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로열 이글 호텔 여행 후기

3 out of 5
로열 이글 호텔
26-30 Craven Road, London, England

이용 후기

6.8
평점 10 - 훌륭해요. 1001개 이용 후기 중 184개" "
평점 8 - 좋아요. 1001개 이용 후기 중 318개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 238개" "
평점 4 - 별로예요. 1001개 이용 후기 중 152개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 109개" "

7.4/10

청결 상태

7.4/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

2/10 - 너무 별로예요

D and c

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
정말안좋아요
샤워가안됩니다
2022년 6월에 2박 숙박함
답변 제공: Sky 님, 2022년 6월 15일
Dear Guest, Thanks for staying with us. We appreciate your feedback! We are looking forward to welcoming you again Kind Regards, Royal Eagle Hotel

6/10 - 괜찮아요

JI

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
최악은 아니었지만 좋다고는 할수 없는..
좀 더 런던 시내 동쪽에 잡고싶었지만 가격대가 있어 차선책으로 선택했습니다 다른 후기들과 매우 비슷해요 방이 정말 엄청나게 좁습니다 대신 방이 좁아서 라디에이터 틀면 금방 따뜻해져요 조식은 먹을만했습니다 기대 안해서 그런가 그래도 최소한의것들이 있었고요 직원들 그냥 보통의 친절이었어요 그냥 딱 저가로 머물만하지만 큰것은 기대할수 없는정도입니다..! 아 짐맡기는것은 가방당 5유로 추가 지불해야합니다
2022년 3월에 3박 숙박함
답변 제공: REH 님, 2022년 3월 19일
Hello, Thanks for staying with us. We appreciate your feedback! We are looking forward to welcoming you again at the Royal Eagle Hotel.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
하이드파크와 가깝고 패딩턴역도 가까와서 위치는 최상입니다. 방사이즈가 심하게 작아 장기숙박은 비추지만 단기숙박하기엔 괜찮습니다.
2021년 12월에 3박 숙박함

4/10 - 별로예요

jin goo

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 3박 숙박함

6/10 - 괜찮아요

eunji

위치는 놀라울 정도로 굉장히 좋습니다. 화장실은 굉장히 작지만 적응하면 그런대로 괜찮아요 잠만 자는 거니까. 그래도 가장 아쉬웠던거라면 냉장고 없다는 점 이네요. 시원한 물을 사와도 샤워하고 나면 미지근 해져요
2019년 5월에 5박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 5월에 1박 숙박함

8/10 - 좋아요

Joseph 님, Liverpool

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location in Paddington. Convenient for the tube. Beautiful parks nearby. Basic hotel but very clean and very friendly staff. We had late transportation back home and we were allowed to store our luggage for just £5 for 3 bags so were able to spend more time in London on our last day.
2024년 4월에 2박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 4월 17일
Thank you for the great review Joseph, we are very glad to hear that you enjoyed our facilities.We appreciate your time and we look forward to welcoming you back in the near future to better serve you.Thank you

8/10 - 좋아요

Jesus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well located, dated facilities. We had breakfast and it was good, fair priced.
2024년 4월에 1박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 4월 15일
Dear Jesus,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 - 좋아요

Melanie

가족 여행
Der Frühstücksraum war etwas „ungemütlich“, die Zimmer waren ok. Das Personal war wirklich sehr freundlich und zuvorkommend!
2024년 3월에 7박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 4월 11일
Dear Melanie,Thank you for rating our hotel.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 - 좋아요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was cartoonishly small, and the bed even smaller. I'm glad I'm only 5'6", otherwise it would have been impossible to fit in it.
2024년 4월에 2박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 4월 9일
Dear Timothy,Thanks for staying with us. We appreciate your feedback, and we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 - 좋아요

Ralf 님, Blankenfelde-Mahlow

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 4월 7일
Dear Ralf, thank you very much for this great feedback. Looking forward to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 - 좋아요

Andreas Anton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel ist fußläufig sehr gut von der UI-Bahn Station Paddington erreichbar. Tägliche Säuberung. Bei der Buchung müsste jedem klar sein, dass die Zimmer sehr klein sind. Da wir viel unternommen haben, war es uns egal. Unsere Matratzen waren ein wenig "weich". Waren im jahr 2023 schon mal da , da waren die Matratzen besser. Würde es wieder buchen.
2024년 3월에 5박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 4월 4일
Dear Andreas Anton, Thanks for staying with us. We appreciate your feedback, and we are glad the location was convenient for you. We would like to express our sincere apologies for any inconvenience you may have experienced during your recent stay with us regarding the size of your room. Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind RegardsRoyal Eagle Hotel

8/10 - 좋아요

Anu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smaller room but clean and it was quite walkable distance from Paddington airport and lot of places to shop for little items to take back home and food options
2024년 3월에 4박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 4월 4일
Dear Anu, Thank you for your positive response about the location of the hotel and the staff. We’re glad to know that you had a comfortable stay with us We wish you a warm welcome in near future. Kind regards,Royal Eagle Hotel

8/10 - 좋아요

Rimsa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, we got moved to a different property but the process was smooth.
2024년 3월에 1박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 4월 4일
Dear Rimsa, Thank you for your feedback. We are pleased to read that you had a pleasant stay in our sister property and found our staff and facilities comfortable. We aim to provide clean, and affordable accommodation with great customer service. We are looking forward to welcoming you again! Kind Regards,

10/10 - 훌륭해요

kristen

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was wonderful!
2024년 3월에 3박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 3월 31일
Dear Kristen, Thank you for your positive response about the staff. We’re glad to know that you had a comfortable stay with us We wish you a warm welcome in near future. Kind regards,Royal Eagle Hotel

10/10 - 훌륭해요

Antonella

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff gentilissimo !
2024년 3월에 3박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 3월 31일
Dear Antonella, Thank you for your positive response about the staff. We’re glad to know that you had a comfortable stay with us We wish you a warm welcome in near future. Kind regards,Royal Eagle Hotel

8/10 - 좋아요

Julia

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Super gelegenes Hotel und das Personal ist sehr nett. Das Frühstück war prima, dort ist für jeden was dabei. Für eine London Reise kann ich dieses Hotel nur empfehlen.
2024년 3월에 4박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 3월 29일
Dear Julia, thank you so much for choosing to stay with us, and we delighted to hear that you had a pleasant experience during your time at Royal Eagle Hotel. Your satisfaction is our top priority, and it's always rewarding to know when we've met our guests' expectations. We truly appreciate your positive feedback, and it would be our pleasure to welcome you back for another enjoyable stay in the future. Once again, thank you for your kind words. We look forward to hosting you again soon. Kind regards, Royal Eagle Hotel

8/10 - 좋아요

Paul 님, Bardon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Budget hotel in great position.
2024년 3월에 2박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 3월 29일
Dear Paul, thank you so much for choosing to stay with us, and we delighted to hear that you had a pleasant experience during your time at Royal Eagle Hotel. Your satisfaction is our top priority, and it's always rewarding to know when we've met our guests' expectations. We truly appreciate your positive feedback, and it would be our pleasure to welcome you back for another enjoyable stay in the future. Once again, thank you for your kind words. We look forward to hosting you again soon. Kind regards, Royal Eagle Hotel

2/10 - 너무 별로예요

Dino

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Incredibly rundown facilities. Thankfully, I just stayed there one night. Only one electrical outlet in the whole tiny room. Tiny elevators. Tiny walkable corridors. The bathtub was clogged. Floor tiling was not properly installed. Check-in was rude. Check-out was fine. Property looks acceptable from the outside. It is located in a posh area, and close to Paddington station, but it is surprisingly rundown.
2024년 3월에 1박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 3월 21일
Dear Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. We usually receive appreciation for all our team members for their customer service and friendliness. We think they failed to provide good customer service on this occasion, and we will ensure to speak to the team on the above-mentioned situation and will also do a refresher training with an entire team.Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind.Thank you

6/10 - 괜찮아요

Adam

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We had the family room which was a great option but the beds were terrible. You could see the springs coming through the mattress and could hardly sleep on it.
2024년 3월에 2박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 3월 19일
Dear Adam,Thank you for staying with us. We always do our best for our guests to feel comfortable.By sharing your thoughts, we can improve the quality of the service provided.Thank you and we do appreciate your time.Kind regards, Royal Eagle Hotel

8/10 - 좋아요

Roberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Albergo piccolo ma accogliente. Il personale molto gentile, le stanze piccole ma adatte per un soggiorno breve. La zona di Paddington è molto ben collegata col resto di Londra e nei dintorni ci sono buoni posti dove mangiare o per il caffè/colazione
2024년 3월에 2박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 3월 18일
Dear Roberto, thank you so much for choosing to stay with us, and we delighted to hear that you had a pleasant experience during your time at Royal Eagle Hotel. Your satisfaction is our top priority, and it's always rewarding to know when we've met our guests' expectations. We truly appreciate your positive feedback, and it would be our pleasure to welcome you back for another enjoyable stay in the future. Once again, thank you for your kind words. We look forward to hosting you again soon. Kind regards, Royal Eagle Hotel

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was very small for a double bed. No room to move around. Doors on shower didn’t open sufficiently far making getting in and out quite tricky Staff on reception were very friendly and the breakfast was excellent. Lady serving on restaurant was very friendly
2024년 3월에 1박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 3월 8일
Dear Jennifer, Thanks for staying with us. We appreciate your feedback. We would like to express our sincere apologies for any inconvenience you may have experienced during your recent stay with us regarding the size of your room. Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind RegardsRoyal Eagle Hotel

2/10 - 너무 별로예요

Stephen

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On the morning of 26 February 2024 at about 5.30-6am the ceiling above my bed started to leak water on to me and my possessions so I went to reception rapidly to report the flood. I have increased the rating for cleanliness but have decreased for safety as the water was emerging from the electric light socket in the ceiling and the receptionist turned the lights on when he cam to the room until I shouted at him it was a live current (not the water!).
2024년 2월에 2박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 2월 27일
Dear Stephen, thanks for staying with us. We appreciate your feedback. We are sorry that your experience did not meet your expectations. Regarding the waterproof feature of our switches. We want to confirm that our switches are indeed designed to withstand exposure to water. Our products undergo rigorous testing to ensure they meet the highest standards of quality and durability.In the event of any contact between water and our switches, rest assured that they are equipped with an automatic tripping mechanism. This feature is specifically engineered to enhance safety and prevent any potential hazards that may arise from water exposure.Wishing to welcome you back soon at the Royal Eagle Hotel to make things better for you. Kind Regards, Royal Eagle Hotel

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good staff
2024년 2월에 2박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 2월 19일
Dear Terry, thank you so much for choosing to stay with us, and we delighted to hear that you had a pleasant experience during your time at Royal Eagle Hotel. Your satisfaction is our top priority, and it's always rewarding to know when we've met our guests' expectations. We truly appreciate your positive feedback, and it would be our pleasure to welcome you back for another enjoyable stay in the future. Once again, thank you for your kind words. We look forward to hosting you again soon. Kind regards, Royal Eagle Hotel

8/10 - 좋아요

Rodrigo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place!
2023년 12월에 4박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 1월 29일
Dear Rodrigo,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 - 좋아요

Arto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Service and location
Very good location. Easy come from airport. Good traffic connection to city by metro or bus. Veey friendly staff. Good breakfast. Clean rooms.
2024년 1월에 3박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 1월 15일
Dear Arto,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 - 좋아요

Clara Ijeoma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is very clean. The staff were very friendly. Awesome location cos it is in place that gives you access to almost every where you wish to visit either by bus, train or taxi.
2024년 1월에 7박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 1월 15일
Dear Clara,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

10/10 - 훌륭해요

Daisuke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
コスパが良く、快適なロンドン滞在
パディントン駅から徒歩３分くらいの便利な場所にあり、スタッフの皆さんも明るく、快適な滞在でした。 朝食は品揃えも多く、美味しかったです。
2024년 1월에 6박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 1월 10일
Dear Daisuke,Thank you for sharing your thoughts following your recent stay with us.We are delighted to hear that you enjoyed your stay.It is absolutely thrilling that the location was convenient for your needs and staff made a good impression.We would love to welcome you back in the near future to better serve you.Thank you

8/10 - 좋아요

Denyson

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
O banheiro não era confortável
2023년 12월에 5박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 1월 9일
Dear Denyson,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

10/10 - 훌륭해요

ger

2023년 12월에 2박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 1월 9일
Dear Ger,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 - 좋아요

Wissam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay
2023년 12월에 7박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 1월 8일
Dear Wissam,Thank you for rating our hotel.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

10/10 - 훌륭해요

Milton

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was very good, staff very help full and friendly..
2023년 12월에 3박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 1월 2일
Dear Milton,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

4/10 - 별로예요

Marjo

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Je déconseille. Bruyant, chambre mal situé ( au -1, au niveau du local des employés donc très bruyant ) et mal équipé
2023년 12월에 5박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 1월 2일
Dear Marjo,Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel

10/10 - 훌륭해요

Jonathan Douglas

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great time and really enjoyed your place!
2023년 12월에 7박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 1월 2일
Dear Jonathan,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 - 좋아요

Neslihan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Der föhn hat nicht funktioniert in der nacht wird man leider geweckt und gefragt ob wir geraucht haben im zimmer obwohl wir das nicht waren ansonsten für paar tage ist das okey das hotel
2023년 12월에 3박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 1월 2일
Dear Neslihan,Thanks for staying with us. We appreciate your feedback, and we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 - 좋아요

jorge

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Royal Eagle Hotel 님, 2024년 1월 2일
Dear Jorge,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

4/10 - 별로예요

Muriel

2023년 12월에 2박 숙박함
답변 제공: Royal Eagle Hotel 님, 2023년 12월 23일
Dear Muriel, thank you for your feedback, we're sad to hear that your stay did not fulfill your expectations. We sincerely apologies for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel, but has its downs
Everything was really good, from the price to the staff, to the cleanliness if the room and bathroom. I wish the staff told us about there being two lifts and that the second lift from the 4th floor can take us to the 5th floor directly instead of having to take the stairs with heavy luggage. Another aspect to take into consideration is that every sound can be heard through the walls so sleeping was kind of hard for light sleepers 😅
2023년 12월에 3박 숙박함
답변 제공: Royal Eagle Hotel 님, 2023년 12월 20일
Dear Guest,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 - 좋아요

Marie

단체 여행
좋아요: 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Royal Eagle Hotel 님, 2023년 12월 20일
Dear Marie,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 14박 숙박함
답변 제공: Royal Eagle Hotel 님, 2023년 12월 18일
Dear Alan,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

4/10 - 별로예요

Su

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We got an upgrade according to the manager. We found there were four beds in tiny split level room. TV doesn’t work; broken loo paper holder; the sliding shower door was broken; the bed was torn. Only good facts about this hotel is the location is excellent.
2023년 12월에 1박 숙박함
답변 제공: Royal Eagle Hotel 님, 2023년 12월 18일
Dear Su,Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel

10/10 - 훌륭해요

Fatima

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The level of service that was provided, first a lady called nisha, which gave no good customer service at all, no smile no hello no thankyou no feelings at all. Felt like someone in her home died and shes come to work gave us a room which was right opposit the lift on 2nd floor when i went in the room i couldn't even open my big suitcase, i went downstairs and vinny and waqas were ever so helpful, always service with manners and a smile, always acknowledge when we entered or exited the hotel, they provided two room keys in which i could choose which i room i wanted. I went with the biggest which was on 4th floor. Perfect room. Everything was provided in that room. There was a small issue with the water. In the morning to have a shower before 7am the water was super hot boiling point when i mentioned it to the Reception they sent the maintenance man and he fixed it for us which was again excellent. Everyday we cleaned our room put the tag on the front of the door and they come by and clean the room. Never touch any of our belongings. Very nice cleaners staff. Excellent cleaning of room.Didn't like how we had to pay £5 for 2 bags. Other hotels keep it for free. Overall 10/10
2023년 12월에 6박 숙박함
답변 제공: Royal Eagle Hotel 님, 2023년 12월 19일
Dear Fatima,Thank you for taking the time to leave a feedback following your recent stay.We usually receive appreciation for all our team members for their customer service and friendliness. We think they failed to provide good customer service on the first occasion and we will ensure to speak to the team on the above-mentioned situation and will also do a refresher training with an entire team.On the other hand, we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Thank you

8/10 - 좋아요

Milla

2023년 12월에 2박 숙박함
답변 제공: Royal Eagle Hotel 님, 2023년 12월 18일
Dear Milla,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

6/10 - 괜찮아요

Tom Robert

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dårlig service
Dårlig å måtte betale 700kr i depositum for rommet, i tilfelle vi skulle ødelegge noe, som vi først får igjen etter 7-10 dager. Veldig lite imøtekommende personale. Baren prøvde jeg å bruke 2 kvelder, men bartenderen var bare ute å røkte, så der var det sjeldent noen. Kort avstand til Paddington, med undergrunns forbindelse til det meste 😊👍
2023년 12월에 3박 숙박함
답변 제공: Royal Eagle Hotel 님, 2023년 12월 8일
Dear Tom Robert,Thank you for taking the time to leave a feedback following your recent stay.we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. By sharing your thoughts, we can improve the quality of the service provided.we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel.

6/10 - 괜찮아요

Wayne Chi Wai

좋아요: 직원 및 서비스
The building inside is very old, many things are damage and did not change.
2023년 12월에 2박 숙박함
답변 제공: Royal Eagle Hotel 님, 2023년 12월 7일
Dear Wayne,Thanks for staying with us. We appreciate your feedback, and we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 - 좋아요

Benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good, simple and basic rooms but functional. Small room but as you'd expect. Excellent location minutes from Paddington Station, easy walk to most attractions. Couple of small things, the bath towels were tiny.. don't know if this is a thing in the UK or not but found it odd, and just one Pillow each. No biggy but odd..
2023년 11월에 6박 숙박함
답변 제공: Royal Eagle Hotel 님, 2023년 12월 7일
Dear Benjamin,Thanks for staying with us. We appreciate your feedback, and we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

2/10 - 너무 별로예요

Afaf

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Royal Eagle Hotel 님, 2023년 12월 5일
Dear Afaf,Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, shower water wasn’t too warm but the staff and everything else was great.
2023년 12월에 2박 숙박함
답변 제공: Royal Eagle Hotel 님, 2023년 12월 5일
Dear Elizabeth,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It’s convenient and easy access to the nearest station and eating places.
2023년 11월에 6박 숙박함
답변 제공: Royal Eagle Hotel 님, 2023년 12월 5일
Dear Linda,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

6/10 - 괜찮아요

Tate

2023년 11월에 1박 숙박함
답변 제공: Royal Eagle Hotel 님, 2023년 12월 21일
Dear Tate,Thank you for rating our hotel.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel