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맥도날드 포털 호텔, 골프 & 스파 여행 후기

4 out of 5
맥도날드 포털 호텔, 골프 & 스파
Cobblers Cross Lane, Tarporley, England

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 380개 이용 후기 중 121개" "
평점 8 - 좋아요. 380개 이용 후기 중 127개" "
평점 6 - 괜찮아요. 380개 이용 후기 중 59개" "
평점 4 - 별로예요. 380개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 380개 이용 후기 중 27개" "

8.2/10

청결 상태

7.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

4/10 - 별로예요

Joy

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and rooms are not clean. It needs a refurbishment
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A small problem was solved immediately
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Adrian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are really friendly and offer amazing service. Great golf facilities very clean rooms and a superb spa
2024년 2월에 2박 숙박함

8/10 - 좋아요

Nick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Sian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel but the staff are even better
Definitely my favourite place to stay I was delayed on route and ended up checking in super late, the staff couldn’t do enough for me and were really accommodating! Love this hotel but the staff are even better than the hotel!! Fab fab fab!!!
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Margaret

Disappointed
Gala event New Year’s Eve the organisation of the evening felt all over the place the food and the service didn’t compare to others when attending for canapés, glasses of Prosecco are set out for u to take on arrival not this time, by 19:15 there was nothing we had to ask for the drink as did several other couples we were told that there were no glasses we had to wait for them to come out of the dishwasher someone was sent for bottles of Prosecco which was then poured into the warm glasses straight from the dishwasher a young lad did offer to fetch a selection of canapés which we accepted others had to wait for the same, in the main venue room there wasn’t much of an atmosphere the food was mediocre and served slowly coffee was over at side table in flasks, lukewarm they ran out of cups no fresh cream, no after dinner mints the entertainment was a DJ, no modern music played, some tunes were ok but usually ones requested by guests. Breakfast was a shambles purely because of the set up tea coffee set up well away from the food area just in flasks lukewarm would have been better to have tea pots u can add hot water to and take to ur table, toaster should have been on a separate table and at least two toasters plates-nothing matched it was like they were from a charity shop no side plates the room was great however no bubble bath I had to use a glass to fill with shower gel from the fixed appliance in the shower the hotel looks lovely let down by little things overall disappointe
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Shweta

2023년 12월에 1박 숙박함

8/10 - 좋아요

Shaun

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

8/10 - 좋아요

Jordn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Alfred

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay was amazing. Excellent and polite members of staff!!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Emma

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Shaun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Laura

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was loud, tired and under staffed. Rooms weren't well cleaned and there was a constant issue with the key cards not working.
2023년 10월에 3박 숙박함

4/10 - 별로예요

Laura

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Average at best
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Steven

가족 여행
별로예요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함

4/10 - 별로예요

Louise

별로예요: 청결 상태
2023년 9월에 1박 숙박함

4/10 - 별로예요

c.d.p.

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Rooms Division Manager 님, 2023년 8월 22일
Thank you for taking the time to leave a rating of your stay.

10/10 - 훌륭해요

Derek

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel has plenty of amenities
Good venue could do with something for the younger group
2023년 8월에 2박 숙박함
답변 제공: Rooms Division Manager 님, 2023년 8월 22일
Hi Derek, pleased to see you enjoyed your stay with us. Your comments have been shared with the team. Hope to welcome you again when you're next in the area.

4/10 - 별로예요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Golf Syay
Hotel is nice although the rooms are a bit tired and need a refurb. The championship course was a delight to play and I would highly recommend it. The staff are very friendly and helpful. Our main problem was on the second night where we were kept awake by very loud residents next to our room, who seemed to be having a party until 4-5am.
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The staff were really good and the room and bed were very comfortable. Before we arrived I asked about zero alcohol drinks and was told they had 3 zero beers and 1 gin. However there was only one zero beer available (Peroni) and no gin, so this waz disappointing. I think the accommodation rates are overpriced and the breakfast is also overpriced aling with the bar tariffs...
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Calum

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Robert

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Convenient and quite
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent spa, good food and service.
2023년 6월에 1박 숙박함

8/10 - 좋아요

Anthony

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Tina

출장 여행
별로예요: 직원 및 서비스
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Aaron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

K

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

4/10 - 별로예요

David

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were unhelpful and giving wrong information, I was told upon check-in I can show up for breakfast at same cost in the morning, it was £18 I was told, we got to the breakfast area in the morning and they said it £24 and the lady was very un-helpful and boardline rude. The room was really dated and in need of an upgrade
2023년 4월에 1박 숙박함
답변 제공: Rooms Division Manager 님, 2023년 5월 6일
Dear David Thank you for taking the time to give feedback from your recent stay. Please accept my most sincere apologies for the miscommunication with the cost of breakfast and how this was then handled by a member of the restaurant team. Please be assured that this is not our usual standard, and that your comments have been relayed to the restaurant manager to follow up with the team. Hoping we get the opportunity to welcome you back for a future stay.

8/10 - 좋아요

Steven

2023년 4월에 1박 숙박함
답변 제공: Rooms Division Manager 님, 2023년 5월 6일
Thank you Steven, for taking the time to leave a score after your recent stay. Look forward to welcoming you again.

4/10 - 별로예요

Gwen

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Really disappointed - I was expecting more from this hotel. Such a lovely location and great layout but food and drink was really poor and there are just so many signs of lack if maintenance and care. Staff were lovely and rooms really clean.
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

leon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
not recommended
Swimming pool has limited time access for children which is not advertised and is misleading. We booked this hotel purely because of the pool, we arrived at 17.30 to be told it closes for kids at 18.00 which ruined our kids night. The hotel room was very dirty as was the cutlery/plates at breakfast. The pillows were disgusting and the bed had some sort of fixings poking out which scratched one of our kids legs. I won’t be returning here!
2023년 4월에 1박 숙박함

8/10 - 좋아요

Jonathan

2023년 3월에 1박 숙박함

4/10 - 별로예요

Roger 님, League City

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
need to sort out service and cleanliness. Tables in bar area not clean (morning to evening). Breakfast tables in dining area not wiped down. Staff not courteous when walking around/ in front of guests.
2023년 3월에 5박 숙박함

10/10 - 훌륭해요

s l

2023년 3월에 1박 숙박함
답변 제공: Rooms Division Manager 님, 2023년 5월 6일
Thank you for a leaving a wonderful 10 score after staying with us. Hope to see you again soon.

8/10 - 좋아요

peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good relaxing weekend. Hotel very nice. Staff were good and polite.
2023년 3월에 2박 숙박함

4/10 - 별로예요

L G

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dreadful Food & Service!!
Looooong wait to be checked in, nearly 20 minutes with no other people in front of me!! Didn’t set-up the pre-auth a/c properly after taking £50 so had to pay for drinks separately at the bar (twice after them promising to sort it out after the first time) Had to go and sort the issue out myself and it took another 15 minutes just to be seen to sort out the room a/c and eventually had to go and knock the staff door to be seen, along with another couple who had been waiting for ages before me. Mum & Daughter Afternoon Tea on the table next to me was abysmal and given a ful refund and spoilt their special occassion….the cucumber was completely slimey and the clotted cream virtually frozen. No other white wine apart from Chardonnay available…No Pinot Grigio or Sauv Blanc. Asked for Pint of Orange Juice and Lemonade for evening meal (got a pint of lemonade with a small splash of orange squash) Ordered Prawn & Crayfish Cocktail (they turned up with Pate after about 20 minutes) then had to wait AGAIN and when the cocktail turned up the lettuce was black and disgusting. (See picture) Chips that came with the steak were literally swimming in grease and the chips were so hard they broke when you tried to cut them. All of the above was reported as the issues arose!!!….shocking service from a reputable hotel chain and I certainly wouldn't recommend anyone to stay there unless they severely enhance their service offering and standards.
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

adrian

별로예요: 직원 및 서비스
Let down by Expedia on the booking. Hotel dated and not properly clean, breakfast cold and no jacuzzi steam room to hot etc.
2023년 2월에 1박 숙박함

6/10 - 괜찮아요

Heidi

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Ok could be better
Lovely hotel and rooms are large comfortable and quiet. The service in the restaurant at both dinner and breakfast was bad and food ok but not great, and for this reason alone I won’t return.
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Franco

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Portal Hotel
Very nice Hotel
2023년 1월에 1박 숙박함

6/10 - 괜찮아요

Marcus

출장 여행
별로예요: 직원 및 서비스
Business Stay
Average stay
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Sian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really lovely stay as always :)
2023년 1월에 1박 숙박함

8/10 - 좋아요

Gary

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Victoria

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

martin

2022년 12월에 1박 숙박함

8/10 - 좋아요

charles

좋아요: 직원 및 서비스
2022년 12월에 2박 숙박함

8/10 - 좋아요

Claire

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 2박 숙박함

10/10 - 훌륭해요

Nicola

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Catch up with family.
Enjoyed our stay overall. Comfortable room, good facilities. Evening meal was great. Breakfast, choice of eggs a bit lacking. Had to ask for a couple of items.
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Dilip

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

William

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Stephanie

2022년 11월에 1박 숙박함