance to us as it includes the areas that we can improve ourselves on and we would also like to make this an opportunity to apologize to you for the things that you have mentioned and which you have noticed during your stay that has the potential of changing. We have also mentioned in our website that our golf course and the Tennis courts are under maintenance due to the Gabrielle Cyclone which hit Taupo and seriously damaged our property however we are taking the needful steps to do the needful to renovate the resort as it takes time, your suggestions, recommendations, and the comments won’t go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsChavindya RanathungaWairakei Resort

2/10 - 너무 별로예요

Kathleen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Damaged curtains, extreme dirty carpet, stained and dirty stool and sofa, didn’t want to use it and go barefoot on the carpet. bed was clean. Bathroom very old and need absolutely a renovation. Service at the reception wasn’t interested about that we were disappointed! Weren’t the only disappointed guests. Price definitely too expensive for what you get!
2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort Taupo 님, 2024년 1월 13일
Dear Kathleen,Thank you for taking the time to leave a review regarding your recent stay with us and we are happy to hear back from you. Your review is at high importance to us as it includes the areas that we can improve ourselves on and we would also like to make this an opportunity to apologize to you for the things that you have mentioned which you have noticed during your stay that has the potential of changing. We are taking the needful steps to do the needful to renovate the resort as it takes time, your suggestions, recommendations, and the comments won’t go unnotified as we will be sharing them with the concerning departments for further discussion and review. Kindest RegardsChavindya RanathungaWairakei Resort

10/10 - 훌륭해요

yoko

2024년 1월에 1박 숙박함
답변 제공: Wairakei Resort 님, 2024년 1월 24일
Dear Yoko,Thank you for taking your time to leave a review regarding your recent stay with us, we are so happy to hear that we have made a good impression on you, and we take pride in providing a clean and comfortable space for all our guests, so our team appreciates that you noticed it.We look forward to welcoming you back, the next time you visit Taupo. Kindest RegardsLisa WilsonWairakei Resort