로비

타운플레이스 스위트 바이 메리어트 앳 더 빌리지 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 639개 이용 후기 중 321개" "
평점 8 - 좋아요. 639개 이용 후기 중 176개" "
평점 6 - 괜찮아요. 639개 이용 후기 중 79개" "
평점 4 - 별로예요. 639개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 639개 이용 후기 중 24개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place. Great breakfast
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Dear Thomas, Thank you for your recent stay at TownePlace Suites The Villages, Lady Lake, and for sharing your feedback. We are thrilled to know you had a great stay and that our thoughtfully crafted accommodations and complimentary breakfast buffet enhanced your visit. It was our pleasure hosting you, and we look forward to welcoming you back again.Sincerely, Tim C,General Manager

8/10 - 좋아요

Dennis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Dennis, Thank you for choosing TownePlace Suites The Villages, Lady Lakes. We appreciate your nice comments about our terrific location in the Spanish Springs Town Square. It offers so many restaurants and shopping venues within walking distance which our guests really enjoy. Thank you again for your kind words, and we hope you will return often to stay with us. Safe travels. Sincerely, Tim C,General Manager

4/10 - 별로예요

Michele

가족 여행
별로예요: 청결 상태
I was shocked at the lack of cleanliness in our room. I worked for Marriott for 6 years and was so disappointed. Was not the Marriott standard that I remember. We spoke to another couple that has been coming there for 3 years. They said that their room is always dirty The only reason I think that people come there is for the location and that fact it is dog friendly(which I did not know when I booked our two week stay.) I spoke with the GM of the hotel to let him know his rooms are dirty and that it would be nice to have made arrangements for his guests to have some chairs to sit in the sun the day the pool was closed for maintenance. He was rude and unprofessional. We had to leave 4 days early due to my mother in law’s death. They charged us for those 4 days and declined a refund for those days. I feel bad for the staff, if it is a matter of not enough help.
2024년 2월에 14박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 29일
Dear Michele, We are very sorry for your loss. We genuinely apologize for your disappointing experience during your recent visit to our hotel. Providing exceptional customer service is a top priority for us; therefore, we deeply regret if there was any lapse in our service standards. We are also sorry for the lack of cleanliness you encountered in your room, we will address this with our housekeeping team to ensure we can be proactive going forward. We understand the frustration you must have felt and are very grateful for your patience. Having said that, we appreciate your comments about our location. Thank you again for your time, and we hope you might reconsider and give us another opportunity to demonstrate the high standards of service we aim to provide.Sincerely,Hotel Management

4/10 - 별로예요

Regina

반려동물 동반 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Very unhappy with room service and in room amenities. We checked in Thursday mid afternoon (4:30ish). Told on arrival our room would be scheduled for cleaning and maintenance on Saturday. Saturday afternoon 4:30. Pm room still had not been serviced with clean linens. When I questioned the personnel in the room across from us he informed us he would be back in 30 minutes. 20 minutes later he tells us our room is not scheduled until tomorrow...the day before we check out. ???? I don't argue and request clean linens at the very least. Well today still no room service. We leave in the morning. We also did not have the very basic frying pan in our room which was a kitchenette king suite . Why charge extra for service if you aren't going to deliver. I am glad we didn't join the Marriott loyalty program...that would have been additional money wasted. DEFINITELY NOT WORTH THE MONEY PAID.
답변 제공: General Manager 님, 2024년 2월 27일
Dear Regina, On behalf of the entire team here at our hotel, please accept our sincere apologies for not meeting your expectations during your recent visit. It was very disappointing to read that we were not attentive to your needs and understand the frustration this caused you. We also apologize for the inconvenience you experienced with our housekeeping service; we have shared your concerns with our associates to make sure that this does not happen again. Furthermore, we are sorry you felt your room did not have the amenities that you desired. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable, we are always here to help. Thank you for your feedback, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely, Tim C,General Manager

10/10 - 훌륭해요

DENIS MICHAEL 님, Bellbrook

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walking distance to town square and worship houses
2024년 2월에 9박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Mr. Michael, Thank you for choosing TownePlace Suites The Villages, Lady Lakes for your recent stay. We appreciate your nice comments about our terrific location in the Spanish Springs Town Square. Guests love that there is nightly entertainment on the square and a variety of restaurants and shops within walking distance of our hotel. It was our pleasure accommodating you, and we look forward to welcoming you back next time you visit The Villages.Sincerely, Tim C,General Manager

6/10 - 괜찮아요

Robert

연인과의 여행
Average accommodation, cleaned only once in 6 days. Had to go to front desk for clean towels.
2024년 2월에 6박 숙박함
답변 제공: General Manager 님, 2024년 2월 17일
Dear Robert, Thank you for sharing your feedback. We sincerely apologize for the housekeeping issues you encountered during your stay with us. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate team to ensure the overall guest expereince. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you to provide you with the hospitality you deserve.Sincerely, Tim C, General Manager

8/10 - 좋아요

kimberley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It met our needs.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 10일
Dear Kimberley, Thank you for choosing TownePlace Suites The Villages, Lady Lake. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Tim C,General Manager

4/10 - 별로예요

Evelyn

가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Room was in serious need of upgrade... Sink and shower did not drain while in use. Microwave was rusty. Who knows what else we couldn't see. We checked out after one night.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Evelyn, Thank you for being our guest and for your feedback. We regret not meeting all of your expectations during your recent stay. We are extremely sorry that you felt our rooms needed updating. We will share your comments with the appropriate individuals for our future modernization. We appreciate your patience and hope you will revisit us in the future.Sincerely, Tim C General Manager

2/10 - 너무 별로예요

Amy

2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear Amy, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Ronald

2024년 1월에 7박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Dear Ronald, Thank you for your recent stay at TownePlace Suites The Villages, Lady Lake, and for sharing your feedback. Our goal is to provide our guests with exceptional service and accommodations so we are glad that was your experience. It was our pleasure hosting you, and we look forward to welcoming you back the next time you visit The Villages.Sincerely, Tim C,General Manager

8/10 - 좋아요

deborah j

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Walk to square and restaurants. Pool and hot tub were fantastic. The staff was friendly 24 hours a day!
2024년 1월에 5박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Deborah, Thank you for choosing TownePlace Suites The Villages, Lady Lakes for your recent stay. We are delighted to read that you loved our location and the amenities we offer. We look forward to seeing you again soon! Sincerely, Tim C General Manager

10/10 - 훌륭해요

JoJeana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff & clean room & common areas. Close to restaurants & shopping.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 20일
Dear JoJeana, Thank you for sharing your feedback regarding your recent stay at TownePlace Suites The Villages. We are delighted to hear that you enjoyed our convenient location, spotless accommodations, and courteous service. We look forward to welcoming you back for another incredible visit.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Mark

2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 17일
Dear Mark,On behalf of our team at TownePlace Suites by Marriott at The Villages, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the Villages.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Ron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 11일
Dear Ron, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to TownePlace Suites The Villages, Lady LakeSincerely, Tim C General Manager

6/10 - 괜찮아요

Louis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Unfortunately, I was given a handicap room, which was very spacious, however the guest who stayed before me had a special need dog, who needed a bath and they allowed the dog to sleep on the sofa which caused the entire room to smell like dog. I have two dogs and two cats and I keep them clean. Hate to complain.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 16일
Dear Louis, Thank you for choosing our hotel, and for sharing your candid review. We apologize for the concerns you had in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this was not your experience. We will follow up on your comments to ensure we are well-poised to serve you better during your next stay. We appreciate your business, and we hope to welcome you back again.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Aida

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay
We spent one night with our baby. This was our first time staying at TownePlace Suites. The room was clean and so was the kitchenette. The dishes appeared new which was surprising as some places they are worn and chipped. Very happy with the stay and will do again in the future.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 7일
Dear Aida, Thank you for taking the time to evaluate your recent stay at TownePlace Suites The Villages, Lady Lake. We are pleased to know you and your family were delighted with our clean and comfortable accommodations. It was a pleasure hosting you, and we look forward to welcoming you again.Sincerely,Tim C,General Manager

10/10 - 훌륭해요

Julie

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 24일
Dear Julie, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the TownePlace Suites The Villages, Lady Lakes; we hope to see you again soon.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Tia

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Dear Tia, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at TownePlace Suites The Villages, and we look forward to welcoming you back soon.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Ryan

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
Dear Ryan, Thank you for choosing us and for your gracious rating. On behalf of all of us at TownePlace Suites The Villages Lady Lake, we invite you for another outstanding visit.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Michael

2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 17일
Dear Michael, Thank you for your recent stay at TownePlace Suites The Villages, Lady Lake, and for sharing your feedback. We are so pleased you enjoyed your time with us. Our goal is to provide our guests with exceptional service and accommodations so we are glad that was your experience. We appreciate your business, and we look forward to welcoming you back again.Sincerely, Tim C General Manager

8/10 - 좋아요

Steve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean and professional staff
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 26일
Dear Steve, Thank you for your positive rating of TownePlace Suites The Villages, Lady Lake. We are glad to know you enjoyed your time with us and that you especially loved our well-maintained accommodations and intuitive associates. It was our pleasure hosting you, and we hope we will be your home every time you are in The Villages.Sincerely, Tim C General Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Town square was great
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Dear David, We are delighted you enjoyed your stay at TownePlace Suites The Villages, Lady Lake. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know we exceeded your expectations. We look forward to you coming back whenever your travels bring you to the area. Sincerely, Tim C General Manager

2/10 - 너무 별로예요

Dodie

단체 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I asked for wheel chair accessible room. The doors were wheelchair accessible but the bathroom was NOT. It was an awful experience with my wheelchair bound mother for a short stay cation with her. I fidnt even get to have her with me the whole trip. I would NOT stay at the property again.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Dear Dodie, Thank you for being a guest at our hotel. Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed about the difficulties your mother and you encountered with your guest room. We can assure you our rooms meet all the standards expected of us. However, we always welcome feedback that may help make future guests’ stay more comfortable. Thank you for choosing us; it was our pleasure hosting you. We hope to see you again soon.Sincerely,Tim CGeneral Manager

10/10 - 훌륭해요

Brenda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the above
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Dear Brenda, Thank you for choosing TownePlace Suites The Villages and for sharing your feedback. We are delighted to know that your experience was nothing short of exceptional. We look forward to welcoming you back for another memorable visit.Sincerely, Tim C General Manager

8/10 - 좋아요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 14일
Dear Rachel, Thank you for choosing TownePlace Suites The Villages, Lady Lake and for your positive rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Tim C General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 11일
Dear Guest, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at TownePlace Suites The Villages, Lady Lake look forward to your next visit.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Katelyn

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 1일
Dear Katelyn, Thank you for your fabulous rating and for letting us know your stay at TownePlace Suites The Villages, Lady Lake was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely, Tim C General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 8일
Dear Guest, We are delighted you had an outstanding stay at TownePlace Suites The Villages, Lady Lake and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Dear Sandra, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at TownePlace Suites The Villages, and we look forward to welcoming you back soon.Sincerely, Tim C General Manager

10/10 - 훌륭해요

TIMOTHY 님, PUYALLUP

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Timothy, It is wonderful to know you enjoyed everything about your time at TownePlace Suites The Villages, Lady Lake, and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely, Tim C

10/10 - 훌륭해요

Torrence

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 5일
Dear Torrence, Thank you for the excellent rating! We hope you enjoyed our convenient location and spotless accommodations. Having you as our guest at TownePlace Suites The Villages was a pleasure, and we look forward to welcoming you back soon.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top notch!
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 30일
Dear Deborah, Thank you for sharing your feedback regarding your recent stay at TownePlace Suites The Villages. We are delighted to hear that your experience was nothing short of exceptional. We look forward to welcoming you back for another wonderful visit.Sincerely, Tim C General Manager

10/10 - 훌륭해요

SUE 님, Altamonte Springs

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was probably one of the best rooms I stayed in a long time
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 29일
Dear Guest, Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations with our comfortable accommodations. Thank you for choosing TownePlace Suites The Villages, Lady Lake. We hope to have the opportunity to welcome you back soon.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Keith

2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 14일
Dear Keith, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites The Villages, Lady Lake. We look forward to your return and wish you all the best with your future travels.Sincerely, Tim C General Manager

8/10 - 좋아요

Hisako

2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 13일
Dear Hisako, Thank you for choosing TownePlace Suites The Villages and for your kind rating. We are delighted to know that you enjoyed most aspects of your visit. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Pattie 님, Novi

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is amazing. The gentleman that checked me in was very friendly, attentive, and informative. I always enjoy my stays here.
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 23일
Dear Pattie, Thank you for your loyalty to our brand and for sharing your experience regarding your recent stay at TownePlace Suites The Villages. We take pride in providing professional and courteous service, and your recognition of our front desk associate is greatly appreciated. We look forward to welcoming you back for another wonderful visit.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 23일
Dear Paul, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at TownePlace Suites The Villages, and we look forward to welcoming you back soon.Sincerely, Tim C General Manager

10/10 - 훌륭해요

John

2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 15일
Dear John, Thank you for the delightful rating! We hope you enjoyed our convenient location and immaculate accommodations. It was a pleasure hosting you at TownePlace Suites The Villages, and we look forward to welcoming you back soon.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is under renovation in some of the rooms .
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 12일
Dear Angela, Thank you for your feedback. We are delighted to know that you had a positive experience during your stay at TownePlace Suites The Villages. Your understanding and patience regarding the ongoing modernization are greatly appreciated. We look forward to the pleasure of welcoming you back for another wonderful stay in our upgraded property.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 11일
Dear Paul, We appreciate you taking the time to leave your generous rating regarding your recent visit to the TownePlace Suites The Villages, Lady Lake. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely, Tim C

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Even though check-in is 4:00, we arrived at about 1:00. They were able to get us in our room. The only issue was that the water in our room was warm at best. Just warm enough to take a shower. When we left for dinner about 4:30, I told the front desk about our water being only warm. When we returned to the room about 8:30 we noticed that the water was much warmer. Got to take my hot shower the next morning. Wife very happy. She got to take her hot bath each night. Staff very polite and helpful. They got right on the one issue we had.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 9일
Dear Mark,Thank you for your fantastic review and for all the wonderful things that you had to say about the TownePlace Suites by Marriott at The Villages. Your comments were a pleasure to read, and we are excited to share them with our wonderful staff. Thank you again for your feedback, and we look forward to having you stay with us again.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Doug

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean, quiet and well lit
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 27일
Dear Doug, Thank you for being our guest at TownePlace Suites The Villages, Lady Lake, and for sharing your review. We are thrilled to know you loved our well-maintained accommodations and that you enjoyed the relaxing atmosphere of our hotel. It was our pleasure to be included in your travel plans, and we look forward to welcoming you back for another exceptional stay. Safe travels.Sincerely, Tim C General Manager

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sydney in the breakfast buffet was wonderful.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 19일
Dear George, Thank you for choosing TownePlace Suites The Villages and taking the time to share your feedback. We are delighted to know that Sydney, who manages our breakfast buffet, made your experience fantastic. We will certainly share your compliments with her. We are committed to providing excellent service, and it is always rewarding to hear such positive comments about our team members. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Sincerely, Tim C General Manager

10/10 - 훌륭해요

trevenda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The convenience, the cleanliness the comfort...EVERYTHING
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 17일
Dear Trevenda,Thank you for your recent stay at the TownePlace Suites by Marriott at The Villages and for posting such a generous review of our hotel and staff. It is a pleasure to know that we exceeded your expectations; our amenities, service, and convenience make us a great place to call home when visiting Lady Lake. We enjoyed having you as our guest, and we hope to see you again on your next visit. Sincerely, Tim C General Manager

10/10 - 훌륭해요

Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 17일
Dear Marie,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to TownePlace Suites by Marriott at The Villages.Sincerely, Tim C General Manager

2/10 - 너무 별로예요

ross

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible management. I had a complaint about the conditiin of my dirty room and when the manager was reacged by phone he was rude. He told me i was lying when i called the front desk to complain. This property is trash so is the management. I will never stay at this hotel again.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 18일
Dear Ross, Thank you for sharing a review of your stay with us. We are very sorry for the cleanliness issues you had in your room and for the service drawbacks you outlined while informing about it to our associates. We have shared your concerns with the appropriate individuals to make sure that this does not happen again, and we are grateful for your patience with the same. We appreciate your feedback and hope that you will give us another chance to prove ourselves to you on a future visit. Sincerely, Tim C General Manager

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Service
We evacuated due to Hurricane Idalia. We had a 1 bedroom Suite. They allowed us to check-in early and check-out late. They had an excellent selection for their Hot Breakfast. Everyone was very nice.
2023년 8월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 9일
Dear Charles, Thank you for taking the time to share your feedback following your stay at TownePlace Suites The Villages. We understand that your visit was prompted by the unexpected situation of Hurricane Idalia, and we are pleased we could provide you with a comfortable and accommodating experience. We are also glad that you found our breakfast offerings delicious and our hospitality welcoming. We look forward to the opportunity to host you again under more favorable circumstances in the future. Sincerely, Tim C General Manager

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 9일
Dear Joseph, Thank you for the perfect rating! We are delighted to know that your stay was nothing short of exceptional. It was a pleasure having you at TownePlace Suites The Villages, and we look forward to welcoming you back soon.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice surprise! having stayed at this property 2 years ago, it has had a major facelift and is much nicer. Breakfast was good, coffee good, and the bed was comfortable.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 6일
Dear Nancy, We are delighted to read your return visit to TownePlace Suites The Villages, Lady Lake was fantastic. We are glad to know that you noticed the major improvements we have made since your last stay. It is also pleasing to learn that you enjoyed our complimentary breakfast and had a comfortable night's rest. It is always a pleasure to welcome a familiar face, and we hope to see you again very soon.Sincerely, Tim C General Manager

10/10 - 훌륭해요

Felix

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 6일
Dear Felix, Thank you for the perfect rating of your time at TownePlace Suites The Villages, Lady Lake. It is always a pleasure to see our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely, Tim C General Manager