해변/바다 전망

마작 스위츠 버지니아 비치 오션프런트 여행 후기

2 out of 5
마작 스위츠 버지니아 비치 오션프런트
2201 Atlantic Ave, Virginia Beach, VA

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 41개 이용 후기 중 11개" "
평점 8 - 좋아요. 41개 이용 후기 중 12개" "
평점 6 - 괜찮아요. 41개 이용 후기 중 9개" "
평점 4 - 별로예요. 41개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 41개 이용 후기 중 5개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Lacy 님, Manassas

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was amazing, hotel was very clean.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Jonathan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Needs some cosmetic work in addition to facilities work. Our bathroom sink was not even attached to the counter. The bedroom had lots of oil stands above and on the headboard from the last visitors steamy encounter.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 15일
Hi Jonathan! Thank you for taking the time to share your feedback regarding your recent stay. We apologize for the issues you encountered with the bathroom sink and the condition of the bedroom. It's clear from your comments that there are areas requiring both cosmetic and functional improvements.We are addressing these concerns with our maintenance and housekeeping teams to ensure that our facilities are properly fixed and thoroughly cleaned. Providing a comfortable and appealing environment is a priority for us, and we regret that we did not meet these standards during your visit.We appreciate your candid feedback as it helps us identify areas for improvement. We hope to have the opportunity to host you again in the future and to provide a more satisfying experience. Thank you once again for bringing these issues to our attention.

8/10 - 좋아요

Edwin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean beautiful ocean view staff was friendly
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 15일
Hi Edwin! Thank you for your positive review and 4-star rating! We are delighted to hear that you enjoyed the clean room, beautiful ocean view, and the friendliness of our staff during your stay. It's wonderful to know that these aspects contributed to making your experience with us a pleasant one.We appreciate your feedback and look forward to welcoming you back soon for another enjoyable visit. Thank you for choosing to stay with us!

2/10 - 너무 별로예요

Brittany

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty. The cleaning staff was amazing the manager is a lied about the condition of room to expedia saying we moved furniture when in fact we didnt. We pulled out the sofa bed. The bed itself was dirty and the floor under it was filthy. The manager had the head cleaning lady come clean it and she was even upset with condition of room. She and another house keeper cleaned whole room and apologized multiple times.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 15일
Hi Brittany! Thank you for taking the time to provide detailed feedback on your recent experience. We sincerely apologize for the initial state of cleanliness in your room, which is clearly not up to our standards. It is also concerning to hear about the miscommunication regarding the condition of the room as reported to Expedia.We are glad, however, that our cleaning staff responded promptly and effectively to rectify the situation, and we appreciate their efforts and your acknowledgment of them. We will be addressing the issues you've raised with our management team to ensure that our standards are consistently met and accurately represented.We value your feedback and are committed to improving our service and facility to prevent such issues in the future. We hope that despite this experience, you will give us another opportunity to provide you with the high standard of accommodation and service that you should expect from us. Thank you again for your candid comments.

6/10 - 괜찮아요

Emily

아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
If you’re looking for very cost friendly and roomy, this is it. We had a separate bedroom with two beds and a large living room area with pull out couch and room for a blow up mattress, also a kitchenette- small fridge (not a mini fridge), sink, microwave, and a small countertop top double burner stove. But no pots or pans provided, so bring one if you want to cook in. A very small table with 2 chairs to eat at inside or there’s 2 chairs on the balcony with a small side table. Clean but definitely looked like they did a lot of DiY updates without much experience. We didn’t get a daily cleaning so all the sand we tracked in from the beach was in our hallway, we asked for a sweep but didn’t get one, then asked for a broom and were told it was the only one they had and no dust pan. Would be very helpful to have a broom for each room. You’re right across from tourist shopping, a lot of cars/motorcycles like revving their engines or blasting music going by. There was a homeless man settled in right outside the property by the beach security camera (not hotels). An airport nearby or military base kept sending off jets until later at night some nights, so that was fairly noisy. Theres a bike rental right outside the hotel and you are right on the beach. Putt putt golf nearby and I don’t recommend some of the restaurants nearby. We went to the aquarium that’s a 7 minute drive was good. If you can tolerate the noise, imperfections, lots of space, for a decent price. Room 407
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Emily,Thank you for sharing your detailed feedback with us. We are pleased to hear that you found our spacious rooms and convenient location to be to your liking. Your suggestions about the amenities and cleanliness have been duly noted for further review. We appreciate your understanding and hope you had an enjoyable stay overall.

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very spacious and great price
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 4일
Hi Jessica,We're delighted to hear that you found our accommodations spacious and reasonably priced! At our hotel, we strive to provide exceptional value without compromising on quality or comfort. We're thrilled that you enjoyed the ample space during your stay. Your satisfaction is paramount to us, and we look forward to welcoming you back for another wonderful experience in the future.

8/10 - 좋아요

Danielle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After reading reviews both new and old I was kind of scared of what I was getting myself into. We had 6 with us, 2 Adults and 4 kids, stayed in room 311. To address many of the complaints in others reviews we took an air mattress for the oldest boys just incase the Sofa pullout was subpar, much to my excitement the Pullout was in brand new condition, addressing the linens for the pullout we also brought sheets (that’s normal for us as we prefer our own over hotel) so we didn’t have to go to ask for linens and also had an extra sleeping space. For the shower being cold, that too for us was not an issue-we had great water both temp and blow you away pressure. We are unsure of the cooktop-so to answer that question that someone else might have-the cooktop for 311 was a permanent fixture-not removed between guest. We ran to goodwill just up the road and picked up the things we’d need to cook, Dollar Tree for dishrags and dish towels and we were good to go. As for the cleanliness of the room-when we came in there were afew specks of dirt on the floor-nothing to complain about amor ask for another room but enough to be noticeable…. I always take a broom-4 kids gets messy-after sweeping the floor for the first time I understood why and again gave me even more reason to not complain. The noise was an issue in sleeping-but that is not at all because of the hotel guest or management-it is traffic noise, a fan and the air unit in the bedroom was enough to drown the noise.
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 4일
Hi Danielle,We appreciate you taking the time to share your detailed experience. It's fantastic to hear that you found the pullout sofa in room 311 to be in excellent condition, and that you were well-prepared with your own linens and sleeping arrangements. It's also great to know that you enjoyed the water pressure and temperature in the shower, and that the cooktop met your needs. We're glad you were able to easily find the necessary supplies for cooking and cleaning nearby. Additionally, we understand that external noise can sometimes be a challenge, but we're pleased to hear that our amenities helped mitigate any disruptions. Your feedback is invaluable to us, and we hope to welcome you back for another enjoyable stay.

6/10 - 괜찮아요

Tyler

아이를 동반한 가족 여행
좋아요: 청결 상태
Nice views heat and air conditioner did not work
2024년 3월에 6박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 4일
Hi Tyler,We're sorry to hear about your experience with the heating and air conditioning during your stay. Our team strives to ensure that all amenities are in proper working order, and we apologize for any inconvenience caused. We encourage guests to reach out to our front desk immediately so that we can address any issues promptly and make your stay as comfortable as possible. Your feedback is invaluable to us as we continuously work to improve our services and facilities.

10/10 - 훌륭해요

Curtis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and peaceful
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 28일
Hi Curtis! Thank you for your feedback! We're glad to hear that you had a nice and peaceful experience during your stay. If you have any other comments or if there's anything else we can assist you with, please feel free to let us know. We're here to help!

8/10 - 좋아요

Joshua

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was excellent very accommodating amazing view form the balcony
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Joshua,We are pleased to hear that our staff provided you with excellent service and that you enjoyed the beautiful views from your balcony during your stay. Your feedback is greatly appreciated as we strive to ensure all guests have a wonderful experience at our hotel. Thank you for sharing your positive experience with us.

6/10 - 괜찮아요

Fantasia

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Fantasia,We appreciate you choosing our hotel for your stay and we hope you had a pleasant experience. Please feel free to contact us directly if you have any further comments to share. We look forward to the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Eduardo

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Eduardo, We're sorry to hear that you didn't fully enjoy your stay with us. Please feel free to contact us directly to discuss any specifics regarding your experience so we can work on improving for our future guests.

4/10 - 별로예요

Bethany

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Aesthetically the rooms looked beautiful, functionally nothing was working in my room including the balcony door not locking, the telephone not working, The Nightshade over the bedroom window was broken. The toilet wouldn't flush and the shower knob was completely loose. The cleaning staff did not offer any housekeeping while I was there for two nights. Overall appearance of the building looks old and dirty. Front desk staff was very nice and helpful, but the quality of guest who stay at this location is very low. Neighbors were very loud screaming and yelling down Breezeway where doors and bedrooms face the parking lot side. Neighbors playing music way too loud during all hours of the night. I only stayed here because of the rate and photos advertise through Expedia. Looks can be deceiving so do your research and read reviews.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Bethany, Thank you for sharing your detailed feedback with us. We regret to hear about the operational issues you encountered during your stay. We appreciate your kind words about our front desk staff. We encourage all guests to reach out to our management team directly to address any concerns that may arise during their stay. We hope your future travels are more seamless and enjoyable.

8/10 - 좋아요

Alan

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Liked waking up to an ocean view. Liked hot water and shower pressure. Older property but looked like they were slowly renovating
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello Alan,We're delighted you enjoyed our ocean view and water pressure during your stay. Our ongoing renovations aim to enhance our guest experience. Thank you for your feedback; we hope to welcome you back in the future.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It’s great for a short stay for the marathon.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Christopher,We're delighted to hear that you found our hotel suitable for your marathon stay. Hopefully, our convenient location and comfortable amenities helped make your visit more enjoyable! If you have any other feedback or suggestions, please feel free to reach out to us directly.

6/10 - 괜찮아요

Sydney

단체 여행, 아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The hotel was ok. Space was good. Balcony was a great size. Perfect views of the ocean. New kitchen area. Sofa bed was bad though, very thin mattress on sofabed and dirty with plastic somewhat ripped off. Also there were no bedding for the sofabed. But they did bring us bedding to our room when we called and they were very nice about it. The bathroom was updated, somewhat. Sink was new looking but bath tub was very old and mat in tub looked filthy Also there was toilet paper but no rod to put it on so like it was just Toilet paper roll sitting on the sink next to toilet. Yikes. Another thing was the tv didn’t work it needed a new hdmi cord so we called down for that also and they gladly brought it up and fixed it. So for the price the room was cool. Convenient store right across the street close to everything! Yes I had a few issues but the super nice staff made up for it all in the end.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello Sydney, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the spacious room, great balcony views, and convenient location. Our team appreciates your kind words, and we will address the sofa bed, bathroom, and TV concerns to ensure a more comfortable stay for future guests. We hope you will consider staying with us again in the future.

10/10 - 훌륭해요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Marjac suites is very nice and I had a very nice oceanfront view of the beach and I would recommend this property to everybody. The room is very nice and comfortable and I would come back again.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 12일
Hi Valerie! Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience during your stay at Marjac Suites. It's great to know that you enjoyed the oceanfront view of the beach and found the room to be comfortable. Providing a pleasant and memorable experience for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. We truly appreciate your recommendation and look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

6/10 - 괜찮아요

Larry

좋아요: 청결 상태, 직원 및 서비스
Needs a table and chairs in LR. No where to eat dinner except your lap.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 7일
Hi Larry! Thank you for sharing your feedback with us. We appreciate your comments and apologize for any inconvenience you experienced during your stay regarding the lack of a table and chairs in the living room area. Your feedback is valuable to us, and we will take it into consideration as we strive to improve the amenities and accommodations we offer to our guests. Providing a comfortable and convenient environment for our guests is important to us, and we regret that we fell short of meeting your expectations in this regard. If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 5일
Hi Jessica! Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed your time at our hotel and that you found it to be nice. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations during your stay. If there's anything specific that you particularly enjoyed or any areas where you feel we could improve further, please don't hesitate to let us know. Your feedback helps us to continually enhance the experience for all of our guests. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

2/10 - 너무 별로예요

Daeja

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet stool did not work. Was told someone would be up to fix the toilet but no one ever came. Had to fill up the bathroom trash can of water to dump in the toilet bowl just to be able to flush. Tub had rust on its floor, so I wasn’t able to bathe my babies in the tub. Was also told someone would be up the next day to take a look at the tub but no one showed up. Had to go to service desk to get wash clothes because there were none in the room to wash with. No urgency or care when they were told.
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 5일
Hi Daeja! We are sincerely sorry to hear about the numerous issues you encountered during your recent stay with us. Providing a comfortable and hassle-free experience for our guests is our utmost priority, and it's clear that we failed to meet this standard during your visit. We apologize for the inconvenience caused by the malfunctioning toilet and the lack of timely response from our maintenance team. It's unacceptable that you had to resort to filling the bathroom trash can with water to flush the toilet, and we understand how frustrating this must have been for you. Additionally, we apologize for the condition of the tub and the inconvenience it caused you and your family. Your experience does not reflect the level of service we aim to provide, and we will address these issues promptly with our maintenance and housekeeping teams to ensure that corrective action is taken to prevent similar occurrences in the future. Furthermore, we regret for the lack of washcloths in your room and for any inconvenience this caused. We understand the importance of having all necessary amenities readily available for our guests, and we regret that we fell short in this regard. Your feedback is invaluable to us as we strive to improve and enhance the experience for all of our guests. We apologize for the lack of urgency and care you experienced when reporting these issues, and we will use your feedback to improve our response procedures and ensure that all guest concerns are addressed promptly and efficiently. Thank you for bringing these issues to our attention, and please accept our sincerest apologies for the inconvenience and frustration you experienced during your stay. We hope that you will consider giving us another opportunity to exceed your expectations during a future visit. If there's anything else we can do to assist you or make amends, please don't hesitate to reach out to us directly.

8/10 - 좋아요

Amy

가족 여행
좋아요: 직원 및 서비스
Older, like a lot of the other hotels. It is on the louder side. Nice balcony
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 5일
Hi Amy! Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you enjoyed your time at our hotel and that you found the balcony to be a nice feature. We appreciate your feedback regarding the age of the hotel and the noise level. While we strive to provide a comfortable and enjoyable experience for all of our guests, we understand that different preferences and expectations may vary. Your feedback is important to us, and we will certainly take it into consideration as we continue to make improvements and enhancements to our property. Thank you once again for your kind words, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

6/10 - 괜찮아요

Juan C

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Juan C,We appreciate you choosing our hotel for your stay! Please feel free to reach out to us with any feedback you may have from your recent visit so we can address any concerns you encountered. We look forward to potentially hosting you again in the future.