테라스/파티오

타운플레이스 스위트 바이 메리어트 샌안토니오 에어포트 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 605개" "
평점 8 - 좋아요. 1002개 이용 후기 중 266개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 77개" "
평점 4 - 별로예요. 1002개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 26개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

KWON

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
방이 너무 어두움
전반적으로 만족하지만 방의 조도가 사진에 비해 많이 어두웠음
2021년 12월에 4박 숙박함
답변 제공: General Manager 님, 2022년 1월 6일
Dear Kwon, thank you for the generous rating of TownePlace Suites San Antonio Airport. We are delighted you enjoyed your overall stay. However, we regret the disappointment you had with the lighting in the room. We appreciate your feedback and shared it with our maintenance team to address it appropriately. We hope you will come back to see us soon, and we wish you all the best with your travels. Sincerely, Enrique Guadarrama, General Manager

6/10 - 괜찮아요

Young sup

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: General Manager 님, 2020년 7월 15일
Dear Guest, thank you for your visit. We are glad to see that, overall, you had a pleasant stay; however, we apologize if we did not meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Enrique Guadarrama, General Manager

10/10 - 훌륭해요

Seong Hee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: General Manager 님, 2019년 9월 19일
Dear Seong, thank you for visiting Towneplace Suites San Antonio Airport and for your wonderful rating. We are delighted you had an excellent experience with us. Please come back and see us again soon. Sincerely, Enrique Guadarrama, General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Any issues were handled promptly and efficiently. Staff was very friendly
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Michael, It was a pleasure reading your review of TownePlace Suites San Antonio Airport. We have an exceptional team whose top priority is making sure every guest is comfortable and feels at home. We will enjoy sharing your compliments with each of them. Thank you for choosing us, and we look forward to welcoming you again on your visit to San Antonio.Sincerely,Enrique GuadarramaGeneral Manager

10/10 - 훌륭해요

Adriana

단체 여행
Excellent service! Rooms were clean and beds were comfortable!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Adriana, Thank you for sharing your review of TownePlace Suites San Antonio Airport. It is delightful to know you appreciated our comfortable beds and spotless rooms, as well as our amazing service. We appreciate your business and hope you will make us your home every time your travels bring you to our exciting city.Sincerely,Enrique GuadarramaGeneral Manager

8/10 - 좋아요

Matt

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 29일
Dear Matt, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at TownePlace Suites San Antonio Airport. We look forward to welcoming you back on your next visit.Sincerely,Enrique GuadarramaGeneral Manager

8/10 - 좋아요

Ray

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Ray, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at TownePlace Suites San Antonio Airport. We look forward to welcoming you back on your next visit!Sincerely,Enrique Guadarrama,General Manager

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 8박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Rachel, We are pleased to receive your generous rating for TownePlace Suites San Antonio Airport. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Enrique GuadarramaGeneral Manager

10/10 - 훌륭해요

Cynthia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything and the entire stuff was awesome.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Cynthia, It was a pleasure reading your review of TownePlace Suites San Antonio Airport. We have an exceptional team whose top priority is making sure every guest is comfortable and feels at home. We will enjoy sharing your compliments with each of them. We are grateful for the recommendation, and we appreciate you choosing us for your visit to San Antonio.Sincerely,Enrique GuadarramaGeneral Manager

2/10 - 너무 별로예요

Amy

별로예요: 직원 및 서비스
2023년 12월에 8박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Amy, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Enrique GuadarramaGeneral Manager

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel and friendly staff
Really enjoyed our stay. Little noisy because of closeness to freeway but not enough to bother us. Couple small things in room could use slight repair but only noticed them because I was looking for them. Would definitely stay here again.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Dear Jessica, Thank you for the generous rating and for your comments regarding your time at TownePlace Suites San Antonio Airport. We are pleased you enjoyed your overall stay. However, we regret the concerns you outlined. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We look forward to serving you again the next time you are in the San Antonio area.Sincerely,Enrique GuadarramaGeneral Manager

10/10 - 훌륭해요

Franklin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was well kept and convienly located near the airport.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Franklin, Thank you for sharing your review of TownePlace Suites San Antonio Airport. We are pleased to know you enjoyed our well-maintained property and that our convenient location to the airport made your stay more enjoyable. We appreciate your business and hope you will make us your home every time your travels bring you to our exciting city.Sincerely,Enrique GuadarramaGeneral Manager

6/10 - 괜찮아요

vahid

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 28일
Vahid, Thank you for your visit. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Enrique Guadarrama General Manager

8/10 - 좋아요

Michell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Michell, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at TownePlace Suites San Antonio Airport. We look forward to welcoming you back on your next visit.Sincerely,Enrique GuadarramaGeneral Manager

2/10 - 너무 별로예요

Adrian

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The property is aged. Dirty from age of property. The bed was perhaps the worst that we have ever slept on. Not the quality we expect from a Marriot Property. The area around the hotel is trashy and has a lot of street people.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 5일
Dear Adrian, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the quality of our property and with the bed. Your comfort is our top priority, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to enhance our offerings. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back soon.Sincerely,Enrique GuadarramaGeneral Manager

10/10 - 훌륭해요

Rosicele

좋아요: 편의 시설/서비스
Front desk was very friendly and very fast
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Rosicele, It was a pleasure reading your review of TownePlace Suites San Antonio Airport. We have an exceptional team whose top priority is making sure every guest is comfortable and feels at home. We will enjoy sharing your compliments with our front desk staff. We are grateful for the recommendation, and we appreciate you choosing us for your visit to San Antonio.Sincerely,Enrique GuadarramaGeneral Manager

10/10 - 훌륭해요

Vanessa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 1일
Dear Vanessa, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at TownePlace Suites San Antonio Airport; we hope to see you again soon. Happy Holidays and Happy New Year!Sincerely,Enrique GuadarramaGeneral Manager

10/10 - 훌륭해요

Silvia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 27일
Dear Silvia, Thank you for the generous rating of TownePlace Suites San Antonio Airport. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We look forward to welcoming you back to TownePlace Suites San Antonio Airport every time you visit our vibrant city. Wishing you a delightful holiday season and a Happy New Year!Sincerely,Enrique GuadarramaGeneral Manager

10/10 - 훌륭해요

Juan Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
TownePace San Antonio
Buena experiencia. Excelente ubicación, cómodo, seguro, excelente actitud del personal.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 19일
Dear Mr. Carlos, Thank you for taking the time to share your feedback regarding your recent stay at TownePlace Suites San Antonio Airport. We are delighted to hear that you enjoyed our convenient location, comfortable atmosphere, and attentive service. We look forward to welcoming you back for another incredible visit.Sincerely,Enrique GuadarramaGeneral Manager

8/10 - 좋아요

Giuseppe

2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 27일
Dear Giuseppe, Thank you for the generous rating of your time at TownePlace Suites San Antonio Airport. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the San Antonio area and wish you a delightful holiday season and a Happy New Year!Sincerely,Enrique GuadarramaGeneral Manager

10/10 - 훌륭해요

April

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was super clean! The receptionist was very kind. She even let us choose the floor we stayed on. The breakfast was pretty good. I didn’t get to use the pool but I saw it while I was eating breakfast and next time I come to San Antonio I will definitely stay here and make sure I have a bathing suit!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 20일
Dear April, Thank you for the generous review of TownePlace Suites San Antonio Airport. We are delighted you enjoyed everything we have to offer, including our comfortable accommodations, excellent service, and complimentary breakfast. We will share your feedback with the associate and she will appreciate it. We can't wait to welcome you back for another wonderful stay.Sincerely,Enrique Guadarrama

8/10 - 좋아요

Luis Gerardo

좋아요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 5일
Dear Mr. Gerardo, Thank you for choosing TownePlace Suites San Antonio Airport and for your nice rating. We are pleased we met your expectations for a great stay. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely,Enrique Guadarrama,General Manager

10/10 - 훌륭해요

Patricia A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Mattress for great sleep.
They switched our rooms from a king bed to two doubles. Not the end of the world, but then had to use both beds. The mattresses were fabulous!!! Super comfortable.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 25일
Dear Guest, Thank you for being our guest and for sharing your feedback regarding your recent stay with us. While we are glad that you enjoyed our well-maintained accommodation, we sincerely apologize the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We look forward to welcoming you back to TownePlace Suites San Antonio Airport in the future for a seamless experience.Sincerely,Enrique GuadarramaGeneral Manager

6/10 - 괜찮아요

Bruce

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room was fine but never had a warm shower regardless of time of day. Breakfast was good. Surrounding area mostly open and rundown but still satisfactory. I am mad with EXPEDIA for not telling me I could be bumped from my original reservation (Springhill) if the hotel filled with guests doing direct booking. This notification should have been provided to me from Expedia before I booked.
2023년 10월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 21일
Dear Bruce, Thank you for leaving your review. While we were happy to accommodate you, we understand your frustration due to not being able to stay at the hotel of choice. Furthermore, we are sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. We appreciate your feedback and would love to have another chance to provide you with the seamless visit you deserve. Sincerely,Enrique Guadarrama,General Manager

10/10 - 훌륭해요

Robert 님, CRAWLEY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location requires a car to access the local amenities, although walkable 35 minutes to the North Star shopping mall / bus transit center. Closer by is a walmart, 54th Street Bar restaurant, Cracker Barrel store. There is NO restaurant/bar option at the hotel. A good breakfast buffet is provided to suit all tastes. I was assigned the top floor room 301, it was presented to the usual high Marriot standard in terms of cleanness comfort and spaciousness. A home from home with a kitchenette / study area. Be aware the room is right next to the interstate and the San Antonio airport hence background noise is noticeable at certain hours. Finally the staff works as a team and are attentive and welcoming. Would stay again.
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 27일
Dear Robert, Thank you for the generous rating and for your comments regarding your time at TownePlace Suites San Antonio Airport. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know your experience with us met these expectations. We are so glad you loved our fantastic location, breakfast buffet, and modern accommodations. We are especially happy you liked our thoughtful associates. We look forward to serving you again the next time you are in the San Antonio area.Sincerely,Enrique GuadarramaGeneral Manager

2/10 - 너무 별로예요

Sondra

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 5박 숙박함
답변 제공: General Manager 님, 2023년 9월 8일
Dear Sondra, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Enrique GuadarramaGeneral Manager

8/10 - 좋아요

Alexis

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Parking was free and was easy. Called for towels and they were brought immediately. Staff was nice. Check in/ check out was easy. TV was broken in fitness area. Lobby had a weird smell.
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 30일
Dear Alexis, Thank you for staying at TownePlace Suites San Antonio Airport. We are glad that you enjoyed our convenient parking and attentive service. However, we sincerely apologize for not meeting all of your expectations. Thank you again for being our guest, and we look forward to accommodating you back soon.Sincerely,Enrique GuadarramaGeneral Manager

10/10 - 훌륭해요

Silvia

가족 여행
좋아요: 편의 시설/서비스
Buenas instalaciones, la cocina muy equipada, buen desayuno
2023년 8월에 4박 숙박함
답변 제공: General Manager 님, 2023년 8월 15일
Dear Silvia, We appreciate you taking the time to share your kind review with fellow travelers online. We are glad you were impressed with the accommodations, in-room amenities, and the breakfast we serve. It was a pleasure hosting your visit, and we look forward to welcoming you back to TownePlace Suites San Antonio Airport.Sincerely,Enrique Guadarrama,General Manager

10/10 - 훌륭해요

Angel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay and friendly staff and clean hotel
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 10일
Dear Angel, Thank you for taking the time to share your kind review of TownePlace Suites San Antonio Airport! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our wonderful team. We hope to see you again soon.Sincerely,Enrique Guadarrama,General Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
The hotel was old. The drapes smelled like smoke and the lighting in the kitchenette area was very dim.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 26일
Dear Guest, Thank you for staying with us and for taking the time to leave your feedback. We regret you were not entirely satisfied with the quality and condition of our accommodations and the inconvenience this caused. We will share these notes with the appropriate individuals for future modernization plans for our hotel and ensure we are well-poised to serve our guests better. We value your business and hope you will consider staying with us again.Sincerely,Enrique GuadarramaGeneral Manager

8/10 - 좋아요

Corrine

2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 26일
Dear Corrine, we enjoyed seeing your nice rating and cannot thank you enough for it. On behalf of everyone here at TownePlace Suites San Antonio Airport, I invite you to come back and stay with us again whenever you are in the area!Sincerely,Enrique GuadarramaGeneral Manager

8/10 - 좋아요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 8일
Dear Deborah, Thank you for sharing the nice rating about your experience at TownePlace Suites San Antonio Airport. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Enrique GuadarramaGeneral Manager

10/10 - 훌륭해요

Shelli

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
In town for a short business trip, a friend recommended this property. The complimentary shuttle to/from the airport were convenient and easy to access! The staff are so kind and went above & beyond to make sure I was comfortable during my stay. I was not in town long enough to go walking but it is in walking distance to a mall. I highly recommend this location! Suuuper convenient!
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 7일
Dear Shelli, Thank you for taking the time to provide such wonderful feedback regarding your stay at the TownePlace Suites San Antonio Airport. We are happy our proximity to the airport was perfect for your needs, and our complimentary shuttle promptly delivered you to our hotel for flawless check-in and check-out. We are also glad that the outstanding service from our associates impressed you. We appreciate your recommendation to fellow travelers and hope to welcome you back soon.Sincerely,Enrique Guadarrama,General Manager

8/10 - 좋아요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I stayed for 6 days and everything was going well, clean rooms, breakfast was really good, laundry, Gym very nice. Until on the 4th day someone tried to break in in my car, it was daylight, and they broke part of the handle opener. Since then I didn't feel safe unfortunately.
2023년 5월에 6박 숙박함
답변 제공: General Manager 님, 2023년 6월 9일
Dear Luis, Thank you for your feedback. While we are glad you liked our rooms as well as our fitness center and the breakfast we offer, we regret the concern you have raised about your car. We take the safety and security of our guests and their belongings very seriously, and we will look into your comments appropriately. Thank you again for your patience in this matter.Sincerely,Enrique GuadarramaGeneral Manager

10/10 - 훌륭해요

Elda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean and seemed safe.
2023년 5월에 3박 숙박함
답변 제공: General Manager 님, 2023년 6월 1일
Dear Elda, Thank you for choosing TownePlace Suites San Antonio Airport and sharing your feedback. We are thrilled to know that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Enrique Guadarrama,General Manager

6/10 - 괜찮아요

Jesus M

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed for 6 nights, beds are small for 2 adults, rooms were clean and comfortable. The problem is that someone tried to break in my car in day light, they broke the handle door opener, but fortunately they were not able to get in. Since then i was not feeling comfortable and safe. Homeless people seemed to hang underneath the overpasses.
2023년 5월에 4박 숙박함
답변 제공: General Manager 님, 2023년 6월 1일
Dear Jesus, Thank you for taking the time to show us your concern. We apologize for the situation you have described about your car and empathize with you as this should not happen to any of our patrons. We assure you we take the safety and security of our guests and their belongings very seriously, and hence we will investigate this matter further. Thank you again for your patience.Sincerely,Enrique GuadarramaGeneral Manager

8/10 - 좋아요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dated but clean and well kept property. Conveniently lose to the airport.
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 27일
Dear Carlos, Thank you for sharing your experience at the TownePlace Suites San Antonio Airport. We were delighted to read that you enjoyed your stay, and we thank you for pointing out our great location close to the airport. We will gladly share your valuable feedback appropriately for our future plans and hope you will stay with us again on your next visit.Sincerely,Enrique Guadarrama,General Manager

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient with shuttle service to airport - be sure to schedule the shuttle service for your specific timing.
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 27일
Dear Wendy, We were glad to read that you liked our shuttle service to the airport. Thank you for choosing us, and it was a pleasure accommodating you. We look forward to welcoming you back at TownePlace Suites San Antonio Airport.Sincerely,Enrique Guadarrama,General Manager

10/10 - 훌륭해요

Robb

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay near the airport v
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 23일
Dear Robb, Thank you for sharing your kind review for TownePlace Suites San Antonio Airport. We are pleased to know our convenient location to the airport made your stay more enjoyable. We appreciate your business and hope you will make us your home every time your travels bring you to our exciting city.Sincerely,Enrique GuadarramaGeneral Manager

10/10 - 훌륭해요

Juan Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buena experiencia
Hotel cómodo y bien ubicado. El personal es sumamente amable y servicial. Habitación agradable. Desayuno bien. Estacionamiento ok.
2023년 5월에 2박 숙박함
답변 제공: General Manager 님, 2023년 5월 11일
Dear Mr. Carlos, Thank you for the generous rating and for your comments regarding your time at TownePlace Suites San Antonio Airport. Our goal is to make every guest feel welcome and comfortable their entire visit, and we are pleased to know your experience with us met these expectations. We are also happy you loved our delicious breakfast. We look forward to serving you again the next time you are in the San Antonio area.Sincerely,Enrique GuadarramaGeneral Manager

6/10 - 괜찮아요

David

2023년 4월에 2박 숙박함
답변 제공: General Manager 님, 2023년 5월 4일
Dear David, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry you were disappointed with a few parts of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Sincerely,Enrique GuadarramaGeneral Manager

8/10 - 좋아요

Cristobal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 2일
Dear Cristobal, Thank you for the generous rating of TownePlace Suites San Antonio Airport. We are delighted you and your family enjoyed your stay with us. We hope you will all come back to see us soon, and we wish you all the best with your travels.Sincerely,Enrique Guadarrama,General Manager

6/10 - 괜찮아요

David

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Ok
Staff was great. Hotel badly showing age. Has old smell to it. Not on par with Marriott
2023년 4월에 2박 숙박함
답변 제공: General Manager 님, 2023년 5월 2일
Dear David, We appreciate you being our guest and sharing your observations. We are glad you were pleased with our team, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely,Enrique Guadarrama,General Manager

4/10 - 별로예요

Sarah

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
So disappointed - pool totally closed for Reno's -- was not aware of that and the hotel had zero options for compensation or using other facilities. As well the shuttle doesn't start till 5am but I needed to be at the hotel by 4am-- supper frustrating!!!
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 18일
Dear Sarah, Thank you for evaluating your stay at our hotel. We are sorry for the concern you had with our shuttle service. We have shared these concerns with the appropriate individuals, and we are very grateful for your patience. We also regret your disappointment with our pool being closed. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Sincerely,Enrique GuadarramaGeneral Manager

10/10 - 훌륭해요

Juan Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buena experiencia, fácil de llegar, cómodo, personal amable, estacionamiento accesible
2023년 4월에 3박 숙박함
답변 제공: General Manager 님, 2023년 4월 13일
Dear M. Carlos, It was a pleasure reading your review of TownePlace Suites San Antonio Airport. We have an exceptional team whose top priority is making sure every guest is comfortable and feels at home. We will enjoy sharing your compliments with each of them. We are grateful for the recommendation, and we appreciate you choosing us for your visit to San Antonio.Sincerely,Enrique GuadarramaGeneral Manager

8/10 - 좋아요

Cinthia

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 4박 숙박함
답변 제공: General Manager 님, 2023년 5월 1일
Dear Cinthia, Thank you for your rating of TownePlace Suites San Antonio Airport. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Sincerely,Enrique Guadarrama,General Manager

4/10 - 별로예요

Guido

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 30일
Dear Guido, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Enrique GuadarramaGeneral Manager

10/10 - 훌륭해요

Ailene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
place was nice, very clean, staff was good. locationis good too.
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 12일
Dear Ailene, Thank you for your comments regarding your time at TownePlace Suites San Antonio Airport. Our goal is to make every guest feel welcome and comfortable during their entire visit, and we are pleased to know we exceeded your expectations with our refreshing accommodations, friendly staff, and location. We look forward to serving you again the next time you are in the San Antonio area.Sincerely,Enrique GuadarramaGeneral Manager

4/10 - 별로예요

Dionna

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We were put in a room with a door that connected to another room, was not private, could hear everything. Beds were soiled and bathroom tiles were dirty.
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 7일
Dear Dionna, Thank you for allowing us to host your recent visit to the city. We are disappointed to learn of the issues you had with your assigned room as well as the noise disturbances you experienced during your stay, and we genuinely regret not meeting your expectations. We have shared your remarks and will use them as an opportunity to improve our guest experience going forward. We would welcome an opportunity to restore a more favorable impression the next time you are in the area. Sincerely,Enrique GuadarramaGeneral Manager