Dear Sharon,Thank you for taking the time to share your feedback.We're delighted to hear that the quality of our rooms and the condition of our property met your expectations and that our service was a highlight of your stay. Our team is committed to providing a comfortable and satisfying experience, reflected in our recently renovated studios with modern amenities. We understand that the vibrant location of our property brings with it a dynamic atmosphere, and we appreciate your perspective on the neighbourhood. Rest assured, we offer double-glazed windows to ensure a peaceful stay, and earplugs are available for added comfort.We hope to have the opportunity to welcome you again for another pleasant stay. Warm regards,Nicolas Goureau, General Manager

Dear Cho Cho,Thank you for taking the time to review your experience with us.We are sorry to hear that your experience did not meet your expectations. It is important to us that all guests enjoy their stay, and we take your feedback seriously. We take pride in our recent renovations and the overall condition of our studios, having completed a full renovation in February 2022. The cleanliness of our studios is also a top priority, and we offer a regular cleaning service from Monday through Friday. Our team is committed to providing excellent service, and we are disappointed to learn that we did not live up to that promise during your visit.We hope to see you again.Best regards,Nicolas Goureau, General Manager

Dear Freya,Thank you for sharing your experience with us.We're delighted to hear that our studio's location provided convenient access to Lake Geneva and the old town, making your stay more enjoyable. It's also great to know that the cleanliness and condition of our establishment met your expectations. Our team strives to offer comfortable and well-equipped accommodations, and we appreciate your recognition of the value we offer.We look forward to welcoming you again for another pleasant stay. Warm regards.Nicolas Goureau, General Manager

Dear Victor,Thank you for sharing your experience with us.We're glad that our studios met your expectations.We would be delighted to welcome you back for another stay in the future. Warm regards.Nicolas Goureau, General Manager

Dear Hassan,We appreciate that you took the time to share your feedback.We are glad that you had a pleasant stay with us.We look forward to the pleasure of welcoming you back on a future visit. Season’s greetings!Nicolas Goureau, General Manager

Estimado huésped,Agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros.Nos complace saber que la proximidad a la terminal y la vitalidad de la zona fueron de su agrado, así como la amabilidad y disposición de nuestro personal para brindar apoyo. Entendemos que la ubicación céntrica y la cercanía a diversos comercios pueden resultar en un ambiente más animado, especialmente durante los fines de semana. Apreciamos su comprensión y nos alegra que esto no haya mermado la calidad de su estancia. Para futuras visitas, podríamos ofrecerle un estudio en un piso superior y orientado hacia el interior, donde el ruido es significativamente menor, asegurando así un descanso más tranquilo.Esperamos tener el placer de recibirlo nuevamente en su próxima visita a la ciudad.Atentamente,Nicolas Goureau, Director general

Dear Camie,We would like to thank you for this review about your recent stay.We are delighted to hear that you found our location convenient for exploring the city and appreciated the cleanliness and comfort of our studios. Our central location indeed offers easy access to many attractions, including Lake Geneva and the Cornavin train station.We understand your concerns about the surrounding area, as our residence is situated in a district where legal prostitution is present. We apologize for any inconvenience this may have caused during your stay.We look forward to welcoming you back to our residence in the future. Kind regards,Nicolas Goureau, General Manager

Beste gast,Vriendelijk bedankt voor het delen van uw positieve ervaring.We zijn blij om te horen dat u tevreden was met de netheid van de kamer. Ons schoonmaakteam werkt hard om ervoor te zorgen dat onze studio's altijd schoon en fris zijn voor onze gasten. Onze centrale locatie en de nabijheid van het meer van Genève en andere bezienswaardigheden zijn inderdaad enkele van de sterke punten van ons appartement.We kijken ernaar uit u weer te verwelkomen bij uw volgende bezoek aan Genève. Met vriendelijke groet,Nicolas Goureau, General Manager

Dear Ariel,Thank you for taking the time to share your review with us.We are sorry to read that your recent visit did not entirely meet your expectations. We always welcome our guests' feedback and suggestions and would appreciate knowing exactly how we could have improved your experience.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,Nicolas Goureau, General Manager

Cher Olivier,Merci pour cet aimable commentaire.Nous sommes ravis de lire que vous avez apprécié le calme de la chambre et l'ergonomie de la petite cuisine. Il est vrai que notre emplacement est idéal, étant très proche de la gare et du lac Léman, ce qui facilite les déplacements pour nos clients. Nous sommes heureux que cela ait été un atout pour vous lors de votre passage.Nous espérons vous recevoir encore une fois pour un séjour toujours de qualité. Bien cordialement,

Dear Christopher,Thank you for taking the time to rate your stay.Our team works hard to maintain our high standards in all our studios, and we appreciate your recognition. However, we are sorry to see that you were not fully satisfied with the hotel's condition and our service. We recently underwent a complete renovation in February 2022, and we strive to provide excellent service to all our guests. We will take your feedback into account and work on improving our services to ensure a better experience for our future guests.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,Nicolas Goureau, General Manager

Cher hôte,Merci pour cet aimable commentaire.Nous sommes ravis d'avoir répondu à vos attentes.Ce serait un plaisir de vous accueillir à nouveau avec une autre expérience de qualité. Cordialement,Nicolas Goureau, Directeur général

Dear John,Thank you for leaving us a review.We are delighted that you appreciated your room and the amenities we have to offer. Thank you for highlighting the high standards which we uphold in our facilities. We encourage guests to let us know of any issues on site so we can deal with the situation with the utmost discretion.We hope to welcome you on a future occasion.Best wishes,Nicolas Goureau, General Manager

Dear Susanna,Thank you for taking the time to review your stay.We are grateful that you chose to stay with us. Your kind feedback encourages our team to continue upholding our high service standards.We would appreciate knowing how we can make your next visit even better.We all certainly look forward to seeing you in the future.Best wishes,Nicolas Goureau, General Manager

Dear Jude,We appreciate that you took the time to share your feedback.We are pleased to know you appreciated our location, however, we regret that you were not entirely satisfied.We would love to know how we could have better met your expectations.We hope to have the pleasure of welcoming you back on your next visit. Best wishes,Nicolas Goureau, General Manager

Gentile Gianni,Grazie per questa valutazione positiva.Siamo molto felici di sapere che la sua permanenza nella nostra struttura sia stata positiva da ogni punto di vista. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno di alta qualità e le sue parole, oltre ad essere una grande gratificazione, ci incoraggiano a proseguire su questa strada.Speriamo di avere il piacere di rivederla in futuro. Cordiali saluti,Nicolas Goureau, Direttore generale

Dear Guest,Thank you for taking the time to share your candid feedback.We are very sorry you were not happy with your experience.We would love to know more about what we could do to improve it. Could you send us a private message with more details?We look would like to welcome you back for an improved visit.Best regards,Nicolas Goureau, General Manager

Dear Philippe,Thank you for taking the time to leave your review.We're very sorry to hear that you were disturbed during your stay and wish we had known at the time. We want to make sure all of our guests have a good night's sleep and if informed our team is always happy to assist in finding a solution.We do hope the rest of your stay was otherwise pleasant.We hope to have the pleasure of welcoming you back in future for an improved experience. Kind regards,Nicolas Goureau, General Manager

Cher Franck,Nous nous réjouissons que vous ayez passé un agréable séjour parmi nous.Nous espérons vous recevoir encore une fois pour un séjour toujours de qualité. Bien cordialement,Nicolas Goureau, Directeur général

Cher José,Merci pour votre retour.C'est avec regret que nous lisons que votre séjour parmi nous n'a pas été satisfaisant et nous nous en excusons pour les désagréments cités.N'hésitez pas à nous solliciter sur place pour tout inconfort afin que nous puissions vous apporter une solution adéquate.En effet, des travaux sont en cours dans une des rues du quartier. Ils sont effectués par la ville de Genève et nous ne pouvons malheureusement pas les interdire ou demander de changer les horaires puisque les ouvriers suivent strictement la loi suisse.Nous ajoutons que notre literie, de qualité professionnelle, est généralement appréciée de nos hôtes et nous sommes navrés qu'elle ne vous ait pas convenu.Enfin, nous prenons note de votre retour concernant le parking et nous sommes navrés qu'il vous ait paru excessif.Nous espérons avoir le plaisir de vous recevoir pour un séjour 100% réussi.Bien cordialement,Nicolas Goureau, Directeur général

Dear Sabrina,Thank you for taking the time to review your stay.We are pleased to know that you had a good stay with us.We look forward to seeing you again.Kind regards,Nicolas Goureau, General Manager

Dear Adam,Thank you for providing us with your feedback.It is great to know that our location was so convenient for your needs and that you appreciated the comfort of your bed. However, we are sorry for any confusion at check-in. Check-in is always at Novotel Geneva Center next door as there are no team members at Résidence Studio Genève Centre.We are also sorry for the issue you mention in your bathroom and wish you had let us know at the time so that we could have had it attended to.We hope to have the pleasure of welcoming you back in the future.Best regards,Nicolas Goureau, General Manager

Chère Valerie,Merci d'avoir partagé votre expérience chez nous.Nous nous réjouissons que vous ayez passé un agréable séjour parmi nous.Au plaisir de vous recevoir à nouveau pour une autre expérience positive. Sincères salutations,Nicolas Goureau, Directeur général

Dear Derek,We are grateful for this kind review about your recent stay.We are happy that you received friendly and professional service from our team members and that you appreciated our location with easy access to public transport. It is very rewarding to know that we were able to meet all of your expectations during your stay.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Nicolas Goureau, General Manager

Dear Tytti.Thank you for taking the time to review your experience.We are delighted that you enjoyed our location and the amenities provided in your room.However, we apologize for the disturbance you experienced. Please let us know of any concerns you may have while on-site and we will do our best to find you another room (facing to the court side for example), depending on availability or providing earplugs if needed.We hope to welcome you again.Best regards,Nicolas Goureau, General Manager

Dear Rogerio,Thank you for taking the time to rate your stay with us.We are glad we met your expectations.We would love to know how we could have improved your experience with us.We hope to have the pleasure of seeing you again in the future. Kind regards,Nicolas Goureau, General Manager

Sehr geehrter Cyrill,vielen Dank für Ihren Kommentar zu unserem Hotel.Wir bedauern es sehr, dass Sie mit Ihrem Aufenthalt bei uns überhaupt nicht zufrieden waren und auch unsere Preisgestaltung kritisieren.Ungeachtet dessen bedanken wir uns ganz herzlich für Ihren Besuch und hoffen, dass Sie uns eines Tages die Möglichkeit geben, Ihre Eindrücke zu revidieren.Mit freundlichen GrüßenNicolas Goureau, Hoteldirektor