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클라리온 호텔 & 스위트 페어뱅크 - 포트 웨인라이트 근처 여행 후기

3 out of 5
클라리온 호텔 & 스위트 페어뱅크 - 포트 웨인라이트 근처
95 10th Ave, Fairbanks, AK

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 321개" "
평점 8 - 좋아요. 1001개 이용 후기 중 413개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 165개" "
평점 4 - 별로예요. 1001개 이용 후기 중 59개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 43개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
공항셔틀은 무조건 무료가 아님
공항에 비행기를 타고 막 도착하거나 비행기타러가는 거라면 무료지만, 렌트카 빌리러 가는거면 20달러 내라고 함. 공항셔틀이 무조건 무료가 아닌 이상한 곳.
2018년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2018년 10월 9일
검토 및 평가 해 주셔서 감사 드리며, 정확합니다. 렌터카 픽업 및 반품에 대해 $ 10의 수수료를 부과합니다. \

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Guest Relations 님, 2015년 10월 24일
Thanks for taking the time to review our property.

8/10 - 좋아요

Tina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was very nice, good selections. Decore was old, but room was clean. Staff was great, sent the shuttle to pick us up at 12:30 am.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Ruby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Front Desk 님, 2024년 4월 3일
Thank you for taking the time to give us your feedback!

10/10 - 훌륭해요

maria

좋아요: 청결 상태, 편의 시설/서비스
Good service and good breakfast
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 2일
Thank you for taking the time to review our location. I am glad to hear you enjoyed the complimentary breakfast.

4/10 - 별로예요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hot showers are a must!
2024년 3월에 1박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 31일
Sorry for the hot water issues. We are currently working on replacing circulation pumps for the hot water.Again sorry for the inconvenience you experienced during your stay.

10/10 - 훌륭해요

Donna 님, Milton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Even though it is an older building, it was very clean. The beds and pillows were so comfortable
2024년 3월에 3박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 31일
Thank you for leaving us a review. Glad you enjoyed your stay.

6/10 - 괜찮아요

Pauline

좋아요: 청결 상태
2024년 3월에 5박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 31일
Sorry you didn't fully enjoy your stay.

8/10 - 좋아요

Seungpil

좋아요: 청결 상태, 직원 및 서비스
The bed was soft and the bathroom was in good condition.
2024년 3월에 6박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 27일
Thank you for leaving us a review. Glad you enjoyed your stay.

10/10 - 훌륭해요

Dean

2024년 3월에 1박 숙박함
답변 제공: Brad 님, 2024년 4월 12일
We really appreciate the feedback and you staying with us! Hope to have you again!

8/10 - 좋아요

Richard A

가족 여행
좋아요: 직원 및 서비스
A bit worn and dated. The staff, though, was not; they were very friendly, helpful, and accommodating.
2024년 3월에 3박 숙박함
답변 제공: Cass Housekeeping Manager 님, 2024년 3월 27일
Thank you for the review. We are working on updating as we are able. Glad to hear the staff was helpful during your stay.

8/10 - 좋아요

Kelsey

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
We stayed 6 nights recently. All staff members were welcoming, accommodating, and helpful. Bed sheets did have stains upon check in. Limited dining both inside and around the property. Breakfast only served from 6-9am and then dinner served from 5-9pm. Off property options are a little bit of a walk.
2024년 3월에 6박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 27일
Please let us apologize for the sheets upon check-in. Will work with our staff to do better checks while making beds.Thank you for choosing to stay with us here.

4/10 - 별로예요

sarah

출장 여행
The basement level (interestingly called the 4th floor) did not get Wi-Fi. The bicycle, treadmill and elliptical machines in the gym were all broken. There are no free weights/dumbbells. There is not hot water at high usage times for showering (8:30pm).
2024년 3월에 5박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 27일
Sorry for the issues you had during your stay. We are currently waiting for new equipment to arrive for the gym. We are also working with a new internet provider and awaiting install.

8/10 - 좋아요

Alicia

2024년 3월에 1박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 27일
Thank you for staying with us.

4/10 - 별로예요

jay dee

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 27일
Sorry you did not enjoy your stay.

10/10 - 훌륭해요

Hua

가족 여행
좋아요: 청결 상태, 직원 및 서비스
WiFi is very pool
2024년 3월에 1박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 27일
Thank you for your feedback. We are currently in the process of working with a new internet provider for the building.

10/10 - 훌륭해요

Apurva

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room were spacious and clean. The food at the restaurant was actually good, deserves better than review on google. The staff was very helpful and welcoming.
2024년 3월에 1박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 27일
Thank you for leaving a review. Glad you enjoyed your stay.

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
convenient location
2024년 3월에 4박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 27일
Thank you for leaving a review. Glad you enjoyed your stay.

2/10 - 너무 별로예요

Jae Young

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very nasty
2024년 3월에 1박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 27일
Sorry you did not enjoy your stay with us.

8/10 - 좋아요

katie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location of the hotel was nice. Easy to get into town. Parking was fine. Noice level was alright. Mostly people in the hallways slamming doors & talking loud.
2024년 3월에 3박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 27일
Thank you for leaving a review. Sorry for the noise level.

8/10 - 좋아요

Douglas

2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 2일
Thank you! I am glad you enjoyed your stay!

2/10 - 너무 별로예요

Lynette

단체 여행, 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
We checked in on Friday to no water in the shower and a nonworking tv. Shower finally fixed Saturday afternoon. General Manager offers to comp HALF a day. UNACCEPTABLE!
2024년 3월에 2박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 27일
Please let us apologize for the issues you experienced during your stay.

2/10 - 너무 별로예요

Lizzie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rude awakening from management
2024년 3월에 1박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 27일
Sorry you did not enjoy your stay with us.

10/10 - 훌륭해요

Philip

2024년 3월에 1박 숙박함
답변 제공: Guest Services Representative 님, 2024년 3월 31일
Thank you for leaving us a review. Glad you enjoyed your stay.

10/10 - 훌륭해요

Melisa

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was very good and was nice having restaurant in hotel Chris was are server and very nice . Make sure you make a your Hotel shuttle request 24 hour in advance or transportation will not be available .we did not have a car for our stay a thought we could depend on shuttle from train station at 8pm on a Saturday NOPE !!! That was my only issue
2024년 3월에 3박 숙박함
답변 제공: Cass Housekeeping Manager 님, 2024년 3월 12일
Please accept our apologies for not having a shuttle available for your request. We are actively hiring for drivers and the management team is covering these when time and other things permit us to do them.

8/10 - 좋아요

Lori

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Airport shuttle service was great. The shuttle driver was really great, she gave us lots of great recommendations for dining and activities. Comfortable bed. Good breakfast
2024년 2월에 1박 숙박함
답변 제공: Cass Housekeeping Manager 님, 2024년 3월 27일
Thank you for writing a review. Glad you enjoyed your stay.

8/10 - 좋아요

Mary

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
They had an ice sculpture of an eagle by the front entrance. This was during an ice sculpture competition and we enjoyed it. What I didn’t like was the extreme cold weather.
2024년 2월에 1박 숙박함
답변 제공: DC 님, 2024년 3월 4일
I'm glad you enjoyed the ice sculptures and competitions. Those things only exist in cold weather, luckily you weren't here for the -40.

8/10 - 좋아요

Naomy

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Cass Housekeeping Manager 님, 2024년 3월 27일
Thank you for filling out the review.

8/10 - 좋아요

Vraj

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Availability of drinking water fountain or a cooler would definitely be a plus.
2024년 2월에 2박 숙박함
답변 제공: Cassandra Jensen 님, 2024년 2월 20일
Please accept our apologies for the water machine being empty during your stay.We just recently renewed the contract with the water company.

6/10 - 괜찮아요

Lee

단체 여행
It is old looking and smells a little. Breakfast ok just needs some up dating. It may just be what you get in Fairbanks
2024년 2월에 1박 숙박함
답변 제공: Cassandra Jensen 님, 2024년 2월 20일
We are under new ownership, the hotel is an older building and we are working on updates.

10/10 - 훌륭해요

Claude

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great value, helpful staff.
2024년 2월에 6박 숙박함
답변 제공: Cassandra Jensen 님, 2024년 2월 18일
Thank you for staying with us. Glad you enjoyed your stay.

6/10 - 괜찮아요

Jiratha

좋아요: 청결 상태, 직원 및 서비스
Travel in winter with no car, this won't be the great choice. It's quite sm blocks away from foods, shops & cafe. But there's ubers, taxi, delivery that can be done. The room is spacious, has utensils, kitchetnetts & little electric stove, but it's quite dark esp. I got the 1st fl which I preferred not to open the curtain. There's also sm pipe or drain noise problem all days long (don't know about others). Water pressure with that shower head they got is 👎👎
2024년 2월에 3박 숙박함
답변 제공: Cassandra Jensen 님, 2024년 2월 8일
Thank you for your feedback.

10/10 - 훌륭해요

Cristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
My mom and I stayed in this hotel for five nights, which was great! The best part was the staff! The general manager, Daniel, was super attentive and drove us several times to the airport to rent cars for our trip. We also used their shuttle services and Eliza was sooo helpful with tips around what to do in Fairbanks. At the reception desk we has Kristal that was extremely kind and super helpful w/ tips!! Thanks to the staff for a nice stay! Also breakfast were delicious! Suepr recommend.
2024년 1월에 6박 숙박함
답변 제공: Brad 님, 2024년 2월 5일
Thank you for your feedback, and we are happy you had a great time in Fairbanks! I'll be sure to pass the message along to everyone also.

8/10 - 좋아요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We chose this property because it has a kitchenette. Most of the staff at the front were super friendly and helpful. The hotel could use some updating but it was clean. We stayed for a week. They were understaffed. They didn’t come to clean our rooms while we were there.
2023년 12월에 7박 숙박함
답변 제공: Brad 님, 2024년 2월 5일
I want to apologize for us dropping the ball on cleaning your room. I hope we get an opportunity to change that next time you're here. Thanks for your feedback

2/10 - 너무 별로예요

Kristen

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smellled bad and not enough light but smelled horrible.
2024년 1월에 1박 숙박함
답변 제공: Brad 님, 2024년 1월 15일
I am so sorry for the odor in your room. I hope in the future we have a chance to change the outcome! Thanks for your feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
OK place to stay
Everything was as good as expected. Plenty of space in the room. There is a shuttle for travel to the airport but it doesn't start early enough for people leaving on an early morning flight. Location is good for a person staying in town for a few days.
2024년 1월에 1박 숙박함
답변 제공: Brad 님, 2024년 1월 15일
I do apologize for any inconvenience our shuttle service has caused. We are actively working on providing these services more regularly. Thanks for your feedback.

8/10 - 좋아요

Max

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lady very nice, Man not so much
We were met by a delightful employee at the front desk on our arrival. We had a dog with us and we filled out the paperwork and deposit no problem. The problem we did encounter was on the next morning when we were getting ready to check out and get some breakfast. The fellow at the front desk was very short and unfriendly in his disposition and words when we came down by the front desk. l headed towards the side entrance to start the truck as we were in very cold - 17 degree temp and let the diesel truck warm up. The fellow at the counter told me the side door was not to be used, I said to him I believe it says exit on the sign and that the door is an egress from the building. That I had used the door last night to make sure the vehicle was ok. He said that it was not ok for me to use the side entrance as homeless people attempt to sneak in . he also said that if our dog did any damage to the room we would be charged for it. Like I did not already know that.. and he was not friendly, he has lost his compass on understanding that customers that stay at the Hotel are the reason he has a job and being kind in his words are important in the way people view the experience. Kind words can do wonders and he does not represent those kind of values. I think he just does not understand that concept. He acted like he was doing us a favor by letting us stay at the Hotel. very strange . I think he needs a little better understanding of how to talk to people. and be kind and thoughtful.
2024년 1월에 1박 숙박함
답변 제공: Brad 님, 2024년 1월 15일
I want to sincerely apologize for this interaction you had with our staff. I'm happy your stay wasn't affected by such , but will for sure relay this to our team. Thanks and hope to have you back soon.

8/10 - 좋아요

Wella mae Borja

단체 여행, 연인과의 여행
별로예요: 편의 시설/서비스
What i like about it is the location itself its close to everything. Parking is easy. Staff is friendly. The place is a bit out dated. But the room is clean. Breakfast is good. And the bar.
2024년 1월에 4박 숙박함
답변 제공: Brad 님, 2024년 1월 15일
I want to thank you for your stay, time and feedback! We hop to see ya again soon!

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was very spacious and clean, but very outdated. The hotel itself was very outdated. The breakfast was definitely not worth bragging about. Luckily the Crepery was nearby. Overall it was a decent stay.
2023년 12월에 4박 숙박함
답변 제공: Brad 님, 2024년 1월 15일
Thanks for the feedback!! We are actively working towards these kind of changes daily. Hope to have you back soon!

8/10 - 좋아요

stanley

2023년 12월에 3박 숙박함
답변 제공: Brad 님, 2024년 1월 15일
Thanks for the feedback!! Hope to have you back soon!

8/10 - 좋아요

Autumn

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It’s an older building, but the staff is great . I’m very friendly. We drove in from Wasilla. Checking was fast was friendly service. The elevator has kind of a musty smell. The room was very clean. The beds were comfortable. The free breakfast was excellent. Overall, I would stay up this property again.
2023년 12월에 1박 숙박함
답변 제공: Brad 님, 2024년 2월 5일
We are so always happy when our guest are happy! This warms my heart and we would love to have you anytime! Thanks again!

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 편의 시설/서비스
safe
2023년 12월에 2박 숙박함
답변 제공: Daniel 님, 2024년 1월 8일
Brenda, thanks for the review and we are happy you felt safe while you were with us.

8/10 - 좋아요

Swaraj

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay. Staff is friendly. Rooms were clean. Not a lot of crowds so may feel a little lonely.
2023년 12월에 3박 숙박함
답변 제공: Daniel 님, 2024년 1월 8일
Thank you so much for staying with us, sorry you felt lonely, but happy that you enjoyed your staff interactions.

10/10 - 훌륭해요

Joshua

2023년 12월에 1박 숙박함
답변 제공: Brad 님, 2024년 1월 15일
Thanks for the feedback!! Hope to have you back soon!

6/10 - 괜찮아요

Nancy

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel offers shuttle service but it is VERY limited. We called as our flight was coming in late to let them know. They sent a driver at the orginal time, who waited a little bit then left. When we arrived we called and no shuttle service even tho the hours said they did. We had to get a taxi (no easy here) and they did not reimburse for the taxi. Next day we asked about a shuttle to go downtown, nope no shuttle. We only got a shuttle on our last day to the airport as we arranged it and checked on it every day including the morning we were leaving. Prior to stay was sent a note about the shuttle and where they could take us (some at an extra charge which was ok) but in reality they barely have shuttle service and will not go anywhere but the airport. Hotel is dated but not horrible. Beds were comfortable. Hotel room very dry, causing a nose bleed. Extra charge for towels. Guess we should have just put the towels by the elevator like others did.
2023년 12월에 3박 숙박함
답변 제공: Brad 님, 2023년 12월 12일
I want to sincerely apologize for any inconvenience this has cause. I've taken the liberty of refunding the charge for the towels and hope that you will give us another opportunity in the future to make things right. We are working daily trying to staff accordingly in order to provide all services in the future.

8/10 - 좋아요

Donald 님, San Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The heat in the room was intermittent, sometime OK, sometimes not so good.
2023년 12월에 5박 숙박함
답변 제공: Brad 님, 2023년 12월 12일
Thanks for your feedback! We are working daily, making changes to better suit our guests on future stays.

8/10 - 좋아요

KOICHI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
オーロラ鑑賞ロッジに有料だが送ってくれた
2023년 11월에 2박 숙박함
답변 제공: Brad 님, 2023년 12월 12일
スタッフ一同喜んで対応させていただきます。素晴らしいご滞在をお過ごしいただければ幸いです。

2/10 - 너무 별로예요

Daniel

별로예요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Brad 님, 2023년 12월 12일
I do apologize for any inconveniences you had with us on your recent stay. We hope to have you back for an opportunity to make it right!

10/10 - 훌륭해요

Juan

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Brad 님, 2023년 11월 27일
We are happy when you're happy! Thanks for the feed back and we hope to have you back soon.

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Brad 님, 2023년 11월 2일
We are always happy when you the guest is happy Robert!! We really appreciate your business and hope to see you again sometime soon! Well wishes,