외관

홀리데이 인 익스프레스 서프라이즈, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1002개 이용 후기 중 720개" "
평점 8 - 좋아요. 1002개 이용 후기 중 211개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 39개" "
평점 4 - 별로예요. 1002개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 15개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

8/10 - 좋아요

won seok 님, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
쾌적한 주위환경이 좋았습니다
프런트 직원들이 초행인 저의 관광코스및 주변음식점등 질문에 친절하고 상세하게 안내해 주어서 많은도움을 받았습니다 그리고 청결한 식당또한 기대이상이었습니다^^

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, convenient and ample parking, excellent breakfast
2024년 4월에 1박 숙박함
답변 제공: Emily FD 님, 2024년 4월 24일
Thank You for your positive feedback about our property! We are Delighted to hear that our cleanliness is noticed as cleanliness is our top priority in providing a comfortable and memorable stay to all our guests, we are glad to hear you have enjoyed our amazing breakfast options. Thank You for choosing to stay with us, We look forward to welcoming you back again in the future!

10/10 - 훌륭해요

Aileen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great! Convenient location with many shops and parks nearby. Clean and staff was good.
2024년 4월에 2박 숙박함
답변 제공: Front Desk Agent 님, 2024년 4월 14일
Hello Aileen, We are so glad to hear that you enjoyed your stay with us. We take a lot of pride with our cleanliness and staff who make it consistent. We appreciate your feedback.

10/10 - 훌륭해요

Cesar 님, South Gate

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 1월에 1박 숙박함
답변 제공: Emily FD 님, 2024년 4월 13일
Thank You for your positive feedback! We are thrilled to hear you had a pleasant stay here at Holiday Inn Express Surprise. Thank You for choosing to stay at our hotel and we look forward to welcoming you back in the future!

10/10 - 훌륭해요

Patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to anything in the NW Phoenix area. Streets are easy and not super busy out there in Surprise.
2024년 3월에 4박 숙박함
답변 제공: Veronica Fife (Front Office Manager) 님, 2024년 4월 5일
Dear Patrick,Thank you for taking the time to tell us about your stay with us at Holiday Inn Express in Surprise. We are delighted to hear you enjoyed your stay and look forward to your next stay. We hope you have a wonderful day and safe travels. Thanks againVeronica Fife Front Office Manager.

10/10 - 훌륭해요

Bobbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Emily FD 님, 2024년 4월 2일
Thank You for feedback! We are thrilled to hear you enjoyed your stay at our hotel and glad to have met your expectations we strive to ensure our guests have a memorable and enjoyable experience.Thank You for choosing to stay with us and we hope to welcome you back again in the future!

10/10 - 훌륭해요

Chris

2024년 3월에 1박 숙박함
답변 제공: Veronica Fife (Front Office Manager) 님, 2024년 4월 17일
Dear Chris,Thank you for staying with us at Holiday Inn Express in Surprise. We are glad you enjoyed your stay. Thank you for the perfect rating, we look forward to seeing you again on your next visit to Surprise.

10/10 - 훌륭해요

Sonny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location for what I had to do. Friendly and polite staff
2024년 3월에 2박 숙박함
답변 제공: Emily FD 님, 2024년 3월 28일
Thank You for your positive feedback and highlighting our staff's friendliness we strive to provide outstanding service to all our guests, we are glad to hear the location was convenient and comfortable for you! Thank you for choosing Holiday Inn Express in Surprise AZ As your home away from home!We look forward to serving you again!

10/10 - 훌륭해요

Blit

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay, clean and nice
2024년 3월에 1박 숙박함
답변 제공: Jacob - Front Desk Agent 님, 2024년 3월 24일
Hello, we are so pleased to hear that you enjoyed your stay with us! Our property takes much pride in our cleanliness and We will make sure to share this with the rest of our staff.

10/10 - 훌륭해요

Dexter 님, Carseland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was new, the breakfast was great, we were with in a 10 minutes walk to the ball park for spring training. I left my cpap machine and they were kind enough to FedEx to me. Customer service was outstanding.
2024년 3월에 2박 숙박함
답변 제공: Sarah - Front Desk 님, 2024년 3월 9일
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our new hotel, found the breakfast great, and appreciated the proximity to the ball park for spring training. Providing outstanding customer service is our priority, and we're glad we could assist you with your CPAP machine and arrange for its safe return to you. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Best Regards,

10/10 - 훌륭해요

Jeanne 님, oakton

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient for watching spring training baseball
2024년 2월에 6박 숙박함
답변 제공: Sarah - Front Desk 님, 2024년 3월 7일
Thank you for your feedback! We're glad to hear that you found our location convenient for watching spring training baseball. We strive to provide a convenient and enjoyable experience for our guests, and we're delighted that you had a positive stay with us. We hope to welcome you back for another great visit in the future!Best Regards,

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and convenient
2024년 2월에 1박 숙박함
답변 제공: Sarah - Front Desk 님, 2024년 3월 7일
Thank you for your review! We're pleased to hear that you found our property clean and convenient. Providing a comfortable and convenient experience for our guests is our top priority. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future!Best Regards,

10/10 - 훌륭해요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean room and hotel in general. Friendly employees :) My family really enjoyed staying here!
2024년 2월에 2박 숙박함
답변 제공: Sarah - Front Desk 님, 2024년 3월 3일
Thank you for your wonderful review! We're delighted to hear that you found our hotel and room very clean, and that you enjoyed the friendly service from our employees. It's fantastic to know that your family had an enjoyable stay with us. We look forward to welcoming you all back for another memorable experience!Best Regards,

8/10 - 좋아요

Thomas

2024년 2월에 1박 숙박함
답변 제공: Jacob - Front Desk Agent 님, 2024년 3월 24일
Hello, thank you for much for your feedback. We appreciate what we can reflect on, and what makes us great. We are glad to see you enjoyed your stay.

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, accommodating housekeeping crew, nicely maintained breakfast area, clean pool & hot tub, very comfortable room & bed!
2024년 2월에 5박 숙박함
답변 제공: Sarah - Front Desk 님, 2024년 2월 18일
Thank you for the glowing review! We are so pleased that you enjoyed our property & it was such a pleasure to have you here. We look forward to being included in your future travel plans!Warmest Regards,

10/10 - 훌륭해요

Larry

연인과의 여행, 출장 여행
좋아요: 숙박 시설 상태 및 시설
Very clean. Good value
2024년 2월에 3박 숙박함
답변 제공: Sarah - Front Desk 님, 2024년 2월 11일
Thank you for your glowing feedback. We are so pleased to hear that you enjoyed your stay with us and that you found our property to be clean and of good value. We hope to welcome you back again soon! Thank you for choosing the Holiday Inn Express in Surprise.Warm Regards,

10/10 - 훌륭해요

Carrie

별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: FDA- Dianna 님, 2024년 1월 31일
Thank you for your wonderful feedback! We hope that you enjoy your time here. Hope to see you back soon!

10/10 - 훌륭해요

Theresa 님, Sedalia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the help at the front desk for dining options!
2024년 1월에 2박 숙박함
답변 제공: Sarah - Front Desk 님, 2024년 1월 29일
Thank you for sharing your positive experience! We're delighted to hear that our front desk team was able to assist you with dining options. Providing helpful and personalized service is always our goal, and we're glad we could enhance your stay. We hope you had a great dining experience and look forward to welcoming you back soon!Best Regards,

2/10 - 너무 별로예요

Sarah

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Sarah - Front Desk 님, 2024년 1월 29일
We're sorry to hear about your disappointing experience. Your feedback is important to us, and we would like to understand more about the issues you encountered so we can address them promptly. If you could kindly provide additional details or reach out to us directly, we would greatly appreciate the opportunity to make things right. We value your input and hope to have the chance to improve and better serve you in the future!Best Regards,

8/10 - 좋아요

Charles

2024년 1월에 2박 숙박함
답변 제공: FDA- Dianna 님, 2024년 1월 23일
Thank You For Your Stay!

2/10 - 너무 별로예요

Paul

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Front Desk Agent 님, 2024년 1월 21일
Hello, we are very sorry to see you did not enjoy your stay. If you could please provide more information so we are able to find a way to make your next stay with us more enjoyable!

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 숙박 시설 상태 및 시설
Was a great experience I will be back
2024년 1월에 2박 숙박함
답변 제공: Sarah - Front Desk 님, 2024년 1월 20일
Thank you for your raving review! We would be so pleased to welcome you back for another amazing stay. Safe travels & warmest regards,

6/10 - 괜찮아요

Elsa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not like the $75.00 per night for incidentals as this was not communicated to me upon check in. It was only after i checked my credit card statement was i made aware of the $600.00 hold (i.e 8 nights). This info should be placed on the website or promptly communicated to the guests. I will update again depending upon how soon the hold is released on my c/c
2024년 1월에 8박 숙박함
답변 제공: FDA- Dianna 님, 2024년 1월 16일
Incidentals of 600 has been released day of Checkout on 01/15/24

2/10 - 너무 별로예요

CHRISTY

2023년 11월에 2박 숙박함
답변 제공: NC 님, 2024년 1월 17일
Good Morning ,We appreciate your feedback and value your opinion. Please feel free to share specific details so we can address any concerns you may have.Sincerely,Nahla C.

10/10 - 훌륭해요

Violet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Sarah - Front Desk 님, 2024년 1월 15일
Thank you for your raving review of our property. It was such a pleasure to host you this weekend and we hope to welcome you back in the near future for another incredible stay!Best Regards,

10/10 - 훌륭해요

michael

2024년 1월에 1박 숙박함
답변 제공: Veronica Fife (Front Office Manager) 님, 2024년 1월 13일
Dear Michael,Thank you for your 5 out of 5 rating, please visit us again on your next visit to Surprise AZ. Have a wonderful day :) Thanks again

10/10 - 훌륭해요

Scott

2024년 1월에 2박 숙박함
답변 제공: Veronica Fife (Front Office Manager) 님, 2024년 1월 11일
Dear Scott,Thank you for staying with us at Holiday Inn Express in Surprise AZ. We appreciate you taking the time to let us know about your stay. Thank you for giving us 10 out of 10 in your review. We look forward your next visit.

10/10 - 훌륭해요

James

2024년 1월에 1박 숙박함
답변 제공: Veronica Fife (Front Office Manager) 님, 2024년 1월 11일
Dear James,Thank you for staying with us at Holiday Inn Express in Surprise AZ. We appreciate you taking the time to let us know about your stay, please visit us again.

10/10 - 훌륭해요

KELLI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Veronica Fife (Front Office Manager) 님, 2024년 1월 11일
Dear Kelli,Thank you for staying with us at Holiday Inn Express in Surprise AZ. We are happy you enjoyed your stay and look forward to seeing you again.

4/10 - 별로예요

E. Jackson

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shower was poor quality with no hot water. Other items are in fair condition. This location definitely needs an update.
2024년 1월에 1박 숙박함
답변 제공: Delaney- Holiday Inn Front Desk 님, 2024년 1월 10일
Good evening, E.JacksonWe greatly appreciate your feedback as well as your concerns in regard to the property. Your feedback is valuable to us, and we are actively working to address these concerns. We hope that we have the opportunity to welcome you back to Holiday Inn Express Surprise, Arizona for an improved experience.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Veronica Fife (Front Office Manager) 님, 2024년 1월 13일
Dear John,Thank you for your 5 out of 5 rating. We are happy that you enjoyed your stay with us and hope to see you again. Have a wonderful day.

8/10 - 좋아요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The bathroom had patches from some damage areas. The shower leaked. The blow dryer didn’t work. The service was great! We enjoyed the breakfast.
2023년 12월에 2박 숙박함
답변 제공: Delaney- Holiday Inn Front Desk 님, 2024년 1월 12일
Good Morning Nathan, Thank you for your feedback and review of our property. We greatly appreciate the kind words in regard to our wonderful service and tasty breakfast. We sincerely apologize for the inconvenience that you have witnessed with the shower and blow dryer. Your feedback is important, and we will address this with the front desk staff to better your experience for next time you stay with us. We hope that you enjoy the rest of your morning as well as hope to see you back here for a much better stay.

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were quiet, TV had good variety of movies and local stations. Breakfast was hot, easy access.
2023년 12월에 2박 숙박함
답변 제공: Delaney- Holiday Inn Front Desk 님, 2024년 1월 10일
Good evening, Robert,Thank you so much for your amazing review. We are happy to hear that you had a great stay with us. Your positive review is greatly appreciated and will be relayed to our staff. We look forward to welcoming you back to Holiday Inn Express in the future.

10/10 - 훌륭해요

Scott

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fun bowl trip to AZ
Great experience
2023년 12월에 2박 숙박함
답변 제공: Front Desk Agent 님, 2024년 1월 8일
So glad to see that you had a great time at our hotel. We hope to see you again soon!

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay at this great hotel!
Absolutely wonderful stay at this great hotel! We had a suite and the room was very spacious and clean with comfortable beds, free breakfast was great with good choices, quiet and safe location. Rooms and overall hotel appeared to be remodeled and modern. We will stay at this hotel every visit to Surprise and highly recommend to all!
2023년 12월에 2박 숙박함
답변 제공: Front Desk Agent 님, 2024년 1월 8일
Wow!! It is amazing to see that you enjoyed your stay with us. We are very pleased with your level of satisfaction being met. We hope to see you again soon!

10/10 - 훌륭해요

mera

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay.
2023년 12월에 4박 숙박함
답변 제공: FDA- Dianna 님, 2024년 1월 31일
Thank you for taking time out of your day to provide us with your feedback, we are SO happy that you enjoyed your stay. We look forward to being included in your future travel plans. Thank you for choosing the Holiday Inn Express in Surprise!

4/10 - 별로예요

Robert 님, Rushville

2023년 12월에 7박 숙박함
답변 제공: Sarah - Front Desk Agent 님, 2024년 1월 22일
Thank you for sharing your feedback with us. We deeply regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused. Your insights are invaluable, and we are eager to gain a better understanding of the specific issues you encountered so we can address them promptly.If you could kindly provide more details or reach out to us directly, we would be grateful for the opportunity to rectify the situation and enhance our services. Our utmost priority is to ensure that all our guests have a positive and enjoyable stay.Your feedback is important to us, and we look forward to the possibility of welcoming you back for an improved experience.

10/10 - 훌륭해요

Humberto 님, Nogales

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good hotel, nice and brand new!
2023년 12월에 1박 숙박함
답변 제공: Front Desk Agent 님, 2024년 1월 8일
Amazing to see that you enjoyed your stay with us! We hope to see you again soon!

8/10 - 좋아요

Enrico

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Veronica Fife (Front Office Manager) 님, 2023년 12월 31일
Dear Enrico,Thank you for staying with us at Holiday Inn Express in Surprise, AZ. We appreciate you taking the time to provide us with your feedback. Please visit us again, have a wonderful day and Happy New Year. Thanks again

10/10 - 훌륭해요

William

2023년 12월에 1박 숙박함
답변 제공: Sarah - Front Desk 님, 2023년 12월 30일
Thank you for the amazing review! We are so happy you enjoyed your stay & hope to welcome you back soon.

10/10 - 훌륭해요

William

2023년 12월에 1박 숙박함
답변 제공: Sarah - Front Desk 님, 2023년 12월 30일
Thank you for the amazing review! We are so happy you enjoyed your stay & hope to welcome you back soon.

2/10 - 너무 별로예요

Tracy

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Lost reservation
Front desk staff was very rude upon checking in they refused to give us one of our rooms stating they couldn’t find it even though I provided my confirmation. It took me contacting Hotels.com before they magically found the room.
2023년 12월에 1박 숙박함
답변 제공: Veronica Fife (Front Office Manager) 님, 2023년 12월 29일
Hello this is Veronica, front office manager at Holiday Inn Express in Surprise AZ. I would like to hear more about your stay with us please give me a call at 623-975-5540. We appreciate you staying with us and I apologize for not meeting your expectations. I look forward to hearing from you. Thanks again and have a Happy New Year.

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Sarah - Front Desk 님, 2023년 12월 27일
Thank you for your amazing review! We hope to welcome you back soon for another great stay.

10/10 - 훌륭해요

Gabriel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sarah - Front Desk 님, 2023년 12월 27일
Thank you for your amazing review! We hope to welcome you back soon for another great stay.

4/10 - 별로예요

Mary

2023년 12월에 4박 숙박함
답변 제공: Sarah - Front Desk Agent 님, 2024년 1월 22일
Thank you for taking the time to share your feedback with us. We're so very sorry to hear that your experience fell short of expectations, and we sincerely apologize for any inconvenience you may have encountered. Your insights are valuable, and we would like to learn more about the specific issues you faced to address them promptly.If you could provide additional details or contact us directly, we would appreciate the opportunity to make things right and improve our services. Our goal is to ensure all our guests have a positive and enjoyable stay.We appreciate your feedback and hope to have the chance to welcome you back for a better experience!

10/10 - 훌륭해요

JOYCE

2023년 12월에 5박 숙박함
답변 제공: FDA- Dianna 님, 2023년 12월 25일
Thank you for staying with us at the Holiday Inn Express & Suites in Surprise. We are glad to hear you enjoyed your stay!

10/10 - 훌륭해요

Wiliam

2023년 12월에 3박 숙박함
답변 제공: Veronica Fife (Front Office Manager) 님, 2023년 12월 24일
Thank you for staying with us at Holiday Inn Express in Surprise AZ. From our family to yours We wish you a very Merry Christmas and a Happy New Year!Thanks again,Veronica Fife Front Office Manager

10/10 - 훌륭해요

Sonia

2023년 12월에 1박 숙박함
답변 제공: Sarah - Front Desk 님, 2024년 1월 8일
Thank you for the glowing review! We are thrilled to hear that you enjoyed your stay & we hope to welcome you back soon!

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Veronica Fife (Front Office Manager) 님, 2023년 12월 19일
Thank you for staying with us at Holiday Inn Express in Surprise. We appreciate you taking the time to complete the survey. We hope to see you again soon have a wonderful day and Happy Holidays.

10/10 - 훌륭해요

Todd

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is a good value for the money, well positioned off of Bell Road. Young lady who checked us in was very solid and friendly, breakfast was surprisingly well stocked, room was clean and fairly quiet. Will stay again.
2023년 12월에 1박 숙박함
답변 제공: Sincerely Veronica Fife 님, 2023년 12월 19일
Thank you for staying with us at Holiday Inn Express & Suites in Surprise AZ. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back on your next visit to Surprise.