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시그니처 인 휴스턴 갤러리아 여행 후기

2.5 out of 5
시그니처 인 휴스턴 갤러리아
9041 Westheimer Rd, Houston, TX

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 196개 이용 후기 중 112개" "
평점 8 - 좋아요. 196개 이용 후기 중 37개" "
평점 6 - 괜찮아요. 196개 이용 후기 중 17개" "
평점 4 - 별로예요. 196개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 196개 이용 후기 중 13개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Salim

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 4월 12일
We're saddened to hear that we did not meet your expectations during your stay at the Signature Inn Houston Galleria. Thank you for being our guest.

8/10 - 좋아요

Taniesheanna

연인과의 여행
좋아요: 편의 시설/서비스
Wonderful
2024년 4월에 2박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 4월 8일
We're so glad you enjoyed your time spent at the Signature Inn Houston Galleria! We look forward to your return to us.

8/10 - 좋아요

randy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed this location close to galleria mall
2024년 4월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 4월 8일
Thank you, Randy! We're glad our location was convenient for you and we look forward to welcoming you back.

10/10 - 훌륭해요

Joanna

2024년 2월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 4월 8일
What fantastic feedback, Joanna - we are so happy you enjoyed your visit. We look forward to having you stay with us again at the Signature Inn Houston Galleria the next time you are visiting the area.

8/10 - 좋아요

Faith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very handy for Hertz car rental next door when our airport car rental fell through and no one in town seemed to have available rental cars.
2024년 4월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 4월 8일
Thank you for taking the time to share your feedback with the travel community! We hope our location will bring you back again in the future.

10/10 - 훌륭해요

isabelle

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 3월 30일
Your business means a lot to us at the Signature Inn Houston Galleria! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 - 훌륭해요

Berman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and extremely comfortable. All the equipment such as fridge and microwave were clean and like new. A great and placent stay, thank you.
2024년 3월에 4박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 3월 26일
We appreciate your positive comments about how much you enjoyed your stay with us at the Signature Inn Houston Galleria. We will share your feedback with our team to let them know that their efforts have not gone unnoticed. Thank you again, we look forward to seeing you on your next trip to Los Angeles.

10/10 - 훌륭해요

George

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 3월 12일
We are delighted that you chose to stay with us at the Signature Inn Houston Galleria. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 3월 12일
We appreciate your five star recommendation, Melanie! And we look forward to welcoming you back again in the near future.

2/10 - 너무 별로예요

Natalie D

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area was very dangerous, the room had no working smoke detectors, the room reeked of marajuana. Terrible place. We left same day we checked in and now they are fighting my refund.
2024년 3월에 4박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 3월 7일
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

4/10 - 별로예요

Karrie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The staff was great. The room appeared clean until I walked on the floor (no carpet) and the bottom of my feet turned black.
2024년 3월에 2박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 3월 5일
Your feedback is very important, Karrie and we will be addressing your concerns in regard to cleanlyness with our houskeepers. We apologize for this and any other inconvenience caused during your stay with us at the Signature Inn Houston Galleria. We do hope you will give us another try in the future.

4/10 - 별로예요

Stephanie 님, TYLER

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
I liked the location. However, the cleanliness was very much non existent. There was hair all in the bed. I went to Ross and bought my own sheets. The couch was stained and there were chip bags, crumbs, an d old chewed gum in the pull out couch.
2024년 3월에 2박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 3월 5일
Delivering a clean and comfortable stay is important to us and we will be sure to make improvements with our housekeeping staff. We are very sorry we did not meet your expectations and we hope to welcome you back for a much better outcome in the future.

8/10 - 좋아요

jinerra

2024년 2월에 3박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 3월 2일
We hugely appreciate your positive feedback in regard to your stay with us at the Signature Inn Houston Galleria. We have been working so hard to give our best. Thank you for noticing.

10/10 - 훌륭해요

Keyanna

좋아요: 청결 상태, 편의 시설/서비스
The stay was good, just didn’t like the noise outside!!
2024년 2월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 2월 29일
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We greatly appreciate the time you've taken to rate the Signature Inn Houston Galleria and we look forward to another opportunity to serve you in the future.

6/10 - 괜찮아요

Sandra Adriana

단체 여행
별로예요: 직원 및 서비스
No hablaban español en recepción
2024년 2월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 2월 27일
Thank you for stayinng with us recently. We appreciate your feedback.

4/10 - 별로예요

henry

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I alwsy stay here when im in houston, however this time the tv didnt work, and they didnt provide me with plastic cups. They usually give you 2 small 8 ounce cups wrapped in plastic, this time = NO cups. And did i mention the tv didnt work . Im so upset right now im debating in my mind if i will ever go back.
2024년 2월에 3박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 2월 26일
We're sorry you were unhappy. Thank you for your feedback.

10/10 - 훌륭해요

Alma

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice front desk and clean room.
2024년 2월에 3박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 2월 17일
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us and that you found your accommodations clean and our service pleasant. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

4/10 - 별로예요

Jose

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They didn’t change the sheets just fixed the both beds hairs all over the both beds stains on sheets ,dirty toilet and bath tub funny moldy smell thick dust top of head boards and the hanging light fixtures ,beer caps on the night stand from previous customers sauce stains on the acs both acs full of dust ,,i had to go to the target a couple blocks down buy cleaning products and disinfectant sprays ..which is a shame because if the room was well maintained I would off gave it a 10/10 nice decoration and room lay out very spacious two tvs a separate living room area just very dirty and if you get the rooms next to the gun range you will hear the shots ,I was in room 125..
2024년 2월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 2월 8일
Your feedback is important to us and we have shared your comments with the leadership team for their attention. We hope to leave you with a much better impression on your next stay with us.

10/10 - 훌륭해요

ALEJANDRINO

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 2월 1일
Thank you so much for taking the time to share your feeback with us and the travel community. We can't be more delighted to know how much you enjoyed your well-appointed room. Thank you once again for allowing us to be of service, and we look forward to your next visit.

10/10 - 훌륭해요

Kyle

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 편의 시설/서비스
Good experience
2024년 1월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 26일
We're so glad you had a good experience at the Signature Inn Houston Galleria, Kyle! We all look forward to your next stay with us.

2/10 - 너무 별로예요

Will

2024년 1월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 24일
We apologize for falling short of your expectations. And we would like to have another opportunity to serve you better in the future.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I usually give a good review, but this time the room was dirty. The trash from the previous guest was still in there. The tub was dirty. It wasn't a nice experience.
2024년 1월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 20일
Your feedback has been shared with our team so that they can make the necessary changes. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you.

8/10 - 좋아요

Talal

답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 16일
Thank you so much for taking the time to leave us this review. We are so grateful for your business. Thanks for sharing your review with us and the community.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Large room, but lacking
Room was spacious, but contained no closets, hangars, dressers, or drawers; virtually no place to put clothes! Received no housekeeping service during the entire 3 day stay.
2024년 1월에 3박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 15일
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope we have a future opportunity to restore your confidence in us.

4/10 - 별로예요

James Andrew

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty (hair on the floor, bathroom counter, and towels, stains on the sheets), no room service for the entire duration of the stay, faulty smoke detectors constantly chirping (in multiple rooms), the door to my initial room did not latch properly in the frame and pops open if you push on it
2024년 1월에 3박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 13일
Thank you for staying with us recently. Please accept our apologies for not providing you with the perfect stay you deserve. Feedback such as yours is very valuable as it helps us to improve our services and facilities, so that we can provide the best experience to all our guests. We hope to have another chance to serve you again for a much better experience.

2/10 - 너무 별로예요

Judy

2024년 1월에 2박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 14일
Thank you for your feedback, please rest assured the poor customer service issue has been addressed. I hope you will give us another chance to do better next time.

6/10 - 괜찮아요

Joshua

2024년 1월에 2박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 12일
We appreciate you taking time out of your busy day to leave your feedback.Thanks again for being our guest, and we hope to see you again soon!

6/10 - 괜찮아요

Sukhman

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The customer service is great but the towels were dirty and had stains on them
2024년 1월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 17일
Thank you for your feedback. We have shared your concerns with the leadereship team. We hope to have another opportunity to leave you with a better impression.

4/10 - 별로예요

JOHN E

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The place is a dump. Everything is really cheap. You can see through the towels. No comforter on the bed. One sheet covered with another intended to look like a comforter but is really another sheet with texture.
2024년 1월에 4박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 10일
Thank you for reviewing your recent stay while you were here on a vacation. We are sorry we fell short of your expectations during your visit. We hope you will consider staying with us again so we might serve you better in the future.

10/10 - 훌륭해요

Crissy

2024년 1월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 11일
We appreciate your time in writing this review and are glad you found our hotel to be clean and comfortable. We hope you will choose to stay with us again in the near future.

10/10 - 훌륭해요

CAROL

2024년 1월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 26일
Thank you very much for your five star review, Carol. It was a pleasure to have you as our guest and we look forward to welcoming you back again in the near future.

4/10 - 별로예요

Kelly 님, Seqttle

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Fairly sketchy area, there is a reason there are so many security cameras which is the first thing you see when you walk in the lobby. Pool is cemented over. Room looked very clean but the bottom of my feet told a different story.
2023년 12월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 8일
We regret not meeting your expectations. And we do hope that you will give us another chance to show you the hospitality you deserve and should expect from us.

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was impeccable!
2023년 12월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 4일
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Signature Inn Houston Galleria.

10/10 - 훌륭해요

Arron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 4일
Thank you for being our valued guest. We look forward to your return.

10/10 - 훌륭해요

Alex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2024년 1월 1일
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Perla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2023년 12월 24일
Thank you for sharing your experience with us. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.

6/10 - 괜찮아요

Amber

답변 제공: Signature Inn Houston Galleria 님, 2024년 2월 7일
We appreciate your review, Amber and we're glad that you enjoyed your time spent at the Signature Inn Houston Galleria overall. Please come back and visit with us the next time you are in the area.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2023년 12월 18일
It is a pleasure to read your rating of the Signature Inn Houston Galleria. We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

8/10 - 좋아요

Kristian

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2023년 12월 13일
Thank you for your recommendation, and we look forward to welcoming you again the next time you are in our area!

10/10 - 훌륭해요

Dipan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2023년 12월 12일
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Signature Inn Houston Galleria.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2023년 12월 10일
Thank you for taking the time to tell us about your experience. We're so glad you enjoyed your time spent with us and we look forward to welcoming you back again soon.

6/10 - 괜찮아요

Hussein

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Generally speaking, it is good hotel however our bedding was not clean and the floor was sticky. Staff was friendly and the location is close to everything.
2023년 11월에 2박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2023년 12월 10일
We will address your concerns. Thank you for your feedback.

4/10 - 별로예요

Sarah

2023년 12월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2023년 12월 10일
We're sorry you were unhappy. Thank you for being our guest.

10/10 - 훌륭해요

Karen

2023년 12월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2023년 12월 10일
I am so happy that you had a great stay with us. You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was okay
Stayed at Signature Inn recently. Pros: Loved the updated rooms with modern amenities like vessel sinks, LED lighted mirrors, and ample outlets. However, the exterior is worn and lacks visual appeal. Location isn’t exactly Galleria, closer to the beltway than 610. Just so you know, no pool, but plenty of security cameras for peace of mind. Overall, it was a decent stay, not top of my rebooking list but not a bad experience either.
2023년 11월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2023년 11월 30일
Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us!

10/10 - 훌륭해요

royce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2023년 11월 28일
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will impress you with exemplary service during future visits.

10/10 - 훌륭해요

Karla M

2023년 11월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2023년 11월 14일
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2023년 11월 12일
Comfortable and clean accommodations are what we want to deliver to our guests. Thank you for taking the time to share your experience with us. We truly appreciate your recommendation and we look forward to welcoming you back again soon!

10/10 - 훌륭해요

Heather

2023년 11월에 1박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2023년 11월 6일
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

4/10 - 별로예요

Tamela

별로예요: 직원 및 서비스
Not for me.
2023년 10월에 4박 숙박함
답변 제공: Signature Inn Houston Galleria 님, 2023년 10월 31일
We apologize for not meeting your expectations. Thank you for your feedback.