야외 수영장, 카바나(요금 별도), 일광욕 의자

몬트로즈 - 베벌리 힐스에 위치 여행 후기

4 out of 5
몬트로즈 - 베벌리 힐스에 위치
900 Hammond St, West Hollywood, CA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 914개 이용 후기 중 567개" "
평점 8 - 좋아요. 914개 이용 후기 중 211개" "
평점 6 - 괜찮아요. 914개 이용 후기 중 74개" "
평점 4 - 별로예요. 914개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 914개 이용 후기 중 27개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

4/10 - 별로예요

baynex

2023년 12월에 2박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2023년 12월 14일
Thanks so much for taking the time to leave us a 4-star rating – it's much appreciated!

8/10 - 좋아요

Yeonjoo

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Montrose Team 님, 2023년 12월 8일
Thank you so much for taking the time to leave us feedback.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
2019년 12월에 2박 숙박함
답변 제공: Andrew Maffei General Manager 님, 2019년 12월 11일
Anonymous, Thank you for taking the time to share your recent experience at Montrose West Hollywood. We understand that you have many options when choosing accommodations in West Hollywood and we were honored to host you during your recent visit. We hope we get to welcome you back very soon. Regards, Andrew Maffei General Manager Montrose West Hollywood

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
멋지고 힙한 호텔
웨스트 헐리우드 한복판에 있는 부띠크 호텔입니다. 객실이 아주 멋있고 감각적인 인테리어가 돋보이는 호텔입니다. 옥상에 있는 야외 수영장은 규모가 그리 크지는 않지만 전망이 좋고 여유있는 느낌이어서 좋은 기억으로 남아 있습니다. 조식은 부페가 아닌 A La Carte를 주문하는 형태인데, 주변 물가를 생각하면 그리 비싸진 않습니다. 저는 아이 셋을 데리고 묵었지만 개인적으로는 아이가 없는 젊은 커플에게 딱 어울리는 힙한 호텔이라고 생각합니다.
2019년 6월에 1박 숙박함
답변 제공: Andrew Maffei General Manager 님, 2019년 6월 20일
Anonymous, Thank you for your review, we are glad that you enjoyed your stay with us and we hope to see you again soon. Regards, Andrew Maffei General Manager Montrose West Hollywood

6/10 - 괜찮아요

Alvin 님, Toronto

The so called VIP DRINK is a fault. Firstly they charged us with tax and then refunded me without the tax. The way they did the bill is to charge everything including the welcome drink and then refund the rge welcime drink charge separately and said it takes a few days to show the credit. So there will be two exchange charges to me. Do you think this is right to do billing.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Alvin 님, Toronto

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We only get a welcome drink and also have he room we booked through Expedia, they don’t have any view at all, even the VIP we get a room back the back of the hotel. This is my excuse with Expedia booking. I think you need to improve this
2024년 4월에 1박 숙박함

8/10 - 좋아요

Regina

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 4월 22일
Hi Regina, thank you for your review. We're glad you enjoyed your stay with us. We hope to host you again in the future. Best wishes to you!

10/10 - 훌륭해요

brett

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff went above and beyond, even brought a microwave to the room. Everyone was nice and polite. Super quiet.
2024년 4월에 2박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 4월 19일
Thank you Bret for your kind review. This makes our team happy to know we were able to accommodate you during your stay. It was a pleasure hosting you.

10/10 - 훌륭해요

Rayma Kay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Walkable to shopping and dining.
2024년 4월에 1박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 4월 18일
Hi Rayma, Thank you for the perfect score! We're delighted to hear you enjoyed the property's convenient location, which is within walking distance to shopping and dinning. Thank you for taking the time to share your feedback. We look forward to welcoming you back for another stay in the near future.

8/10 - 좋아요

colin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were brilliant and we loved our room. Pool was a little chilly in the evenings and the pool bar was closed which was a shame as we were told when we checked in it would be open but then later advised it’s too early in the season. Fridge on the room was a little noisy at night but nothing unbearable
2024년 4월에 7박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 4월 13일
Hi Colin, we're delighted to hear that you enjoyed your stay with us and that our staff made a positive impression on you. This spring it has been difficult to predict the weather on the rooftop so we apologize for the miscommunication regarding the rooftop bar hours, but we always can have food and drinks delivered to the rooftop from our restaurant. Regarding the noisy fridge in your room, we apologize for the disturbance and will look into resolving this matter. Your feedback is valuable, and we hope to have the opportunity to welcome you back for an even better experience in the future!

10/10 - 훌륭해요

Yanina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property with an awesome VIP Access perk. Staff was very kind and accommodating.
2024년 4월에 1박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 4월 13일
Hi Yanina, we're thrilled to hear that you had a great experience at our property and enjoyed the VIP Access perk! Providing excellent service and accommodations to our guests is always our top priority. Thank you for acknowledging the kindness and accommodation of our staff. We look forward to welcoming you back in the future!

8/10 - 좋아요

Clifford

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Valet Parking although expensive was swift and friendly. Only complaint was duvet had smell on it from previous guests.(although sheets and pillow cases where clean) Maybe more frequent washing
2024년 4월에 3박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 4월 8일
Hi Clifford, thank you for sharing your feedback with us. We appreciate your positive comments about our valet parking service and will certainly take your feedback regarding the cleanliness of the duvet into consideration to ensure a more pleasant experience for our future guests. We hope to have the opportunity to host you again. Thank you and best wishes to you!

8/10 - 좋아요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is amazing
2024년 3월에 6박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 4월 8일
Hi Angela, thank you so much for your kind review. We'd love to hear more about how we can make it a perfect stay next time. We hope to host you again in the future. Safe Travels!

10/10 - 훌륭해요

Marijo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Loved the 70s vibe. Uniqueness of the room layout was fun and unexpected. A great location! Staff was really friendly and attentive. Beds were comfy and plenty of linens. Will be recommending Montrose to all our fellow travelers to LA.
2024년 3월에 3박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 3월 19일
Hi Marijo, thank you so much for your wonderful review! We're thrilled to hear that you loved the 70s vibe and found the uniqueness of the room layout fun and unexpected. It's fantastic to know that our location, friendly and attentive staff, comfy beds, and ample linens all contributed to making your stay enjoyable. We truly appreciate your recommendation and look forward to welcoming you back to Montrose whenever your travels bring you to LA again! Safe travels!

10/10 - 훌륭해요

Joyce

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 4월 8일
Hi Joyce, thank you for the perfect score! We are delighted you enjoyed your stay with us. We look forward to welcoming you back in the near future. Safe travels!

10/10 - 훌륭해요

margaret

2024년 3월에 3박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 4월 1일
Dear Margaret, Thank you for the perfect score! We are delighted you enjoyed your stay with us. We look forward to welcoming you back in the near future. Safe travels!

10/10 - 훌륭해요

Matthew

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Montrose at Beverly Hills 님, 2024년 2월 27일
Hi Matthew, thank you for your 5 star rating! We are glad you enjoyed your stay here at Montrose at Beverly Hills. We hope to host you again in the future.

10/10 - 훌륭해요

Carissa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of families. Snacks in the lobby. Wine & drinks. No free parking anywhere bc WeHo is strict with permitting so valet is 65$ per night. Kids loved the pool.
2024년 2월에 3박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 2월 27일
Hi Carissa, thank you for sharing your experience! We're glad to hear that you enjoyed the amenities like snacks in the lobby, wine & drinks, and the pool. We understand that parking can be a challenge in West Hollywood, and we appreciate your understanding. We also appreciate your feedback and hope to welcome you and your family back again soon!

10/10 - 훌륭해요

Maureen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amber was absolutely wonderful and so pleasant upon our arrival and throughout our stay here. She accommodated us with several things and answered our questions thoroughly. The entire staff was friendly and tended to us on a daily basis. We would definitely come back here--hopefully, there won't be any construction around the hotel area, which isn't their fault.
답변 제공: Montrose at Beverly Hills 님, 2024년 2월 14일
Hi Maureen, thank you for taking the time to share your experience with us! We're thrilled to hear that Amber provided you with exceptional service and made your stay memorable. Our team takes pride in ensuring that every guest feels welcomed and well taken care of, and we're delighted to hear that you received friendly and attentive service from our entire staff. We apologize for any inconvenience caused by the construction around the hotel. Since your visit the construction to the nearby neighbor is close to completion. We're grateful for your kind words and your recommendation. It would be our pleasure to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

MaryAnn

2024년 1월에 3박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 3월 23일
Hi MaryAnn, thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

George

2024년 1월에 1박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 3월 23일
Hi George, thank you for the perfect score. We are delighted you had a great stay with us. We look forward to welcoming you back in the future. Safe Travels!

10/10 - 훌륭해요

Laura Costa

2024년 1월에 1박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 2월 1일
Dear Laura, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome place !!
The staff are amazing and helpful and super sweet!! Will definitely stay here the next time I’m down in LA.
2024년 1월에 3박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 2월 1일
Dear Heather, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words

10/10 - 훌륭해요

Prosperity

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Montrose at Beverly Hills 님, 2024년 2월 1일
Dear Prosperity, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback.

8/10 - 좋아요

Shiu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 1월 22일
Hi Shiu, thank you for your review. We're glad you enjoyed your stay with us. We hope to host you again in the future. Best wishes to you!

10/10 - 훌륭해요

Todd 님, Santa Barbara

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 1월 22일
Hi Todd, thank you for your excellent review. We're glad you enjoyed your stay with us. We hope to host you again in the future. Best wishes to you!

10/10 - 훌륭해요

Kenneth

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Five star first class hotel
2023년 12월에 3박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 1월 9일
Hi Kenneth, thank you so much for your fantastic review! We're thrilled to hear that you consider our hotel to be a five-star experience. We look forward to the opportunity to welcome you back for another exceptional stay. Safe travels!

10/10 - 훌륭해요

Sanjay

2023년 12월에 2박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 1월 9일
Hi Sanjay, thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We hope to host you again in the future.

10/10 - 훌륭해요

laycosstia

2023년 12월에 3박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 1월 9일
Hello, laycosstia, thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We hope to host you again in the future.

6/10 - 괜찮아요

Samuel

2023년 12월에 3박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 1월 27일
Hi Samuel, thank you for your review of our hotel. We'd love to hear more about how we can make it a perfect stay next time. We hope to host you again in the future. Safe Travels!

10/10 - 훌륭해요

Raj

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 2월 1일
Dear Raj, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words

10/10 - 훌륭해요

sumaya

2023년 12월에 4박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2023년 12월 28일
Thank you so much for taking the time to review us. It was a pleasure hosting you Sumaya!

8/10 - 좋아요

Amanda 님, TORONTO

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 6박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2023년 12월 28일
Thank you Amanda for taking the time to leave us a four-star review. We're glad to know that you had a positive experience with us. Your feedback is valuable, and we're always striving to improve. If there's anything specific you think we could do better, please feel free to share.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Starting with the location, one block from the start of “real” Beverly
2023년 12월에 1박 숙박함
답변 제공: Roger Z 님, 2023년 12월 21일
Dear Anthony,Thank you for taking the time to share your experience at Montrose. We are deeply honored with the amazing rating. We look forward welcoming you back in the near future.

10/10 - 훌륭해요

Tomi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved the people who worked there very nice
2023년 12월에 1박 숙박함
답변 제공: Roger Z 님, 2023년 12월 21일
Dear Tomi,Thank you for the stellar rating. Your kind words about our staff is deeply appreciated. We can't wait to welcome you back to Montrose. Happy holidays!

10/10 - 훌륭해요

Robert

좋아요: 편의 시설/서비스
Beautiful with wonderful and friendly staff. Spacious rooms and perfect location.
답변 제공: Montrose at Beverly Hills 님, 2024년 2월 5일
Dear Robert, We really appreciate your 5 star review! Our team strives to make our guest comfortable during their stay. We look forward hosting you in the future!

10/10 - 훌륭해요

Houmehr

2023년 12월에 1박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2024년 1월 9일
Hi Houmehr, thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We hope to host you again in the future.

8/10 - 좋아요

Jandee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 3박 숙박함
답변 제공: Roger Z 님, 2023년 12월 21일
Dear Jandee,Thank you for choosing to stay Montrose. We are happy you had a great stay. We look forward to welcoming you back in the near future. Happy Holidays!

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
West Holly stay...
Location is great, central, but off the strip, so it's nice nd quiet. Service was fantastic across the board. the room was spacious and well appointed. You could add up some substantial extra charges, so perhaps come prepared with extra snacks, a bite of wine, etc. All in all, highly recommended.
2023년 12월에 1박 숙박함
답변 제공: Roger Z 님, 2023년 12월 16일
Dear Donald,Thank you for choosing The Montrose for your recent stay. We're delighted to hear that you enjoyed our centrally located yet tranquil setting just off the strip. Our dedicated team is thrilled to receive your compliments on our fantastic service, and we're pleased to know that your spacious and well-appointed room added to the overall experience. We look forward to welcoming you back and appreciate your high recommendation.

10/10 - 훌륭해요

ANDREW 님, Irvine

2023년 12월에 1박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2023년 12월 14일
Thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We're here for you anytime!

10/10 - 훌륭해요

Princeton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Montrose at Beverly Hills 님, 2024년 2월 5일
Dear Princeton, Thank you for your 5 star rating! We are glad you enjoyed your stay here at Montrose at Beverly Hills!

10/10 - 훌륭해요

Shari

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2023년 12월 14일
Thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We're here for you anytime.

10/10 - 훌륭해요

SZU-CHI

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2023년 12월 14일
Thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We're here for you anytime.

10/10 - 훌륭해요

Maria

2023년 11월에 1박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2023년 12월 28일
Thank you Maria for taking the time to leave us a five-star review. We're glad to know that you had a positive experience with us. Your feedback is valuable, and we're always striving to improve. If there's anything specific you think we could do better, please feel free to share.

10/10 - 훌륭해요

Dharmesh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel and service. Parking a bit expensive but that seems rhe same for all hotels in the area due to parking restrictions on streets
2023년 11월에 4박 숙박함
답변 제공: MONTROSE AT BEVERLY HILLS 님, 2023년 12월 8일
Thank you so much for taking the time to leave us feedback.

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great hotel. Rooms are large and spacious. Very helpfu staff. Location is perfect! $65 per day valet fee though.
2023년 11월에 4박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2023년 11월 29일
Hi Peter, thank you for your wonderful review! We're delighted to hear that you had a great experience at our hotel, from the spacious rooms to the helpful staff. We understand that the valet fee can be a consideration, and we appreciate your feedback. We hope to have the pleasure of hosting you again in the future. Safe travels!

10/10 - 훌륭해요

Kathryn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A delightful experience!
Lovely, spacious room, -- and bathroom! wonderful! -- with super comfy bed. Front desk was warm and friendly, with great dining recommendations. Valets were efficient and cheerful. Beautiful neighborhood. Will definitely return!
2023년 10월에 1박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2023년 11월 15일
Hi Kathryn, thank you for taking the time to share your delightful experience! We're thrilled to hear that you enjoyed your stay, from the spacious and comfortable room to the warm and friendly service provided by our front desk and valet teams. It's fantastic that you found the neighborhood beautiful and that you received great dining recommendations. Your positive feedback is much appreciated, and we look forward to the opportunity to welcome you back for another wonderful stay.

10/10 - 훌륭해요

Cynthia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was very nice and always offered us water and what they could do for us.
2023년 10월에 1박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2023년 11월 15일
Hi Cynthia, thank you for sharing your positive experience! We're thrilled to hear that our team at the Montrose made your stay enjoyable by providing excellent service and always offering assistance. It's our pleasure to ensure our guests feel welcomed and taken care of. We're grateful for your kind words and hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Alannah

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2023년 11월 15일
Hi Alannah, thank you for your excellent review. We're glad you enjoyed your stay with us. We hope to host you again in the future. Best wishes to you!

2/10 - 너무 별로예요

Eric 님, VANCOUVER

좋아요: 청결 상태, 숙박 시설 상태 및 시설
They knew we wanted to check in at noon but room wasn’t ready until PASSED 3pm
2023년 11월에 2박 숙박함
답변 제공: Montrose at Beverly Hills 님, 2023년 11월 8일
Hi Eric, we apologize for the inconvenience. Our records do show that you checked in at 3:07pm to an upgraded room type so we do apologize for that. In order to guarantee early check-ins we do require an early check-in fee that you elected to forgo. We hope your stay went well outside of the later than desired check-in. Best wishes to you.