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레지던스 인 바이 메리어트 빌링스 여행 후기

3 out of 5
레지던스 인 바이 메리어트 빌링스
956 South 25th Street West, Billings, MT

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 270개 이용 후기 중 165개" "
평점 8 - 좋아요. 270개 이용 후기 중 69개" "
평점 6 - 괜찮아요. 270개 이용 후기 중 11개" "
평점 4 - 별로예요. 270개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 270개 이용 후기 중 9개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

troy 님, Cedar Hilss

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean. Comfortable.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Watsachon

2023년 12월에 1박 숙박함

8/10 - 좋아요

Larry

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

8/10 - 좋아요

Thad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet rooms and comfortable size with living area and kitchen. Great for a multi-night stay or even just one. Large, rotating TV for viewing from couch or bed. Inner-spring beds were very comfortable.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Ronda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The breakfast was lukewarm. The heaters for the warming dishes must not have been working as everything was lukewarm. We didn't really notice it the first day as we were having breakfast earlier however, it was very apparent the next day. The shower in one of the bedrooms was not hot. We used the other bathroom and the water in the shower was hot. Took time for all four of use to shower in one bathroom.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Lorenzo

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Tara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Rogene

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Tim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay in Billing’s
Perfect place to stay for a small family. Check-in was easy and our room was like a small studio apartment. Staff were also very accomodating bringing us a pack and play for our 7 month old.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love that they have a small kitchen and living space to work in.
2023년 9월에 4박 숙박함

4/10 - 별로예요

Rachael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room smelled. The beds and pillows were horrible. My air mattress at home is more comfortable. Worst sleep. Loud with construction and air conditioner unit's. I stay in Residence inn properties all over the US. Bozeman charging nearly 500 a night for that room is horrendous. They need to take a peak at the one in Billings. Now, that one was great for half the price.
2023년 8월에 8박 숙박함

10/10 - 훌륭해요

Max

좋아요: 객실의 편안함
2023년 8월에 1박 숙박함

4/10 - 별로예요

Kyle

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Not a great first impression
I've always had good experiences with this chain, however my most recent stay was less than great. Check-in is at 3. Me and my family tried to check in at 4:15 and I was told our room wasn't ready and to come back in an hour. Also there was no mention on the website of the fact that the pool was under construction and not usuable.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Alex

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
NICE
2023년 7월에 1박 숙박함

8/10 - 좋아요

Amy

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Erin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

8/10 - 좋아요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall clean and quite location
2023년 6월에 8박 숙박함

10/10 - 훌륭해요

Dianne L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is close to all the shopping and restaurants and Starbucks! It was easy to locate and a very short drive to a recognizable close by restaurant and brew pub for convenience. The property was nice and clean, the breakfast is hotel eggs, bacon, and bagels, muffins, cereal and juice only.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Tom

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Erik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The overall stay was very nice
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 4박 숙박함

6/10 - 괜찮아요

Sandra

2023년 3월에 1박 숙박함

8/10 - 좋아요

Chelsea

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The rooms were good. The pool is broken and has been for months. I wouldn’t have booked this hotel had I known that. Very disappointed!
2023년 3월에 2박 숙박함
답변 제공: Tiffany 님, 2023년 3월 20일
Thank you for taking the time to let us know about your experience while staying with us. I am sorry that our pool is closed, but we had some serious damage caused by the freeze we had this winter. We are undergoing repairs at this time.It is listed on our web site.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.Tiffany Brill Front Office ManagerResidence Inn by Marriott956 S 25th St WBillings, MT 59102PH:406*656*3900

4/10 - 별로예요

Aspen

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Chose this place specifically for the pool and hot tub and they aren’t working.
2023년 3월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 3월 14일
Thank you for your feedback. Our pool and hot tub have been closed for a few months now and we sincerely apologize for the inconvenience. We hope to have it back in service in the near future.

10/10 - 훌륭해요

Jolene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Wonderful service and great location!
2023년 2월에 1박 숙박함
답변 제공: Jennifer 님, 2023년 3월 14일
Thank you for the perfect score! We are happy to hear you enjoyed your stay.

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice spacious rooms!
We had a snag with our closing date on our new home and had one night of being “homeless” therefore we needed to find a pet friendly hotel. Very nice size rooms, with all of the amenities you need.
2022년 12월에 1박 숙박함

4/10 - 별로예요

Jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Very Disappointing...
Very disappointing stay. The type of room that was booked and confirmed was not provided to us. Full size bed when a King was confirmed. No hot in the building water the first night of the stay. No pool or spa available the entire stay, shower barely worked in the the room as the diverter was so old an leaky it barely functioned. No Housekeeping available 1 of the 4 days booked, No breakfast service 1 of the 4 days booked. This Hotel did not hold up to what it advertised as amenities.
2022년 11월에 4박 숙박함

6/10 - 괜찮아요

Diana Marie - Terese

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
No Room Cleaning...
On day one, I was impressed with the clean room, relative quiet, and good breakfasts... However, (and perhaps I failed to read a policy) but I stayed for 6 nights. Day 1, no need for cleaning. On night 3, I went to front desk to see why my room hadn't been cleaned. They said that because of COVID they only cleaned every 4 days. Day 4 passed and my room was still not cleaned. That evening I went to the front desk to inquire why my room had not been cleaned on this day, and they said that my reservation was marked with "Opt out" of room cleaning. On night 3 any possible marking of "opt out" on my reservation was not mentioned and frankly, I don't know how the "opt out" appeared on my reservation. The front desk asked, with a bit of snark (and let's keep in mind, I PAID for my 6 nights), if I wanted my room cleaned on day 5. I said that I would. Day 5 came, I got new bathroom towels and soaps, nothing else. Nothing was done to the bed, I couldn't tell if the sink or bathroom was cleaned, I didn't get a fresh kitchen towel and kitchen cloth, and my bathroom and kitchen garbage had not been emptied...in fact they were overflowing. The spare blanket was scratchy and smelled. I wonder if it was put in the closet each time without being cleaned after each new guest used it. The toilet ran intermittently even long after being flushed. Your hotel is saving money on cleaning staff without providing cleaning service...and using COVID as an excuse for lack of cleaning service.
2022년 9월에 7박 숙박함
답변 제공: Jennifer 님, 2022년 10월 18일
Thank you for your feedback about your most recent stay. It is disappointing to hear of the miscommunication of our housekeeping stayover service and the front desk not going above and beyond to rectify the issue. I have relayed the feedback to our housekeeping manager to implement further training on how to address and clean short and long term guests moving forward. We do hope you will consider staying with us in the near future to give us the opportunity to make it right.

10/10 - 훌륭해요

Adam

2022년 8월에 1박 숙박함
답변 제공: Jennifer 님, 2022년 8월 23일
Thank you for the perfect score! We hope to have you stay with us again in the near future.

4/10 - 별로예요

Mary

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Twice I got spoiled milk, limited breakfast choices, breakfast staff grumpy. Fitness center not open then the pool was closed. Pickle ball court without a net. Room was nice.
2022년 8월에 3박 숙박함
답변 제공: Jennifer 님, 2022년 8월 16일
We do apologize for the inconvenience of our breakfast items not up to par with your expectations. We will use your unfortunate experience as a learning opportunity to be mindful of product's expiration dates and better communicate when hotel amenities will be closed for renovations.

10/10 - 훌륭해요

Joel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wow! This room was a place you could live. It was so nice and comfortable. The bed was amazing and the room was tastefully decorated. Large bathroom, sitting area in thre room, and kitchenette. It was a great hotel and I would highly recommend.
2022년 6월에 1박 숙박함
답변 제공: General Manager 님, 2022년 7월 5일
Thank you for the 5 Star Review! It is always great to hear ways in which our property has made our guests' stay even more enjoyable.

8/10 - 좋아요

Shaybree

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, friendly staff, very clean, nice pool and hot tub area. Only complaint was breakfast-first day options were pretty limited with a lot out of stock, second day went down shortly after breakfast started both hot dishes empty and waffle mix was too watery to cook, I went to front desk where there was a manager and told her-after 20 minutes nothing had been done so we left.
2022년 6월에 2박 숙박함
답변 제공: General Manager 님, 2022년 6월 27일
Thank you for your feedback! I regret that you did not receive outstanding service at Breakfast. These shortfalls will be discussed with the team in order to prevent the same for happening again in the future.

4/10 - 별로예요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Charging twice unapologetically
The hotel was booked and paid for by a friend. When we arrived the attendant insisted she had no record of payment (even though I had confirmation of payment) and said she would speak with the manager. In the morning she had not spoken to the manager and still had not done anything to rectify the situation. When we checked out she was still insisting that hotels.com had not sent confirmation of payment which put us in the awkward position of having to reach out to our friend to ask if she had payed (she had) and then spent an hour trying to fix it while traveling through Idaho. It was a very unpleasant experience at a hotel that is overpriced and unremarkable.
2022년 6월에 1박 숙박함
답변 제공: General Manager 님, 2022년 6월 23일
Thank you for choosing to stay with us. Your experiences are not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the the leadership team, so we can do our best to ensure this does not occur again.

10/10 - 훌륭해요

Lindsey

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay.
2022년 5월에 2박 숙박함
답변 제공: General Manager 님, 2022년 6월 13일
Thank you for the 5 Star Review! We are delighted that you enjoyed your stay.

8/10 - 좋아요

Nick 님, Ranchester

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and good location. Bathroom in room could use some renovations, old and dated.
2022년 5월에 1박 숙박함
답변 제공: General Manager 님, 2022년 6월 13일
We regret that your stay was less than stellar! We are currently undergoing a Renovation to combat the issues that you mentioned. We look forward to seeing you again once these items are complete.

10/10 - 훌륭해요

Lena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Greta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: Jennifer 님, 2022년 4월 5일
Thank you for the perfect score. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Kala

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are fantastic!
2022년 3월에 13박 숙박함
답변 제공: General Manager 님, 2022년 3월 23일
Thank you for the 5 Star Review! We look forward to seeing you again in the future.

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 3박 숙박함
답변 제공: Jennifer 님, 2022년 3월 22일
Thank you for your recent stay with us. We appreciate the high rating and hope to see you in the near future.

10/10 - 훌륭해요

Calvin 님, Sheridan

2022년 2월에 1박 숙박함

6/10 - 괜찮아요

Andrea

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Needs some updates for sure! Wasn’t as clean as I would either.
2022년 2월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 1일
Thank you for your feedback! We recognize that our property is becoming date. That is why we are excited to announce that we began a Renovation on January 31st. We hope to see you again this summer when things are complete.

10/10 - 훌륭해요

Kala

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 2월에 8박 숙박함

10/10 - 훌륭해요

Lynda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Jennifer 님, 2022년 2월 11일
Thank you for the 10 out of 10 rating. We appreciate you staying with us and look forward to your next visit in the near future.

10/10 - 훌륭해요

Sunni

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Stay has been great. The rooms are comfy and good size. Breakfast is wonderful. Great stay!
2022년 1월에 6박 숙박함
답변 제공: Jennifer 님, 2022년 1월 18일
Thank you for the compliments! We hope to welcome you back soon.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
no rest
The A/C sounded like an airplane engine revving up so every time it started it woke me up which was about every 15 minutes to 1/2 hour.
2021년 8월에 1박 숙박함

8/10 - 좋아요

Cynthia

반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2021년 8월에 1박 숙박함
답변 제공: General Manager 님, 2021년 8월 30일
Thank you for the 4 / 5 Star Review! What could we have improved upon for a 5 Star Review?

10/10 - 훌륭해요

Elizabeth M

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Huge Room, Consistent Service
Very nice hotel. Love the consistency of the Marriott brand. Excellent room. Very spacious.
2021년 7월에 1박 숙박함
답변 제공: General Manager 님, 2021년 7월 26일
We are delighted that Marriott continues to be your brand of choice!

10/10 - 훌륭해요

Diane

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Easy safe and clean!
Jennifer at Reception was so friendly helpful and kind!!!
2021년 7월에 3박 숙박함
답변 제공: General Manager 님, 2021년 7월 26일
Thank you for your feedback! We will ensure that Jennifer receives KUDOS!

10/10 - 훌륭해요

Amber

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 7박 숙박함
답변 제공: General Manager 님, 2021년 7월 27일
Thank you for being our guest!