Dear John, we're glad to hear that you had a nice stay with us! Ensuring the safety and security of our guests is paramount, and we're pleased to know that our front desk team was attentive to any unauthorized individuals entering the property. Should you have any further concerns or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and hope to welcome you back for another pleasant stay soon! Best wishes,Customer Care Team

Dear Craig, thank you for your positive feedback! We're delighted to hear that you had an excellent experience during your stay with us. Providing exceptional service and ensuring our guests' satisfaction are our top priorities. Should you have any specific requests or preferences for your next visit, please don't hesitate to let us know, and we'll do our best to accommodate them. We look forward to welcoming you back again soon for another enjoyable stay!Best wishes,Customer Care Team

Hello Heidi,We appreciate the feedback on your most recent stay with us. We hope to see you again soon!

Dear Tamara, we sincerely apologize for the inconvenience you experienced during your recent stay with us. Providing a comfortable and restful environment for our guests is our top priority, and we regret that the noise from the heater fan disrupted your sleep. We will tackle this issue promptly to ensure that future guests do not encounter similar disturbances. Additionally, we appreciate your feedback regarding the value for money, and we are committed to continuously evaluating our pricing to ensure it reflects the quality of our accommodations and services. Your feedback is invaluable to us, and we hope to have the opportunity to exceed your expectations in the future.Best wishes,Customer Care Team

Hello Kathleen,My apologies for the room and window, as far as phone, we do get calls apart guest checking an we try our best to manage both. I will address to staff to speed up the process. Thank you again for the feedback!

Hello Kelly,We appreciate your feedback on your most recent stay with us. We can do to much about road noise but can place in a different area. We hope to welcome you back. Sooner than later!

Hello Georgina,We appreciate your feedback on your most recent stay with us. We will look into this situation to fix and prevent from happing again. We hope to welcome you back sooner than later.

Hello Doug,We appreciate the wonderful feedback. We hope to see you sooner than later!!

Hello Dana,We appreciate the wonderful feedback. We hope to see you sooner than later!!

Hello R,We appreciate the kind words about your stay experience. We hope to welcome you back sooner than later.

Hello Kelly,We apologize for the issues you came across in the room and working with staff to not let this happen again. We appreciate the feedback and refund your stay.

Hello Barbara,We appreciate the feedback on your most recent visit with us. Yes, parking can get a little tight and at times some bring in larger vehicles that attribute to that. But, we try and assist where we can fit.

Dear Jodi, thank you for sharing your positive experience with us! We're delighted to hear that you found your room quiet and comfortable, with a cozy bed and pillows. Providing a peaceful and restful environment for our guests is always a top priority. If you have any future travel plans or need assistance with anything else, please don't hesitate to reach out. We look forward to welcoming you back in the future!Best wishes,Customer Care Team

Hello Lindsay,We appreciate your feedback and we apologize for the inconvenience with the hot tub. We hope you return to visit us soon with a different experience next time around you.

Dear Cynthia, thank you for your feedback regarding your recent stay with us. We're glad to hear that you had a pleasant stay overall and enjoyed the hot tub in your room. However, we apologize for any inconvenience caused by the issues with the AC and heater, as well as the disturbance from homeless individuals outside the property. Your comfort and safety are important to us, and we'll work to tackle these issues promptly to ensure a more enjoyable experience for all guests. We're delighted to hear that our front desk staff provided amazing service and were very helpful during your stay. We'll be sure to pass along your kind words to them. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for another stay, and we'll strive to make it even more enjoyable.Best wishes,Customer Care Team

Hello Elena,My apologies for the issue, were you not able to see the network or access code not working? We haven't had any issues so were just trying to find the root cause.

Hello Maura,We appreciate the wonderful feedback on your stay with us. We hope you see us again sooner than later. Have a great day!

Hello Jefferson,We appreciate your feedback on your most recent stay with us. We hope to welcome you back sooner than later.

Hello Joey,We appreciate your feedback on your most recent stay with us. We hope to welcome you back sooner than later.

Dear Maryna, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best wishes,Customer Care Team

Hello Omar,Thank you for your feedback and happy you enjoyed your stay with us. We hope you return to visit us again in the neat future.

hello nicole,We appreciate the feedback and we hope to welcome you back sooner than later.

Dear Maria, thank you for your positive feedback! We're thrilled to hear that you enjoyed the convenient location of our hotel, as well as the peaceful ambiance despite its proximity to the freeway. Providing a comfortable and convenient stay for our guests is our top priority, and we're glad to have met your expectations. Should you find yourself in the area again, we'd be delighted to welcome you back for another enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your review and look forward to serving you again in the future!Best wishes,Customer Care Team

Hello Moriah,We appreciate the great feedback! hope to see you return and visit us again!

Dear Andrea, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best wishes,Customer Care Team

Dear Laura, thank you for taking the time to share your positive experience with our front desk staff. We're delighted to hear that our team member provided helpful assistance during your stay. Providing excellent service is a top priority for us, and we appreciate your recognition of our efforts. If there's anything specific you'd like to highlight or any additional feedback you'd like to share, please feel free to reach out. We look forward to welcoming you back in the future.Best wishes,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Jerrell, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best wishes,Customer Care Team

Dear Sumiah, we're delighted to hear that our hotel's convenient location met your expectations and provided easy access to nearby attractions. Thank you for choosing to stay with us. If there's anything specific you loved about your visit or any suggestions for improvement, we'd love to hear more. Your feedback helps us strive for excellence.Best wishes,Customer Care Team

Dear Marisol, thank you for taking the time to leave a review. We appreciate your feedback and would love to hear more about your experience to understand how we can make improvements. If there are specific areas you believe we can enhance, please feel free to share them with us. Your input is valuable, and we hope to have the opportunity to exceed your expectations in the future.Best wishes,Customer Care Team

Hello Leticia,We appreciate your feedback on your most recent stay with us. We hope you visit us again sooner than later.

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Brandon, thank you for sharing your recent experience with us. We appreciate your feedback and apologize for any inconvenience caused by the condition of your room. We take your comments seriously and will handle the issues you mentioned, including updating and improving the room amenities. We value your input as it helps us make necessary improvements to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future for a much-improved stay.Best wishes,Customer Care Team

Hello Ernest,We appreciate the feedback and will use your comments to fix the issues you experienced from the jacuzzi. Thank you again and hope to welcome you back in the near future.

Dear Elizabeth, thank you for bringing your experience to our attention, and we apologize for any inconvenience you encountered. We appreciate your feedback regarding the breakfast offerings, and we will strive to ensure that there are more varied and complete options for our guests. Additionally, we sincerely apologize for the issue with the stained quilt. This does not meet our cleanliness standards, and we will share it with our housekeeping team to prevent such occurrences in the future. We appreciate your understanding, and if your travels bring you back to the area, we'd love the opportunity to provide you with an improved stay.Best wishes,Customer Care Team

Dear Chazlyn, thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience you experienced during your stay. We appreciate your understanding regarding the room's cleanliness and acknowledge your concerns about the external conditions and noise levels. Your feedback is important, and we will share these issues with our team to ensure improvements in the overall guest experience. If there are any specific details you'd like to share or any preferences for your future stays, please feel free to let us know. We value your input and hope to have the opportunity to provide you with a more satisfactory experience on a future visit.Best wishes,Customer Care Team

Dear Mollie, thank you for choosing to stay with us and for sharing your positive feedback. We're delighted to hear that you found our facility comfortable and enjoyed a great night's sleep, especially with the added treat of our jacuzzi. Providing a comfortable and relaxing experience is our goal, and we're pleased to know that we met your expectations. If there are specific details you appreciate or if there are ways we can make your future visits even more enjoyable, please feel free to let us know. We value your input and look forward to the opportunity to welcome you back for another pleasant stay.Best wishes,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Martha, we're delighted to hear that you found your room spacious and clean and that our staff was courteous and helpful during your stay! Providing a comfortable and welcoming experience for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. Your positive feedback means the world to us, and we hope to welcome you back for another enjoyable stay in the future!Best wishes,Customer Care Team

Dear Felecia, thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced due to the noise from the housekeeping area during your stay. Our goal is to ensure that all our guests have a peaceful and comfortable stay, and we regret that we fell short of meeting your expectations in this regard. We appreciate your input, and we will make every effort to handle this issue to prevent similar occurrences in the future. If you choose to stay with us again, please feel free to request a room in a quieter area, and we will do our best to accommodate your preferences. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Best wishes,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Stephen, thank you for choosing our hotel for your weekend stay and for taking the time to share your experience. We're delighted to hear that the two separate bedrooms were perfect for your needs and that you found our location convenient for exploring downtown and its restaurants. We appreciate your understanding of the property's age and are pleased that you found the rooms to be sturdy and reliable. If you have any further comments or suggestions, feel free to share, as we always strive to improve our guests' experiences. We hope to welcome you back for another enjoyable stay whenever your plans bring you to the area.Best wishes,Customer Care Team

Dear Ralph, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best wishes,Customer Care Team

Dear Lynn, thank you for taking the time to share your positive experience! We're thrilled to hear that you and your husband were pleased with your stay at our hotel. It's great that you found it clean, roomy, and conveniently located. We're also delighted that you enjoyed exploring Capitola, the Santa Cruz Boardwalk, and the redwood forest. Your kind words about the breakfast are especially appreciated. Providing a comfortable and enjoyable experience for our guests is our goal, and we're delighted to know that we met your expectations. We look forward to welcoming you back on your next visit! If there's anything specific you enjoyed about your stay or if there are ways we can make your future visits even better, please feel free to let us know.Best wishes,Customer Care Team

Dear Saul, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best wishes,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear April, thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our staff to be nice and accommodating and that your room provided a comfortable stay. Your kind words are appreciated, and we are thrilled that you enjoyed your time with us. If you have any suggestions for improvement or if there's anything specific you'd like to share, please feel free to let us know. We hope to have the pleasure of welcoming you back on your next visit, and we wish you safe and pleasant travels.Best wishes,Customer Care Team