Suite, 1 King Bed, Non Smoking, Jetted Tub | Premium bedding, desk, laptop workspace, blackout drapes

Reviews of Country Inn & Suites by Radisson, Niagara Falls, ON

2.5 out of 5
Country Inn & Suites by Radisson, Niagara Falls, ON
5525 Victoria Ave, Niagara Falls, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1427 out of 2379 reviews" "
Rating 8 - Good. 701 out of 2379 reviews" "
Rating 6 - Okay. 159 out of 2379 reviews" "
Rating 4 - Poor. 52 out of 2379 reviews" "
Rating 2 - Terrible. 40 out of 2379 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

S

Traveled with partner
Liked: Cleanliness, staff & service
I really liked the jetted tub. It was well maintained and we enjoyed our time there.
Stayed 2 nights in Apr 2024

8/10 Good

Linda B

Traveled with partner
Needs a few updates. Carpet needs to go. The new owners are working on this. Fantastic breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Memory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

Khatera

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Chris on Apr 24, 2024
Dear Irene, Thank you for staying with us and for your great review. We are pleased to know that you had a wonderful stay with us. We appreciate your business and support, and look forward to hosting you again soon. Thanks & regards, Guest Services

10/10 Excellent

Laila

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Thelma on Apr 23, 2024
Dear Laila, thank you for your great review and for spending time with us. We're delighted we were able to live up to the expectations you had of us. It would be great to welcome you soon again! Until then, we wish you all the best. Guest Services

2/10 Terrible

Ethan

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a three star hotel. Perhaps a generous two. My car was broken into while I was staying there. There are no cameras in the parking lot. Front desk was very unhelpful and in certain instances downright rude. They simply put a phone in front of me and told me to call the cops. They did not interact with the the police until the officer insisted they do so. The rooms themselves were not particularly clean…and the sheets did not fully cover the mattress (which I suspect means there was no mattress pad)…which in itself is incredibly unsanitary. The walls are also very thin. The breakfast was sparse, the coffee lukewarm. The lamps are cheap LED’s that emit that depressing harsh green white glare (and were dusty too).And as other reviews have noted, hot water in the shower was sparse. Not worth it. Pay the extra 30 for one of the nicer places closer to downtown. This is a broken down, mostly deserted area. Neither safe or pleasant.
Response from Chris on Apr 23, 2024
Dear Ethan, On behalf of our entire staff at Country Inn & Suites by Radisson, Niagara Falls we apologize for the concerns and disappointment you shared about your recent experience at our hotel. Providing our guests with a safe and enjoyable experience is extremely important to us, and we are incredibly sorry about the car break-in and understand the frustration you went through. We appreciate your candid feedback and have shared it with our upper management so actions can be taken to improve safety, guest service, room cleanliness and maintenance. Again our sincere apologies for what happened. Please don't hesitate to reach out to us if you need further support. We do hope for an opportunity to regain your confidence by hosting you properly during a future visit. Thanks & regards, Guest Services

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were very helpful
Stayed 1 night in Apr 2024
Response from Chris on Apr 22, 2024
Dear Denise, Thank you for staying with us and for writing us a great review. We are pleased to know that you enjoyed your time with us. We appreciate your kind words for our dedicated staff and will for sure share them with our entire team as an encouragement. Again thank you for your valuable feedback and support. You take care. We look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

10/10 Excellent

Dwiny Noer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and their washroom smells good! This is really a good value hotel with breakfast included in the area. Big parking lot, eventhough we need to pay $20 per day.
Stayed 1 night in Apr 2024
Response from Chris on Apr 22, 2024
Dear Dwiny Noer, Thank you for taking the time to write us an awesome review. We are happy to hear that you had a wonderful stay and enjoyed our clean guestroom and good breakfast. We are also pleased to know that you found our hotel great value for money. We appreciate your valuable feedback and look forward to welcoming you back to our hotel on your next visit to Niagara Falls. All the very best! Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

8/10 Good

Katrina

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Good location to all amenities, 5ish min walk to main attractions. Good simple breakfast provided - toast, muffins, cereal, waffles, eggs(salty!), saysages, juice, milk, coffe & tea). Room was fine. Beds not the best but fine for a night or two. Room was stuffy when first arrived but once we got air circulating was fine. Bathroom was somewhat dirty and coukd use a deep clean- shower walls you could tell werent done, some black mold in areas of grout and black mold behind door on lower part of outside tub.
Stayed 1 night in Apr 2024
Response from Chris on Apr 22, 2024
Dear Katrina, Thank you for taking the time to write us a candid review. While we are pleased to know that you enjoyed your overall stay, and were satisfied with our convenient location, good breakfast, and overall room condition, we apologize for the bathroom cleanliness issue you experienced during your stay. We appreciate you bringing the issue to our attention and will address it with our housekeeping & maintenance teams tomorrow to ensure similar situation doesn't occur again. We appreciate both positive feedback and constructive criticism as we can make constant improvements to better guest experiences. Again a big thank-you for your valuable feedback. We hope that upon your next visit we can make it perfect. Until then our best wishes! Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

10/10 Excellent

Heathere

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay here and it is definitely worth the price for the cleanliness and convenience to be able to walk everywhere instead of driving
Stayed 1 night in Apr 2024
Response from Chris on Apr 21, 2024
Dear Heathere, Thank you for staying with us again and for writing us an amazing review. Our pleasure to have you back. We are delighted to know that you had another wonderful stay, and found our hotel great value for money and you were most impressed with our cleanliness and convenient location close to the falls. We appreciate your feedback and loyalty, and look forward to hosting you again soon. Until then our best wishes to you and your family! Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

8/10 Good

Alexa

The location is excellent. You get to attractions and restaurants by walking. Everything close.
Stayed 1 night in Apr 2024
Response from Chris on Apr 21, 2024
Dear Alexa, Thank you for staying with us and for your great review. We are pleased to know that you had a wonderful stay and enjoyed our convenient location in particular. We appreciate your feedback and support, and will continue to work diligently to finetune our operations in the hope that upon your next visit we can make it perfect. Until then our best wishes! Thanks & regards, Guest Services

8/10 Good

Alexa

Traveled with family
Liked: Cleanliness, staff & service
The location is excellent. You get to attractions and restaurants by walking. Everything close.
Stayed 2 nights in Apr 2024
Response from Chris on Apr 21, 2024
Dear Alexa, Thank you for staying with us and for your great review. We are pleased to know that you had a wonderful stay and enjoyed our convenient location in particular. We appreciate your feedback and support, and will continue to work diligently to finetune our operations in the hope that upon your next visit we can make it perfect. Until then our best wishes! Thanks & regards, Guest Services

6/10 Okay

carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on Apr 22, 2024
Dear Carmen, Thank you for posting a positive review regarding your recent experience with us. While we are pleased to know that you enjoyed your overall stay, we regret not meeting all your expectations. As a valued guest, your satisfaction is very important to us. If you have additional comments or ideas to help us improve guest experiences, please feel free to contact us. We appreciate your feedback and will continue to work diligently to make improvements as we hope that upon your next visit we can provide you with a much more satisfying experience. Until then our best wishes! Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

10/10 Excellent

Brooke

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, was able to check in early. Pool was heated and all was very clean. Beds were firm but layout of our suite was great for a family of 4 for a few days. Easily walkable to all attractions and lots of restaurants close by.
Stayed 3 nights in Apr 2024
Response from Chris on Apr 20, 2024
Dear Brooke, Thank you for staying with us and for taking the time to write us an amazing review. We are delighted to know that you had a wonderful stay, and our friendly customer service, heated pool, cleanliness, comfortable room and convenient location all met your expectations and made your stay memorable. We appreciate your feedback and support, and look forward to hosting you again soon. Until then our best wishes to you and your family. Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

8/10 Good

Arianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. The hotel is clean and the stuff is kind. The location is very good, just 5 minutes walking to Clifton Hill. The hotel is a bit dated, but maintained well. I would definitely go back.
Stayed 2 nights in Mar 2024
Response from Chris on Apr 20, 2024
Dear Arianna, Thank you for taking the time to write us a great review. We are pleased to know that you enjoyed your time with us, and were most impressed with our cleanliness, friendly customer service, and convenient location. As a valued guest, your satisfaction is very important to us. We appreciate your feedback on the hotel condition, and will for sure share it with our upper management for upgrade considerations. Again our sincere thanks for your valuable feedback and support. You take care. We look forward to hosting you again soon. Until then our best wishes to you and your family! Thanks & regards, Chris, Guest Services, Country Inn & Suites Niagara Falls

8/10 Good

Dara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Chris on Apr 21, 2024
Dear Dara, Thank you for posting a great review regarding your recent stay. We are pleased to know that you enjoyed your overall stay with us. We appreciate your feedback and support, and look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff were great breakfast was tasty room spacious and clean but a little dated in decor. Overall great budget hotel close to everything
Stayed 4 nights in Apr 2024
Response from Brendon on Apr 19, 2024
Hello Shelly,We are glad that everything went well during your time with us and that our breakfast and room cleanliness made for a memorable experience! We noted your comments in regards to decor, we will look forward to upgrading soon. Thank you for choosing the Country Inn and Suites and taking the time to leave your outstanding feedback. We hope to have the opportunity to welcome you back any time you are in the area.

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on Apr 20, 2024
Dear Tatiana, Thank you for posting a great review regarding your recent stay. We are pleased to know that you had a wonderful experience with us. We appreciate your business and support, and look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

10/10 Excellent

Ting

Traveled with family
Liked: Amenities, property conditions & facilities
Coffee and cookies throughout the day!
Stayed 1 night in Apr 2024
Response from Brendon on Apr 19, 2024
Hello Ting,It was a pleasure having you as our guest at the Country Inn and Suites. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals and yes, the freshly baked cookies we offer makes us different from other properties. Thank you for taking the time to share your review. We look forward to hosting you again soon.RegardsGuest Services

8/10 Good

Neha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and friendly. All facilities were provided as promised while booking. Good deal at an affordable price.
Stayed 1 night in Apr 2024
Response from Brendon on Apr 19, 2024
Hello Neha,Thank you for choosing the Country Inn and Suites. We are delighted to learn that our hotel provided the perfect place for your trip, and our staff were friendly and helpful during your time here. We greatly appreciate you mentioning that you got what was promised when you made your booking with us. It's encouraging to know that these aspects helped in making your trip more enjoyable and productive. We are excited about your next visit.RegardsGuest Services

8/10 Good

Teresa

Traveled with partner
Don’t like paying for parking when we already pay for our stay. Only Niagara Falls do we pay for parking, no other cites in Canada.
Stayed 2 nights in Apr 2024
Response from Brendon on Apr 19, 2024
Hello Teresa,Thank you for sharing your feedback in regards to your stay at Country Inn and Suites. While we are delighted to know that you enjoyed your overall experience with us, we are sorry if the parking fee came as a surprise to you. In the interest of transparency, we keep our website current with updated information, and we regret if you are not aware of this information before booking with us. Your comments are invaluable as they guide us in our continuous commitment to improvements to our overall guest satisfaction. We appreciate your sentiments regarding parking and hope to have the opportunity to welcome you back again soon.RegardsGuest Services

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, rooms were spacious and clean. The location is excellent
Stayed 3 nights in Apr 2024
Response from Brendon on Apr 19, 2024
Hello Timothy,Thank you for your gracious review of the Country Inn and Suites. We couldn't be more pleased that you had a relaxing stay and that you enjoyed our amenities, spacious and cleanliness of your room. We are also glad our location was convenient for everything you wanted to do on this visit and our staff was more than friendly. We appreciate your business and hope to see you again on your next visit to the city.RegardsGuest Services

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Brendon on Apr 19, 2024
Hello Lawrence,Thank you for sharing the nice rating about your experience at Country Inn and Suites. We are happy to see your visit was pleasant, and we hope to have the pleasure of hosting you again soon.RegardsGuest ServicesBest Regards,

6/10 Okay

wanda

Traveled with family
The beds were very uncomfortable. I would recommend that they upgrade or get new mattresses. Staff was friendly and property was clean.
Stayed 1 night in Apr 2024
Response from Chris on Apr 17, 2024
Dear Wanda, Thank you for taking the time to write us a good review. While we are pleased to know that you enjoyed your overall stay and were most impressed with our friendly customer service and cleanliness, we are very sorry about the bed comfort and will be sharing it with our upper management. As a valued guest, your satisfaction is very important to us. We appreciate your feedback and will be using it to make improvements in the hope that upon your next visit we can make it perfect. Until then our best wishes! Thanks & regards, Guest Services

10/10 Excellent

Pakorn, Chomthong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brendon on Apr 18, 2024
Hello Pakorn,Thank you for choosing us and for your nice rating. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make the Country Inn and Suites your home away from home whenever your travels bring you to our city. We look forward to your next visit!RegardsGuest Services

8/10 Good

Thomas M., Girard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Clean rooms and close enough to walk to many things. Tv's were not great, both rooms had poor picture quality. Parking is $20.00 a night, seems expensive since you are paying them to sleep there.
Stayed 2 nights in Apr 2024
Response from Chris on Apr 17, 2024
Dear Thomas, Thank you for staying with us and for writing us a great review. We are pleased to know that you enjoyed your overall stay with us, and our convenient location, clean guestroom and reasonable rates met your expectations. We appreciate your feedback on the TV and parking, and will for sure share it with our upper management for consideration and improvement actions. We appreciate your valuable feedback and will be using it to finetune our operations in the hope that upon your next visit we can provide you with an exceptional experience. Until then our best wishes! Thanks & regards, Guest Services

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front counter were extremely friendly and check in was very east
Stayed 1 night in Apr 2024
Response from Chris on Apr 17, 2024
Dear Jeffrey, Thank you for staying with us and for writing us a great review. We are pleased to know that you had a wonderful stay and were most impressed with our friendly staff and efficient check-in. We appreciate your business and support, and look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services, Country Inn & Suites

10/10 Excellent

Debra

Walking distance of restaurants, shopping, and Niagara Falls. Didn’t like having to pay to park the car in their lot. Staff was very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Chris on Apr 17, 2024
Dear Debra, Thank you for staying with us and for writing us a great review. We are pleased to know that you had a wonderful stay and enjoyed our perfect location and friendly customer service in particular. As for parking - all the hotels in Niagara Falls charge for parking as there are not enough parking spots in the area especially in the busy tourism season, and as far as we know we're one of the lowest in the area. We'd appreciate your understanding and patience in this regard. We deeply appreciate your business and support, and look forward to hosting you again soon! Until then our best wishes! Thanks & regards, Guest Services

10/10 Excellent

Leigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heated pool and the free breakfast.
Stayed 2 nights in Apr 2024
Response from Chris on Apr 17, 2024
Dear Leigh, Thank you for staying with us and for your great review. We are pleased to know that you had a wonderful stay and enjoyed our heated pool and good breakfast in particular. We appreciate your business and support, and look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Chris on Apr 17, 2024
Dear Jeffrey, Thank you for staying with us and for your great review. We are pleased to know that you had a wonderful stay. We appreciate your business and support, and look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Chris on Apr 17, 2024
Dear Melissa, Thank you for staying with us and for your great review. We are happy to know that you enjoyed your time with us. We appreciate your business and support, and look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services

8/10 Good

Navkiranjot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2024
Response from Chris on Apr 16, 2024
Dear Navkiranjot, Thank you for staying with us and for your positive review. We are pleased to know that you enjoyed your overall stay with us. We appreciate your feedback and support, and will continue to work diligently to finetune our operations in the hope that upon your next visit we can exceed all your expectations. All the very best! Thanks & regards, Guest Services, Country Inn & Suites

10/10 Excellent

Abner

Traveled with family
I like everything
Stayed 1 night in Apr 2024
Response from Chris on Apr 16, 2024
Dear Abner, Thank you for posting a great review regarding your recent stay. We are pleased to know that you had a wonderful stay and were happy with your experience with us. We appreciate your feedback and look forward to welcoming you back soon again for another fantastic experience. Until then our best wishes! Thanks & regards, Guest Services, Country Inn & Suites

10/10 Excellent

Bernard

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from Thelma on Apr 16, 2024
Dear Bernard, thank you for your great review and for spending time with us. We're delighted we were able to live up to the expectations you had of us. It would be great to welcome you soon again! Until then, we wish you all the best.

10/10 Excellent

faiza

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is good for the price you pay .Close to all attraction and staff is really friendly.Even they let us check in early .I like it and wiil stay here again.
Stayed 1 night in Apr 2024
Response from Chris on Apr 15, 2024
Dear Faize, Thank you for taking the time to write us a great review. We are happy to hear that you had a wonderful stay, and enjoyed our perfect location and friendly customer service. We are also pleased to know that you found our hotel great value for money. We appreciate your valuable feedback and look forward to welcoming you back soon again for another fantastic experience. Until then our best wishes! Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

10/10 Excellent

Heather

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Chris on Apr 16, 2024
Dear Heather, Thank you for staying with us and for your great review. We are delighted to know that you enjoyed your time with us. We appreciate your business and support, and look forward to hosting you again soon. Until then our best wishes to you and your family. Thanks & regards, Guest Services, Country Inn & Suites

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was pretty decent for the price. Kids like the free fresh cookies at the check-in.
Stayed 1 night in Apr 2024
Response from Chris on Apr 14, 2024
Dear Mark, Thank you for staying with us and for your great feedback. We are pleased to know that you enjoyed your stay, found our complimentary breakfast satisfactory, and your kids enjoyed our fresh baked cookies. We appreciate your business and support, and look forward to hosting you again soon. Until then our best wishes to you and your family. Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

10/10 Excellent

Myrna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With great breakfast already included to convenient parking for $20 for 24hrs , free cookies and coffee in the lobby and a few minutes walk to everything its perfect!!. Its that little things that count. So, it's only few minutes walk away to Rainbow Bridge if you decide to cross to visit New York water fall or stay in Ontario side. The price is affordable and the room size is good, clean with nice scent and you can control your own room temperature, all staffs are friendly and kind. It was raining heavily when we got there we borrowed an umbrella from service desk. They were very helpful. Thank you Country Inn for an amazing stay. We strongly recommend this place to all travelers wanting to enjoy the visit in Niagra falls. ❤️
Stayed 1 night in Apr 2024
Response from Chris on Apr 14, 2024
Dear Myrna, Thank you so much for taking the time to write us a detailed review and amazing feedback. We are so delighted that you had a fantastic experience staying with us, and our complimentary breakfast, convenient location, reasonable rates, spacious guestroom, and most of all our outstanding customer service all met and exceeded your expectations and made your stay memorable. We appreciate your business and support, and look forward to hosting you again soon! Until then our best wishes to you and your family. Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

10/10 Excellent

Noems

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Chris on Apr 15, 2024
Dear Noems, Thank you for staying with us and for your great review. We are pleased to learn that you had an enjoyable stay with us. We appreciate your business and support, and look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. I was able to see the falls and city's entertaiment center from the hotel's hallway window. Easy walk to the Niagra Falls, shopping and entertaiment center. There was a $20 parking fee.
Stayed 2 nights in Apr 2024
Response from Chris on Apr 13, 2024
Dear Steven, Thank you for staying with us and for writing us a great review. We are pleased to know that you had a wonderful stay, and enjoyed our clean guestroom and convenient location close to all the attractions that Niagara Falls has to offer. We appreciate your business and support, and look forward to hosting you again soon! Until then our best wishes! Thanks & regards, Chris, Guest Services, Country Inn & Suites Niagara Falls

8/10 Good

Sorin

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Chris on Apr 14, 2024
Dear Sorin, Thank you for choosing to stay with us and for your great review. We are pleased to know that you enjoyed your overall stay with us. We appreciate your feedback and will continue to work diligently to finetune our operations in the hope that upon your next visit we can provide you with an exceptional experience. All the very best! Thanks & regards, Guest Services, Country Inn & Suite Niagara Falls

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect for Clifton Hill and the falls. Its a very busy area. The room was good,room size was excellent. The bathroom needs updating but was acceptable. Breakfast was a bonus and was very good. The charge for parking is excessive at $20 a night. The staff were excellent.
Stayed 2 nights in Apr 2024
Response from Chris on Apr 12, 2024
Dear Jane, Thank you for taking the time to write us a candid review. We are happy to know that you enjoyed our great location, spacious guestroom, complimentary breakfast, and most of all our outstanding customer service. We appreciate your valuable feedback on the bathroom and parking rate and will for sure share it with our upper management for consideration. We appreciate your business and will continue to work diligently to make improvements as we hope that upon your next visit we can provide you with an exceptional experience. Until then our best wishes! Thanks & regards, Guest Services, Country Inn & Suites

8/10 Good

von

Liked: Cleanliness, staff & service, property conditions & facilities
Been coming for years. Things like carpeting and walls are showing their age. Hot breakfast was standard with waffles, cereal and fake eggs. $20 per night parking on their open grassy lot. On Victoria Street close to Bird Kingdom in Clifton Park so it's convenient if you don't have mobility issues. Very helpful staff. Cleaning service every 3 days. I'll stay here again if we visit again.
Stayed 2 nights in Apr 2024
Response from Chris on Apr 12, 2024
Dear Von, Thank you for staying with us again and for taking the time to write us an amazing review. Our pleasure to have you back! We are delighted to know that you enjoyed your time with us this time. As a valued guest and loyal customer, your satisfaction is extremely important to us. We deeply appreciate your feedback on the property condition (carpeting and walls) and will for sure share it with our upper management for upgrade considerations to elevate guest experience. Again our sincere thank-you for your continuous support. You take care! We look forward to welcoming you back soon again for another fantastic experience. Until then our best wishes! Thanks & regards, Guest Services, Country Inn & Suites

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location - walked to all attractions Good value - nice that breakfast is included
Stayed 3 nights in Apr 2024
Response from Chris on Apr 12, 2024
Dear Kelly, Thank you for staying with us and for your great review. We are thrilled to know that you had a wonderful stay, and enjoyed our convenient location and complimentary breakfast. Your satisfaction is very important to us. We appreciate your valuable feedback, and look forward to welcoming you back to our property on your next visit to Niagara Falls. All the very best! Thanks & regards, Chris, Guest Services, Country Inn & Suites Niagara Falls

10/10 Excellent

Jana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy stay
Stayed 1 night in Apr 2024
Response from Chris on Apr 12, 2024
Dear Jana, Thank you for staying with us and for your great review. We are delighted to know that you had a wonderful experience with us. Your satisfaction is very important to us. We appreciate your feedback, and hope to see you again soon. All the very best! Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

10/10 Excellent

Rowida

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Chris on Apr 12, 2024
Dear Rowida, Thank you for staying with us and for your great review. We are happy to know that you enjoyed your time with us. We appreciate your business, and look forward to welcoming you back soon again for another memorable experience. Until then our best wishes! Thanks & regards, Chris, Guest Services, Country Inn & Suites

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This really is a little diamond in the rough. I am so happy. I stayed there. Super clean staff is incredible. I went alone for my first time and felt safe going downtown literally was around the corner.
Stayed 2 nights in Apr 2024
Response from Brendon on Apr 11, 2024
Hello Kathy,Thank you for choosing the Country Inn and Suites while you were in the city. We are delighted to learn that our hotel provided the perfect place for your stay, as our goal is always to offer an environment that is both welcoming and efficient for our guests. We're pleased to hear that our location, cleanliness and incredible staff added ease and comfort to your stay. It's encouraging to know that these aspects helped in making your trip more enjoyable and productive. We are excited about your next visit.RegardsGuest Services

8/10 Good

Nada, Richmond Hill

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was good only the swimming pool was dirty I couldn’t breathe very smelly pool my eyes hurt so much
Stayed 1 night in Apr 2024
Response from Brendon on Apr 11, 2024
Hello Nada,We are happy you chose the Country Inn and Suites for your recent visit to the city. Thank you for highlighting that everything was good during your stay at our property. We have noted your concerns with the swimming pool, and we will address them with our maintenance team appropriately in hope we do better next time. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.RegardsGuest Services

10/10 Excellent

Eric

Traveled with partner
Liked: Amenities
Well kept and managed. Great stay.
Stayed 2 nights in Apr 2024
Response from Brendon on Apr 10, 2024
Hello Eric,Thank you for choosing the Country Inn and Suites and for the excellent review. We are thrilled to know we exceeded your expectations. We appreciate you mentioning that our property is well kept and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.RegardsGuest Services