테라스/파티오

리치몬드 메리어트 여행 후기

3.5 out of 5
리치몬드 메리어트
500 E Broad St, Richmond, VA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 577개" "
평점 8 - 좋아요. 1003개 이용 후기 중 243개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 100개" "
평점 4 - 별로예요. 1003개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 44개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

sharon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I rnjoyed my stay, but having to carry my large suitcase up the front stairs was quite difficult. I did not drive to the hotel, I took an UBER, which dropped me snd my luggage off in front.
2024년 4월에 2박 숙박함
답변 제공: DP 님, 2024년 4월 21일
Thanks for your recent visit and review! We really appreciate your business!

10/10 - 훌륭해요

Crystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The restaurant was the high light of my stay!!
2024년 4월에 1박 숙박함
답변 제공: DP 님, 2024년 4월 21일
Thanks for the FIVE STAR review! We appreciate you!

6/10 - 괜찮아요

Leslie

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay if you want to be down near the convention center.
2024년 4월에 1박 숙박함
답변 제공: DP 님, 2024년 4월 9일
Thanks for your recent stay and review!

6/10 - 괜찮아요

Scott C.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: DP 님, 2024년 4월 9일
We appreciate your business.

2/10 - 너무 별로예요

Tamika

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Room wasn't available that we asked for upon checking in Valet park guy was rude told us we couldn't get valet even though we paid prior to arrival
2024년 4월에 1박 숙박함
답변 제공: DP 님, 2024년 4월 16일
We sincerely apologize for the inconvenience during your recent stay. We commit to correct this issues so this does not happen again.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: DP 님, 2024년 4월 9일
Thanks for the FIVE STAR review!

8/10 - 좋아요

Belayenh

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Eugene Fitzgerald 님, 2024년 4월 6일
Belayenh, Thank you for your overall rating! We are glad you enjoyed your stay at our property. Should your travels bring you back to Richmond do not hesitate to reach out to us so we can turn your 4 into a 5+!Cheers!

10/10 - 훌륭해요

Yvonne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 1박 숙박함
답변 제공: DP 님, 2024년 3월 26일
Thanks for the FIVE STAR review! we really appreciate you!

10/10 - 훌륭해요

Maureen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very nice and very helpful. The property was very attractive.
2024년 3월에 4박 숙박함
답변 제공: DP 님, 2024년 3월 26일
We really appreciate your business and hope to see you back again soon!

8/10 - 좋아요

Joshua

2024년 3월에 1박 숙박함
답변 제공: Eugene Fitzgerald 님, 2024년 4월 6일
Thank you Joshua for your review of our property! We are delighted to see your overall experience went well. If your travels bring you back to Richmond do not hesitate to reach out so we can turn your 4 into a 5!! Cheers!

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a fantastic hotel that’s close to everything downtown. I would highly recommend it.
2024년 2월에 1박 숙박함
답변 제공: DP 님, 2024년 3월 3일
Thanks for the AWESOME review! We really appreciate you!

8/10 - 좋아요

Sonja

좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: DP 님, 2024년 2월 25일
We appreciate your business!

10/10 - 훌륭해요

ashton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, and great staff. Only thing I wasn’t a fan of was the connecting parking garage. Would have been nice to get a set price since we stayed at the Marriot. But that wasn’t the case. Got checked in, went out for dinner and paid $8 just to park for 2 hours. Then after check out, we stayed a few hours after. To have to pay $16.
2024년 2월에 1박 숙박함
답변 제공: DP 님, 2024년 2월 18일
Thanks for the review and feedback. We really appreciate your business.

10/10 - 훌륭해요

Tanya

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: DP 님, 2024년 2월 18일
Thanks for the FIVE STAR review!

10/10 - 훌륭해요

nancy

2024년 2월에 1박 숙박함
답변 제공: DP 님, 2024년 3월 20일
Thanks for the FIVE STAR review!

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Besides the heat being stuck on, it was nice.
2023년 12월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2024년 2월 1일
Thank you so much for leaving feedback about your stay with us. We are so sorry to hear that you experienced issues with the heat but are glad that you still enjoyed your stay with us. We hope you will join us again soon!

10/10 - 훌륭해요

Patti

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Jarrett Taylor 님, 2024년 2월 1일
Thank you for taking the time to leave us feedback about your stay with us, Patti. We are so happy to hear that you enjoyed your stay and hope you will choose to stay with us again the next time you are in the area!

8/10 - 좋아요

jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2024년 2월 1일
Thank you so much for taking the time to leave us a review! We are so happy to hear that you enjoyed your stay with us and hope to have the chance to host you again soon!

4/10 - 별로예요

Marian 님, Alexandria

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Beautiful hotel if only I could actually enjoy the offerings. At arrival, the valet took a long time to get to me and was greeting cars out of order. After 10 minutes, I idled and unloaded my car then got in line at the valet stand to give them my keys. Check-in was fine, normal. The rooms are nice but I'm starting to see the wear and tear from staying over the past two year. Valet the next morning took 25 min to retrieve my car, even after me sending a text alert from when I was still in my room. They handed off my keys to each other, and I lined up at the stand to ask for my keys so I can get on with my day. The radio in my car was tuned to a station that is not in my presets (I had shut off the audio the night before bc I listen to Bluetooth) and the driver seat was sticky. Who the hell was hanging out in my car, especially when there is a long line at the valet? It made me really uncomfortable and I did self-park for the remainder of my stay. Nice gym, at least I got a good work out in. The bar at fall/line was slow. After 40 minutes of waiting for a wedge salad, I asked the bartender to cancel my order because, well, I need to get on with my day. Now, a week later, I'm seeing that I was charged on my incidentals card (personal card) as well as the pre-pay that was on my company card. So I get to take time out of my day to sort that out. This is my company's designated Richmond hotel but I'm going to get an exception so that I don't ever have to stay here again.
2024년 1월에 2박 숙박함
답변 제공: Jarrett Taylor 님, 2024년 2월 1일
Thank you so much for taking the time to leave feedback about your stay, Marian. We are so sorry to hear that you experienced these issues during your time with us. We aim to provide a much better experience for our guests and will be passing your feedback along to our management team to ensure this gets addressed. Please reach out if there is anything that we can do to make this right for you. We would love to be able to remain your first choice when visiting the area.

8/10 - 좋아요

Kelly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was already snowing and we were expecting bad weather, so I arrived at 1:00 pm ahead of the check-in time of 4:00 pm. My room was ready; however, they charged my $30 plus tax as an early check-in fee that was charged to my private credit card. Felt that was totally ridiculous given the adverse weather! Other than that, my stay was good.
2024년 1월에 2박 숙박함
답변 제공: Jarrett Taylor 님, 2024년 2월 1일
Thank you for taking the time to leave feedback about your stay with us Kelly. We understand your frustration about the early check in fee. Charging this fee allows for us to ensure that your room has been made perfect for you. We hope you understand. We hope to host you again sometime soon!

8/10 - 좋아요

Harvey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The restaurant had had a flood but the waiter did everything he could to provide a dinner for us. What I didn’t like was the loud and obnoxious music in the dining room and lobby and please get away from New York designers who only see sterile gray as the decor.
2024년 1월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2024년 2월 1일
Thank you so much for your feedback, Harvey! We are so sorry to hear that you had these issues while dining with us, but happy to hear that our team was able to still provide great service. We will be sure to pass your notes about the ambiance along. Thank you again, hope to see you again soon!

10/10 - 훌륭해요

Joseph 님, Savannah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good. Helpful staff.
2024년 1월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2024년 2월 1일
Thank you for taking the time to leave feedback about your stay! We are so happy you enjoyed your stay and hope you will keep us in mind when visiting the area again!

10/10 - 훌륭해요

Jeff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room and location. Very clean.
2023년 12월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2024년 2월 1일
Thank you so much for taking the time to leave feedback about your experience with us! We are glad to hear that you enjoyed you stay and hope to see you again soon!

10/10 - 훌륭해요

Kristine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was very comfortable and clean. I liked that it was within walking distance to the Richmond Convention Center. There is a walkway from the parking garage to the convention center to avoid the weather elements.
2023년 12월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 12월 29일
Thank you so much for taking the time to leave feedback about your stay Kristine. We are so happy that you were able to take advantage of our convenient location near the convention center and parking options. We hope that you will keep us in mind for your future travels to the area!

10/10 - 훌륭해요

Wendi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was a blessing after a horrible experience earlier in the day. We booked our room last minute. The Valets and front desk staff were amazing. We couldn’t have asked for a better place to stay on a holiday weekend. Highly recommend!
2023년 12월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 12월 29일
Thank you so much for your kind words, Wendi. We are so glad to hear that our team was able to make a difference in your day. We strive to create a warm and welcoming environment for all of our guest and are happy to hear that our hard work is paying off. We hope to have the chance to host you all again in the future.

10/10 - 훌륭해요

Ahmed

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 12월 29일
Thank you for your 5-star review Ahmed. We are so glad that you enjoyed your stay with us and hope to have the chance to host you again soon!

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 12월 29일
Thank you so much for your feedback, Denise. We are so glad to hear that you enjoyed your time with us and hope to see you again soon!

10/10 - 훌륭해요

Tyler

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 12월 29일
Thank you for your 5-star review Tyler. We hope that you will continue to choose to stay with us when in the area!

10/10 - 훌륭해요

Albert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 12월 29일
Thank you so much for your 5 star review Albert! We hope to have the chance to host you again soon!

10/10 - 훌륭해요

Curtis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Li

출장 여행, 가족 여행
별로예요: 직원 및 서비스
The neighbour seemed having party all night long, made us wake up a few times. We reached out to front desk but it was not resolved immediately. My friend’ room was on the same floor, further away from that party room. They also tried reaching front desk. We had very important event on the next day. This terrible stay made us very tired experience for that import event on the next day.
2023년 12월에 3박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 12월 29일
Thank you for taking the time to leave feedback about your stay with us Li. We strive to create a comfortable and warm environment for our guests and are so sorry to hear that this stay did not live up to those expectations. We would love to make this right for you and hope that you will consider staying with us again in the future.

10/10 - 훌륭해요

Patricia

2023년 12월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 12월 5일
Thank you so much for your feedback, Patricia! We really appreciate you taking the time to share this and hope that you will join us again soon!

8/10 - 좋아요

Jenny

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Sharnaye K

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was super helpful and friendly
2023년 11월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 11월 24일
Thank you so much for your feedback, Sharnaye, we are so glad to hear that you enjoyed your stay and that our team created such a comfortable environment! Thank you so much for staying with us and we hope to see you again sometime soon!

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Downtown Gem
I always loved this hotel, it’s in the middle of downtown, lots of nearby parking options, restaurants, and entertainment. The didn’t disappoint. I already can’t wait until my next stay.
2023년 11월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 11월 20일
Thank you so much for your kind words, Terry! We are so happy to have you as a part of the Marriott family. Excited to host you again, hopefully sometime soon!

10/10 - 훌륭해요

Emily

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay… we reserved a room with club amenities and were happy we did. Breakfast, WiFi, water, cappuccino and snacks all available and included. Lovely staff, great service and immaculately clean updated room. Couldn’t ask for more!
2023년 11월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 11월 20일
Thank you so much for taking the time to leave feedback about your stay, Emily. We are thrilled to hear that you enjoyed yourself and that you had the opportunity to make use of some of our amenities, like access to the M-Club. We hope to have the chance to host you all again soon!

10/10 - 훌륭해요

Emily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location for an event, parking was easy to find, check-in went well, fitness center was awesome, and can easily walk to many locations--dining, shopping, and interesting attractions.
2023년 11월에 2박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 11월 17일
Thank you so much for your 5-star review Emily. We are so happy to hear that you enjoyed your stay with us and were able to take advantage of our amenities. We hope to have the chance to host you again sometime soon!

4/10 - 별로예요

Erica

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Nice location, but the hotel was incredibly noisy due to loud showers and elevators and poor construction that funneled hallway noise into rooms. There was no remote for the TV, and when we requested one, the desk staff said they'd send an 'engineer' up to handle the matter. No one ever showed up. The cleaning staff were working on rooms at 5:30am, and walked into our room despite the Privacy request posted on the door. The hotel also double billed us, sending two invoices for the same thing.
2023년 11월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 11월 17일
Thank you so much for taking the time to leave feedback, Erica. We are so sorry to hear that you experienced these issues during your stay. Please reach out if there is anything that we can do to make this right for you. We hope that you will consider staying with us in the future.

6/10 - 괜찮아요

Richard 님, Bel Air

연인과의 여행
좋아요: 청결 상태
Not very welcoming. Arrived at 6pm and the lobby area is quite dark. The reception desk is not marked and hard to find in the dark. Desk staff could not read drivers license because it was so dark. Room was adequate.
2023년 11월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 11월 17일
Thank you so much for taking the time to leave a review Richard. We try our best to create a comfortable environment for our guests and team members and are sorry to hear that you experienced an issue during your visit. We hope that you will visit again so we have the chance to make this right.

10/10 - 훌륭해요

OLIVIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 11월 8일
Thank you so much for your review, Olivia! We greatly appreciate you taking the time to leave feedback and hope to see you again sometime soon!

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The service was good. I can't think of negative to say about it.
2023년 11월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 11월 8일
Thank you so much for your glowing review Josua! We have worked hard to create a warm and welcoming environment and are so glad to hear that the hard work is paying off! We hope to see you again sometime soon!

10/10 - 훌륭해요

Coop

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 11월 8일
Thank you for your 10 out of 10 rating Coop. We are so glad to hear that you enjoyed your stay and appreciate your feedback! We hope we will see you again sometime soon!

10/10 - 훌륭해요

DAVID 님, Seaford

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I usually stay at the Marriott when in Richmond for shows at the National Theater since it's such a short walk up the block. The hotel and the area immediately around it are great. Start to get more than a few blocks away from the hotel toward downtown and some of the areas are a bit seedy so I will forewarn you if you want to wander around at night. It is definitely my go to place when in the area of the convention center or The National.
2023년 10월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 10월 31일
Thank you for your feedback, David! We are glad that you enjoyed your stay with us and that you have been able take advantage of our convenient location. We hope to see again soon!

2/10 - 너무 별로예요

Michael

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Bunch of kids were in town for some RVA thing. the hotel was full of teenagers running around, cutting lines and loud. it was a miserable time. had issues with room as well with stuff not working.
답변 제공: Jarrett Taylor 님, 2023년 10월 31일
Michael, we are so sorry to that you did not enjoy your stay with us. We always hope to provide a clean and comfortable stay for our guest. We would love to have the chance to make it up to you and hope that you will join us again soon.

10/10 - 훌륭해요

cheryl

2023년 10월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 10월 30일
Thank you for your feedback, Cheryl! We are so happy to hear that you enjoyed your stay and hope to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 10월 30일
Thank you so much for taking the time to leave feedback about your stay! We are so happy to hear you enjoyed your stay and hope you will choose us the next time you travel to the area!

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my go-to hotel when I'm in the area, no complaints here
2023년 10월에 3박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 10월 30일
Thank you so much for your kind feedback, Megan! We are thrilled to hear that we are your hotel of choice when traveling to the area. We hope to see you again soon!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was convenient to wedding event.
2023년 9월에 3박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 10월 27일
Hello John, thank you so much for taking the time to leave feedback about your experience with us. We are so happy to hear that you enjoyed your stay. We would love to have the chance to host you again soon!

10/10 - 훌륭해요

Devan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the hotel is a nice hotel 4.5 star. The reason being 4.5 because of parking. Which is a minor thing for me personally. If you not validating or finding parking on the street which is 2 hour parking between 8am-4pm M-Sat. Parking in there parking lot or public parking lot is $25 in and out each time. Overall, my experience was excellent.
2023년 10월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 10월 27일
Devan, we appreciate you taking the time from your day to provide feedback about your experience. We are so glad that you enjoyed your stay with us! We understand parking can be challenging when visiting a location in the city. We are proud to work with Towne Park who provides valet service as well as SP Plus who maintains the parking garage directly behind our building to ensure that all of our guest have access to parking. Please don’t hesitate to give us a call if you have any questions about parking ahead of your next visit and we will be glad to make some recommendations. We hope to see you again soon!

8/10 - 좋아요

Alisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jarrett Taylor 님, 2023년 10월 24일
Thank you so for taking time to leave feedback about your time with us, Alisha! We are so happy that you enjoyed your experience and would love to have you again soon!